106 Help Desk jobs in Flagami

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Supports FIU Students, Faculty, and Staff via Call Center and Walkup support with a variety of types of technologies provided by Division of Information Technology.

• Provides first call resolution/support for user accounts, desktop, laptop, and network connectivity related problems in a call center environment for FIU students, faculty, and staff.
• Assists in researching, analyzing, and diagnosing problems with client systems including windows and Macintosh operating systems, peripheral equipment, and networks.
• Assists in resolving problems using documented processes where available and best practices where not.
• Assists in providing person-to-person technical support as necessary.
• Assists in creation of standard operating documentation as appropriate (e.g., knowledge base, e-mails, process improvements).

Bachelor's degree in related discipline with two (2) years of experience in a related field; OR six (6) years of experience in a related field; OR an equivalent combination of relevant education and/or experience.

• A+ certification, Help Desk Institute (HDI) Support Analyst certification, or other equivalent industry-recognized certification desired.
• Customer service experience.

Staff

Begin time: 8:30 AM

End time: 5:00 PM

Expanded Background Check

• Ability to work flexible hours as needed.
• Rotating Shifts

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications ".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications ".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

• Veterans with a VA service-connected disability
• Spouses of veterans with permanent and total service-connected disability
• Honorably discharged veterans with wartime service.
• Unmarried widow or widower of a veteran who died as a result of a service-connected disability
• A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification.

If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling .
For additional information on Veterans' Preference, visit

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at:

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at or email

• Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
• Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
• Monitors open call issues and escalates to appropriate IT resources
• Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
• Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
• Assigns unresolved calls to appropriate resources
• Provides follow up, communicates resolutions, issues and delays to users in a timely manner
• Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
• Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
• Demonstrates competency in learning about the most common hardware issues
• Applies knowledge received from in-services, classes, seminars, etc
• Provides hardware and software support as needed
• Delivers on commitments to user community within timeframes established by policy and procedure guidelines
• Answers phones in a timely, courteous and professional manner

• 1 year experience as Service Desk Support or troubleshooting PC's preferred
• Associates Degree
• A and/or N or equivalent experience preferred
• Excellent Customer Service and Communication Skills

Help Desk Level I

Summary: Installs, modifies, and makes repairs to desktops, laptops, printers, copiers, scanners, cell phones and desktop software systems, and provides technical assistance and training to system users by performing the following duties.

Essential Duties and Responsibilities

Inspects personal computer equipment and reads order sheets listing user requirements to prepare computers for delivery.

Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

Loads specified software packages such as operating systems, word processing, or spreadsheet programs into the computer.

Observes system functions to verify correct system operation.

Responds to client inquiries concerning systems operation and diagnosis system hardware, software, and operator problems.

Instructs users in use of equipment, software, and manuals.

Recommends or performs remedial actions to correct problems.

Coordinates activities with other IT areas, network services, or other information systems groups.

Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication.

Replaces defective or inadequate software packages.

Refers major hardware problems to service personnel for correction.

Researches and generates Purchase Orders for Technical Purchases of the Organization. Place orders and monitor when they arrive.

Dispatches Phone calls, Logs and creates new requests in the helpdesk system and

assigns tickets to technicians.Escalates requests when needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Minimum Associate degree of arts or science (A. A. / A.S.) from two-year college or university;

or Two plus years related experience and/or training; or equivalent combination of education

and experience.

Certificates and Licenses:

CompTIA A+ and/or equivalent certification is a must.

Spiritual Qualifications

Uncompromised commitment to KJM’s vision, values, core beliefs and statement of faith.

Agree to be an active participant in King Jesus International Ministry.

Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures.

Understand that in this role, they are a critical part of KJM’s mission to bring the supernatural power of God to this generation, and that part of their responsibilities as a church employee includes being considered a spiritual leader in the church.

Equal Employment Opportunity King Jesus Ministry is an equal opportunity employer. Our policy is to treat every employee with dignity and respect. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all personnel without regard to race, color, sex, marital status, age, national origin, veteran status, or disability, except where such characteristics is an appropriate bonafide occupational qualification.

As a Ministry, ERJ takes full advantage of the exemption for Title VII “religious discriminations” afforded religious organizations. In doing so, ERJ reserves all rights allowed by law to base employment action on the grounds of religious beliefs and doctrine.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Capitol Bridge

Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Capitol Bridge invites talented individuals to join us in a Help Desk Operator Intermediate Role to support an important government project. In this role, you will be a key player in providing essential customer support to our organization. As a mid-level team member, you will have the opportunity to develop your skills in troubleshooting issues, assisting users with inquiries, and contributing to the overall efficiency of our help desk operations. This is an ideal position for individuals passionate about customer support, offering growth opportunities within a supportive and collaborative work environment. Join us in making a positive impact by ensuring the smooth functioning of Capitol Bridge's systems. This position is contingent to successful completion of Security and background requirements.

Location : Weston, FL (Remote)

Pay and Benefits:

• Salary: 17.50 p/h
• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave
• Employee Assistance Program
• Paid Training
• Paid Holidays

Job Responsibilities:

• Provide customer support services to the client's registrant community.
• Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue.
• Provide first-tier support to end users for call support and resolve less complex problems immediately.

Qualifications & Experience:

• High School Diploma or High School Equivalency
• Seven (7) years of experience with two (2) years as a customer support services operator/analyst.
• Must be within commuting distance to El Paso, TX or Weston, FL.
• A multilingual speaker is a plus.

Screenings Requested:

You may receive requests for background checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20

• Develops computer systems specifications that address business requirements and fit with company/customer system architecture standards
• Work with team to communicate issues and troubleshoot as needed.
• Resolve issues by utilizing knowledge of software and hardware.
• Work in a cleared and mission-oriented environment.
• Support provided is to keep key IT systems up and running.
• These systems are critical to keeping mission on track. So, it is a very important task and mission!

• Education: Technical Training, Certification(s) Must be IAT level II Compliant and Operating System Computing environment compliant.

• 5+ years of related experience in troubleshooting IT

• Should be capable of resolving IT issues on software and hardware systems.

• Secret Required Skills and Abilities: Ability to think logically and calmly.

• Prefer experience using a trouble ticketing system

• Doral, FL.
• This position is onsite and there is no remote availability

• Candidates must have at least a interim Secret Clearance; Must be able to obtain a TS/SCI

• 401(K) Retirement Saving Plan w/ Employer Match
• Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
• Tuition & Certification Reimbursement
• Paid Time Off - (15 Days; prorated before 1st year)
• Parental Leave
• Paid holidays

• Three (3) years of recent experience in desktop and network support.
• Proficient with computer software and hardware installation, upgrades and repairs
• Proficiency at intermediate level of Microsoft applications (minimum in Microsoft Windows 10)
• Proficient with Office 365
• Proficiency with iOS and Android devices
• Ability to communicate (speak, read and write) effectively in English Advanced level and Spanish at an Intermediate to Advanced level in a business environment
• High School diploma or equivalent
• Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
• Ability to respond to emergency calls 24 x 7
• Ability to analyze and solve problems in a constantly changing environment
• Ability to think logically and follow procedures and instructions
• Self-starter with ability to perform under pressure and excellent time management skills
• Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
• Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts

• Responds to telephone calls, e-mails and personnel requests for technical support of all domestic and international offices.
• Documents and tracks each issue (in incident/problem management system), and escalates issues that require more advanced research and troubleshooting.
• Install, test and configure new workstations, peripheral equipment and software.

• Manage PC setup and deployment for new employees using standard hardware, images and software.

• Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc.) as well as boxing the equipment and transferring to warehouse for storage
• Supports and troubleshoots problems with wireless devices
• Participate in department rotating schedule to provide after-hours end-user support.
• Receiving of packages and other equipment associated with Daily MIS procurement

• Trains employees on use of new hardware and software products
• Maintains hardware and software license inventories
• Special projects as assigned by Management
• Identify, troubleshoot, and resolve mobile device related issues
• Additional duties as assigned.

• While performing the duties of this job, the employee is continuously required to use hands and fingers
• The employee alternately and frequently is required to talk and/or hear, sit, stand and walk
• Climb and work in high places such as heavy equipment, rooftops and poles, in order to access computer devices, wireless equipment video cameras
• The employee must occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

• Report safety hazards
• Immediately report incidents involving injury, illness, or property damage
• Wear appropriate PPE as instructed by immediate supervisor
• Comply with all company safety policies, procedures, and rules
• Refuse any unsafe task or operation
• Participate in safety meetings and training
• Be constantly aware of their personal safety and that of their coworkers

• Work is performed in office and throughout port Terminal facilities
• Work is frequently performed in outdoor environments, during day and night shifts exposed to changing weather (temperature & humidity)
• The employee occasionally works near moving vehicles/trucks/equipment and/or mechanical parts
• The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
• May be required to work on holidays and weekends as necessary
• The noise level in the work environment is usually quiet to moderate when work is performed in the office environment. The outdoor environment may be moderate to loud depending on the area

• We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to (email protected)
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• 1+ years of service desk/support experience
• Candidate must possess superior customer service skills.
• Possess excellent written and verbal communication skills.
• Demonstrate good judgment and strong attention to detail.
• Respond to customer's service requests received via phone or E-mail.
• Document and log all support requests received by the Service Desk.
• Ability to problem solve and or escalate support requests.
• Research questions using available information resources.
• Utilize remote control utilities to provide remote technical support.
• Provide end user with updates on inquires not immediately resolved.
• Follow-up with end users to ensure problem resolution and customer satisfaction.
• Candidate must have experience working with the functions and features of Microsoft Operating Systems and Office products.
• Willing to work shifts to accommodate coverage needs.

• Service Desk experience required.
• Experience in providing high-level customer service.
• Knowledge of Track It System.
• Ability to work in a team environment.
• Basic knowledge of network administration.

Provide first and second line technical support to internal staff.  Work with applications / systems to undertake analysis, diagnosis, and resolution of staff problems which may range from straightforward to more complicated technical issues.

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries.
• Receiving, logging, and managing calls from internal staff via telephone and email.
• Maintain an Asset Database and track changes.
• Troubleshoot IT related problems from in-house software to hardware, such as Phones, Laptops, PCs and Printers
• Troubleshoot basic network issues.
• Escalate unresolved calls to the infrastructure support team.
• Log all calls in the Service Desk call logging system (Track-IT).
• Maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Provide basic in-house training in MS Office applications.
• Publish support documentation to assist staff with requests for information and provide staff training if required.
• Create user accounts, reset passwords, create groups, etc.
• Arrange for external technical support where problems cannot be resolved in-house.
• Utilize remote control utilities to provide remote technical support.
• Provide end users with updates on inquires not immediately resolved.
• Follow-up with end users to ensure problem resolution and customer satisfaction.
• Willing to work shifts to accommodate coverage needs.

Competencies:

Education / Experience:

High school diploma or GED and 2 or more years’ IT Service Desk and / or Call Center experience. Industry

certifications preferred, such as CompTIA A+, Microsoft.

Strong knowledge of Microsoft based operating systems with emphasis on Windows XP Professional, Windows 7, 10, and 11 and Microsoft Office applications. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation). Experience with Microsoft Teams, Mobile Device Management such as Intune, SCCM and Dameware.

Judgment / Decision Making:

Performs basic, routine work of a technical, mechanical, or specialized nature. Selects correct processes from clearly prescribed rules, past practices, or instruction.

Work Environment:

Majority of time spent in office environment, labs, and manufacturing area operating computer equipment. While temporarily working on the IT managed computer systems within the labs and manufacturing areas, caution needs to be taken as there can be exposure to raw materials.

Physical Demands:   

Visual acuity and manual dexterity required to operate computers and proofread documents.

Other:  

Occasional extra hours required to meet project deadlines. Attention is frequently shifted between multiple priorities.