10 Distribution Roles jobs in East Chicago

Job Title: Supply Chain Manager

Contract Duration: 5 months w/ extension

Location: Crown Point, IN

The role is responsible for leading North America (NA) Distribution operations. This includes collaborating with 3PLs to drive daily operations and continuous improvement to yield world class results through globally consistent processes. Drive metrics driven performance and incremental process automation. The successful candidate will lead the NA Distribution team daily operations including process defect reporting, escalations within 3PL's, expediting critical material sets, accurate inventory management and planning warehouse capacities.

Key job responsibilities

• Responsible for oversight for all NA distribution operations: Receiving, shipping, inventory control, cost, and all related SLAs, KPIs, CIs.
• Escalation point for NA Distribution team
• Responsible for quality, performance, and capacity of contract logistics providers.
• Support business cases for new distribution strategies.
• Thought leader for cost efficiencies and frugality initiatives.
• Drive operational excellence by developing and improving KPIs and SLAs.
• Manage daily plan to exceed expectations for labor productivity, inventory control and order accuracy. Achieve monthly budget targets.
• Identify process improvements, cost optimization and sustainability initiatives in collaboration with Robotics Supply Chain leadership.
• Effectively manage and deliver projects within scope, time, budget and quality
• Support RFPs, contract negotiations, ramp-ups and ramp down of warehouses.
• Prioritize projects and data flow improvements (eg. EDI), evaluate and set stakeholder expectations.

• Analyze supply chain data to identify trends, opportunities for improvement, and potential risks (e.g., inventory levels, delivery performance, supplier reliability).
• Develop and implement strategies to optimize inventory management, warehousing, and transportation processes.
• Utilize supply chain planning software and tools to forecast demand, plan production, and manage logistics.
• Collaborate with procurement, production, sales, and logistics teams to ensure seamless supply chain operations.
• Conduct root cause analysis for supply chain disruptions and implement corrective actions.
• Monitor key performance indicators (KPIs) for the supply chain and prepare regular reports and dashboards for management.
• Participate in supplier performance evaluations and negotiations to ensure cost-effectiveness and service quality.
• Identify and implement process improvements using methodologies like Lean and Six Sigma.
• Support the integration of new technologies and systems into the supply chain.
• Assist in the development and maintenance of supply chain models and simulations.
• Ensure compliance with all relevant regulations and ethical sourcing practices.
• Present findings and recommendations to stakeholders across different levels of the organization.

• Bachelor's degree in Supply Chain Management, Logistics, Operations Research, Business Analytics, or a related field.
• Minimum of 2-4 years of experience as a Supply Chain Analyst or in a similar role within a manufacturing or distribution environment.
• Strong analytical skills with proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI).
• Experience with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle) and supply chain planning software.
• Solid understanding of supply chain principles, including procurement, logistics, inventory management, and demand planning.
• Excellent problem-solving and critical thinking abilities.
• Strong written and verbal communication skills, with the ability to convey complex data clearly.
• Ability to work independently and collaboratively in a fast-paced, global environment.
• Attention to detail and accuracy in data handling.
• Certification in supply chain (e.g., CSCP, CPIM) is a plus.
• Proactive mindset with a desire to drive continuous improvement.

Drive the success of the TrueCommerce platform and its applications. The Product Manager will own product strategy, positioning, pricing, go-to-market plans, and revenue goals. Collaborate across teams to prioritize development, support sales, and ensure products meet market needs. Be the product evangelist shaping our future.

The Product Manager represents the voice-of-the-customer (internal and external) and exhibits an understanding of the market. This position requires the ability to strategically plan and execute on many levels, from finding solutions to strategic challenges to managing tactical details.  We are seeking someone with 3–7 years of product management experience, a background in Supply Chain or EDI is a plus, and familiarity with Microsoft Accounting software (Dynamics, BC, GP, D365FO) is strongly preferred.

As a Product Manager you will:

• Work with Sales, Alliances and the executive team to set revenue goals for product(s) under management. 
• Ongoing responsibility of meeting revenue goals for product line; this includes tactical assistance with individual account situations and strategic guidance of revenue recognition. 
• Prospect tracking, understanding why we lose and why we win to ensure the product meets the market needs.
• Provide organizational enablement & sales support by coordinate with account managers to make sure new features will meet expectations of clients.
• Partner closely with Product Marketing to create and deliver materials and strategies that demonstrate the value and competitive differentiation of our offerings
• Work with Product Marketing on the creation and delivery of sales tools and collateral for product(s) under management.
• Determine and solicit possible speaking and other publicity opportunities related to the product effort
• Develop positioning strategy and product plan
• Develop deep understanding of the market segments and deliver market segment plans specific to the market they own
• Product Planning: Gather inputs, establish direction and formulate the product features for the next version(s) of products. 
• Develop product functional specifications
• Lead the development effort to ensure product meets vision
• Oversee development of products to ensure product correctness and success.  

Requirements for success:

• 3-7 years experience managing products as a product manager
• Supply Chain experience preferred
• EDI knowledge and experience is a plus!
• Experience with Microsoft Accounting Software is preferred (Microsoft Dynamics, BC, GP, D3FO etc)

Bachelor's Degree in Computer Sciences, IT, or related field preferred.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

Please visit our careers website for additional information.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Supply Chain Lead Auditor, assigned to one of Pinkerton’s global clients, will be responsible for security function that protects, sustains, and enables their business to thrive. The Lead Auditor will join a comprehensive audit program that ensures compliance, identifies risks, and drives continuous improvement throughout our client’s global supply chain operations. The audit team will assess key processes of suppliers related to physical security, logistics, technology, cost reduction and sustainability performance. The Lead Auditor will be conducting both virtual and onsite audits, there will be significant travel within the role. This position may be located in Mountain View, California or Chicago, Illinois.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Reports to the Global Supply Chain Lead Auditor.
• Collaborate with the wider Global Supply Chain Security and Global Security and Resilience teams, as well as Lead Auditors to identify risks, assess risk mitigations and drive security improvements at partners and in global supply chain security.
• Conduct evidentiary document reviews, determining compliance with the respective partner.
• Audit preparation and scheduling within strict deadlines.
• Support and run both virtual and onsite audits to meet client requirements.
• Assist the partner compliance team to ensure smooth flow of the certification process.
• Create objective, truthful, accurate, and helpful audit reports in accordance with the global standards.
• Maintain confidentiality regarding company and site information and technology systems relevant to your role within the company.
• Attend internal and external training programs.
• Undertake other reasonable duties pertaining to the role as may be requested by Pinkerton and the client.

Qualifications

Bachelor’s degree with five years of corporate experience, with some understanding or experience of auditing and compliance, including knowledge of ISO auditing principles such as ISO 9001, ISO 19011, ISO 22301 and ISO 27001 standards.

• Proficiency in the Google Suite as well as applications such as Drive, Docs, Sheets, Slides, Internet and Email applications.
• Corporate level auditing and compliance experience is preferable.
• Supply Chain and Physical Security knowledge is required, ideally within a transportation or logistics environment.
• Sound research and analytical skills to identify and collate information from multiple sources.
• Technical writing experience including corporate report writing is preferable.
• Proven ability to convey complex, technical information to a global audience.
• Strong command of English, both written and oral (audits are conducted in English).
• Ability to digest and understand a diverse range of technical language and concepts.
• Highly flexible and motivated, able to work well under pressure and manage workload effectively to meet strict deadlines.
• Ability to work autonomously and highly motivated, while being a strong team player.
• Strong leadership skills, which are demonstrated on an ongoing basis.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
• Occasional reaching and lifting of small objects and operating office equipment.
• Ability to adjust focus between close and distance vision.
• Travel, (upward of 25%).

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $115,000.00 - USD $115,000.00 /Yr.

For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency.

JOB SUMMARY

Responsible for the procurement of surgical supplies, equipment and services for use needed by Surgical Services. In conjunction with the Director of Materials Mgmt possesses the authority to commit institutional funds by contract (Purchase Orders). Plans, organizes and manages the day-to-day operations of the Buying and Receiving

JOB QUALIFICATIONS

• High School diploma or equivalent and level of knowledge equivalent to that normally acquired through the completion of two (2) years of college in business management, accounting or related field.
• Three to five years experience in a purchasing department with progressive responsibility; minimally two years experience in healthcare purchasing department including medical/surgical equipment and supplies
• Two years management/supervisor experience
• Interpersonal and communication skills necessary to interact, persuade and negotiate with vendors and hospital personnel concerning price, quality and related issues; strong organization skills
• Works independently
• Strong computer skills with proficiency in MS Word and Excel with ability to work complex, inter-related documents.
• Must work and interact well with people
• Strong mathematical and analytical abilities necessary to analyze and evaluate complex supply and equipment purchases and make recommendations.

• Demonstrates the WMH Customer Service Values, which are key in providing quality service to patients and customers. *
• Conducts market research, product research, and product evaluation.
• Identifies and applies business techniques to the operation of hospital's organization to eliminate excess costs. *
• Initiates routine supply orders, both manually and electronically, including "bill-only" and consignment inventory according to established procedures and protocols.
• Notifies and orders from appropriate sources when stock decreases from optimal level. Researches alternate material and/or supply sources as applicable.*
• Coordinates capital acquisitions and service contracts as assigned by Director of Materials Mgmt, Regional Contract Director and/or the Surgery Director. Maintains and updates master contract/lease files.
• Assists in monitoring and maintaining established supply stock levels. Implement procedures, both manual and electronic, that monitor inventories.*
• Serves as primary contact for physicians and their staff coordinators regarding instruments and equipment coordination needs.*
• Acts as the lead person for the Surgery physical inventory process and all related preparation measures.*
• Manages controls on receipt/acknowledgement of materials, supplies, equipment, and maintenance of receiving records. Coordinates all product returns and maintains adequate inventory.*
• Documents and authorizes all institutional purchases. Maintains all records pertaining to the purchase of goods and services. Collaborates with Accounting & Receiving departments to resolve pricing and receipt discrepancies related to purchase orders.
• Prepares departmental reports (financial, personnel, budget, etc). Organizes, interprets and reports management data regarding hospital purchases. Assists with budget preparation as needed. *
• Works with Surgery department staff to determine needs, establish specifications, review contracts, etc. Advises clinical staff on procedures and methods that provide best value to their expenditures. *
• Solicits and analyzes bids from vendors.
• Administers departments information systems resources, identifies opportunities to enhance the capabilities or operations of those systems.
• Attends in-house and outside meetings to keep abreast of product developments, trends, etc., thus maintaining support among the facility's departments and industry peers. *
• Develops and formulates spreadsheet for cost analyses, capital tracking, inventory trending, and other various R.O.I. determinations. Applies discretion over fiscal issues relating to budgetary and operating initiatives. *
• Documents that authorization for purchases conforms with Hospital's policies for budgetary commitments.*
• Conforms to the established Standards of Behavior.*
• Other duties as assigned.*

For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality. Innovation. Service. Integrity. Transparency.

JOB SUMMARY

Responsible for the procurement of surgical supplies, equipment and services for use needed by Surgical Services. In conjunction with the Director of Materials Mgmt possesses the authority to commit institutional funds by contract (Purchase Orders). Plans, organizes and manages the day-to-day operations of the Buying and Receiving

JOB QUALIFICATIONS

• High School diploma or equivalent and level of knowledge equivalent to that normally acquired through the completion of two (2) years of college in business management, accounting or related field.
• Three to five years experience in a purchasing department with progressive responsibility; minimally two years experience in healthcare purchasing department including medical/surgical equipment and supplies
• Two years management/supervisor experience
• Interpersonal and communication skills necessary to interact, persuade and negotiate with vendors and hospital personnel concerning price, quality and related issues; strong organization skills
• Works independently
• Strong computer skills with proficiency in MS Word and Excel with ability to work complex, inter-related documents.
• Must work and interact well with people
• Strong mathematical and analytical abilities necessary to analyze and evaluate complex supply and equipment purchases and make recommendations.

• Demonstrates the WMH Customer Service Values, which are key in providing quality service to patients and customers. *
• Conducts market research, product research, and product evaluation.
• Identifies and applies business techniques to the operation of hospital's organization to eliminate excess costs. *
• Initiates routine supply orders, both manually and electronically, including "bill-only" and consignment inventory according to established procedures and protocols.
• Notifies and orders from appropriate sources when stock decreases from optimal level. Researches alternate material and/or supply sources as applicable.*
• Coordinates capital acquisitions and service contracts as assigned by Director of Materials Mgmt, Regional Contract Director and/or the Surgery Director. Maintains and updates master contract/lease files.
• Assists in monitoring and maintaining established supply stock levels. Implement procedures, both manual and electronic, that monitor inventories.*
• Serves as primary contact for physicians and their staff coordinators regarding instruments and equipment coordination needs.*
• Acts as the lead person for the Surgery physical inventory process and all related preparation measures.*
• Manages controls on receipt/acknowledgement of materials, supplies, equipment, and maintenance of receiving records. Coordinates all product returns and maintains adequate inventory.*
• Documents and authorizes all institutional purchases. Maintains all records pertaining to the purchase of goods and services. Collaborates with Accounting & Receiving departments to resolve pricing and receipt discrepancies related to purchase orders.
• Prepares departmental reports (financial, personnel, budget, etc). Organizes, interprets and reports management data regarding hospital purchases. Assists with budget preparation as needed. *
• Works with Surgery department staff to determine needs, establish specifications, review contracts, etc. Advises clinical staff on procedures and methods that provide best value to their expenditures. *
• Solicits and analyzes bids from vendors.
• Administers departments information systems resources, identifies opportunities to enhance the capabilities or operations of those systems.
• Attends in-house and outside meetings to keep abreast of product developments, trends, etc., thus maintaining support among the facility's departments and industry peers. *
• Develops and formulates spreadsheet for cost analyses, capital tracking, inventory trending, and other various R.O.I. determinations. Applies discretion over fiscal issues relating to budgetary and operating initiatives. *
• Documents that authorization for purchases conforms with Hospital's policies for budgetary commitments.*
• Conforms to the established Standards of Behavior.*
• Other duties as assigned.*

• Oversee and manage all aspects of the supply chain, including logistics, warehousing, transportation, and inventory control.
• Develop and implement strategies to improve efficiency, reduce costs, and enhance customer satisfaction throughout the supply chain.
• Lead and mentor a team of logistics coordinators, warehouse supervisors, and other supply chain professionals.
• Negotiate contracts with carriers, freight forwarders, and logistics providers to ensure competitive rates and reliable service.
• Utilize supply chain management software (e.g., ERP, WMS) to track inventory, monitor shipments, and analyze performance data.
• Implement best practices in warehousing, including layout optimization, material handling, and safety protocols.
• Manage inventory levels to ensure optimal stock without excess, utilizing demand forecasting and inventory planning techniques.
• Monitor key performance indicators (KPIs) such as delivery times, shipping costs, and inventory turnover, identifying areas for improvement.
• Ensure compliance with all relevant transportation regulations, customs requirements, and safety standards.
• Resolve complex logistics issues, including shipment delays, damage claims, and supplier performance problems.
• Collaborate with sales, procurement, and production teams to align supply chain activities with business objectives.
• Identify and implement new technologies and processes to enhance supply chain visibility and responsiveness.
• Prepare regular reports on supply chain performance and present recommendations to senior management.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Master's degree or relevant certification (e.g., CSCP, CPIM) is a plus.
• Minimum of 5-7 years of progressive experience in logistics and supply chain management, with at least 2 years in a managerial role.
• Proven track record of optimizing supply chain processes and achieving cost savings.
• Strong knowledge of warehousing operations, inventory management, and transportation logistics (domestic and international).
• Proficiency in supply chain management software (WMS, TMS, ERP systems) and advanced Excel skills.
• Excellent leadership, team-building, and communication skills.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Ability to negotiate effectively and manage vendor relationships.
• Familiarity with lean principles and continuous improvement methodologies.
• Ability to work in a fast-paced environment and manage multiple priorities.

Division: SourceBlue

Project Location(s): Ohio, IL 61349 USA

Job Type: Regular

Job Classification: Experienced

Education: Bachelors Degree

Job Family: SourceBlue

Compensation: Salaried Exempt

SourceBlue is a subsidiary of Turner Construction Company that has been purchasing materials and equipment for major construction projects for over 20 years. With a staff of 150+ dedicated professionals and over $5B in equipment and materials procured since its inception, we provide Clients with comprehensive procurement services that are unmatched in the industry today.

Position is on-site, 5 days a week.

Lead daily operations of complex and critical supply chain projects. Direct and coordinate product selection, deliveries, and subcontractor installations with internal teams.

• Manage and oversee complex and critical project operations and ensure proper processes and procedures.
• Lead technical sales effort for BU Business Development/Pre-Construction (e.g., client presentations, reviewing packages, package estimates, scheduling).
• Coach and mentor SB team to develop supply chain and operational acumen and adhere to processes and procedures.
• Oversee and make decisions related to jobsite needs with project staff for logistics, organization, layout, equipment, quality control, and scheduling and expediting delivery of materials and equipment.
• Build trusting and productive relationships with owners, and SourceBlue (SB) and Turner project teams.
• Establish, strengthen, and maintain relationships with vendors and serve as point of escalation and lead for complex and critical vendor and supply chain technical issues.
• Partner with SB Preconstruction teams to assess logistics for estimating products.
• Establish project schedules and manage through product selection, delivery, and installation; provide project status reports to management.
• Establish, manage, and review budget and financial reporting for each project; interpret and analyze reports for adherence to project budget.
• Collaborate with EH&S and Quality Control teams for overall site safety and quality programs. Ensure employees, subcontractors, and vendors comply with SB and Turner standards, safety codes, regulations, and jobsite security.
• Oversee team compliance of purchasing and risk management policies and procedures.
• Develop project-specific scopes of work for product vendors and review and validate with SB National Supply Chain team.
• Develop bid packages for complex and critical projects and issue requests to vendors. Assess vendor bids against contract requirements and prepare bid analysis spreadsheets for project team review.
• Assess vendor contract terms on specified packages, coordinate review with Supply Chain Business Manager and National SB Supply Chain team, close bid process, and communicate awards to vendors.
• Coordinate vendor packages with project team and subcontractors to convey full scope of equipment procured.
• Manage vendor submittals, factory testing, delivery of products, start-up of equipment, equipment training for owners staff, warranties, and record documents for purchased equipment.
• Manage feedback to vendor and manage product issues, product delivery, installation, and/or quality working in collaboration with SourceBlue National team.
• Participate in discussions with SB and Turner Business Unit (BU) Business Development (BD) teams and project leadership about client prospects to secure SB business opportunities.
• Foster workplace environment where all people demonstrate the highest standards of care of each other.
• Other activities, duties, and responsibilities as assigned.

• Minimum of 8 years of commercial construction experience required, Bachelors Degree from accredited degree program in Supply Chain Management, Business Administration, or related field desired, or equivalent combination of education, training, and experience
• Expertise in electrical, mechanical, or finished product technical knowledge
• Experience in commercial construction industry and knowledge of regional market, competition, and industry trends
• Negotiation and interpersonal relationship building skills with ability influence and engage others
• Knowledgeable of estimating, construction costs, scheduling, purchasing and engineering principles and techniques, general contract and subcontract documents, drawings and specifications, and familiar with accounting and cost control procedures
• Project management skills, able to manage and direct others to complete high volumes of work and ability to move projects forward in complex environment and in timely manner
• Advanced presentation and delivery skills, anticipate needs of audience, and tailor communications appropriately
• Critical thinking skills with sound judgement decision-making
• Proficient computer skills and Microsoft Office suite of applications and collaborative tools
• Regular travel

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Performance of the required duties require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, tools, or controls, and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee regularly travels both short and long distances via a variety of conveyances. The employee regularly performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

SourceBlue, LLC is an Equal Opportunity Employer

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.

Job ID: 25-09315 Pay rate range - $30/hr. to $34/hr. on W2 Work Schedule: Fully Onsite Top Three Skills: Leadership/Team Management, Problem, Communication, and Interpersonal skills, Customer Obsession Education and Years of Experience: 1) Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 2) 8+ years of applicable experience Job Summary The Final Mile Delivery Sr. Analyst is responsible for overseeing all aspects of the last-mile delivery operations, ensuring timely and efficient delivery of goods to customers while maintaining high levels of customer satisfaction. This role requires strong leadership, analytical, and problem-solving skills, with a focus on optimizing customer experience, improving driver performance, and working collaboratively with the Distribution Center and Final Mile Carriers. Key Responsibilities: Delivery Operations Management: o Monitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, and delivery costs. o Analyze delivery data to identify areas for improvement and implement strategies to optimize delivery routes and reduce delivery times. o Develop and implement SOPs (Standard Operating Procedures) for all delivery operations to ensure consistency and efficiency. o Participate in frequent ride behinds to complete driver execution audits along with identifying opportunities for improvement when on route. o Validates that 3rd party partners are meeting or exceeding expected service level agreements. o Acts as a centralized escalation and day-to-day management point of contact for all 3rd-party escalated issues. o Creates consistency of service execution with peers across the network o Analyze business trends on a daily, weekly, and monthly basis. o Validates that the open orders/work orders are being updated by the 3rd Party providers in a timely fashion Driver Management: o Conduct performance reviews with Final Mile Carrier, provide feedback, and address any performance issues. o Ensure driver compliance with all process requirements related to pre-delivery, delivery and post-delivery. o Evaluate capacity needs based on forecasted volume. Customer Service: o Respond to customer inquiries and resolve delivery-related issues promptly and professionally. o Proactively identify and address customer concerns and complaints. o Build and maintain strong relationships with customer service, operations, final mile carriers, returns, and quality teams. Technology & Innovation: o Explore and implement new technologies to improve delivery efficiency and customer experience, such as route optimization software, telematics, and mobile delivery applications. o Stay abreast of industry trends and best practices in last-mile delivery. Budget Management: o Identify and implement cost-saving measures. Team Leadership: o Lead, motivate, and develop a high-performing delivery team. o Foster a positive and collaborative work environment. Qualifications: •Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. •5+ years of experience in logistics or transportation, with a strong focus on last-mile delivery. •Proven experience in managing and supervising delivery teams. •Strong analytical and problem-solving skills with the ability to analyze data and identify areas for improvement. •Excellent communication, interpersonal, and customer service skills. •Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). •Experience with TMS (Transportation Management Systems) and route optimization software is a plus. Skills: •Leadership and Team Management •Communication and Interpersonal Skills •Problem-Solving and Analytical Skills •Customer Service Orientation •Organizational and Planning Skills •Data Analysis and Reporting •Technology Savvy •Time Management