16 Help Desk jobs in Denison

Job Summary

The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and changes.
The IT Specialist also deals directly with vendors on hardware warranty/repair and telecom issues.

Essential Duties/Responsibilities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Communicate with different departments and liaise between end user and IT colleagues.
• Register and process the tickets within the Darling Ingredients IT Service Management Tool (ITSM) following agreed (ITIL) processes and standard procedures.
• Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services.
• Create and update work instructions, processes, guidelines & knowledge base articles.
• Support, coach and train end users as well as IT colleagues.
• Install and deliver IT hardware, repair equipment and maintain inventory of spares.
• Linking pin to specialists at 2nd level support.
• All other duties as assigned by management.
• 2+ years' experience supporting IT users, including desktop and laptop systems (Windows 11,Office 365, network setup of workstations), software applications and other network related service

Minimum Qualifications

• High school diploma or equivalent required.
• Two-year degree in Computer Science OR equivalent work experience required.
• 3+ years' experience administering various IT systems, including desktop and laptop systems (Windows 7; Windows XP, Microsoft Office, anti-virus, network setup of workstations), software applications and other network related service
• Two-year Service Desk experience

Preferred Qualifications

• Bachelor's Degree in related field preferred.
• CompuTIA A+ certification.
• Work well with others in a virtual team environment.
• Highly organized; superior time management skills.
• Exceptional communication skills both written and oral; good customer service skills.
• Self-motivated; self-starter.
• Able to think within well-defined somewhat diversified procedures with many precedents covering most situations and/or readily available assistance. Situations require solution by the discriminating choice between known alternative or require the identification of issues, the application of judgement and the selections of solutions within the area of expertise and acquired knowledge.
• Experienced working with standardized practices and procedures, general work instructions and supervision of progress and results

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser:

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications PRIMARY PURPOSE: Primarily responsible for service activity on KLA Bright Field, Laser Scan/Puma, CIRCL 893x, Films/SS9K, RS200, Archer200/300 and SurfScan SP2 equipment. Service activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer premises. • Represent the company to the customer and assume accountability for customer satisfaction with service. • Assure optimum quality of system equipment. • Coordinate actions with customers to maximize systems production time. RESPONSIBILITIES: • Evaluate, analyze, diagnose, and troubleshoot technical equipment problems. • Repair and modify equipment at customer facility. • Repair some board level problems using standard procedures, as well as system level failures which can have multiple causes and no standard procedures exist (i.e., creative troubleshooting). • Repair of system level problems based on CSE's technical knowledge, education, and training. • Provide guidance and technical assistance to other CSE's, Installation and/or Upgrade Engineer on work at customer premise on installing/dismantling demonstration machines. • Up to 20% travel in North America to other customer facilities. • Conduct customer orientation on all aspects of equipment user applications. • Cross train and assist other field service engineers as appropriate. • Prepare/Document reports on support activity to customers. • Provide timely billing invoice to customer for service activity. Minimum Qualifications Bachelor's Level Degree or work experience of 3 years. Preferred Electrical Engineering or Electro-mechanical degree. Prefer previous experience with KLA equipment but not required. Base Pay Range: $28.23 - $44.81 Per Hour. Primary Location: USA-TX-Denison-KLA. KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. #J-18808-Ljbffr

Bilingual Customer Support Specialist

Pay from $25 to $29 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Customer Service is the heartbeat of Uline! As a Bilingual Customer Support Specialist, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Better together! This position is on-site, and we are looking for people who share our passion.

Hours:  Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.

• Communicate with customers over phone, email and chat.

• Help customers navigate Uline's website and online ordering.

• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Prior customer service experience is a plus , but we’ll train you to provide legendary service for our customers!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore

OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. The Technical Support Engineer is a technical leader who will have the opportunity to solve technically complex problems for some of the world's largest companies, as well as smaller companies on the leading edge of their industry. As a trusted advisor to IT Professionals and Developers, you will have influence over a broad range of solutions that create business value for our customers. Your technical and relationship skills are critical to the success of the customer's perception of value to the Microsoft solution. As a Support Escalation Engineer, you will use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex escalated problems require broad, in-depth product knowledge and may include support of additional product lines. You can also assist in the growth of other Engineers through mentoring, training scenarios and collaboration during problem solving. This will allow the freedom to broadly enable customer self-help by creating leveraged resources, automated self-help solutions, and sharing your expertise. We will provide you with abundant resources, including a rich content library, advanced diagnostic tools, and access to other Microsoft experts.Key Responsibilities: As a Technical Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with those customers.It's your chance to: * Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.* Exhibit leadership through personal responsibility, accountability and teamwork.* Act as a technical focal point in cooperative relationships with other companies.* Manage crisis situations that may involve technically challenging issues and diverse audiences.* Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.* Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code. * Maintain strong working knowledge of released products.* Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Business Division Specific:As a Technical Support Engineer for Office, you will have opportunities to work directly with the product team and a broad range of customer contacts from the customer''s Help Desk to their CTO, as well as to work alongside some of the world''s best troubleshooters in Microsoft technologies.The technologies which Office utilizes and integrates with are constantly changing and becoming more complex. In order to meet these changes, our engineers will need to learn the technical stack of technologies and be adept at creative troubleshooting and problem solving. This role is full of opportunities for the right candidate to globally share back their passion for knowledge through coaching, mentoring, developing content (KB articles, white papers, training curriculum), and facilitating training to escalation peers and frontline engineers.Additionally, you will have the opportunity to collaboratively work with the front-line Support Engineers to provide technical reviews and action plans for, or take ownership of, cases working their way through the escalation channel.Success in this role requires a commitment to teamwork, collaboration, and demonstrated leadership skills. US Citizenship is required to support restricted accounts. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesResponse and Resolution:Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level.Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues. Readiness:Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics. Product/Process Improvement:Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.Translates feedback and creates processes and workflows for case resolution. Business Integration:Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy. Other: Embody our culture and values