47 Help Desk jobs in Lake Wylie

Position Summary: The Help Desk Technician is the first point of contact for all IT-related inquiries and issues. This role is crucial in providing excellent customer service and technical support to our internal customers. The ideal candidate will be a highly motivated, customer-focused individual with a strong desire to learn and contribute to a positive customer experience. This is an on-site position based in Charlotte, NC, requiring daily attendance.

Key Responsibilities:

• Provide first-line technical support to end-customers via phone, tickets, and in-person for hardware, software, and network-related issues.
• Log, prioritize, and track all support requests in the IT Service Management (ITSM) system.
• Diagnose and resolve common technical problems, including password resets, software installations, printer issues, and basic network connectivity.
• Escalate complex or unresolved issues to Level 2 technicians or other appropriate IT teams with clear and detailed documentation.
• Perform basic troubleshooting of VoIP phones and other communication tools.
• Guide customers through self-help solutions and best practices for common IT issues.
• Contribute to the creation and maintenance of knowledge base articles and support documentation.
• Adhere to IT policies, procedures, and security best practices.
• Maintain a high level of customer satisfaction through professional and courteous interactions.

Qualifications:

• High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 0-2 years of experience in a help desk, technical support, or customer service role.
• Basic understanding of computer hardware components (desktops, laptops, printers).
• Familiarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Basic knowledge of network concepts (TCP/IP, Wi-Fi).
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Exceptional customer service skills with a patient and empathetic approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to lift and move computer equipment up to 25 pounds.
• Must be able to work on-site in our Charlotte, NC office 5 days a week.

Preferred Qualifications:

• CompTIA A+ certification or equivalent.
• Experience with an IT Service Management (ITSM) system (Manage Engine Service Desk Plus).
• Familiarity with Active Directory for user and computer management.
• Basic understanding of mobile device support (iOS/Android).

#flowcontrolgroup
#LI-onsite
#LI-DC
#FCG-M

#manycompaniesoneteam #fcgcareers #flowcontrolgroup

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Job Title: Help Desk Associate

Pay range: 35-37p/h

Location: Charlotte, NC (with occasional day travel to Greensboro, Greenville, and Rock Hill offices)

Type: Full-Time | Onsite

Experience Level: Mid-Level (3-5 years)

We are seeking a tech-savvy, customer-focused Help Desk Associate to join our dynamic team and provide top-tier support across our client, a premiere law firm. . In this role, you will be responsible for ensuring the smooth operation, configuration, and maintenance of end-user hardware, software, and IT systems. You'll work closely with staff across multiple locations to resolve issues, support technology rollouts, and maintain IT infrastructure in accordance with organizational standards.

What You'll Do:

• Serve as Level 1 & 2 support for end-users on Microsoft Windows, Office 365, and various business applications.
• Support desktops, laptops, mobile devices, and perform light hardware diagnostics, repairs, and upgrades.
• Handle new hire IT onboarding and intake process.
• Participate in Help Desk operations, maintaining accurate and timely updates to support tickets.
• Conduct Active Directory tasks including password resets, account unlocks, and group membership changes.
• Monitor and install software updates and operating system patches.
• Create and maintain technical documentation for systems and deployments.
• Stay current with IT trends and recommend hardware/software upgrades as needed.
• Travel as needed to support satellite offices (mostly day trips).

What You Bring:

• 3-5 years of experience supporting Windows-based desktop/laptop environments.
• Strong working knowledge of Microsoft Windows 10, Office 365, and Active Directory.
• Familiarity with networking basics (TCP/IP, DNS, DHCP).
• Certifications such as A+, MCP, or MCITP highly preferred.
• Experience with software installation, updates, and patching.
• Basic troubleshooting of network, software, printing, and hardware issues.
• Excellent verbal and written communication skills-able to explain technical issues to non-technical users.
• Strong customer service orientation with a diplomatic, solution-driven mindset.
• Willingness to work flexible hours, including some weekends and occasional overtime.
• Audio/Video system support experience is a plus.

Why Join Us?

• Be part of a collaborative and diverse IT team
• Gain exposure to a wide range of technologies in a professional setting
• Make a meaningful impact by supporting teams across multiple locations
• Opportunities for continued learning and certification

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.

Non Instructional/Support Services

Job Number

Start Date

Open Date 06/11/2025

Closing Date 07/31/2025

Summary:

This position provides help desk support for the Lawson Business System and the Kronos Time and Attendance system to schools and administrative sites. This position assists with end-user training and on-site support. This position is responsible for working with the Business Systems Technology staff, Kronos Administrator, Finance and Human Resources staff, supporting departments such as Child Nutrition and Supply Services, school and department requesters, as well as consultants and contractors. This position works with the technical team to identify problems and issues and recommend solutions. This position is considered part of the project team and participates in system evaluation, upgrades, and testing.

Essential functions

• SUPPORTS Lawson Business System Software and End-Users

1. Determines and resolves problems for the end-user in the use of Lawson Business System and the Kronos time and attendance system. Forwards non-Business Systems related calls to the appropriate person or department.
2. Keeps schools and CMS departments informed on progress toward problem resolution.
3. Supports functional areas: Finance, Human Resources, Supply Services and Child Nutrition.
4. Creates and maintains user manuals
5. Assists with end-user training. (Instructs smaller classes or one-on-one training).
6. Maintains a call log and problem resolution log using the Cherwell ticketing system.
7. Analyzes call log to develop proactive solutions (ie. training, newsletter articles)
8. Communicates pertinent information on the use of the system through the newsletter or email communication.
9. Participates in staff meetings to plan and coordinate the work of the department.

• PARTICIPATES IN MAJOR PROJECTS

1. Participates in project planning, testing and implementation of new or upgrade software (for example Lawson or Kronos software upgrade).
2. Suggests new solutions that represent cost-effective processes in supporting schools, departments, and administrative offices.
3. Participates in special projects as assigned.

• ADMINISTRATIVE FUNCTIONS

1. Tracks budget.
2. Purchases all office equipment and supplies.
3. Acts as primary office contact for walk-ins.
4. Enters contract information into the system.

Knowledge / Skills / Abilities:

• Knowledge of the Lawson Business Systems software (Financial, Procurement, Inventory Control, and Human Resources)
• Knowledge of the Kronos timekeeping system including time card review and edits, scheduler and reporting
• Knowledge of administrative office computing environments
• Knowledge of computer workstations and operating systems
• Knowledge of Internet browsers
• Knowledge of workstation software (Microsoft Office; Microsoft Project)
• The ability to work independently without direct supervision in an effective way
• The ability to think critically and make decisions in an unstructured environment choosing among competing alternatives that may not be clearly differentiated
• The ability to deal with technology staff, principals, secretaries, department heads, vendors, consultants and contractors in an effective and timely manner
• The ability to communicate new information to school and administrative personnel
• Project management skills
• Written and verbal communication skills

Education and Experience:

MINIMUM

• Bachelor's Degree or equivalent experience and two (2) years experience in supporting users in an ERP (Enterprise Resource Planning) system or
• High School Diploma and six (6) years experience in supporting users in an ERP system

DESIRABLE

• Two (2) years experience in supporting end-users in the Lawson Financial/
  Procurement/HR system and the Kronos time keeping system.

Licensing / Certification Requirements:

N/A

# of Jobs 1.00

Salary: From 21.00

Teacher Scale N

Minimum Educational Requirements Bachelors

Term 12 Month

Additional Job Information

Physical Requirements:
The work is primarily sedentary. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting, reaching, with the ability to lift, carry, push or pull light weights up to 20 pounds. The work requires activities frequently involving driving automotive equipment.

Job Attachment View Attachment

Description & Requirements

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20

**Now hiring! Customer Support Specialist**
**(Charlotte, NC) (Hybrid)**
**Come create chemistry with us!**
The Dispersions & Resins business of BASF develops, produces, and markets a range of high-quality resins, additives, colorants, and polymer dispersions worldwide. These raw materials are used in formulations for coatings and paints, printing and packaging products, construction coatings, adhesives, nonwovens and composites, and paper manufacturing. With a comprehensive product portfolio and extensive knowledge of the industries we serve, our customers benefit from innovative and sustainable solutions to help them advance their formulations through chemistry.
**As a Customer Support Specialist, you create chemistry by.**
As a member of the Dispersions & Resins Supply Chain Team, you will be responsible for executing the order-to-cash process for the large and diverse group of customers and distributors within our Dispersions & Resins business. As a vital part of the supply chain end-to-end process, the Customer Support Team drives the customer experience, continuous improvement, and cost optimization.
Formula for Success
- Leveraging your Customer Support experience, you will have a primary responsibility for executing Order-to-Cash process along with managing customer inquiries.
- Demonstrating your effective interpersonal skills, you will build rapport with customers, internal functions and external service providers to improve internal and external processes.
- Using your decision-making authority, you will determine how to prioritize responsibilities and balance short- and medium-term objectives while successfully ensuring completion of routine job duties.
- Utilizing the Non-Conformance Management System, you will track and identify opportunities for corrective and preventative actions; performing root cause analysis to determine failures and liaise with the appropriate parties to ensure corrective actions are prioritized for the businesses.
- Supporting the Dispersions & Resins Customer Support team, you will travel to customer sites and BASF plant sites as required.
- Displaying knowledge and understanding of international logistics (export/import) you will be interfacing with BASF Global partners across multiple regions.
**If you.**
Education:
- Must have a HS Diploma or equivalent with at least 6 months to one-year professional experience (Internships included)
- Bachelor's degree preferred with 6 months to one-year experience preferred
Experience:
- Collaborate and interface with business partners and functional teams where the ability to gain cooperation is critical
- Customer facing experience in a corporate setting preferred
Knowledge/Skills:
- Proficient in Microsoft Office
- Proficient in SAP or other relevant Enterprise Resource Planning (ERP) preferred
- Analytical and problem-solving abilities to navigate complex order-to-cash processes and manage competing priorities
- Strong written and verbal communication skills
- Ability to work independently, be a self-starter, and contribute in a collaborative team setting
**Create your own chemistry with **
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call ** ** . We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
+ Flexible work arrangements whenever possible
+ Highly competitive retirement savings plan with company match and investment options
+ Well-being programs that include comprehensive mental health support for you and your household family members
+ Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
+ Back-up child and elder care with discount programs for families of all ages and stages
+ Mentoring and career development opportunities that allow you to share, learn, and thrive
+ Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
+ Employee crisis support for when the unexpected happens
+ Access to our BASF wine cellar, employee discounts, and much more!
**About us**
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongatBASF
**Privacy statement**
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact to report fraud.
**Equal employment opportunities**
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.