265 Customer Support jobs in Portsmouth
Amazon Customer Service - United States - Work From Home
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Job No Longer Available
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Customer Support Specialist
Posted 4 days ago
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Job Description
Customer Support Specialist We are looking for a dedicated and outgoing customer support specialist to join our growing team. You will be responsible for answering incoming calls, corresponding via email, addressing customer questions, and resolving complaints. As a customer support specialist, you should have a strong work ethic, a willingness to learn and the ability to work well alone and in team environments. Duties and Responsibilities: Efficiently handle incoming calls and emails Assist customers with questions, concerns, and overall needs Proficiently provide solution-oriented responses to customer inquiries Address customer complaints in a patient and understanding manner Channel customers to appropriate teams and/or departments as needed Assist sales team by forwarding potential leads to build and expand territory Review voicemail inboxes and reply in a timely manner Develop and maintain professional relationships to create returning customers Manage and follow up on customer inquiries, ensuring proper investigation and timely resolution compliant with departmental standards Collaborate with colleagues and managers to ensure proper customer and product resolution In company database, accurately enter customer order(s) and account information Print, process, and quality check product orders and customer account statuses Always follow company communication guidelines, policies, and procedures Requirements: High school diploma or equivalent education Experience in providing outstanding customer service Excellent communication skills, both written and verbal Proper phone etiquette Speaks clear and concise Excellent active listening skills Competent in time management Organized Multi-Tasking Capabilities Welcoming Personality Professional Demeanor Ability to adapt to changes quickly and acquire new skills
Customer Support Representative – Healthcare Benefits
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Benefits Call Center Representative
Onsite in Chesapeake, VA
Excellent benefits and team atmosphere
$17.00/hr
Would you enjoy being part of a team that makes a difference in people’s lives?
Do you love helping people solve complex problems and delivering solutions?
Join Conduent today!
About the Benefits call center Representative role:
As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee health benefits. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
Requirements
We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
- Excellent communication skills
- Must be willing to work at our Conduent facility in Chesapeake, VA
- Keyboarding and MS Office proficiency
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma or GED
- Must have the ability to pass a background check, potentially including Employment and Education verification
- In some instances, a drug test will be required (THC included)
- Must be 18 years or older
Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
- Apply to the role and provide your basic profile information (2 minutes)
- If you qualify for the role, a recruiter will reach out to discuss the opportunity!
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
We offer excellent benefits (medical, dental, and vision), a consistent work schedule, paid training, and a great work environment.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $9,640.00- 37,050.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Customer Support Representative – Healthcare Benefits
Posted today
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Benefits Call Center Representative
Onsite in Chesapeake, VA
Excellent benefits and team atmosphere
$17.00/hr
Would you enjoy being part of a team that makes a difference in people’s lives?
Do you love helping people solve complex problems and delivering solutions?
Join Conduent today!
About the Benefits call center Representative role:
As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee health benefits. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.
Requirements
We’re looking for people with a passion for customer service, natural empathy and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
- Excellent communication skills
- Must be willing to work at our Conduent facility in Chesapeake, VA
- Keyboarding and MS Office proficiency
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma or GED
- Must have the ability to pass a background check, potentially including Employment and Education verification
- In some instances, a drug test will be required (THC included)
- Must be 18 years or older
Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!
- Apply to the role and provide your basic profile information (2 minutes)
- If you qualify for the role, a recruiter will reach out to discuss the opportunity!
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
We offer excellent benefits (medical, dental, and vision), a consistent work schedule, paid training, and a great work environment.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $9,640.00- 37,050.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy .
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Customer Service & Support Representative
Posted 1 day ago
Job Viewed
Job Description
Take customer calls - provide accurate, satisfactory answers to their queries and concerns. De-escalate issues involving dissatisfied customers, offer patient assistance and support. Call clients and potential customers and aid in scheduling appointm
Customer Service / Associate Client Support Consultant
Posted 10 days ago
Job Viewed
Job Description
+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
**To learn more about Client Services at ADP** , watch here: YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
**Client Support.** You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
**Learn.** You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
+ You can work overtime hours during peak seasons.
+ A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above, OR
+ Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
#LI-Hybrid
$20.00 / hour
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Customer Service Support I
Posted 1 day ago
Job Viewed
Job Description
Location: Virginia Beach, Virginia
Minimum Starting Pay: $18 per hour
THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES - HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.
Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.
Position Summary:
As a Customer Service Support I, you will play an integral part in managing relationships with Herff Jones Independent Sales Partners (ISPs) and Customers such as high schools, colleges, and other educational institutions. The CSA I supports senior CSAs and Regional Leads, who manage relationships with our customers and Herff Jones ISPs. CSA I will also serve as a liaison between the ISP/ Customer and the Order Entry/ Shared Services team, ensuring that customer inquiries are addressed within the stated service levels. The Customer Service Agent I will provide overall customer support, focusing on order status inquiries; CSA I ensures that changes are addressed within expected service levels. In addition, the Customer Service Support I will also be responsible for multi-channel customer support (phone, email, ticketing system/ web portal, chat).
In peak times, the CSA team may be asked to assist entering orders and other needs as required to support customers.
- Full-time role with benefits
- Typical working hours are Monday through Friday from 8 am to 5 pm.
- Some overtime may be needed and/or required during peak season which may include Saturdays.
- First 30 Days:
-
- Actively participate in our in-house training program, using job aids, SOPs (standard operating procedures), and senior team members to become productive as quickly as possible
- Hands-on training while job-shadowing with a seasoned team member
- Understand who we are at Herff Jones, and why customers come to us
- Gain a high-level understanding of the flow of products and processes
- First 90 days:
- Build initial relationships with customer and sales partners in your assigned region
- Become proficient in performing basic operations in our ERP system (Oracle) independently, or with little oversight
- First 120 Days:
- Operate independently and serve as a subject matter expert for your assigned region
- Establish strong relationships with sales partners and customers - you should by this time be able to anticipate many of their needs - in your assigned region
- Demonstrated ability to navigate ERP system (Oracle) for basic and advanced tasks, to meet or exceed customer need dates
- Handle multi-channel inbound communications - phone, email, web portal, ticketing system, chat - while meeting or exceeding stated Service Levels
- Support the company's commitment to customers of on time delivery by providing customer support and raising escalation requests to senior CSA team members as needed
- Build relationship within the broader Customer Service team to support the needs of our customers
- Maintain positive and professional communications and working relationships with Customers, ISPs and all Personnel; this includes being responsive and doing a quick turnaround on questions or concerns from customers, ISPs, and internal personnel
- Proven success, effectively communicating across different parts & levels of an organization, balancing empathy & kindness with efficiency
- Previous success in a Customer Service environment
- Proven ability to communicate effectively: listening, writing, and verbally to meet product delivery deadlines
- Moderate to advanced skills with Microsoft Office (Outlook email, Excel are required) and learning new systems/technology
- Because some work is processed manually, being willing to work outside of digital toolsets
- Demonstrated success managing multiple tickets & tasks at a time while paying close attention to detail
- Demonstrated success effectively handling a large combined multi-channel ticket volume
- Work in a team environment with a positive attitude and perform other tasks as assigned to meet the team's overall delivery goal
- Bachelor's or Associates degree preferred
- Honorable military service will be considered on a case-by-case basis
- Daily activity includes but is not limited to reading, lifting, carrying, sitting, keyboarding, grasping, reaching
- Use of a step ladder to retrieve customer files as needed
- Being able to sit for long periods of time
- Ability to work alone in a quiet environment
About Herff Jones:
Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit
Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
Any employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
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