19 Food Industry jobs in Atlanta
Quality Control Inspector
Posted 17 days ago
Job Viewed
Job Description
Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening. ResponsibilitiesFull Inspection of Inside and Outside of UnitsQualificationsExperience in the RV IndustryStrong People SkillsCode Knowledge is a PlusExcellent Attendance a must Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
Quality Control Inspector
Posted 22 days ago
Job Viewed
Job Description
Quality Assurance Technician Hampton, GA - We re currently seeking an experienced Quality Assurance Technician to join our team in Hampton, GA. The ideal candidate will have prior QA experience and be comfortable working both in a lab environment and Quality Control, Inspector, Quality Assurance, Control, QA, Manufacturing, Staffing
Quality Control Specialist
Posted today
Job Viewed
Job Description
*Per diem available for non local candidates- first project is near Columbus, GA.*
Job Description
We are seeking a Quality Control Specialist for a barracks project at Fort Benning. The role involves being on-site with a Quality Control Manager (QCM), where you will oversee either the electrical or mechanical scope under the direction of the Project Manager and QCM.
Responsibilities
+ Assist with the development and implementation of audit protocols.
+ Audit third-party vendors to ensure quality and compliance.
+ Create weekly reports to locate errors.
+ Ensure that requests from management or customers are handled in a timely manner.
+ Perform specified tests to verify that control measures are adequate for contract requirements.
+ Schedule, document the results of, and maintain a log of all required inspections.
+ Clearly document, correct, and re-inspect all non-conformances before covering up work.
Essential Skills
+ Degree in Construction Management, Mechanical Engineering, or Electrical Engineering.
+ 2+ years of building construction experience.
+ OSHA 30-hour Construction Safety & Health training.
Additional Skills & Qualifications
+ Bachelor's degree in Engineering, Architecture, or Construction Management with 2 years of experience in either Architectural, Mechanical, or Electrical disciplines; OR a High School diploma/GED plus 5 years of construction management experience.
+ Experience establishing and maintaining effective quality control systems in compliance with contract requirements.
+ Experience using Army RMS/CQC system, preferred.
+ Strong knowledge of project plans, specifications, shop drawings, samples, and testing.
+ Proficiency with computer software used in the construction industry.
+ Ability to create and administer new QC programs.
+ Time management skills.
+ Professional communication skills both verbally and in writing.
+ Credentials showing completion of the course 'Construction Quality Management for Contractors' offered by USACE, or willingness to complete the course upon hire.
Work Environment
The position offers a per diem for 5 days of full per diem at $178/day and 2 days of partial per diem for lodging for non local candidates. The role will involve working on-site, overseeing either electrical or mechanical scope under direction. The work environment is dynamic and requires adherence to safety protocols, with an emphasis on maintaining quality standards in construction management.
Pay and Benefits
The pay range for this position is $5.00 - 47.99/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Jul 30, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.
Quality Control Technician

Posted 1 day ago
Job Viewed
Job Description
Looking for an opportunity to make a difference? Then you may have found your next career move. We're looking for a Technician Quality Control to join our team and help connect America. Performs lead duties in identifying and addressing field quality deficiencies resulting in fewer damages.
**What you'll get.**
+ Weekly Paychecks
+ Paid Time Off, Parental Leave, and Holidays
+ Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
+ 401(k) w/ Company Match
+ Stock Purchase Plan
+ Education Reimbursement
+ Legal Insurance
+ Discounts viva PerkSpot.com
**What you'll do.**
+ You will select audits by working with operations supervisors, managers, and Field Check partners to prevent potential damages.
+ You will perform field audits for accuracy of marks and compliance with applicable state laws, regulations, and contractual obligations per clients.
+ You will conduct root cause analysis on quality failures.
+ You will complete all applicable forms and documents required for the auditing and investigation processes, and communicate audits and investigation findings with quality assurance and operations management.
+ You will correct field risk findings and coach/mentor technicians.
+ You will perform quality assurance ride-along with field technician upon Operations Manager request.
+ You will provide frequent and ongoing feedback to Field Check partner to improve quality results and reduce damages.You will provide witness testimony in small claims and litigated cases when necessary.
**Who we are looking for.**
+ You have 5 or more years of locating experience and/or equivalent.
+ You are able to troubleshoot difficult locates and proficiently interpret all utility plats.
+ You are proficient in using different locating equipment.
+ You are proficient in Microsoft Office Suite or Google Suite.
+ You may have 5 years of more years of investigation experience.
**Who we are.**
We are a company united in our vision of connecting America. Our culture is grounded in and shaped by our values. These values act as our behavioral compass and guide how we interact with each other, our customers, and the communities in which we operate. Across our teams, we strive to treat each other with respect, value different perspectives and experiences, keep our and others, safety top of mind, and uphold the highest ethical standards. Our company supplies the single most critical resource telecom service providers need: skilled people.
We serve the nation from more than 500 field offices and are unparalleled in scope and scale. Our talented workforce of over 15,000 employees provides a wide array of specialty services including construction, engineering, underground facility locating, fulfillment, and program management.
We provide opportunities for our people to learn and develop the skills and knowledge to be successful in their current role as well as to prepare them for future growth within the company. Join us!
Building stronger solutions together
Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Quality Control Specialist

Posted 1 day ago
Job Viewed
Job Description
*Per diem available for non local candidates- first project is near Columbus, GA.*
Job Description
We are seeking a Quality Control Specialist for a barracks project at Fort Benning. The role involves being on-site with a Quality Control Manager (QCM), where you will oversee either the electrical or mechanical scope under the direction of the Project Manager and QCM.
Responsibilities
+ Assist with the development and implementation of audit protocols.
+ Audit third-party vendors to ensure quality and compliance.
+ Create weekly reports to locate errors.
+ Ensure that requests from management or customers are handled in a timely manner.
+ Perform specified tests to verify that control measures are adequate for contract requirements.
+ Schedule, document the results of, and maintain a log of all required inspections.
+ Clearly document, correct, and re-inspect all non-conformances before covering up work.
Essential Skills
+ Degree in Construction Management, Mechanical Engineering, or Electrical Engineering.
+ 2+ years of building construction experience.
+ OSHA 30-hour Construction Safety & Health training.
Additional Skills & Qualifications
+ Bachelor's degree in Engineering, Architecture, or Construction Management with 2 years of experience in either Architectural, Mechanical, or Electrical disciplines; OR a High School diploma/GED plus 5 years of construction management experience.
+ Experience establishing and maintaining effective quality control systems in compliance with contract requirements.
+ Experience using Army RMS/CQC system, preferred.
+ Strong knowledge of project plans, specifications, shop drawings, samples, and testing.
+ Proficiency with computer software used in the construction industry.
+ Ability to create and administer new QC programs.
+ Time management skills.
+ Professional communication skills both verbally and in writing.
+ Credentials showing completion of the course 'Construction Quality Management for Contractors' offered by USACE, or willingness to complete the course upon hire.
Work Environment
The position offers a per diem for 5 days of full per diem at $178/day and 2 days of partial per diem for lodging for non local candidates. The role will involve working on-site, overseeing either electrical or mechanical scope under direction. The work environment is dynamic and requires adherence to safety protocols, with an emphasis on maintaining quality standards in construction management.
Pay and Benefits
The pay range for this position is $5.00 - 47.99/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Jul 25, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.
Quality Control Specialist

Posted 1 day ago
Job Viewed
Job Description
*Per diem available for non local candidates- first project is near Columbus, GA.*
Job Description
We are seeking a Quality Control Specialist for a barracks project at Fort Benning. The role involves being on-site with a Quality Control Manager (QCM), where you will oversee either the electrical or mechanical scope under the direction of the Project Manager and QCM.
Responsibilities
+ Assist with the development and implementation of audit protocols.
+ Audit third-party vendors to ensure quality and compliance.
+ Create weekly reports to locate errors.
+ Ensure that requests from management or customers are handled in a timely manner.
+ Perform specified tests to verify that control measures are adequate for contract requirements.
+ Schedule, document the results of, and maintain a log of all required inspections.
+ Clearly document, correct, and re-inspect all non-conformances before covering up work.
Essential Skills
+ Degree in Construction Management, Mechanical Engineering, or Electrical Engineering.
+ 2+ years of building construction experience.
+ OSHA 30-hour Construction Safety & Health training.
Additional Skills & Qualifications
+ Bachelor's degree in Engineering, Architecture, or Construction Management with 2 years of experience in either Architectural, Mechanical, or Electrical disciplines; OR a High School diploma/GED plus 5 years of construction management experience.
+ Experience establishing and maintaining effective quality control systems in compliance with contract requirements.
+ Experience using Army RMS/CQC system, preferred.
+ Strong knowledge of project plans, specifications, shop drawings, samples, and testing.
+ Proficiency with computer software used in the construction industry.
+ Ability to create and administer new QC programs.
+ Time management skills.
+ Professional communication skills both verbally and in writing.
+ Credentials showing completion of the course 'Construction Quality Management for Contractors' offered by USACE, or willingness to complete the course upon hire.
Work Environment
The position offers a per diem for 5 days of full per diem at $178/day and 2 days of partial per diem for lodging for non local candidates. The role will involve working on-site, overseeing either electrical or mechanical scope under direction. The work environment is dynamic and requires adherence to safety protocols, with an emphasis on maintaining quality standards in construction management.
Pay and Benefits
The pay range for this position is $5.00 - 47.99/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Atlanta,GA.
Application Deadline
This position is anticipated to close on Aug 1, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.
Document Quality Control Specialist
Posted 11 days ago
Job Viewed
Job Description
Interview Type: Either Web Cam or In Person
Max Pay Rate: $20.00
Work Arrangement: Onsite
Engagement Type: Contract
NOTE : Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
GDOT is seeking a diligent and detail-oriented Quality Control Specialist to verify and ensure the accuracy and integrity of scanned documents.
Complete Description:
This position is available for an extension.
This position involves reviewing scanned documents for quality assurance, identifying discrepancies, and ensuring that all scanned materials meet the required standards before they are processed or archived. The ideal candidate will possess strong attention to detail, a methodical approach to document review, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
-Review scanned documents for completeness, legibility, and accuracy, ensuring they align with set standards.
-Conduct quality control checks to identify missing pages, improper alignment, or distortion in scanned files.
-Verify the integrity of document images by comparing them with original documents when necessary.
-Ensure that all scanned documents are correctly indexed and filed according to company protocols.
-Flag discrepancies or errors and provide feedback to the scanning team for necessary corrections.
-Maintain detailed records of quality control checks, highlighting trends or recurring issues.
-Collaborate with the scanning and document management teams to improve document quality and scanning processes.
-Perform additional duties related to document management as assigned.
Qualifications:
-High school diploma or equivalent; additional certification in document management or quality control is a plus.
-Previous experience in document scanning, quality control, or data entry preferred.
-Strong attention to detail and ability to spot errors or discrepancies in documents.
-Excellent organizational skills and the ability to handle multiple tasks simultaneously.
-Proficient in Microsoft Office Suite and document management software.
-Ability to work independently and as part of a team.
-Strong communication skills to report issues clearly and collaborate effectively.
-Ability to handle sensitive and confidential information with discretion.
Physical Requirements:
-Ability to sit for extended periods and review documents on a computer screen.
-Lifting of documents or files (up to 10 lbs), if required.
Work Environment:
Fast-paced office environment with a focus on accuracy and efficiency.
Opportunity to work in a supportive team atmosphere with ongoing training and development.
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Quality Control Lab Technician
Posted 12 days ago
Job Viewed
Job Description
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
031471 Quality Control Lab Technician (Open)Job Description:
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Adheres to all mill safety policies. Participates in mill-wide safety, housekeeping and all continuous improvement programs including Operational Excellence (OPEX), Lean Manufacturing, 5S, etc.
- Has a thorough understanding of QC Lab practices, using Quality Control testing equipment to conduct periodic checks on paperboard -- weight, caliper, moisture, dimensions, strength, water absorption, appearance of paperboard
- Assist on machine turnovers and product trials, inventories, uses SBP, MES, PARCView and Valmet systems, and various other tasks as needed.
- Conducts QC checks on all reel turn-ups
- Operates and troubleshoots chemical make-down and delivery systems
- Operates powered industrial vehicles safely to handle chemicals, move parts, etc. as needed
- Works closely and coordinates with the production team to produce quality paperboard.
- Responsible for making quality control recommendations to production to save, oddlot, or reject paperboard and communicate decision with Shift Supervisor.
- Safely participate in outage activities including maintenance and upkeep of steam and condensate equipment.
QUALIFICATIONS
- Must have a good understanding of paper properties and the testing associated with these properties
- Must have a good understanding of the paper making process
- Must be willing to work rotating shifts and work overtime as needed.
- Requires 8.25 hours/day-6 to7 days/week and periodic splitting 12-hour shifts.
- Must be computer literate and have the ability to learn SBP, MES, PARCView, Valmet, and some basic Microsoft applications.
- Must be willing to safely work with all chemicals
- Must be able to safely and efficiently work with paper testing equipment.
- Perform the safe and efficient use of basic hand tools.
- Cut 7 square feet samples across the sheet every reel change and ensure:
Proper weight, caliper, moisture – ply-bond, ring crush, water, cobb/water immersion test, drop test, assist crew on breaks, prepare steam / hot air for weight and grade changes Proper operation of the calendar stack system water box system. Know How To:
Use a calculator
Read a micrometer
Read a tape measure
Perform simple math calculations
Perform general computers skills; SBP and MES skills a plus
Chemical system rounds every four (4) hours
Attendance required in all safety meetings Reporting for work on time required.
Other
Follow all standard work practices and understand how varying will affect our final product quality.
Understand and support all Continuous Improvement initiatives.
This list is not all inclusive. Additional expectations may be issued throughout the normal course of business.
Working 6 days a week
Working 8.25hrs per day
1st shift: 645 to 3pm
2nd shift: 245pm to 11pm
3rd shift: 1045pm to 7am
Rotate first Monday of every month
Compensation Range:
The pay range for this position is $19.23 - $8.85. Typically, a competitive wage for new hires will fall between 24.14 to 24.14. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. If the competitive wage is equal in both fields, the starting rate is the same for all applicants that apply for this role. The starting rate is not representative of future compensation increases. The position may also be eligible for a short-term incentive.Benefits Statement:
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at . All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
Quality Control / Quality Assurance Admin III
Posted 27 days ago
Job Viewed
Job Description
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
Additional Requirements as per contract/client:
- Department of Education and Student Loan experience preferred
- Quality Assurance experience required
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
Qualifications Continued:
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
23.33
Maximum Salary
$
29.85
Quality Control / Quality Assurance Team Lead (Temporary)
Posted 11 days ago
Job Viewed
Job Description
Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.
DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Assist the Quality processors in resolving questions concerning audits and Quality processes
- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments
- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met
- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor
- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe
- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs
- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:
- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Additional Requirements as per contract/client:
- Student Loan and Department of Education experience preferred
- Previous Quality Assurance experienced preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Minimum Requirements
- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
23.94
Maximum Salary
$
33.35