21,738 Healthcare Service jobs in the United States
Healthcare Service Specialist - PRN
Posted 7 days ago
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All Jobs > Healthcare Service Specialist - PRN
Valor Healthcare is a veteran and physician-led provider of healthcare services for deserving, resilient patriots. We aim to deliver high-quality care in a way that upholds the health of our nations greatest asset: its people. The entire Valor team works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to excellent outcomes.
Position Summary:
This position provides full spectrum administrative support to health care providers within the Defense Health Agency Region Europe (DHARE) area of operations for VH operations, functioning as an interface with VH staff, patients, and providers.
Core Responsibilities
- Provides input for weekly report on appointments kept, sleep studies, no shows, rescheduled, changed to TCON, changed to cart or inconclusive.
- Trains Medical Service Assistants (MSA) on VH scheduling and care coordination as needed or when requested.
- Respects and protects the confidentiality of all clients-related records in accordance with HIPAA and agency.
- Coordinate and follow necessary policies.
- Manages VH encounter and scheduling data to analyze and measure site performance and quality assurance. Provides a monthly report to recommend implementation of strategic changes to improve VH delivery.
- Collaborates with a multidisciplinary team (Tricare, central appointments, medical service assistants, providers, and presenters) to ensure referrals for VH appointments are booked immediately. Sends confirmation emails to providers, patients, and presenters immediately after the appointment is scheduled.
- Prioritizes and responds to emails by COB each day and follows up with all other communications in a timely manner.
- Coordinates all VH appointments and workflows for DHRE MTFs and manages Asynchronous case load though available platforms.
- Verifies all requested VH appointments can be supported and resourced by all parties involved.
- Book VH appointments within the Care Coordination Database.
- Sends VH appointment notifications with appropriate documents.
- Mitigates Scheduling Conflicts and calendar or care coordination issues.
- Reviews the credentialing database to ensure provider is worldwide privileged before scheduling any appointment.
- Works with each clinics patient presenter to ensure the Clinical Access Stations (CAS) are available for scheduling virtual appointments and immediately closes a CAS when the presenters is unavailable for appointments. Reschedules any appointments scheduled at the start of the day when a presenter is out for an emergency or sickness.
- Maintains an up-to-date list of patient presenter contact information for all DoD and DoS.
- Provides cross coverage for the Virtual Medical Center Europe Virtual Integrated Patient Readiness and Remote Care Clinics medical readiness appointments and collaborate with San Antonios Virtual Integrated Patient Readiness and Remote Care Clinic.
- Provides assistance to LRMC health services who are delivering VH to patients, by training and working with Medical Service Assistants (MSA) and filling in gaps, only when it does not interfere with VH workflow.
Qualifications
- Two (2) year associate degree or four (4) years of experience as detailed.
- Minimum of three (3) years work or volunteer experience, within the last five (5) years in a medical office or clinical medical environment.
- Minimum of two (2) years work experience with U.S. Military Healthcare System and benefits or civilian managed care medical environment.
- At least one (1) year hands-on experience, within the last three (3) years with the Composite Health Care System (CHCS) and Armed Force Health Longitudinal Technology Application (AHLTA) or current electronic health record system used by DoD.
- Computer literacy in Windows, MS Outlook, MS Outlook Calendar, Excel, and PowerPoint.
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Senior Director, Healthcare Service Portfolio Planning & Pricing
Posted 3 days ago
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Job Summary
This role leads pricing strategy for healthcare services within the early stages of the service design lifecycle, and market analysis and planning for longer term service initiatives for all commercial segments, including payers, providers/health systems, and pharma. This role is pivotal in establishing service development priorities, enhancing value creation of service offerings, and ensuring alignment with market needs and organizational growth objectives.
Job Responsibilities
+ Defines and leads longer term strategy for health service portfolio. Includes determining business strategy for new growth areas, based on variable factors including market opportunity assessment and demand. In addition, this role will collaborate with VP of service development on roadmaps and prioritization recommendations for near term initiates.
+ Conducts detailed market research and competitive assessments to uncover innovation and development opportunities to inform healthcare services near-term and long-term roadmaps.Cultivates an innovative culture by promoting the adoption of novel ideas and creative problem-solving across teams.
+ Guides strategic and financial planning aspects of the product lifecycle, from ideation to launch. Collaborates with the Healthcare Service Design and Development teams to ensure offerings address customer needs and deliver business-aligned value.
+ Develops and implements effective pricing models and contracting strategies that enhance profitability and sustain market competitiveness for both new and legacy services.
+ Directs financial planning efforts including pricing, forecasting, and financial analysis across all healthcare service portfolios.
+ Partners with marketing, sales, operations, and service development teams to ensure synchronized execution of strategies.
+ Conducts ongoing reviews of existing services to ensure pricing strategies and value propositions maximize profitability and remain market competitive.
+ Builds and maintains relationships with key stakeholders including customers, partners, and internal teams (including B2B Sales, Sales Enablement and Service Development) to incorporate valuable feedback into service planning.
+ Defines and monitors KPIs to evaluate the success of portfolio growth initiatives, driving accountability and continuous improvement.
+ Supports M&A activities by contributing to due diligence processes and seamless integration of newly acquired services and technologies.
**About Walgreens**
Founded in 1901, Walgreens ( has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
**Job ID:** BR
**Title:** Senior Director, Healthcare Service Portfolio Planning & Pricing
**Company Indicator:** Walgreens
**Employment Type:**
**Job Function:** Business Development/Planning
**Full Store Address:** 108 WILMOT ROAD,DEERFIELD,IL 60015
**Full District Office Address:** 108 WILMOT ROAD,DEERFIELD,IL, -Y
**External Basic Qualifications:**
+ Bachelor's degree and at least 8 years of experience in healthcare service strategy, product management, or pricing leadership or High/School/GED and at least 11years of experience in healthcare service strategy, product management, or pricing leadership
+ Bachelor's degree in business, Healthcare Administration, or related field.
+ Proven success leading cross-functional initiatives within a matrixed organization.
+ Deep understanding of healthcare industry segments (payer, provider, pharma).
+ Exceptional strategic thinking, analytical, and financial acumen.
+ Strong leadership, communication, and stakeholder engagement skills.
+ At least 5 years of experience contributing to financial decisions in the workplace.
+ At least 5 years of direct leadership, indirect leadership and/or cross- functional team leadership
+ Willing to travel up to 30% of the time for business purposes (within state and out of state)
**Preferred Qualifications:**
+ MBA or advanced degree strongly preferred
+ Experience with enterprise-level innovation frameworks
+ Background in managing service portfolio transformation
+ Proficiency in financial modeling, pricing analytics, and market assessment tools
+ M&A integration experience is a strong plus
We will consider employment of qualified applicants with arrest and conviction records.
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Healthcare Customer Service
Posted 1 day ago
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Randstad - (Customer Service Representative) As a Customer Service Agent at Randstad, you'll: Treat each customer with individual attention; Strive to consistently improve the overall customer experience and service satisfaction; Process all customer inquiries; Build and maintain rapport with customers; Identify customer product and/or service needs.Hiring Immediately >>
Healthcare Customer Service Representative
Posted today
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Job Description
The purpose of this role is to meet or exceed the patient's expectations by assessing our patient's needs, assigning priorities, and triaging the information to the appropriate resources.
A Day in the Life as a Customer Service Representative:
This role works directly with patients, assessing our patient needs, assigning priorities, and triaging the information to the appropriate resources. The Customer Service Representative will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services.
- Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate.
- Enroll new customers to Patient Services.
- Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities to ensure patient's needs are being met.
- Complete various special projects as required.
Healthcare Customer Service Representative
Posted today
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Job Description
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based in the state of Tennessee. Hires must reside within the state of Tennessee.
ResponsibilitiesYour responsibilities as a Healthcare Customer Service Representative will include:
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
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