19 Help Desk jobs in Denison

POSITION SUMMARYThe Pharmacy Help Desk Call Center Representative reports to the Pharmacy Help Desk Call Center Supervisor and is responsible to provide a customer service by telephone of incoming and outbound calls to providers, beneficiaries and pharmacies.ESSENTIALS ROLES AND RESPONSIBILITIES1. Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information in accordance with PharmPix Pharmacy Help Desk Call Center performance metrics.2. Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely matter and in accordance with PharmPix call center performance metrics.3. Answer incoming calls and perform outbound calls according to HIPAA and Pharmacy Laws Standards.4. Identify pharmacies, providers and beneficiaries needs, clarify information, research every issue and providing solutions.5. Document all inquiries in the Customer Service Management Applications such as, Service Desk, OneArk and email.6. Route the case to the corresponding internal department or the appropriate Health Insurance Carrier.7. Guide pharmacies, providers and beneficiaries regarding the process of claimtransmission, reimbursement and payment.8. Constantly monitors the BACMAN Alert Application to ensure proper management of rejections at point of sale.9. Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by business.10. Identify system issues and route to the corresponding internal department.11. Make outbound calls to pharmacies, providers and beneficiaries if necessary.12. Support all Quality Management Program initiatives.13. Perform Special projects and/or other duties assigned by the Operations Manager and or Pharmacy Help Desk Call Center Supervisor.TRAINING & EDUCATIONPharmacy Technician, Technical or Associate DegreeLICENSURE / CERTIFICATIONPuerto Rico Board of Pharmacy Technician Registry Certificate (CPhT), or prospect.PROFESSIONAL EXPERIENCE1 - 2-year customer service or call center experience and healthcare environment (Preferable).PROFESSIONAL COMPETENCIESKnowledge:•Fully Bilingual (Spanish / English written and verbal).•PC skills (Microsoft System)/System oriented.Skills:•Strong customer service skills.•Excellent phone, written, active listening and follow-through skills.•Skill in analyzing situations accurately and taking effective action.•Attention to details.•Time Management Skills: Establishing priorities and accomplishing tasks in a timely manner.•Ability to work with others to reach a solution.•Be able to toggle between several software programs.•Demonstrated effective organizational skills.Abilities:•Able to effectively interact with internal departments, PharmPix clients, members and other healthcare professionals.•Ability to work with others to reach a solution.•Be able to toggle between several software programs.•Ability to work in a fast-paced environment and multitask.

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

The Customer Support Specialist is responsible for delivering exceptional service to customers through various support channels, including but not limited to email and chat, ensuring a seamless sales experience for heavy duty parts. This role requires a strong customer-focused mindset, problem-solving abilities, and an in-depth knowledge of our product offerings. The specialist will engage with customers, assess their needs, and provide solutions that align with product availability and company profitability goals.

• Provide expert assistance in identifying and sourcing heavy duty parts based on customer requests via support channels.
• Offer recommendations for complementary products to ensure a comprehensive service experience.
• Maintain the confidentiality of pricing lists, structures, and other sensitive company information.
• Respond to customer inquiries regarding products, pricing, availability, and features, while offering alternative solutions when necessary.
• Share digital resources with customers to enhance their access to product information and self-service tools.
• Stay up to date with company initiatives and cross-functional projects to provide well-rounded support.
• Collaborate with internal teams to ensure smooth order fulfillment and resolve any service issues.
• Demonstrate a strong commitment to customer satisfaction, actively seeking ways to improve the overall support experience.

• High School Diploma (or GED or High School Equivalence Certificate) Required
• Additional training or certification in sales or customer service is a plus.
• Proficiency in Windows-based applications, including Excel, Word, Teams, One Drive, and Outlook.
• Ability to quickly learn and utilize internal software and customer support systems.
• Typing proficiency of 30-40 wpm

• Minimum of 10 years of experience in sales, preferably in heavy duty parts.
• Proven track record of providing high-quality customer service and support.

• Active Listening: Ability to fully engage with customers, understand their needs, and provide appropriate solutions.
• Effective Communication: Strong verbal and written communication skills to interact with customers and internal teams professionally.
• Time Management: Ability to prioritize tasks efficiently and manage workload effectively.
• Persuasion & Sales Acumen: Skilled in recommending and upselling products to enhance customer experience.
• Service Orientation: A proactive approach to assisting customers and resolving issues promptly.
• Critical Thinking: Ability to analyze situations, evaluate options, and implement effective solutions.
• Problem Sensitivity: Recognizing potential issues before they escalate and addressing them proactively.
• Deductive Reasoning: Applying general knowledge and company guidelines to specific customer situations.
• Verbal Communication: The ability to clearly articulate ideas, instructions, and information in a way that is easily understood by others.
• Listening Comprehension: The ability to actively process and interpret spoken information to ensure effective communication.
• Reading Comprehension: The ability to accurately understand and interpret written information, instructions, and documentation.
• Written Communication: The ability to convey ideas and information in writing in a clear, concise, and professional manner.

FleetPride is the leader in the industry comprised of retail, service, distribution, and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications PRIMARY PURPOSE: Primarily responsible for service activity on KLA Bright Field, Laser Scan/Puma, CIRCL 893x, Films/SS9K, RS200, Archer200/300 and SurfScan SP2 equipment. Service activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer premises. • Represent the company to the customer and assume accountability for customer satisfaction with service. • Assure optimum quality of system equipment. • Coordinate actions with customers to maximize systems production time. RESPONSIBILITIES: • Evaluate, analyze, diagnose, and troubleshoot technical equipment problems. • Repair and modify equipment at customer facility. • Repair some board level problems using standard procedures, as well as system level failures which can have multiple causes and no standard procedures exist (i.e., creative troubleshooting). • Repair of system level problems based on CSE's technical knowledge, education, and training. • Provide guidance and technical assistance to other CSE's, Installation and/or Upgrade Engineer on work at customer premise on installing/dismantling demonstration machines. • Up to 20% travel in North America to other customer facilities. • Conduct customer orientation on all aspects of equipment user applications. • Cross train and assist other field service engineers as appropriate. • Prepare/Document reports on support activity to customers. • Provide timely billing invoice to customer for service activity. Minimum Qualifications Bachelor's Level Degree or work experience of 3 years. Preferred Electrical Engineering or Electro-mechanical degree. Prefer previous experience with KLA equipment but not required. Base Pay Range: $28.23 - $44.81 Per Hour. Primary Location: USA-TX-Denison-KLA. KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1- to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. #J-18808-Ljbffr

Bilingual Customer Support Specialist

Pay from $25 to $29 per hour with significant growth and earning potential!

Texas Branch

2600 Rental Car Drive, DFW Airport, TX 75261

Customer Service is the heartbeat of Uline! As a Bilingual Customer Support Specialist, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Better together! This position is on-site, and we are looking for people who share our passion.

Hours:  Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.

• Communicate with customers over phone, email and chat.

• Help customers navigate Uline's website and online ordering.

• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Prior customer service experience is a plus , but we’ll train you to provide legendary service for our customers!

• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.

• First-class fitness center and beautifully maintained walking paths.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-JM3

#LI-TX001

(#IN-TXCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore