19 Help Desk jobs in Denison

CUSTOMER SERVICE REPRESENTATIVE

Denison, Texas Family Dollar

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Job Description

Store Family Dollar
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
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Help Desk Analyst

75084 Van Alstyne, Texas Consolidated Electrical Distributors

Posted 8 days ago

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Summary

Job title: Help Desk Analyst

Job ID: 202596390001

Department: Help Desk

Location: TX-Irving

Description

Summary:

This position provides phone support for software and hardware related issues. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual's prime responsibility is to ensure that CED's 500+ Profit Center locations receive a very high level of service in a timely and professional manner.

This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.

Reports to: Manager of IT Service Ctr

Minimum Qualifications:

· Experience supporting end users to set-up, operate and troubleshoot personal computers, printers, and external computer peripherals

· Demonstrable experience learning new software and hardware in an independent manner

· Experience using Microsoft Word, Excel, and Outlook

· High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts

Preferred Qualifications:

· Experience taking calls in a fast paced environment

Working Conditions:

This position operates in a professional office environment and is largely a sedentary role. It requires the ability to sit for extended periods of time.

Supervisory Responsibilities: No

Essential Job Functions:

· Provide phone support for software and hardware related issues while following company process and procedures

· Persuade users to follow company process and procedures and handle potentially inflammatory situations with composure

· Meet or exceed call-answering quantity and quality standards

· Work assigned shifts and meet or exceed attendance standards

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation:

The following additional compensation may be applicable for this position:

  • Profit Sharing

Benefits:

Benefits available for this position are:

  • Insurance - Medical, Dental, Vision Care for full-time positions

  • Disability Insurance

  • Life Insurance

  • 401(k)

  • Paid Sick Leave

  • Paid Holidays

  • Paid Vacation

  • Health Savings Account (HSA) and matching

  • Teledoc

  • Paid Pregnancy & New Parent Leave

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Help Desk Analyst

75084 Van Alstyne, Texas Mitchell Martin

Posted 10 days ago

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Job Description

Title: Help Desk Analyst

Pay Rate: $35.00-$39.00/Hour

Position Type : IT-Contract
Location: Irving, TX,
Onsite Flexibility: Hybrid

JOB SUMMARY:
Our Client is a managed services provider committed to innovative distribution and tailored ATM solutions. We continue to expand and grow our managed services and ATM as a Service offerings which means we need to continue growing our teams that support these innovative capabilities. We are looking for candidates that want to grow with us and contribute to our positive and diverse company culture. Our Managed Services team works with many internal teams and external vendors so a successful candidate will have experience working with multiple stakeholders while growing client confidence and trust.

ESSENTIAL FUNCTIONS:
• Responsible to maintain and foster a positive relationship with customer(s)
• Ability to diagnose hardware and software issues
• Perform and create operational and performance reporting and analysis
• Partner and collaborate with 3rd party service providers and vendors
• Responsible to keep customer advised of any issues affecting the contractual SLAs
• Create and maintain process definition and documentation
• Create and maintain customer support documentation
• Participate in organizational service delivery strategy and definition
• Responsible for training and creating training materials for customers on basic hardware and software functionality
• Other tasks or duties assigned by management

Qualification Meeting Notes:
• Prior ATM or Financial Services experience preferred
• Strong verbal and written communication skills
• An analytical mind and inclination for problem-solving
• Eagerness to learn and grow
• Proficiency with MS Office applications preferred
• Experience with ticketing systems (e.g. Jira etc.)
• Ability to navigate various database applications, SQL experience a significant plus
• Create and maintain a positive working environment and relationship with both internal and external customers

Please email to

#LI-MS2
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Pharmacy Help Desk Call Center Representative

75084 Van Alstyne, Texas PharmPix

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POSITION SUMMARYThe Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.ESSENTIALS ROLES AND RESPONSIBILITIES1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.2. Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.7. Guide pharmacies, providers and beneficiaries regarding the process of claimtransmission, reimbursement and payment.8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.10. Identify system issues and route to the corresponding internal department.11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.12. Support all Quality Management Program initiatives.13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.TRAINING & EDUCATIONPharmacy Technician, Technical or Associate DegreeLICENSURE / CERTIFICATIONPuerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.PROFESSIONAL EXPERIENCE1 - 2-year customer service or call center experience and healthcare environment (Preferable).PROFESSIONAL COMPETENCIESKnowledge:•Fully Bilingual (Spanish / English written and verbal).•PC skills (Microsoft System)/System oriented.Skills:•Strong customer service skills.•Excellent phone, written, active listening and follow-through skills.•Skill in analyzing situations accurately and taking effective action.•Attention to details.•Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.•Ability to work with others to reach a solution.•Be able to toggle between several software programs.•Demonstrated effective organizational skills.Abilities:•Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.•Ability to work with others to reach a solution.•Be able to toggle between several software programs.•Ability to work in a fast-paced environment and multitask.

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Customer Support Specialist

75084 Van Alstyne, Texas FleetPride

Posted 1 day ago

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Job Description

Customer Support Specialist

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

The Customer Support Specialist is responsible for delivering exceptional service to customers through various support channels, including but not limited to email and chat, ensuring a seamless sales experience for heavy duty parts. This role requires a strong customer-focused mindset, problem-solving abilities, and an in-depth knowledge of our product offerings. The specialist will engage with customers, assess their needs, and provide solutions that align with product availability and company profitability goals.

Duties & Responsibilities
  • Provide expert assistance in identifying and sourcing heavy duty parts based on customer requests via support channels.
  • Offer recommendations for complementary products to ensure a comprehensive service experience.
  • Maintain the confidentiality of pricing lists, structures, and other sensitive company information.
  • Respond to customer inquiries regarding products, pricing, availability, and features, while offering alternative solutions when necessary.
  • Share digital resources with customers to enhance their access to product information and self-service tools.
  • Stay up to date with company initiatives and cross-functional projects to provide well-rounded support.
  • Collaborate with internal teams to ensure smooth order fulfillment and resolve any service issues.
  • Demonstrate a strong commitment to customer satisfaction, actively seeking ways to improve the overall support experience.
Education & Training
  • High School Diploma (or GED or High School Equivalence Certificate) Required
  • Additional training or certification in sales or customer service is a plus.
  • Proficiency in Windows-based applications, including Excel, Word, Teams, One Drive, and Outlook.
  • Ability to quickly learn and utilize internal software and customer support systems.
  • Typing proficiency of 30-40 wpm
Knowledge & Experience
  • Minimum of 10 years of experience in sales, preferably in heavy duty parts.
  • Proven track record of providing high-quality customer service and support.
Skills & Abilities
  • Active Listening: Ability to fully engage with customers, understand their needs, and provide appropriate solutions.
  • Effective Communication: Strong verbal and written communication skills to interact with customers and internal teams professionally.
  • Time Management: Ability to prioritize tasks efficiently and manage workload effectively.
  • Persuasion & Sales Acumen: Skilled in recommending and upselling products to enhance customer experience.
  • Service Orientation: A proactive approach to assisting customers and resolving issues promptly.
  • Critical Thinking: Ability to analyze situations, evaluate options, and implement effective solutions.
  • Problem Sensitivity: Recognizing potential issues before they escalate and addressing them proactively.
  • Deductive Reasoning: Applying general knowledge and company guidelines to specific customer situations.
  • Verbal Communication: The ability to clearly articulate ideas, instructions, and information in a way that is easily understood by others.
  • Listening Comprehension: The ability to actively process and interpret spoken information to ensure effective communication.
  • Reading Comprehension: The ability to accurately understand and interpret written information, instructions, and documentation.
  • Written Communication: The ability to convey ideas and information in writing in a clear, concise, and professional manner.

FleetPride is the leader in the industry comprised of retail, service, distribution, and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Customer Support Engineer

75021 Ector, Texas KLA

Posted 23 days ago

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Job Description

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

PRIMARY PURPOSE:
Primarily responsible for service activity on KLA Wafer Sight equipment. Service activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer premises.
• Represent the company to the customer and assume accountability for customer satisfaction with service.

performance
• Assure optimum quality of system equipment
• Coordinate actions with customers to maximize systems production time.

RESPONSIBILITIES:
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems
• Repair and modify equipment at customer facility
• Repair some board level problems using standard procedures, as well as system level failures which can have

multiple causes and no standard procedures exist (i.e., creative troubleshooting)
• Repair of system level problems based on CSE's technical knowledge, education, and training
• Provide guidance and technical assistance to other CSE's, Installation and/or Upgrade Engineer on work at

customer premise on installing/dismantling demonstration machines.
• Up to 20% travel in North America to other customer facilities
• Conduct customer orientation on all aspects of equipment user applications
• Cross train and assist other field service engineers as appropriate
• Prepare/Document reports on support activity to customers
• Provide timely billing invoice to customer for service activity

Minimum Qualifications

Bachelor's Level Degree or work experience of 3 years

Preferred Electrical Engineering or Electro-mechanical degree.

Base Pay Range: $28.23 - $44.81 Per Hour

Primary Location: USA-TX-Denison-KLA

KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
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Customer Support Engineer

75021 Ector, Texas KLA

Posted today

Job Viewed

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Job Description

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications PRIMARY PURPOSE: Primarily responsible for service activity on KLA Bright Field, Laser Scan/Puma, CIRCL 893x, Films/SS9K, RS200, Archer200/300 and SurfScan SP2 equipment. Service activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer premises. • Represent the company to the customer and assume accountability for customer satisfaction with service. • Assure optimum quality of system equipment. • Coordinate actions with customers to maximize systems production time. RESPONSIBILITIES: • Evaluate, analyze, diagnose, and troubleshoot technical equipment problems. • Repair and modify equipment at customer facility. • Repair some board level problems using standard procedures, as well as system level failures which can have multiple causes and no standard procedures exist (i.e., creative troubleshooting). • Repair of system level problems based on CSE's technical knowledge, education, and training. • Provide guidance and technical assistance to other CSE's, Installation and/or Upgrade Engineer on work at customer premise on installing/dismantling demonstration machines. • Up to 20% travel in North America to other customer facilities. • Conduct customer orientation on all aspects of equipment user applications. • Cross train and assist other field service engineers as appropriate. • Prepare/Document reports on support activity to customers. • Provide timely billing invoice to customer for service activity. Minimum Qualifications Bachelor's Level Degree or work experience of 3 years. Preferred Electrical Engineering or Electro-mechanical degree. Prefer previous experience with KLA equipment but not required. Base Pay Range: $28.23 - $44.81 Per Hour. Primary Location: USA-TX-Denison-KLA. KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. #J-18808-Ljbffr

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Customer Support Specialist - Bilingual

75084 Van Alstyne, Texas Uline

Posted today

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Job Description

Bilingual Customer Support Specialist

Pay from $25 to $29 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Customer Service is the heartbeat of Uline! As a Bilingual Customer Support Specialist, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Better together! This position is on-site, and we are looking for people who share our passion.

Hours:  Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Position Responsibilities

  • Process customer orders and inquiries in a collaborative call center using world-class technology.

  • Communicate with customers over phone, email and chat.

  • Help customers navigate Uline's website and online ordering.

  • Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • Prior customer service experience is a plus , but we’ll train you to provide legendary service for our customers!

  • Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore

Uline.jobs to learn more!
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Front Desk Supervisor/Customer Service - Hilton

Sherman, Texas Hilton

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Job Description

Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What will I be doing? Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans
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