8,510 Help Desk Administrator jobs in the United States
HELP DESK ADMINISTRATOR
Posted 26 days ago
Job Viewed
Job Description
We are looking for a proactive and customer-focused Help Desk Administrator to manage and resolve technical support issues for our end users. The ideal candidate will serve as the first point of contact for IT-related concerns, ensuring timely and effective resolution of hardware, software, and network issues.
Key Responsibilities:- Provide first-level technical support via phone, email, ticketing system, or in person.
- Troubleshoot and resolve issues related to desktops, laptops, printers, operating systems, software, and networking.
- Monitor and manage help desk ticket queues, ensuring timely follow-ups and documentation.
- Configure, install, and maintain hardware and software for new and existing users.
- Manage user accounts, permissions, and access in Active Directory and related systems.
- Escalate complex technical issues to appropriate IT staff or vendors as needed.
- Maintain IT documentation, knowledge bases, and support guides.
- Assist with onboarding and offboarding of employees from a technical standpoint.
- Ensure compliance with IT policies and security protocols.
- Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1–3 years of experience in IT support, help desk, or technical administration roles.
- Familiarity with Windows and Mac operating systems, Microsoft 365, Active Directory, and basic networking.
- Strong problem-solving and communication skills.
- Ability to work independently and manage multiple tasks under pressure.
- Certifications such as CompTIA A+ , Network+ , ITIL , or Microsoft Certified: Modern Desktop Administrator Associate .
- Experience with IT ticketing systems (e.g., Zendesk, ServiceNow, Freshservice).
- Familiarity with remote desktop tools and mobile device management (MDM).
- Basic scripting or automation knowledge (PowerShell, Bash) is a plus.
Company Details
Help Desk Administrator
Posted 27 days ago
Job Viewed
Job Description
We are seeking a highly motivated and customer-focused Help Desk Administrator to join our IT support team. The ideal candidate will be responsible for providing first-line technical support, managing help desk tickets, troubleshooting hardware and software issues, and ensuring optimal end-user experience across the organization. This role requires strong communication skills, problem-solving abilities, and a proactive approach to IT service delivery.
Key Responsibilities- Serve as the first point of contact for end users seeking technical assistance via phone, email, or help desk ticketing system.
- Monitor and manage help desk tickets, ensuring timely resolution and documentation.
- Troubleshoot and resolve hardware, software, network, and peripheral issues.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
- Escalate unresolved issues to appropriate internal teams or vendors.
- Create and update technical documentation, user guides, and knowledge base articles.
- Track IT assets and assist with procurement and inventory control.
- Maintain IT security standards and compliance with company policies.
- Provide remote and on-site support as needed.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
- 2+ years of experience in a technical support or help desk environment.
- Proficiency with Windows OS, macOS, Microsoft 365, and basic networking concepts.
- Experience with help desk software (e.g., ServiceNow, Zendesk, Jira Service Desk).
- Working knowledge of Active Directory, Group Policy, and basic server administration.
- Strong problem-solving skills and ability to work independently or as part of a team.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks effectively.
- CompTIA A+, Network+, or other relevant certifications.
- Experience supporting remote and hybrid teams.
- Familiarity with ITIL framework and ticket lifecycle management.
- Exposure to endpoint management tools (e.g., Intune, SCCM, JAMF).
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- A collaborative and inclusive team environment
Company Details
Help Desk Administrator
Posted today
Job Viewed
Job Description
Job Type
Full-time
Description
The Helpdesk Administrator at Trust Technology Solutions is responsible for proactively assisting with end user issues throughout the enterprise involving Operating Systems, software applications, printers and network devices. This Administrator is scheduled to work first shift.
Specific job duties include the following:
- Proactively respond to Help Desk requests to be resolved in a timely fashion
- Work with technical/development staff and end users to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management
- Monitor the uptime and availability of network services and nodes
- Assist in hardware and software upgrades
- Interface with the users to provide status of events
- Proactive analysis of processes to eliminate potential errors and optimize procedures
- Applies knowledge/skills to a range of activities; handles a variety of tasks at once
Trust Technology Solutions, an affiliate of MTC Holding Corporation, is an IT company with a mission to centralize, standardize, and economize information technology services used by MTC Holding Corporation companies, their affiliates and their clients in pursuit of overall enterprise objectives. Those objectives include the delivery of secure, reliable, scalable, and innovative solutions for our financial services clients. We are not a temporary agency or contract service provider.
Benefits include:
- Medical Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401k Profit Sharing Plan
- Voluntary benefits, including vision, disability, accident and cancer insurance
- Salary commensurate with experience
- Knowledge of Active Directory
- Microsoft Office expertise
- Technical certifications (CompTIA, Microsoft)
- Strong Attention to detail
- Basic network knowledge (TCP/IP, DNS, DHCP)
- Basic understanding of SQL
- Microsoft Windows 10
- PC Hardware troubleshooting
- Familiar with MDT
- Experience in the financial services industry
Trust Technology Solutions is an Equal Opportunity Employer
Lead Help Desk Administrator
Posted today
Job Viewed
Job Description
Job Summary:
Under the direction of the IT Manager, the Help Desk Administrator will be responsible for a Windows domain, multiple networks, multi-location infrastructure management and operations. Duties will also include maintaining servers, workstations, and provide help desk support to end users
Job Duties and Responsibilities:
Set up and maintain basic network operations, including assembly of network hardware and provide assistance to the IT Manager. Set up personal computers and laptops for employees of IES and create new user accounts Provide first and second level telephone support and problem resolution. Install and test necessary software and hardware. Hardware supported will include: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, Cisco and Skype phone systems. Upgrade network hardware and software components as required. Install, upgrade and configure network printing, directory structures, and security rights. Provides users with network, PC and software technical support. Responds to needs and questions of users concerning their access of network resources. Perform network troubleshooting to isolate and diagnose common network problems. Monitor system backups. Ensure company phone system and computers are in working order. Occasional travel to support remote sites as required. Ability to provide support remotely after hours when required. Other responsibilities as assigned Min USD $25.00/Hr. Max USD $0.00/Hr.
Qualifications
Physical and Mental Requirements:
Must be self-motivated, professional and positive in approach. Ability to adapt to a changing environment. Must promote the Company culture and mission to all employees, vendors, clients and business partners. Must be able to act as the Company liaison for interface with customer representative(s). Must possess proven problem solving and critical thinking skills Strong written and oral communication, interpersonal and customer service skills Ability to multi-task and be organized Ability to work effectively both independently and on a team Flexible in handling assignments and attention to detail. Ability to lift and move computers, printers and servers. Education, Certification, License, and Skill Requirements: Must possess at least a High School Diploma or GED equivalency (Associate's Degree in IT Field preferred) Technical certifications: MCP, A+, MOUS, MCDST or CCNA preferred. Must possess a minimum of three (3) years of IT experience in a Windows environment Understanding of networking operating systems, topologies, security, Ethernet, TCP/IP, DHCP, DNS, WINS and remote communications Must have knowledge of Windows servers, network equipment, personal computers, and other IT hardware. Experience with a IT organization with multiple locations Must be proficient with Microsoft Office and Windows 10 Must have worked with O365 in a corporate environment Entry level programming skills (SQL preferred) Must be able to manage multiple tasks/projects simultaneously and work independently Must meet Company minimum driving standards. Minimum Years of Experience 6+ License Required No Minimum Education High School Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2023 fiscal year ending September 30, 2023, IES produced over 2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
EEO Statement
PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at ( or any IES office to request assistance. IES Participates in E-Verify E-Verify Information English/Spanish Right to Work English Spanish
Help Desk / Systems Administrator
Posted today
Job Viewed
Job Description
Location: Onsite/Hybrid, Pittsburgh PA
Job Type: Full Time
Work Authorization: US Citizen / Green Card
The A.C. Coy Company has an immediate need for a Help Desk Systems Administrator. Ideal candidates must have at least 3-5 years in help desk and server administration experience.
ResponsibilitiesResponsibilities
- Provide technical support for desktop/laptop hardware, applications, phone systems, Microsoft 365, SharePoint, printers, and custom applications
- Diagnose and resolve complex technical issues, develop solutions to recurring technical problems
- Install, configure, and maintain operating systems, applications, and system updates
- Perform routine maintenance to ensure optimal performance of equipment
- Provide remote support and troubleshooting for users working from home
- Assist with employee onboarding and offboarding
- Monitor, troubleshoot, and optimize VMware/Hyper-V infrastructure
- Manage server and network related issues providing level 1 troubleshooting support
- Maintain the security of a network by managing, configuring, and monitoring Palo Alto Network Firewalls
- Assist in any computer repair/PCBuilds, and maintenance
Experience
- 3-5 Years of general networking experience
- Strong experience providing technical support for Microsoft 365 applications
- Experience troubleshooting and providing technical support for Laptop/Desktop hardware, phone systems, and printers
- Knowledge of Firewall and VMWare Administration- Palo Alto, Hyper-V- a Plus
- Strong experience in Domain Name Systems (DNS), and Domain Administration
- Experience managing, configuring, and maintaining VPNs - Global Protect a plus
- Knowledge of security system platforms- Genetec a plus
- Experience using FTP management systems such as CrushFTP- a plus
- Employee onboarding and offboarding experience- preferred
- Strong experience in IP Phone System support, installation, and maintenance
- Experience in PC Builds/Computer repair/maintenance
- Experience using Veeam or any related system backup software preferred
Help Desk Systems Administrator
Posted 9 days ago
Job Viewed
Job Description
JST is currently seeking a Help Desk Systems Administrator to support our team within a government environment. The Help Desk Systems Admin provides essential IT support within the government environment, focusing on the deployment and management of AFNET accounts, hardware, and software. This position is responsible for helping with the deployment of user accounts, configuring, and maintaining hardware, and software applications. The Help Desk Admin will have technical skills, a strong willingness to learn, and the ability to follow established procedures while providing excellent customer service. Daily duties include taking phone calls and responding to tickets or email assistance requests.
This is a full-time on-site position in Dayton, OH. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.
Help Desk Systems Administrator Responsibilities
- Manage and prioritize an online Help Desk support system to record, log, and answer support requests.
- Assist in the creation, configuration, and management of Air Force Network (AFNET) user accounts.
- Ensure proper setup and provisioning of user accounts, including email and network access.
- Follow security protocols and procedures to maintain the integrity and security of user accounts.
- Deploy, configure, image, and update IT hardware, including desktops, laptops, printers, mobile devices, and peripherals.
- Install and set up hardware and software for new users, ensuring all equipment is functional and meets user requirements.
- Maintain an inventory of IT hardware, software, tracking deployments, returns, and maintenance activities.
- Troubleshoot and resolve hardware issues, escalating complex problems to higher-level support as needed.
- Install, configure, and update software applications on user devices.
- Ensure all software deployments comply with licensing agreements and DoD regulations.
- Assist in managing software/hardware inventory and tracking usage to ensure compliance.
- Provide first-level technical support to end-users, addressing issues related to hardware, software, and network connectivity.
- Respond to help desk tickets, emails, and phone calls, ensuring timely resolution of issues.
- Document support activities and solutions in the help desk ticketing system.
- Perform routine system maintenance tasks, including software updates, patches, and backups.
- Monitor system performance and report any issues to senior administrators.
- Assist in maintaining user accounts, permissions, and access controls in accordance with DoD policies.
- Provide basic training and support to end-users on the use of IT equipment and software.
- Create and update user guides, FAQs, and other support documentation.
- Ensure all IT activities comply with DoD regulations, standards, and security protocols.
- Assist in implementing security measures to protect sensitive information and systems.
- Report any security incidents or breaches to the appropriate authorities.
- Must be able to lift 50 lbs.
- Must be available to travel up to 4 times a year.
- Bachelor's Degree: relevant experience considered.
- Relevant IT certifications such as CompTIA Security+, Network+, A+, or equivalent.
- 4+ years' experience working in a DoD or government IT environment.
- Understanding of DoD security policies and procedures.
- 4+ years' experience or equivalent in systems administration.
- Knowledge of operating systems (Windows, Linux) and standard office software (Microsoft Office Suite).
- Understanding of network fundamentals and basic troubleshooting techniques.
- Familiarity with hardware components and the ability to perform basic hardware maintenance and repairs.
- Strong analytical and troubleshooting abilities to diagnose and resolve technical issues.
- Ability to follow established procedures and guidelines to ensure consistent and effective support.
- Excellent verbal and written communication skills to interact effectively with users and team members.
- Ability to explain technical concepts to non-technical users in a clear and concise manner.
- Must have a willingness to learn and adapt to innovative technologies.
- Certification in ITIL or other service management frameworks is a plus.
- Experience as an Equipment Custodian is a plus.
- SharePoint Administration is a plus.
- Smartsheet, Salesforce, Google Workspace, ServiceNow, PowerBI experience is a plus.
- PowerShell, SQL, or other coding languages is a plus.
- MUST be able to pass a US Government Security Clearance
- MUST have an active secret clearance or be able to obtain one
About Joint Strategic Technologies (JST)
No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from the military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take action, thus improving overall organizational growth and employee development.
Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.
JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.
Help Desk Systems Administrator
Posted 9 days ago
Job Viewed
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
The Help DeskSystems Administrator ?is expected tobe able to:
-
Uses automated information systems to analyze routine situations.
-
Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
-
Resolvesproblems orcontactsmore senior technicalsupportas necessary.
-
Supports users by fulfilling individual requests for information and/or training in theutilizationof the various databases available.
-
Conducts technical research forsourceof informationrequiredin support ofrequestfor information related to ongoing programs and proposal efforts.
-
Maintains network diagrams and circuit records.
-
Instructs users in the use of PCs and networks.
-
May perform basic PC, PBX, and network software programming.
-
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/oridentifyand correct the core problem.
REQUIRED QUALIFICATIONS
-
ActiveTop SecretClearance with a CI Poly
-
HS, 8-10 years experience; BS, 2-4years experience; MS, 0-2 years experience
Overview
We are seeking aHelp Desk (Sys Admin)to join our Task Order proposal on the Defense Intelligence Agency's Solutions for the Information Technology Enterprise III (SITE III).TheHelp Desk (Sys Admin)provides Tier I and II technical software,hardwareand network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provideexpertiseto solve first and second tier technical support issues for end-users of the organization's products and services.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at .
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
-
Location: Aurora, Colorado
-
Type of environment: Varies
-
Noise level: Low
-
Work schedule:"Normal work hours" constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
-
Amount of Travel: 20%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
-
Citizenship: U.S. Citizenship
-
Clearance requirement:TS/SCI, CI Poly
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
WAGE INFORMATION
Target salary range: $108,000.00-115,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.
Job Locations US-CO-Denver
ID 2025-7562
Category Systems Administrator/Engineer
Type Regular Full-Time
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Help Desk Systems Administrator
Posted 4 days ago
Job Viewed
Job Description
**RESPONSIBILITIES**
The Help DeskSystems Administrator ?is expected tobe able to:
+ Uses automated information systems to analyze routine situations.
+ Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action.
+ Resolvesproblems orcontactsmore senior technicalsupportas necessary.
+ Supports users by fulfilling individual requests for information and/or training in theutilizationof the various databases available.
+ Conducts technical research forsourceof informationrequiredin support ofrequestfor information related to ongoing programs and proposal efforts.
+ Maintains network diagrams and circuit records.
+ Instructs users in the use of PCs and networks.
+ May perform basic PC, PBX, and network software programming.
+ Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/oridentifyand correct the core problem.
**REQUIRED QUALIFICATIONS**
+ ActiveTop SecretClearance with a CI Poly
+ HS, 8-10 years experience; BS, 2-4years experience; MS, 0-2 years experience
**Overview**
We are seeking aHelp Desk (Sys Admin)to join our Task Order proposal on the Defense Intelligence Agency's Solutions for the Information Technology Enterprise III (SITE III).TheHelp Desk (Sys Admin)provides Tier I and II technical software,hardwareand network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provideexpertiseto solve first and second tier technical support issues for end-users of the organization's products and services.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at .
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Aurora, Colorado
+ Type of environment: Varies
+ Noise level: Low
+ Work schedule:"Normal work hours" constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: 20%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
+ Citizenship: U.S. Citizenship
+ Clearance requirement:TS/SCI, CI Poly
**OTHER INFORMATION**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
**WAGE INFORMATION**
Target salary range: $108,000.00-115,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.
**Job Locations** _US-CO-Denver_
**ID** _2025-7562_
**Category** _Systems Administrator/Engineer_
**Type** _Regular Full-Time_
Help Desk/Systems Administrator (Corp194)
Posted 9 days ago
Job Viewed
Job Description
Research Innovations, Inc. (RII) is breaking through the big, slow, status quo with transformative technology that fundamentally changes and improves the world. We develop cutting-edge software for all levels of the government and military. Using agile development practices and user-centered design, we create innovative software solutions for complex real-world problems.
We are looking for a committed Help Desk/Systems Administrator to join our End-User and Infrastructure team. You will solve uniquely challenging problems for our Defense and Homeland Security customers. Help manage large volumes of critical, real-time information about issues from global to local. Get s#it done.
This role requires the ability to get an active US Secret clearance.
WHAT YOU WILL BE DOING
- Providing help desk triage by receiving, prioritizing, and resolving or escalating incoming technical support requests
- System administration and technical support of Apple, Windows and Linux development, test and production systems
- Server builds (physical/virtual) hardware life cycle, system updates, software and security patching
- Supporting and maintaining DHCP, AD, DNS, CA and Print servers
- Supporting IDP applications, Google, O365, Life Cycle Management applications
- Imaging company endpoints
- Maintain accurate asset inventory and assist with hardware lifecycle tracking
- Documenting and/or updating IT and Cyber Security policies and procedures
- Utilizing remote control software, remote desktop protocols, and other remote administration tools
- Supporting an onsite and remote workforce utilizing best practices and effectively collaborating with remote teams
- Working independently on many day-to-day tasks with the support of team members and managing your time effectively to meet deadlines and goals
- 2+ years Windows system administration
- Managed Apple macOS and Windows endpoints in an enterprise setting
- Management of Active Directory Environment (DNS, DHCP, AD, AD REPL, CA)
- Planned and implement technical projects including new server deployments
- Conducted system performance and file integrity monitoring
- Supported user access control or other IAM solutions
- Managed user issue identification, reporting, tracking and feedback functions
- Escalated user issues based on trends or alerts
- Scripting/configuration experience (Puppet, Ansible, Bash, Python, VBS, Powershell)
- SAN Management
- Supporting various Atlassian software suites - JIRA, Confluence, Bitbucket
- Experience with a Windows RMM tool
- Managed Linux (RHEL or Ubuntu) Servers/Desktops in an enterprise setting
- Enterprise cloud app support like Azure, AWS, GSuite, Office, etc.
- Managed Apple Endpoints using an enterprise MDM
- Supported data loss mitigation and incident response
- Exposure to VMware vSphere or other virtualization technologies
- Implementing and utilizing our monitoring, alerting, and response system capabilities while keeping current with industry and new solutions that may integrate with program systems
- Obtained industry recognized professional certifications such as CompTIA Security+ CE.
#LI-TC1
At RII, we believe that diversity in our workforce is critical to our success. We strive to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes us stronger. We work to help your intellectual passions and creativity thrive. It's one of our core values: Let your geek flag fly.
We also offer all employees comprehensive benefits including: flexible work schedules, health insurance coverage, paid time off, 401k with a company match, paid parental leave, access to wellness programs and much more. You get this all from day one, and all paid for by RII.
It's all part of another of our core values: Stay human. It's why our comfortable and colorful offices such as our headquarters, include a community game room, pantry, massage chair, and an escape room, among other amenities. It's why we have community ambassadors and regular community events.
Research Innovations, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, genetics, disability status, protected veteran status, age, or any other characteristic protected by state, federal or local law.
Help Desk/Systems Administrator (Corp194)
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Job Description
Join to apply for the Help Desk/Systems Administrator (Corp194) role at Research Innovations Incorporated
Help Desk/Systems Administrator (Corp194)Join to apply for the Help Desk/Systems Administrator (Corp194) role at Research Innovations Incorporated
Research Innovations, Inc. (RII) is breaking through the big, slow, status quo with transformative technology that fundamentally changes and improves the world. We develop cutting-edge software for all levels of the government and military. Using agile development practices and user-centered design, we create innovative software solutions for complex real-world problems.
We are looking for a committed Help Desk/Systems Administrator to join our End-User and Infrastructure team. You will solve uniquely challenging problems for our Defense and Homeland Security customers. Help manage large volumes of critical, real-time information about issues from global to local. Get s#it done.
This role requires the ability to get an active US Secret clearance.
What You Will Be Doing
- Providing help desk triage by receiving, prioritizing, and resolving or escalating incoming technical support requests
- System administration and technical support of Apple, Windows and Linux development, test and production systems
- Server builds (physical/virtual) hardware life cycle, system updates, software and security patching
- Supporting and maintaining DHCP, AD, DNS, CA and Print servers
- Supporting IDP applications, Google, O365, Life Cycle Management applications
- Imaging company endpoints
- Maintain accurate asset inventory and assist with hardware lifecycle tracking
- Documenting and/or updating IT and Cyber Security policies and procedures
- Utilizing remote control software, remote desktop protocols, and other remote administration tools
- Supporting an onsite and remote workforce utilizing best practices and effectively collaborating with remote teams
- Working independently on many day-to-day tasks with the support of team members and managing your time effectively to meet deadlines and goals
- 2+ years Windows system administration
- Managed Apple macOS and Windows endpoints in an enterprise setting
- Management of Active Directory Environment (DNS, DHCP, AD, AD REPL, CA)
- Planned and implement technical projects including new server deployments
- Conducted system performance and file integrity monitoring
- Supported user access control or other IAM solutions
- Managed user issue identification, reporting, tracking and feedback functions
- Escalated user issues based on trends or alerts
- Scripting/configuration experience (Puppet, Ansible, Bash, Python, VBS, Powershell)
- SAN Management
- Supporting various Atlassian software suites - JIRA, Confluence, Bitbucket
- Experience with a Windows RMM tool
- Managed Linux (RHEL or Ubuntu) Servers/Desktops in an enterprise setting
- Enterprise cloud app support like Azure, AWS, GSuite, Office, etc.
- Managed Apple Endpoints using an enterprise MDM
- Supported data loss mitigation and incident response
- Exposure to VMware vSphere or other virtualization technologies
- Implementing and utilizing our monitoring, alerting, and response system capabilities while keeping current with industry and new solutions that may integrate with program systems
- Obtained industry recognized professional certifications such as CompTIA Security+ CE.
We also offer all employees comprehensive benefits including: flexible work schedules, health insurance coverage, paid time off, 401k with a company match, paid parental leave, access to wellness programs and much more. You get this all from day one, and all paid for by RII.
Its all part of another of our core values: Stay human. Its why our comfortable and colorful offices such as our headquarters, include a community game room, pantry, massage chair, and an escape room, among other amenities. Its why we have community ambassadors and regular community events.
Research Innovations, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, genetics, disability status, protected veteran status, age, or any other characteristic protected by state, federal or local law.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
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