370 Customer Support jobs in Noblesville

• Healthcare (Medical, Dental, & Vision)
• Paid Sick leave
• 401k (with 2% employer match)

• Act as the primary point of contact for service representatives, addressing inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.
• Provide phone support to field representatives.
• Maintain excellent workload management, balancing multiple tasks efficiently while ensuring a high level of quality in a fast-paced environment.
• Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.
• Maintain documentation according to established guidelines.

• Associate's Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.
• Ability to handle multiple functions simultaneously.
• Intermediate computer skills, including the ability to perform some advanced functions within various software packages.
• Ability to develop expert product knowledge for areas of responsibility.
• Previous experience with SAP and Salesforce.

• Respond to customer inquiries and resolve issues promptly and professionally via email, chat, and phone.
• Troubleshoot technical and order-related problems, providing clear solutions.
• Process returns, exchanges, and refunds in accordance with company policy.
• Educate customers on product features, services, and policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and escalate complex issues to appropriate departments for resolution.
• Proactively seek opportunities to improve the customer experience.
• Contribute to the knowledge base by creating and updating support articles.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

• High School Diploma or equivalent; some college coursework or degree preferred.
• Minimum of 2 years of experience in customer service or a related support role.
• Excellent written and verbal communication skills.
• Strong active listening and empathy skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a remote environment.
• Patience, a positive attitude, and a genuine desire to help customers.
• Comfortable learning and using new technologies.
• This is a 100% remote position, requiring a reliable internet connection and a dedicated home office space. The central operational hub is considered Indianapolis, Indiana, US .

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide technical support and troubleshooting assistance for our products and services.
• Educate customers on product features, usage, and best practices.
• Resolve customer complaints and issues with empathy and efficiency.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer issues and provide feedback to product and development teams.
• Escalate complex problems to senior support staff or relevant departments.
• Maintain a high level of customer satisfaction through outstanding service.
• Assist in developing and updating support documentation and FAQs.

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a customer service or technical support role.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience and a customer-centric attitude.
• Familiarity with (specific product/service area - e.g., software, hardware) is a plus.
• Ability to adapt to changing processes and technologies.

Our client, a world leader in life sciences and diagnostics, is looking for a Customer Support Specialist .  Kindly have a look at the details below and let me know if you are interested.

Job Title: Customer Support Specialist  - Indianapolis, IN Job Duration: Long Term Contract(Possibility Of Extension)

Key Responsibilities:

Qualifications:

• Handle a high volume of customer inquiries across multiple channels (phone, email, chat).
• Diagnose and resolve technical and service-related issues for customers.
• Document customer interactions and resolutions meticulously in the CRM.
• Collaborate with cross-functional teams to ensure swift resolution of customer problems.
• Contribute to the development of support materials and training resources.
• Provide guidance and support to junior members of the customer service team.
• Identify trends in customer issues and provide feedback for product improvement.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in customer service, technical support, or a related field.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and remote collaboration tools.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage time effectively in a remote environment.
• Patience, empathy, and a customer-centric attitude.

• Provide high-level technical support to customers via phone, email, and chat, addressing complex product-related issues and inquiries.
• Troubleshoot and diagnose software and hardware problems, identifying root causes and implementing effective solutions.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management) and ensure timely resolution.
• Develop and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior customer support representatives, sharing expertise and best practices.
• Identify trends in customer issues and provide feedback to product development teams for product enhancement.
• Contribute to the development and refinement of customer support processes and policies.
• Manage customer relationships, ensuring a high level of satisfaction and retention.
• Participate in product testing and quality assurance initiatives as needed.
• Assist in onboarding new customers and providing initial product training.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 4-6 years of experience in customer support, technical support, or helpdesk roles, with a focus on complex technical issues.
• Strong understanding of software troubleshooting, operating systems (Windows, macOS), and network concepts.
• Proficiency with CRM systems and ticketing software.
• Excellent analytical, problem-solving, and diagnostic skills.
• Outstanding communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly and concisely to non-technical users.
• Demonstrated ability to work independently and as part of a collaborative team.
• Experience in a hybrid work environment and ability to adapt to evolving work models.
• Customer-focused mindset with a passion for helping others.

• Handling inbound customer interactions with professionalism and efficiency.
• Investigating and resolving customer complaints and technical issues in a timely manner.
• Escalating unresolved issues to appropriate departments or senior staff.
• Documenting customer interactions and resolutions accurately in the CRM system.
• Identifying trends in customer issues and providing feedback for product and service improvements.
• Training and mentoring junior support staff.
• Contributing to the development and maintenance of support documentation and knowledge bases.
• Proactively engaging with customers to ensure their needs are met and exceeded.
• Collaborating with cross-functional teams to address customer concerns.
• Maintaining a deep understanding of the company's products and services.

• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 3 years of experience in a customer service or helpdesk role.
• Strong technical aptitude and ability to quickly learn new software.
• Excellent written and verbal communication skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and as part of a team.
• Exceptional interpersonal skills and a customer-centric approach.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience in a hybrid work model is beneficial but not required.