30 Customer Support jobs in Tupelo

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Key Responsibilities:

• Serve as the primary point of contact by promptly answering the help desk phone and responding to support tickets.
• Communicate effectively and professionally with users at all technical levels.
• Utilize help desk ticketing systems to document and track issues.
• Provide in-person support to end users at our facility.
• Troubleshoot and resolve issues as a Windows power user.
• Run Windows updates and execute PowerShell scripts as needed.
• Troubleshoot and resolve printer problems.
• (Preferred) Assist with Azure-related help desk tasks as needed.

Qualifications:

• Strong proficiency with Windows operating systems.
• Excellent communication and interpersonal skills.
• Experience running Windows updates and PowerShell scripts.
• Demonstrated expertise in printer troubleshooting.
• Previous help desk or technical support experience a plus.
• This position is onsite only; no remote work available.

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

Location: Walnut, MS, US, 38683

Welcome to Love's! Our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide fast, friendly, and accurate services for customers. They may perform various duties depending on business needs so flexibility and teamwork skills are important. No experience? No problem. We will teach you!

Job Functions:

• General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs.
• Balancing a cash register by completing customer transactions and offering additional sales opportunities to customers while following all state and local laws.
• Use a variety of methods and technology to ensure proper food safety conditions of our fresh food and deli products.
• Responsibility for cleaning your direct working area, the sales floor, restrooms, showers, gas/diesel pumps, and completing trash runs.
• Additional duties could include cross training in other departments such as Restaurant Services, Fresh Kitchen, Facility Maintenance, and leadership roles.
• Ability to move, lift 25+ pounds. Ability to work in various temperatures.

Our Culture

We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities. Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture.

The Love's Family of Companies includes:

• Gemini Motor Transport, one of the industry's safest trucking fleets.
• Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver's license (CDL) protection subscription service.

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately

Welcome to Loves!

At Loves, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide fast, friendly, and accurate services for customers. They may perform various duties depending on business needs so flexibility and teamwork skills are important. No experience? No problem. We will teach you!

Job Functions :

• General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs.
• Balancing a cash register by completing customer transactions and offering additional sales opportunities to customers while following all state and local laws.
• Use a variety of methods and technology to ensure proper food safety conditions of our fresh food and deli products.
• Responsibility for cleaning your direct working area, the sales floor, restrooms, showers, gas/diesel pumps, and completing trash runs.
• Additional duties could include cross training in other departments such as Restaurant Services, Fresh Kitchen, Facility Maintenance, and leadership roles.
• Ability to move, lift 25+ pounds. Ability to work in various temperatures.

Our Culture

We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities.

Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Loves Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply.

Loves has been fueling customers journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The companys core business is travel stops and convenience stores with more than 630 locations in 42 states. Loves continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Loves serves and maintaining an inclusive and diverse workplace are hallmarks of the companys award-winning culture.

The Loves Family of Companies includes:

• Gemini Motor Transport, one of the industrys safest trucking fleets.
• Speedco and Loves Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial drivers license (CDL) protection subscription service.

Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days Competitive Pay Career Development Hiring Immediately

Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They provide fast, friendly, and accurate services for customers. They may perform various duties depending on business needs so flexibility and teamwork skills are important. No experience? No problem. We will teach you!

• General customer service duties including, but not limited to, helping customers find items, answering questions about products and services, and addressing customer needs.
• Balancing a cash register by completing customer transactions and offering additional sales opportunities to customers while following all state and local laws.
• Use a variety of methods and technology to ensure proper food safety conditions of our fresh food and deli products.
• Responsibility for cleaning your direct working area, the sales floor, restrooms, showers, gas/diesel pumps, and completing trash runs.
• Additional duties could include cross training in other departments such as Restaurant Services, Fresh Kitchen, Facility Maintenance, and leadership roles.
• Ability to move, lift 25+ pounds. Ability to work in various temperatures.

Our Culture We are a 60-year family-owned enterprise that creates an environment where team members can thrive, driving the company forward and building a rewarding career with unmatched growth opportunities. Come see why Love's Travel Stops and Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023.

Love's Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply. Love's has been fueling customers' journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company's core business is travel stops and convenience stores with more than 630 locations in 42 states. Love's continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love's serves and maintaining an inclusive and diverse workplace are hallmarks of the company's award-winning culture. The Love's Family of Companies includes: Gemini Motor Transport, one of the industry's safest trucking fleets. Speedco and Love's Truck Care, the largest oil change and preventive maintenance and total truck care network. Musket, a rapidly growing, Houston-based commodities supplier and trader. Trillium, a Houston-based alternative fuels expert. TVC Pro-driver, a commercial driver's license (CDL) protection subscription service. EOE-Protected Veterans/Disability