5 General Motors jobs in Clinton Twp
Manager, General Motors Accessories
Posted today
Job Viewed
Job Description
_This role is categorized as_ **_HYBRID_** _. This means the successful candidate is expected to report to GM - Warren 7000 Building three times per week, at minimum. This job may be eligible for relocation benefits._
The **Accessories** **Marketing Manager** will lead the development and execution of integrated brand and marketing strategies for Chevrolet, Buick, GMC, and Cadillac Accessories. This highly visible role requires strong collaboration across a wide range of stakeholders and functional teams, including divisional leadership, Customer Care & Aftersales (CCA), Digital Operations, Accessories Distributor Installers (ADIs), and Dealers. As a strategic partner, the Accessories Marketing Manager will work closely with business process owners and key stakeholders to identify growth opportunities, shape future-facing marketing initiatives, and drive measurable enterprise value. This role is critical in delivering customer-centric, accessories-focused solutions that enhance performance across the purchase funnel and elevate the ownership experience.
The ideal candidate is customer-obsessed, business-savvy, and results-driven, with the ability to clearly define marketing objectives, communicate effectively across teams, and relentlessly pursue opportunities to grow and optimize the business.
You will be a integral part of the Owner Growth Marketing team within the Customer Experience Team at GM, and plays a vital role in building an integrated strategy for GM Growth Brands.
**Responsibilities:**
+ **Lead the development and execution of comprehensive marketing strategies** for Chevrolet, Buick, GMC, and Cadillac Accessories across the U.S., while providing global support for the accessories business.
+ **Create, curate, and oversee all marketing content** related to accessories, ensuring brand alignment, message consistency, and high creative standards across all channels.
+ **Drive the integration and optimization of accessories content** across key GM platforms and programs including brand websites, Build Your Own, Shop Click Drive, eStore, AIC (Accessories Information Center), MyBrand apps, and other digital touchpoints.
+ **Develop and execute data-driven advertising and CRM campaigns** to support customer acquisition, engagement, retention, and loyalty initiatives throughout the ownership lifecycle.
+ **Plan and manage brand presence at key industry events and accessories shows** , ensuring strong brand representation and audience engagement.
+ **Champion and support the Accessories eCommerce and** **eStore** **platforms** , contributing to the digital transformation and seamless customer experience across online channels.
+ **Provide strong leadership and development for direct reports and cross-functional teams** , fostering a high-performance, collaborative, and inclusive culture.
+ **Oversee and manage the Accessories Marketing budget** with a focus on ROI, resource optimization, and alignment with broader business objectives.
+ **Demonstrate** **in** **-depth understanding of GM's enterprise-wide business processes, systems, and best practices** , and apply this knowledge to drive marketing innovation and operational excellence.
+ **Build and** **maintain** **strong relationships with internal and external stakeholders** , including dealers, ADIs, divisional partners, Digital Operations, and cross-functional teams.
+ **Manage multiple complex projects and initiatives simultaneously** , operating with a high degree of independence, accountability, and strategic foresight.
+ **Drive Owner Growth Marketing integrated** goals and strategies as part of a broader team.
**Additional Job Description**
**Requirements / Qualifications:**
+ 7+ years in integrated marketing roles -- brand-side or agency-side -- in a product focused company
+ 4+ years in people leader experience
+ Bachelor degree required
+ Experience marketing products for companies selling in eCommerce and in retail environments
+ Experience managing teams made up of content production, creative development, paid media (SEM, display, social), and 1:1 marketing (CRM, social, events, etc.)
+ Experience managing and developing marketing budgets
+ Experience building business cases for marketing initiatives
+ Preferred candidates have experience working with multiple brands and a diverse group of marketing teams and agencies
+ Proven experience in developing innovative solutions that drive revenue and growth
+ Proven experience leading in a transformational, fast-paced environment
**Preferred skills:**
+ Strategy development, planning, marketing skills
+ Proven understanding of business fundamentals
+ Dealer and/or field experience strongly valued
+ Proven strength in critical skills such as collaboration, written and oral communications, and analytical capability
+ Experience in effectively advising a team
+ Strategic problem solver with ability to innovate, plan and develop new solutions
+ Strong Organizational and Leadership skills
A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.
**GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources ( .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire? ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Quality Control Manager
Posted 3 days ago
Job Viewed
Job Description
As a Remote Quality Control Manager, you will oversee the development, implementation, and execution of quality control systems that ensure products or services meet defined standards of excellence. You will lead a team of quality professionals, analyze quality trends, manage inspections or audits, and collaborate with cross-functional teams to drive continuous improvement across the organization.
This role is ideal for candidates with a strong background in quality management systems (QMS), regulatory compliance, and process optimization who are comfortable leading remote teams and managing QC functions in distributed environments.
Key Responsibilities:
Develop, implement, and maintain quality control policies and procedures that align with industry standards and internal objectives
Lead quality audits, inspections, and testing processes for products, deliverables, or services
Ensure compliance with regulatory, contractual, and customer quality requirements (e.g., ISO 9001, GMP, FDA, HACCP, Six Sigma, or CMMI depending on industry)
Manage remote or distributed QC teams, assigning tasks, reviewing performance, and coaching for continuous improvement
Analyze quality performance metrics and non-conformances, and lead root cause analysis and corrective/preventive actions (CAPA)
Coordinate with manufacturing, operations, engineering, or customer service teams to resolve quality issues efficiently
Oversee the documentation of quality control reports, inspection protocols, test results, and audit findings
Identify process inefficiencies and drive continuous improvement initiatives to improve product quality and reduce waste or rework
Train and guide employees on quality procedures, standards, and documentation best practices
Support vendor qualification and monitor supplier quality performance when applicable
Required Qualifications:
Bachelors degree in Quality Management, Engineering, Life Sciences, Manufacturing, or a related field
2+ years of experience in quality control, quality assurance, or regulatory compliance
Prior experience managing quality programs or QC teams, ideally in a remote or hybrid setting
Strong knowledge of quality standards, methodologies, and tools (e.g., ISO 9001, Six Sigma, Lean, GMP, etc.)
Experience with digital quality tools (e.g., QMS platforms, digital audit checklists, quality dashboards)
Strong analytical, leadership, and communication skills
Excellent problem-solving abilities and attention to detail
Proficient in Microsoft Excel, Word, and quality or production management software.
Quality Control / Quality Assurance Admin III
Posted 22 days ago
Job Viewed
Job Description
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Preform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
Additional Requirements as per contract/client:
- Department of Education and Student Loan experience preferred
- Quality Assurance experience required
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
Qualifications Continued:
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
23.33
Maximum Salary
$
29.85
Quality Control / Quality Assurance Team Lead (Temporary)
Posted 6 days ago
Job Viewed
Job Description
Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.
DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Duties and Responsibilities:
- Assist the Quality processors in resolving questions concerning audits and Quality processes
- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments
- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met
- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor
- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe
- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs
- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:
- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Additional Requirements as per contract/client:
- Student Loan and Department of Education experience preferred
- Previous Quality Assurance experienced preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Minimum Requirements
- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
- Accurate data entry skills
- Proficient in the use of Microsoft Office products
- Excellent organizational, written and verbal communication skills
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment
- Ability to work as a team member, as well as independently
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
23.94
Maximum Salary
$
33.35
Quality Control / Quality Assurance Admin III (Temporary)
Posted 6 days ago
Job Viewed
Job Description
Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.
This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Additional Essential Duties and Responsibilities:
- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.
- Perform administrative functions that support the process of reports and appeals.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,
- Assist with new hire presentations, assignments, and certifications.
- Demonstrate and maintain appropriate judgment with confidential information.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require
- Minimum 3 years of related experience required.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Department of Education and FSA experience preferred
- High School Diploma or GED required
- Must reside in the U.S.
- Must be a U.S. citizen.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
23.33
Maximum Salary
$
29.85
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