18 Help Desk jobs in Greenville

Essential Job Duties:

• Advanced troubleshooting skills with computer hardware, Microsoft operating systems, as well as HP, Microsoft Surface, Apple desktop computer OS and hardware.
• Advanced knowledge with MDT, SSCM, Pixieboot. Experience with BigFix and Autopilot a plus.
• Image computers to ensure an available supply for deployment.
• Ewaste devices no longer viable for use
• Maintain an accurate inventory of available devices and update the CMDB following receiving, deployment, and ewaste processes
• Review, update, and comment on ServiceNow Knowledge Articles. The ServiceNow Knowledge Articles are the basis for completing user requests. Providing updates when needed is required. Periodic instruction of users in regards to equipment, software, and manuals.
• Coordinates activities of the help desk with those of the Network Services, Telephony, Development, or any other Information Systems group as circumstances dictate.
• Provide update, status, and completion information within tickets and during daily scrums.
• Other duties as assigned.
• Regular attendance is an essential function of the Service Desk Analyst II position.

Essential Skills Required:

• HP Hardware Certified
• Apple experience
• Microsoft Surface experience
• HDI / ITIL knowledge or certification a plus
• Technical Skills - technical and computer skills are required to assist users with their computer and software issues.
• Problem solving skills - Problem solving and proper issue diagnosis is key to this position.
• Communication skills - This position communicates with users who maintain a variety of technical skills and work in different departments. The ability to communicate effectively is key.
• Time management - The ability to handle multiple cases and set priorities is critical.
• Team collaboration - This position will frequently work with other IT departments to resolve issues. Collaborating with team members and co-workers is required.

Reporting Relationships:

• Reports to Manager, Global Service Desk

Requirements:

• High School Diploma or GED
• Good understanding of computers

Preferred:

• 1 year Service Desk Work Experience or Equivalent
• Bachelors degree in computer science or information systems
• Proficiency in foreign language (Spanish, Portuguese, French, German)

Physical Requirements:

• Ability to sit a computer terminal for long periods of time
• Ability to talk on the phone for long periods of time
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.
• Ability to lift 60 pounds.
• Ability to travel occasionally

Compensation:

Compensation: $55,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

• Located in beautiful downtown Greenville, SC
• Career growth & advancement opportunities
• Comprehensive benefits package
• Employee referral program
• Casual dress code
• Innovation-focused & customer-centric
• 80+ years of industry expertise
• Committed to giving back to our community
• Unquestioned integrity and commitment

• Company paid Basic Life Insurance
• Medical, Dental, & Vision
• Company paid Short Term & Long-Term Disability
• 401(k) plan with company match up to 6%
• Flexible Spending Accounts
• Employer Funded Health Savings Accounts
• Employee Assistance Programs
• Generous PTO Plan
• Onsite Wellness Clinic

1. Receive and/or make customer phone calls, faxes, or emails and respond to claims-related inquiries about the status of particular claims.
2. Key data into claims system upon first notice of loss.
3. Complete tasks assigned by the claim adjusters and managers in a professional and timely manner.
4. Perform other duties as assigned by management.

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.