18 Help Desk jobs in Grand Rapids
Customer Service Representative
Posted 25 days ago
Job Viewed
Job Description
Grand Rapids Lighting Center is seeking a friendly and motivated Customer Service Representative to join our team. This is an entry-level position ideal for someone who enjoys helping others, possesses strong communication skills, and is eager to learn about lighting products and home décor solutions. You will be the first point of contact for customers both in person and over the telephone, playing an important role in delivering an excellent showroom experience.
Key Responsibilities:
•Greet customers warmly and assist with basic inquiries regarding lighting products, store policies, and available services
•Answer telephone calls and respond to email messages in a professional and timely manner
•Provide accurate product information and guide customers through the showroom as needed
•Support the sales staff by entering orders, checking inventory, and scheduling deliveries
•Address customer concerns and escalate issues to the appropriate manager when necessary
•Maintain a clean, organized, and welcoming front desk and customer service area
•Continuously learn about lighting products and trends to improve service over time
Qualifications:
•High school diploma or equivalent is required
•Excellent verbal and written communication skills
•Friendly, patient, and professional demeanor
•Basic computer skills, including point-of-sale systems, email communication, and inventory searches
•Ability to multitask in a fast-paced environment
•Willingness to learn about lighting products and services
•Prior retail or customer service experience is a plus, but not required
Schedule and Compensation:
•Full-time and part-time opportunities are available
•Flexible weekday and Saturday shifts (the showroom is closed on Sundays)
•Competitive hourly wage based on experience
•On-the-job training is provided
•Employee discounts on lighting products
Why Join Us?
At Grand Rapids Lighting Center, you will be part of a locally owned business with a long-standing reputation for quality and customer service. We offer a supportive team environment where your personal growth and customer care skills are valued.
Company Details
Clinical Help Desk Administrative Coordinator - Remote
Posted 20 days ago
Job Viewed
Job Description
Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.
About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently
Minimum Requirements
- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred
- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.
Preferred Requirements
- Skilled in creating and maintaining schedules for multiple individuals
- Strong ability to multitask and adapt to changing priorities
Home Office Requirements
- Maximus provides company-issued computer equipment and cell phone
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
#ClinicalServices #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
14.00
Maximum Salary
$
19.20
IT Security Service Desk Technician - Grand Rapids MI
Posted today
Job Viewed
Job Description
Job DescriptionJob DescriptionABOUT US
Applied Innovation is excited to celebrate 38 years of helping our customers grow. Starting as a printer, copier, and fax dealer in 1987, Applied has evolved into a complete office technology provider. Offering a full suite of technology offerings including multiple SAAS offerings, workflow software, printing equipment, and managed IT services. We’re proud to be a family-owned second- business and look forward to the future.
ABOUT THE OPPORTUNITY
This is a Monday to Friday position with working hours of 8 AM - 5 PM onsite at 555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. The IT Security Service Desk Technician will be a client focused on providing proactive and reactive security services. This will include:
- Vulnerability Management
- Incident Response and Forensics
- Security for email, Dark Web, malware detection and remediation
- Firewall and Intrusion Prevention Support
The Security Service Desk Technician will:
- Respond to alerts from vulnerability management, patch management, endpoint security, and cloud environment management
- Engage end users for response to alerts and installation of agents as needed.
- Develop system documentation using strong technical writing and technical drawing skills.
- Follow Technology Incident Response Plans as needed
- Manage technology security solutions on LAN/WAN, servers, storage, virtualization, switches, routers, firewalls, and cloud integrations.
- Utilize PSA as a primary ticketing, scheduling, expense, documentation, and project management tool
- Perform reviews of security-related device configurations (i.e., Firewall Rulesets, Router/Switch configurations, etc.) to identify unsecured or out of compliance configurations
- Stay up to date with current and future technologies and security concerns
- Provide after-hours support in the event of a security incident
- Participate in exercises and tabletops to validate the performance of information security incident response plans and processes
- Provide subject-matter expertise and support to project and service teams as needed
- Travel occasionally to participate in special assignments, training, and between office locations
The ideal candidate will have experience and the ability to configure the following:
- Windows Server 2008 – 2025
- TCP/IP networking
- DNS and DHCP
- Network Activity Monitoring (SIEM)
- Virtualization concepts, especially Hyper V and VMWare
- Backup and Disaster Recovery Solutions (Datto experience a plus)
- Patch Management
- Remote Monitoring and Management Solutions (CW RMM)
- Two factor authentication and SSO
- Cloud Solutions (M365 and GSuite)
- Active Directory administration
- Web content filtering
- Anti-virus tools / EDR
- Wired and wireless network connectivity
- Mobile device Management
WHAT YOU'LL BRING
- Minimum of one industry certification:
- Security+ Certification or similar
- Minimum 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
- 2+ years’ experience working in a technical role
- Valid Driver's License (to travel to other company offices for meetings).
Applied Innovation offers a comprehensive benefits package that includes medical, dental, and vision coverage, life and insurance, a 401(k) retirement plan, and access to our onsite fitness center.
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IT Security Service Desk Technician - Grand Rapids MI
Posted today
Job Viewed
Job Description
Applied Innovation is excited to celebrate 38 years of helping our customers grow. Starting as a printer, copier, and fax dealer in 1987, Applied has evolved into a complete office technology provider. Offering a full suite of technology offerings including multiple SAAS offerings, workflow software, printing equipment, and managed IT services. We're proud to be a family-owned second-generation business and look forward to the future.
ABOUT THE OPPORTUNITY
This is a Monday to Friday position with working hours of 8 AM - 5 PM onsite at 555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512. The IT Security Service Desk Technician will be a client focused on providing proactive and reactive security services. This will include:
- Vulnerability Management
- Incident Response and Forensics
- Security for email, Dark Web, malware detection and remediation
- Firewall and Intrusion Prevention Support
- Respond to alerts from vulnerability management, patch management, endpoint security, and cloud environment management
- Engage end users for response to alerts and installation of agents as needed.
- Develop system documentation using strong technical writing and technical drawing skills.
- Follow Technology Incident Response Plans as needed
- Manage technology security solutions on LAN/WAN, servers, storage, virtualization, switches, routers, firewalls, and cloud integrations.
- Utilize PSA as a primary ticketing, scheduling, expense, documentation, and project management tool
- Perform reviews of security-related device configurations (i.e., Firewall Rulesets, Router/Switch configurations, etc.) to identify unsecured or out of compliance configurations
- Stay up to date with current and future technologies and security concerns
- Provide after-hours support in the event of a security incident
- Participate in exercises and tabletops to validate the performance of information security incident response plans and processes
- Provide subject-matter expertise and support to project and service teams as needed
- Travel occasionally to participate in special assignments, training, and between office locations
- Windows Server 2008 - 2025
- TCP/IP networking
- DNS and DHCP
- Network Activity Monitoring (SIEM)
- Virtualization concepts, especially Hyper V and VMWare
- Backup and Disaster Recovery Solutions (Datto experience a plus)
- Patch Management
- Remote Monitoring and Management Solutions (CW RMM)
- Two factor authentication and SSO
- Cloud Solutions (M365 and GSuite)
- Active Directory administration
- Web content filtering
- Anti-virus tools / EDR
- Wired and wireless network connectivity
- Mobile device Management
WHAT YOU'LL BRING
- Minimum of one industry certification:
- Security+ Certification or similar
- Minimum 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field.
- 2+ years' experience working in a technical role
- Valid Driver's License (to travel to other company offices for meetings).
Applied Innovation offers a comprehensive benefits package that includes medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan, and access to our onsite fitness center.
Talent Manager - Administrative & Customer Support
Posted 1 day ago
Job Viewed
Job Description
Talent Manager - Administrative & Customer Support
**LOCATION**
MI GRAND RAPIDS
**JOB DESCRIPTION**
**Job Summary**
Our **Talent Managers** work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half's presence in the local business community.
**Qualifications:**
+ BA/BS degree preferred.
+ 1+ years administrative or customer support experience preferred.
+ 2+ years' experience with Business Development in a Metrics Driven environment. At least one with success in developing new business in a multi-call, multi-decision maker environment.
+ Prior success marketing to and closing top level decision makers at small/medium sized businesses?and cultivating mutually beneficial long term relationships.
+ Working knowledge of current Windows Operating System, Microsoft Office Suite, and any Contact Management Application (Salesforce).
+ Knowledge and familiarity with administrative and customer support department operations.
+ Positive attitude and an engaging businesslike approach.
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call 1. for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
MI GRAND RAPIDS
Customer Support Specialist (Box Office Ticketing)
Posted today
Job Viewed
Job Description
We're looking for a Customer Support Specialist who specializes in box office ticketing systems to help us support our customers.
Full-time • West Michigan (Hybrid)
Ludus is a SaaS company that builds digital tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, and registration needs.
Learn more about who we are as a team here
Things you should know before applying
At Ludus, our mission is to bring people together through shared experiences . It's a big goal that allows for limitless expansion to make a difference in the world.
We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.
We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace.
In order to grow as a company and individually, constant discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.
If you prefer a hand-holding environment where everything is black and white, that's not us. If you're a self-starter and can thrive in controlled chaos, Ludus is the place for you - it's time to find your role
We are seeking a Customer Support Specialist to join our Customer Success team at Ludus. In this role, you'll be the first point of contact for customers, offering assistance via chat, email, and phone. Your main responsibility will be to ensure customers and patrons get the most out of our platform by answering their questions and resolving issues promptly and efficiently.
If you are a proactive professional who excels at problem-solving and providing exceptional customer service , we want to hear from you.
Join us in maintaining our reputation for both the quality of our product and the exceptional support we offer, turning customers into dedicated advocates.
What you will be doing
- Respond promptly and professionally to customer inquiries via chat, email and phone
- Troubleshoot and resolve customer issues, escalating when necessary
- Provide accurate, up-to-date information on products and services
- Stay current on product knowledge to increase autonomy and efficiency
- Actively contribute to team goals and collaborative projects
(In no certain order)
- Box Office Knowledge - Experience with event/box office ticket sales software in an operational capacity.
- Strong Technology and SaaS Expertise - Ability to learn Ludus's software, understanding its flexibility and customization for customers.
- Passion for Helping People - Ability to think creatively and guide customers to maximize their use of Ludus.
- Communication Skills - Proficient in written and verbal communication with customers via chat, email, phone, as well as creating help articles, videos, and other resources.
- Autonomous Decision Making - Confidence to make decisions that benefit both customers and the team.
- Self-Motivation - Proactively learning to gain autonomy over the product.
- Prioritization & Task Management - Efficiently managing multiple tasks, prioritizing customer support and key projects, and adapting to various roles within a small, collaborative team.
Qualifications- 2+ years of customer service experience, knowledge of customer service principles and practices.
- Strong understanding of standard performing arts practices and operations.
- Familiarity with customer service software, such as Slack and Intercom.
- Experience using Apple/Mac products.
Health Insurance (Medical, Vision, Dental) - provided by Blue Cross Blue Shield and Guardian. Ludus covers 90% of the premium. Employee pays the difference in premium if a more expensive plan is selected. Dependents: Ludus covers 50% of the premium.
Profit-Sharing - We believe in rewarding our employees when we do well as a company. A percentage of total profits is given out as a bonus every year that we are profitable.
401(k) matching - Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%). 30-day probationary period from date of employment before enrollment.
Wellness Credit - $50 monthly stipend that can be used on anything health-related (mental health included).
Experience Credit - $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.
Flexible Vacation Time - Employees have 12 days to use for vacation or personal time off
Customer Support Specialist (Box Office Ticketing)
Posted 1 day ago
Job Viewed
Job Description
We're looking for a Customer Support Specialist who specializes in box office ticketing systems to help us support our customers.
Full-time •West Michigan (Hybrid)
Ludus is a SaaS company that builds digital tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, and registration needs.
Learn more about who we are as a team here
Things you should know before applying
At Ludus, our mission is to bring people together through shared experiences . It's a big goal that allows for limitless expansion to make a difference in the world.
We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.
We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace.
In order to grow as a company and individually, constant discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.
If you prefer a hand-holding environment where everything is black and white, that's not us. If you're a self-starter and can thrive in controlled chaos, Ludus is the place for you - it's time to find your role
We are seeking a Customer Support Specialist to join our Customer Success team at Ludus. In this role, you'll be the first point of contact for customers, offering assistance via chat, email, and phone. Your main responsibility will be to ensure customers and patrons get the most out of our platform by answering their questions and resolving issues promptly and efficiently.
If you are a proactive professional who excels at problem-solving and providing exceptional customer service , we want to hear from you.
Join us in maintaining our reputation for both the quality of our product and the exceptional support we offer, turning customers into dedicated advocates.
What you will be doing
- Respond promptly and professionally to customer inquiries via chat, email and phone
- Troubleshoot and resolve customer issues, escalating when necessary
- Provide accurate, up-to-date information on products and services
- Stay current on product knowledge to increase autonomy and efficiency
- Actively contribute to team goals and collaborative projects
(In no certain order)
- Box Office Knowledge - Experience with event/box office ticket sales software in an operational capacity.
- Strong Technology and SaaS Expertise - Ability to learn Ludus's software, understanding its flexibility and customization for customers.
- Passion for Helping People - Ability to think creatively and guide customers to maximize their use of Ludus.
- Communication Skills - Proficient in written and verbal communication with customers via chat, email, phone, as well as creating help articles, videos, and other resources.
- Autonomous Decision Making - Confidence to make decisions that benefit both customers and the team.
- Self-Motivation - Proactively learning to gain autonomy over the product.
- Prioritization & Task Management - Efficiently managing multiple tasks, prioritizing customer support and key projects, and adapting to various roles within a small, collaborative team.
Qualifications- 2+ years of customer service experience, knowledge of customer service principles and practices.
- Strong understanding of standard performing arts practices and operations.
- Familiarity with customer service software, such as Slack and Intercom.
- Experience using Apple/Mac products.
Health Insurance (Medical, Vision, Dental) - provided by Blue Cross Blue Shield and Guardian. Ludus covers 90% of the premium. Employee pays the difference in premium if a more expensive plan is selected. Dependents: Ludus covers 50% of the premium.
Profit-Sharing - We believe in rewarding our employees when we do well as a company. A percentage of total profits is given out as a bonus every year that we are profitable.
401(k) matching - Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%). 30-day probationary period from date of employment before enrollment.
Wellness Credit - $50 monthly stipend that can be used on anything health-related (mental health included).
Experience Credit - $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.
Flexible Vacation Time - Employees have 12 days to use for vacation or personal time off
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