122 Guest Services jobs in Verona

• Provide and clean up breakfast service
• Oversee the cleanliness of the inn's common areas
• Assist with housekeeping and inspect rooms
• Maintain reservation records using hotel software
• Use hospitality software to create and modify bookings
• Check guests in and out
• Provide active service throughout shift (this will include lifting objects up to 25 pounds)
• Assisting with luggage and valet cars
• Respond to inquiries over the phone and via email
• Keep a working knowledge of the bar menu
• Offer recommendations to local bars, restaurants, and venues in the Madison area

• Compassion promotes authentic hospitality.
• Excellent communication is the foundation of completing all other tasks in our operation successfully.
• Attention to detail helps maintain the Mansion in impeccable condition.
• Leadership within the role ensures that everyone assumes responsibility for their tasks and promotes fair distribution of work among the team.
• Creative problem-solving allows issues to be effectively resolved or passed onto the right resources.
• Adaptability makes it possible to meet daily changing demands.
• Curiosity promotes openness to hearing new ideas and receiving constructive feedback.
• Interpersonal charity allows misunderstandings to be resolved with ease and goodwill, leading to safe and positive relations among team members.
• Radical empathy ensures that all guests are treated with the same standards of affinity and respect.

Extended Stay - JobID: 5001132673806 (Front Desk Agent / Concierge) As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company guidelines; Collect relevant guest information for potential sales leads.Hiring Immediately >>

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
• Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
• Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
• Reviews the cleanliness and organization of the Front Desk and Host station.
• Ensures all menus are stocked and properly cleaned and maintained.
• Checks for restocking of necessary supplies.
• Brings all areas up to standard.
• Discusses problem areas with Manager
• Conducts merchandise inventory during and after shift, if applicable.
• Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
• Notifies Manager of any Guest that is perceived to be unhappy.
• Assists other Team Members as needed or as business dictates
• Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
• Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
• Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
• Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
• Delivers silverware as Guests are seated.
• Makes timely and accurate calculations of bill transactions.
• Greets and assists Guests efficiently and with a smile while processing transactions.
• Is responsible for the reconciliation of any monies from their banks.
• Completes "To Go" order transactions for Guests and ensures accuracy.
• Sells merchandise from the Front Desk, if applicable.
• Must be friendly and able to smile frequently.
• Restaurant, retail, or cashier experience preferred, but not required.
• Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
• Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
• Must demonstrate ability to read and communicate in English.
• Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
• Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.
• Must be at least 16 years of age.

• Work days, nights, and/or weekends as required.
• Work in noisy, fast paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, and stoop frequently.

• Compensation is from $7.25 - $13.5 per hour

• Greeting, welcoming, and directing guests with Spirit
• Show Excellence by maintaining a positive attitude, remaining focused on customer needs.
• Manage the scheduling of bowling lanes and equipment.
• Educate guests on lane availability, pricing, and any ongoing promotions.
• Respect. Assist guests in selecting appropriate equipment, such as shoes.
• Process lane reservations, walk-in requests, and lane assignments
• Handle cash and electronic payments
• Answer customer inquiries via phone, email, or in-person
• Maintain a clean and organized desk area
• Manage equipment cleaning and organization (i.e., shoes)
• Removes chipped and cracked bowling balls from racks as needed.
• Removes bowling balls from ball return and returns to ball racks.
• Notifies Mechanic or Pinsetter Technician promptly of any mechanical failures
• Promote an atmosphere of teamwork by assisting co-workers.
• Use Courage to communicates customer concerns and complaints to manager on duty.
• Other duties as assigned.

• Previous customer service experience.
• Excellence in interpersonal and communication skills
• Familiar with cash handling and point-of-sales systems.
• Spirit. Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Excellent time management and the ability to prioritize tasks.

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

• Provide a welcoming environment at all times
• Courteous phone etiquette
• Computer literacy
• Ability to effectively communicate with guests in a professional manner
• An energetic and outgoing personality
• Handle cash and credit cards accurately
• Demonstrate teamwork
• Protect guest information and ensure privacy
• Attempt to resolve complaints immediately and take ownership of situations
• Complete all Brand and Company Training in a timely manner
• Strive to achieve 100% guest satisfaction

• Flexibility to work in shifts and report for scheduled shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions
• High School Diploma or GED

• Work experience in Customer Service in the Hospitality Field
• Experience with hotel operation systems

• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care