312 Guest Relations jobs in North Las Vegas

• Answer all incoming calls promptly and courteously
• Handle incoming emails and distribute messages to the appropriate team members
• Greet customers and help them feel comfortable
• Sort and organize all incoming and outgoing mail, packages, and faxes
• Maintain up-to-date lists of phone numbers, property information, and assignments
• Support the administrative staff with clerical tasks and weekly reports
• Monitor office, kitchen, and janitorial supplies
• Keep the front desk, breakroom, conference room, and workroom neat and organized

• One year certificate from college or technical school
  • OR -
• Three to six months of related experience or training
  • OR -
• A combination of education and experience that prepares you to succeed

• A professional, friendly attitude and excellent customer service skills
• Strong organizational abilities and attention to detail
• Basic computer skills and knowledge of Microsoft Word, Excel, and Outlook
• Confidence handling multiple tasks in a fast-paced environment
• Comfort using phones, email, and standard office equipment
• Bilingual Spanish required

• Register guests by input of information into computer and to assign them rooms to use during their stay.
• Settle and check out guest accounts by inputting method of payments into computer to show how guests paid and release the room(s).
• Post and balance room charges to guest accounts in order to keep these accounts current and correct at all times.
• Answer phone calls from guests and provide assistance to the guests who has questions or problems with their room or account.

• Ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance and to communicate with other employees, management and guests.
• Social skills as demonstrated by the ability to listen and respond to employee, management or guest inquiries/concerns using a positive, clear speaking voice, answering questions and /or offering assistance, giving accurate information regarding plans, policy or procedures within guidelines.
• Ability to access and input information using a moderately complex computer system.
• Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
• Cashiering skills necessary to receive/make change, record/verify charges and secure/balance a money bank.
• Ability to organize/prioritize work, meet deadlines, work with multiple interruptions and adapt instructions/directions from one assignment to another.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Las Vegas, Nevada. The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most Front Desk, Clerk, Retail, Hotel, Experience

Join Our Team at Hampton Inn & Suites/Home2 Suites Las Vegas, we are always on the lookout for the brightest and most talented professionals in the hospitality industry. Our team is dedicated to creating unforgettable experiences for our guests, and we believe that starts with hiring the best.

Working at this hotel offers a unique and exciting opportunity for several reasons. Firstly, the hotel's prime location across the street from the convention center and just a mile from UNLV makes it a hub for both business and leisure travelers. This means you'll have the chance to interact with a diverse range of guests, from conference attendees to university visitors.

The close proximity to entertainment venues like the T-Mobile Arena allows you to be part of the vibrant Las Vegas scene after your shift, where concerts and professional sports are regular events. Additionally, the Monorail station is only a quick walk away, providing easy access to the heart of Las Vegas.

Front Desk Supervisor Position Summary: Our Front Desk Supervisor is responsible for managing and overseeing all aspects of front desk operations to ensure exceptional guest service and smooth daily functioning. This role requires strong leadership, attention to detail, and the ability to effectively coordinate with team members and other departments. The position demands flexibility and availability to work a variety of shifts, including morning (AM), evening (PM), and overnight audit shifts, to maintain consistent service standards across all hours of operation.

As an Experienced Front Desk Supervisor, you will also welcome our guests, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience during their stay.

Essential Functions:

• Supervise daily Front Desk operations to ensure efficient and courteous service to all guests.
• Promote a positive work environment by supporting high productivity, strong team morale, and outstanding guest satisfaction.
• Ensure compliance with all hotel policies, procedures, and brand standards.
• Assist the Front Office Manager in training new and existing staff on guest service protocols, hotel systems, brand expectations, and operational procedures.
• Oversee guest check-in and check-out processes, ensuring accuracy and adherence to established standards.
• Provide guests with detailed information about hotel amenities, policies, and local attractions.
• Manage the hotel's phone system, including transferring calls, taking accurate messages, and directing inquiries appropriately.
• Handle guestroom reservations, including booking, modifying, and canceling as needed.
• Respond promptly and professionally to guest inquiries, concerns, and complaints, coordinating with other departments to meet guest needs.
• Perform cashier duties, including processing payments and posting miscellaneous charges to guest accounts.
• Follow hotel safety and security procedures to ensure the well-being of guests and staff; remain familiar with emergency protocols.
• Maintain a clean, organized, and welcoming Front Office area.
• Communicate any guest issues, operational concerns, or staff-related matters to the Front Office Manager or Assistant Front Office Manager.

Additional Responsibilities:

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

• Must have previous hotel front desk experience.
• Must have previous supervisory experience.

Skills and Abilities:

• Ability to stand for extended periods.
• Capability to thrive in a fast-paced environment.
• Skill in maintaining control and composure in challenging situations, demonstrating good judgment.
• Strong communication and interpersonal skills.

Benefits and Perks: Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

• Supervise daily Front Desk operations to ensure efficient and courteous service to all guests.
• Promote a positive work environment by supporting high productivity, strong team morale, and outstanding guest satisfaction.
• Ensure compliance with all hotel policies, procedures, and brand standards.
• Assist the Front Office Manager in training new and existing staff on guest service protocols, hotel systems, brand expectations, and operational procedures.
• Oversee guest check-in and check-out processes, ensuring accuracy and adherence to established standards.
• Provide guests with detailed information about hotel amenities, policies, and local attractions.
• Manage the hotel's phone system, including transferring calls, taking accurate messages, and directing inquiries appropriately.
• Handle guestroom reservations, including booking, modifying, and canceling as needed.
• Respond promptly and professionally to guest inquiries, concerns, and complaints, coordinating with other departments to meet guest needs.
• Perform cashier duties, including processing payments and posting miscellaneous charges to guest accounts.
• Follow hotel safety and security procedures to ensure the well-being of guests and staff; remain familiar with emergency protocols.
• Maintain a clean, organized, and welcoming Front Office area.
• Communicate any guest issues, operational concerns, or staff-related matters to the Front Office Manager or Assistant Front Office Manager.

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

• Must have previous hotel front desk experience.
• Must have previous supervisory experience.

• Ability to stand for extended periods.
• Capability to thrive in a fast-paced environment.
• Skill in maintaining control and composure in challenging situations, demonstrating good judgment.
• Strong communication and interpersonal skills.

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location: Courtyard Las Vegas

5845 Dean Martin Drive

Las Vegas, NV 89118

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location: Courtyard Las Vegas

5845 Dean Martin Drive

Las Vegas, NV 89118

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.