90 Help Desk jobs in Canton

2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. CGS Federal (Contact Government Services) provided pay range This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $108,000.00/yr - $56,000.00/yr Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: Backup/Restoration admin/support File Server support User Account/Mailbox administration Software/Hardware installation Handheld device installation/troubleshooting/support Remote User setup/support/troubleshooting End-user training Creation of procedural documentation Creation of spreadsheets/databases for tracking purposes Record and update required information for all IT-related tickets utilizing ITIL Creation of Incident work-log entries Accurately answer user support questions of software and hardware in the EOUSA office environment Maintain Account Management forms for new and departed users per Government policy and procedures Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs' accessories, IT supplies, etc. using spreadsheets Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications Submit weekly status reports and monthly surveys Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications: One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: ITIL Foundations certification Change Management experience Active DOD clearance of Level 6 Public Trust or above Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package: Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact: Email: info@ #CJ Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Hospitality, Food and Beverage Services, and Retail Referrals increase your chances of interviewing at CGS Federal (Contact Government Services) by 2x Get notified about new Senior Help Desk Technician jobs in Detroit, MI . Farmington Hills, MI 60,000.00- 70,000.00 1 week ago Detroit, MI 69,888.00- 100,949.33 2 weeks ago Sr. Epic Administration | Full Time | Remote Belleville, MI 85,000.00- 120,000.00 5 days ago IT Product (Maximo) Specialist - Detroit, MI We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

• Help Desk Support
• Add/Manage/Remove User accesses including Active Directory, Email, etc
• Workstation Setups
• Repair or replace damaged hardware
• Install and upgrade software and Hardware
• Willing to travel to other office/sites a must
• Perform tests on new hardware and software
• Troubleshoot and repair hardware and software issues and outages
• Ensure security through access controls
• Additional responsibilities as assigned

• Proficient with following: Windows OS, MAC OS, Mobile OS's, Basic networking, Printers, Active Directory etc.
• Experience troubleshooting systems
• Familiar with a range of software and hardware
• Minimum 2 years' experience
• Manages time and priorities effectively
• Problem solver and strong attention to detail
• Works collaboratively with managers and colleagues
• Solves problems effectively and independently, where appropriate
• Communicates and reports to necessary persons in a timely manner
• Willing to travel to other office/sites a must

Facilitates registration-related support to internal Michigan Medicine customers from a variety of operational units. Provides at-the-elbow education, coaching, training, and ongoing support and feedback to staff who perform revenue cycle functions in standard business processes including registration, insurance eligibility and benefit verification, and front-end billing procedures. Assists with planning and implementation of new and enhanced technologies and business processes. Performs registration functions that include obtaining/verifying correct mailing address, phone numbers, other demographic and personal information, emergency contacts, primary-care physician, the person who is financially responsible for their outstanding balances (guarantor), and insurance information. Enters all information into MiChart. Contacts insurance companies via online resources or by phone to ensure health insurance coverage is active, and that our information is correct. Works collaboratively to resolve registration and billing issues. Follows-up with external agencies to ensure registration and billing information is accurate prior to claims being released.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

• Represents Michigan Medicine positively. Demonstrates professionalism, respect, and courtesy in all interactions.
• Provides support and education to internal customers from areas such as Revenue Cycle Pre-Service, Mid-Service, and Post-Service; outpatient clinics; MLabs; Joint Ventures; Regional Alliance for Healthy Schools; and others who perform revenue cycle operations and standard business processes.
• Responds to inquiries received via phone, email, patient portal, and fax accurately, timely, with compassion, sincerity, warmth, caring, and professional language.
• Builds rapport and works collaboratively with customers. Demonstrates active listening, checks for understanding, and asks clarifying questions when needed.
• Handles difficult conversations, both verbally and written, with empathy, concern, and reassurance.
• Assists in the development and maintenance of procedural documentation for Registration and the community of MiChart Prelude users.
• Performs special handling procedures that fall outside normal business operations. Assists with documenting and maintaining special handling unit materials.
• Assists in the development, testing, and documentation of new and existing technologies.
• Completes MiChart work queues that identify user, process, and system errors. When applicable, provides feedback to end users, Pre-Service management, Business Analysts and HITS. Coordinates efforts with billing departments to resolve work queue items that have both a registration and billing component.
• Obtains discharge dates from Skilled Nursing Facilities to ensure proper billing as outlined by CMS.
• Recognizes process and systems problems and takes the appropriate steps to investigate and resolve them.
• Utilizes Lean principles to add value to processes and reduce waste. Escalates issues to the appropriate person when necessary. Represents Registration department with other Revenue Cycle departments, clinic partners, and insurance companies on an 'as needed' basis.
• Participates in project and committee work under minimal supervision.
• Represents PBS Help Desk at meetings, shares information learned at meetings with team members and management, and completes any tasks that are assigned during the meetings timely.
• Takes the appropriate steps to investigate, report and resolve process gaps, IT issues, and user errors. Recommends continuing education, process improvements, and IT enhancements.
• Reports PBS Help Desk usage trends to Registration management.
• Receives and investigates end-user reports of systems and process issues. Submits service tickets to HITS and informs business owners as appropriate.
• Reviews, investigates, and resolves HITS service tickets involving registration-related operations and technology in a timely manner. Takes ownership of issues until resolution is reached or appropriate escalation has occurred.
• Works closely with Health Information Management and other business units to correct and maintain accuracy of patient identity in MiChart.
• Interviews patients, parents, and guardians over the phone via incoming and outgoing phone calls to collect and verify demographic, physician, guarantor, and insurance information. Adheres to patient interview script to ensure the collection of registration data elements.
• Identifies and resolves patient insurance issues that could result in claim rejections or over-payments. Verifies insurance eligibility using on-line systems and manual processes to ensure coverage is in effect and patient is listed on the policy. Communicates with insurance companies and other Michigan Medicine departments on behalf of the patient in an effort to resolve issues. When necessary, involves and guides patients through the steps needed to achieve successful issue resolution.
• Meets all Michigan Medicine annual competencies and maintains the highest level of customer service, confidentiality, data integrity, and compliance.

High school diploma or G.E.D; minimum of two (2) years' experience with patient registration in a health care setting with an outstanding record of attendance and punctuality; knowledge of group health plans, government health plans, automobile and workers' compensation plans; demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization's expectations for exemplary customer service; strong communication and interpersonal skills; computer literacy; ability to enter a substantial amount of data while maintaining a high level of accuracy; technology skills mentioned above as remote job requirements.

Excellent organizational, analytical, and independent problem-solving skills; ability to resolve issues while maintaining flexibility; billing experience in a health care setting; ability to work collaboratively in a team-focused environment; knowledge of Michigan Medicine policies, procedures, regulatory requirements and information systems; Associate's or Bachelor's degree or equivalent experience and education.

Hours: Monday - Friday 8:00 am - 4:30 pm

This is a remote position where the staff member will work from home. In-home high speed internet is a requirement for this position and its cost is the responsibility of the staff member. Your internet plan should run at 15 mbps download and 5 mbps upload to prevent common connectivity-related issues. There may be occasions where the staff member may need to report to the business office location, KMS Building in Ann Arbor, including meetings, training, computer or technology requirements, or to complete work that is not possible to handle remotely. The business location will have space available to reserve onsite work when required or necessary. Computing resources including required software applications, VPN, desktop computer, monitor, keyboard, mouse, and headset will be provided by the employer. Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology. Office equipment such as desk, chair, and printer are not provided for remote work. Basic supplies such as paper and pens, are stocked at the business location and are available to remote staff for pick-up should they choose. Unless otherwise agreed upon in advance with the supervisor/manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee. Technology Skills required include the ability to set-up computer and monitors and connect accessory items such as keyboard, mouse, and headset. Remote computing support is available 24/7 via phone, chat, or ticketing system to all staff members. Staff will be expected to effectively communicate and resolve most computing issues directly with computing support resources and keep their supervisor informed of the progress.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

Job Opening ID 266796 Working Title Customer Help Desk Tech Inter Job Title Customer Help Desk Tech Inter Work Location Michigan Medicine - Ann Arbor Ann Arbor, MI Modes of Work Mobile/Remote Full/Part Time Full-Time Regular/Temporary Regular FLSA Status Nonexempt Organizational

Engineering & IT - Technical Help Desk 3 Join to apply for the Engineering & IT - Technical Help Desk 3 role at Jobs via Dice . Job Details Title: Technical Help Desk 3 Location: Southfield, MI (Onsite) Duration: 10 months contract with potential extension Job Description Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue. Oversee and manage computer inventory and supplies. Triage, prioritize, and resolve end-user computer issues. Participate in projects within a results-oriented environment. Open Service Desk tickets and dispatch to appropriate teams when issues cannot be resolved immediately. Create and review process workflow documentation for the company knowledge base. Train and mentor junior team members to foster a collaborative environment. Collaborate with SMEs from other teams and Service Desk across the organization. Qualifications 5+ years of experience in a similar role. Bachelor's degree (BA). Experience supporting both Mac and Windows environments. Mobile support experience. Helpdesk service experience preferred. Skills & Attributes Fast learner and creative thinker. Strong interpersonal skills, including with executives. Organized and dependable with high-quality and timely resolutions. Additional Details Seniority level: Mid-Senior Employment type: Full-time Industry: Software Development Get notified about similar opportunities in Southfield, MI. #J-18808-Ljbffr

Engineering & IT - Technical Help Desk 3 Join to apply for the Engineering & IT - Technical Help Desk 3 role at Jobs via Dice . Job Details Title: Technical Help Desk 3 Location: Southfield, MI (Onsite) Duration: 10 months contract with potential extension Job Description Lead and manage the Service Desk in Michigan, ensuring efficient handling of the Desktop Support services queue. Oversee and manage computer inventory and supplies. Triage, prioritize, and resolve end-user computer issues. Participate in projects within a results-oriented environment. Open Service Desk tickets and dispatch to appropriate teams when issues cannot be resolved immediately. Create and review process workflow documentation for the company knowledge base. Train and mentor junior team members to foster a collaborative environment. Collaborate with SMEs from other teams and Service Desk across the organization. Qualifications 5+ years of experience in a similar role. Bachelor's degree (BA). Experience supporting both Mac and Windows environments. Mobile support experience. Helpdesk service experience preferred. Skills & Attributes Fast learner and creative thinker. Strong interpersonal skills, including with executives. Organized and dependable with high-quality and timely resolutions. Additional Details Seniority level: Mid-Senior Employment type: Full-time Industry: Software Development Get notified about similar opportunities in Southfield, MI. #J-18808-Ljbffr