59 Help Desk jobs in Lake Wylie
CUSTOMER SERVICE REPRESENTATIVE
Posted today
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
Help Desk Associate
Posted 10 days ago
Job Viewed
Job Description
Pay range: 35-37p/h
Location: Charlotte, NC (with occasional day travel to Greensboro, Greenville, and Rock Hill offices)
Type: Full-Time | Onsite
Experience Level: Mid-Level (3-5 years)
We are seeking a tech-savvy, customer-focused Help Desk Associate to join our dynamic team and provide top-tier support across our client, a premiere law firm. . In this role, you will be responsible for ensuring the smooth operation, configuration, and maintenance of end-user hardware, software, and IT systems. You'll work closely with staff across multiple locations to resolve issues, support technology rollouts, and maintain IT infrastructure in accordance with organizational standards.
What You'll Do:
- Serve as Level 1 & 2 support for end-users on Microsoft Windows, Office 365, and various business applications.
- Support desktops, laptops, mobile devices, and perform light hardware diagnostics, repairs, and upgrades.
- Handle new hire IT onboarding and intake process.
- Participate in Help Desk operations, maintaining accurate and timely updates to support tickets.
- Conduct Active Directory tasks including password resets, account unlocks, and group membership changes.
- Monitor and install software updates and operating system patches.
- Create and maintain technical documentation for systems and deployments.
- Stay current with IT trends and recommend hardware/software upgrades as needed.
- Travel as needed to support satellite offices (mostly day trips).
- 3-5 years of experience supporting Windows-based desktop/laptop environments.
- Strong working knowledge of Microsoft Windows 10, Office 365, and Active Directory.
- Familiarity with networking basics (TCP/IP, DNS, DHCP).
- Certifications such as A+, MCP, or MCITP highly preferred.
- Experience with software installation, updates, and patching.
- Basic troubleshooting of network, software, printing, and hardware issues.
- Excellent verbal and written communication skills-able to explain technical issues to non-technical users.
- Strong customer service orientation with a diplomatic, solution-driven mindset.
- Willingness to work flexible hours, including some weekends and occasional overtime.
- Audio/Video system support experience is a plus.
- Be part of a collaborative and diverse IT team
- Gain exposure to a wide range of technologies in a professional setting
- Make a meaningful impact by supporting teams across multiple locations
- Opportunities for continued learning and certification
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.
The compensation outlined reflects expectations for candidates who fully meet the role's qualifications in terms of education and experience. While the position is open to both internal and external applicants, if a current Forrest Solutions employee is selected and does not meet all criteria, the title, structure, and compensation may be adjusted accordingly based on internal guidelines.
Help Desk Analyst I
Posted today
Job Viewed
Job Description
If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving Help Desk, Analyst, Help, Solutions
IT Help Desk Technician
Posted 18 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-line technical support to end-customers via phone, tickets, and in-person for hardware, software, and network-related issues.
- Log, prioritize, and track all support requests in the IT Service Management (ITSM) system.
- Diagnose and resolve common technical problems, including password resets, software installations, printer issues, and basic network connectivity.
- Escalate complex or unresolved issues to Level 2 technicians or other appropriate IT teams with clear and detailed documentation.
- Perform basic troubleshooting of VoIP phones and other communication tools.
- Guide customers through self-help solutions and best practices for common IT issues.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- Adhere to IT policies, procedures, and security best practices.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
Qualifications:
- High school diploma or GED required. Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 0-2 years of experience in a help desk, technical support, or customer service role.
- Basic understanding of computer hardware components (desktops, laptops, printers).
- Familiarity with Windows operating systems (Windows 10/11) and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Basic knowledge of network concepts (TCP/IP, Wi-Fi).
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Exceptional customer service skills with a patient and empathetic approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to lift and move computer equipment up to 25 pounds.
- Must be able to work on-site in our Charlotte, NC office 5 days a week.
Preferred Qualifications:
- CompTIA A+ certification or equivalent.
- Experience with an IT Service Management (ITSM) system (Manage Engine Service Desk Plus).
- Familiarity with Active Directory for user and computer management.
- Basic understanding of mobile device support (iOS/Android).
#LI-onsite
#LI-DC
#FCG-M
#manycompaniesoneteam #fcgcareers #flowcontrolgroup
Why Build a Career with Us?
Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
Coordinator, Business Systems Help Desk
Posted 10 days ago
Job Viewed
Job Description
Non Instructional/Support Services
Job Number
Start Date
Open Date 06/11/2025
Closing Date 07/31/2025
Summary:
This position provides help desk support for the Lawson Business System and the Kronos Time and Attendance system to schools and administrative sites. This position assists with end-user training and on-site support. This position is responsible for working with the Business Systems Technology staff, Kronos Administrator, Finance and Human Resources staff, supporting departments such as Child Nutrition and Supply Services, school and department requesters, as well as consultants and contractors. This position works with the technical team to identify problems and issues and recommend solutions. This position is considered part of the project team and participates in system evaluation, upgrades, and testing.
Essential functions
• SUPPORTS Lawson Business System Software and End-Users
- Determines and resolves problems for the end-user in the use of Lawson Business System and the Kronos time and attendance system. Forwards non-Business Systems related calls to the appropriate person or department.
- Keeps schools and CMS departments informed on progress toward problem resolution.
- Supports functional areas: Finance, Human Resources, Supply Services and Child Nutrition.
- Creates and maintains user manuals
- Assists with end-user training. (Instructs smaller classes or one-on-one training).
- Maintains a call log and problem resolution log using the Cherwell ticketing system.
- Analyzes call log to develop proactive solutions (ie. training, newsletter articles)
- Communicates pertinent information on the use of the system through the newsletter or email communication.
- Participates in staff meetings to plan and coordinate the work of the department.
- Participates in project planning, testing and implementation of new or upgrade software (for example Lawson or Kronos software upgrade).
- Suggests new solutions that represent cost-effective processes in supporting schools, departments, and administrative offices.
- Participates in special projects as assigned.
- Tracks budget.
- Purchases all office equipment and supplies.
- Acts as primary office contact for walk-ins.
- Enters contract information into the system.
Knowledge / Skills / Abilities:
- Knowledge of the Lawson Business Systems software (Financial, Procurement, Inventory Control, and Human Resources)
- Knowledge of the Kronos timekeeping system including time card review and edits, scheduler and reporting
- Knowledge of administrative office computing environments
- Knowledge of computer workstations and operating systems
- Knowledge of Internet browsers
- Knowledge of workstation software (Microsoft Office; Microsoft Project)
- The ability to work independently without direct supervision in an effective way
- The ability to think critically and make decisions in an unstructured environment choosing among competing alternatives that may not be clearly differentiated
- The ability to deal with technology staff, principals, secretaries, department heads, vendors, consultants and contractors in an effective and timely manner
- The ability to communicate new information to school and administrative personnel
- Project management skills
- Written and verbal communication skills
MINIMUM
- Bachelor's Degree or equivalent experience and two (2) years experience in supporting users in an ERP (Enterprise Resource Planning) system or
- High School Diploma and six (6) years experience in supporting users in an ERP system
- Two (2) years experience in supporting end-users in the Lawson Financial/
Procurement/HR system and the Kronos time keeping system.
Licensing / Certification Requirements:
N/A
# of Jobs 1.00
Salary: From 21.00
Teacher Scale N
Minimum Educational Requirements Bachelors
Term 12 Month
Additional Job Information
Physical Requirements:
The work is primarily sedentary. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting, reaching, with the ability to lift, carry, push or pull light weights up to 20 pounds. The work requires activities frequently involving driving automotive equipment.
Job Attachment View Attachment
Clinical Help Desk Administrative Coordinator - Remote
Posted 2 days ago
Job Viewed
Job Description
Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.
About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently
Minimum Requirements
- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred
- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.
Preferred Requirements
- Skilled in creating and maintaining schedules for multiple individuals
- Strong ability to multitask and adapt to changing priorities
Home Office Requirements
- Maximus provides company-issued computer equipment and cell phone
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
#ClinicalServices #LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
14.00
Maximum Salary
$
19.20
Government and Public Sector - Service Support Desk Analyst
Posted today
Job Viewed
Job Description
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
**The opportunity**
Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector's diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders. Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?
We are seeking a **Service Support Desk Analyst** to support our growing team.
**Your key responsibilities**
+ Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:
+ Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services
+ Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use.
**To qualify for the role, you must have**
+ Ability to work in a high-demand, fast-paced environment.
+ Excellent verbal, interpersonal, and written communications skills.
+ Able to effectively communicate technical requirements for programs.
+ Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals
+ Strong oral and written communication skills and the ability to present a polished,
+ professional, and diplomatic image to clients
+ Willingness to work until the job is done- and commitment to the mission
+ Strong attention to detail and organization skills
+ Strong analytical and interpersonal skill (Software knowledge requirement)
+ Proficient in windows based software including Word, Excel, Power Point, Visio
+ Ability to work at every level of the organization, from team members to top level executives
+ Ability to work at every level of the organization, from team members to top level executives
+ US Citizenship required.
**Ideally, you'll also have**
+ **Clearance:** Active DHS clearance
**What we look for**
We're interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you'll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you're serious about consulting and ready to take on some of our clients' most complex issues, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $32,900 to $4,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 39,600 to 61,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law?
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .
Be The First To Know
About the latest Help desk Jobs in Lake wylie !