245 Help Desk jobs in Midtown Atlanta
CUSTOMER SERVICE REPRESENTATIVE
Posted 4 days ago
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Our teams are working tirelessly to provide a clean and safe environment for our Associates and customers. We continue to enhance and modify our protocols, as appropriate. This includes:
- Plexiglass guards at cash registers.
- Associates conduct home health screenings two hours prior to their shift.
- Managers conduct in-store health screenings of each associate prior to shift.
- Cleaning protocols that include hand sanitizer and supplies to clean throughout the day.
- Social Distancing by maintaining at least six feet between yourself and shoppers.
- Face masks and gloves for Associates to wear during their shifts.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
Help Desk Technician II
Posted today
Job Viewed
Job Description
The Help Desk tier II role is to provide end user support and maintenance within the organization's desktop and store computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, registers, printers and scanners) to ensure optimal workstation and store performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
ESSENTIAL FUNCTIONS:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat or on site.
Respond to queries either in person or over the phone.
Write training manuals and other technical documentation.
Train computer users and seasonal help desk staff.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to isolate resolve problems.
Provision, manage and troubleshoot Mobile devices such as iPhones, iPads and windows based tablets.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Document and track issues with incident management systems.
Maintain inventory and asset controls.
OTHER FUNCTIONS:
Returns non-working equipment.
May provide guidance/training on software for less experienced retail and corporate users.
Performs other departmental functions as directed and required.
Installs computer hardware and operating software at Corporate and retail stores.
KEY RESULT AREAS:
Dependability, behavior, adaptability, and interpersonal skills.
Ability to troubleshoot and correct faulty hardware and software.
Initiative, organization, quality and timeliness of problem resolution.
Ability to read, write, understand and produce technical documentation.
Ability to read, understand and manipulate network and desktop administration tools.
Ensure that computer systems for all stores and corporate associates are operating efficiently.
Active Directory and Exchange management and maintenance for access control and account creation.
Terminal Server management.
REQUIRED EXPERIENCE:
2 to 3 years help desk and desktop support experience in a Microsoft Domain environment.
EDUCATIONAL REQUIREMENTS:
Minimum of 2 years college level courses or 2 years of computer related work experience.
REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:
Working knowledge of Microsoft products both user facing and administrative.
Demonstrate analytical problem solving skills.
Demonstrated ability to work on assignments independently.
Planning and organizing skills.
Strong verbal, active listening and written communication skills.
In depth knowledge of hardware and software applications with preference for retail sales support.
In depth knowledge and understanding of computer operating systems in an Enterprise environment.
Familiarity with image process
Experience in working within a PCI or SOX environment.
A+Network+ or equivalent experience
WORKING CONDITIONS:
Rotating after hours and weekends
Occasional overtime work required throughout the year.
Heavy overtime work required at holiday periods.
Occasional out of state travel
SAFETY HAZARDS OF THE JOB:
Minimal hazards. General office working conditions.
BUDGETARY RESPONSIBILITY:
This position has no direct budget accountability. However, through performance of its essential job duties, the Help Desk Tier II can impact company costs and profitability.
REPORTS TO THIS POSITION:
The Help Desk Tier II position has no full-time positions reporting to it.
Mobile device support and management
Help Desk Technician II
Posted today
Job Viewed
Job Description
The Help Desk tier II role is to provide end user support and maintenance within the organization's desktop and store computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, registers, printers and scanners) to ensure optimal workstation and store performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
ESSENTIAL FUNCTIONS:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat or on site.
Respond to queries either in person or over the phone.
Write training manuals and other technical documentation.
Train computer users and seasonal help desk staff.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to isolate resolve problems.
Provision, manage and troubleshoot Mobile devices such as iPhones, iPads and windows based tablets.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Document and track issues with incident management systems.
Maintain inventory and asset controls.
OTHER FUNCTIONS:
Returns non-working equipment.
May provide guidance/training on software for less experienced retail and corporate users.
Performs other departmental functions as directed and required.
Installs computer hardware and operating software at Corporate and retail stores.
KEY RESULT AREAS:
Dependability, behavior, adaptability, and interpersonal skills.
Ability to troubleshoot and correct faulty hardware and software.
Initiative, organization, quality and timeliness of problem resolution.
Ability to read, write, understand and produce technical documentation.
Ability to read, understand and manipulate network and desktop administration tools.
Ensure that computer systems for all stores and corporate associates are operating efficiently.
Active Directory and Exchange management and maintenance for access control and account creation.
Terminal Server management.
REQUIRED EXPERIENCE:
2 to 3 years help desk and desktop support experience in a Microsoft Domain environment.
EDUCATIONAL REQUIREMENTS:
Minimum of 2 years college level courses or 2 years of computer related work experience.
REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:
Working knowledge of Microsoft products both user facing and administrative.
Demonstrate analytical problem solving skills.
Demonstrated ability to work on assignments independently.
Planning and organizing skills.
Strong verbal, active listening and written communication skills.
In depth knowledge of hardware and software applications with preference for retail sales support.
In depth knowledge and understanding of computer operating systems in an Enterprise environment.
Familiarity with image process
Experience in working within a PCI or SOX environment.
A+Network+ or equivalent experience
WORKING CONDITIONS:
Rotating after hours and weekends
Occasional overtime work required throughout the year.
Heavy overtime work required at holiday periods.
Occasional out of state travel
SAFETY HAZARDS OF THE JOB:
Minimal hazards. General office working conditions.
BUDGETARY RESPONSIBILITY:
This position has no direct budget accountability. However, through performance of its essential job duties, the Help Desk Tier II can impact company costs and profitability.
REPORTS TO THIS POSITION:
The Help Desk Tier II position has no full-time positions reporting to it.
Mobile device support and management
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Help Desk Technician II
Posted 4 days ago
Job Viewed
Job Description
**ESSENTIAL FUNCTIONS:**
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat or on site.
Respond to queries either in person or over the phone.
Write training manuals and other technical documentation.
Train computer users and seasonal help desk staff.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to isolate resolve problems.
Provision, manage and troubleshoot Mobile devices such as iPhones, iPads and windows based tablets.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Document and track issues with incident management systems.
Maintain inventory and asset controls.
**OTHER FUNCTIONS:**
Returns non-working equipment.
May provide guidance/training on software for less experienced retail and corporate users.
Performs other departmental functions as directed and required.
Installs computer hardware and operating software at Corporate and retail stores.
**KEY RESULT AREAS:**
Dependability, behavior, adaptability, and interpersonal skills.
Ability to troubleshoot and correct faulty hardware and software.
Initiative, organization, quality and timeliness of problem resolution.
Ability to read, write, understand and produce technical documentation.
Ability to read, understand and manipulate network and desktop administration tools.
Ensure that computer systems for all stores and corporate associates are operating efficiently.
Active Directory and Exchange management and maintenance for access control and account creation.
Terminal Server management.
**REQUIRED EXPERIENCE:**
2 to 3 years help desk and desktop support experience in a Microsoft Domain environment.
**EDUCATIONAL REQUIREMENTS:**
Minimum of 2 years college level courses or 2 years of computer related work experience.
**REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:**
Working knowledge of Microsoft products both user facing and administrative.
Demonstrate analytical problem solving skills.
Demonstrated ability to work on assignments independently.
Planning and organizing skills.
Strong verbal, active listening and written communication skills.
In depth knowledge of hardware and software applications with preference for retail sales support.
In depth knowledge and understanding of computer operating systems in an Enterprise environment.
Familiarity with image process
Experience in working within a PCI or SOX environment.
A+Network+ or equivalent experience
**WORKING CONDITIONS:**
Rotating after hours and weekends
Occasional overtime work required throughout the year.
Heavy overtime work required at holiday periods.
Occasional out of state travel
**SAFETY HAZARDS OF THE JOB:**
Minimal hazards. General office working conditions.
**BUDGETARY RESPONSIBILITY:**
This position has no direct budget accountability. However, through performance of its essential job duties, the Help Desk Tier II can impact company costs and profitability.
**REPORTS TO THIS POSITION:**
The Help Desk Tier II position has no full-time positions reporting to it.
Mobile device support and management
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Help Desk Analyst
Posted today
Job Viewed
Job Description
PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.
Helpdesk Analyst
The selected candidate will work onsite in Conyers, GA alongside the project team.
Job Description:
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***
Help Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
Location: Conyers, GA(Hybrid - 1-2 days/week)
Duration: 1 year Contract (Possible extension)
*Bilingual, Spanish highly preferred*
*MUST have IT Help Desk Call Center exp*
Job Description:
Position Summary:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities:
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
- High School diploma or GED
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications:
- 2+ years' experience performing as Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Windows 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS
Skill matrix: Skill Required Experience Required Experience Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2 Years Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Required 2 Years Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 2 Years Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2 Years Bilingual - Spanish Highly desired IT Help Desk Call Center exp Required 2 Years
Help Desk Analyst
Posted 2 days ago
Job Viewed
Job Description
Job Responsibilities
- Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
- Provides technical assistance to both internal and external customers for tier one issues.
- This position requires handling a high volume of calls in a call center environment focused on customer service.
- Internal customer support involves troubleshooting hardware, software, and connectivity issues.
- The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
- External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
- The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
- 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS
- MUST have IT Help Desk Call Center experience
- Bilingual, Spanish highly preferred
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
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Help Desk Analyst
Posted 9 days ago
Job Viewed
Job Description
Location: Conyers, GA
Duration: 11+ Months
*Must be Bilingual, Spanish*
**Do not submit candidate previously submitted to #762935**
*Must have Call Center exp*
Job Description:
- Provides technical assistance to both internal and external customers for tier one issues.
- This position requires handling a high volume of calls in a call center environment focused on customer service.
- Internal customer support involves troubleshooting hardware, software, and connectivity issues.
- The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
- External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses.
- The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- High School diploma or GED
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
- 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Bilingual - Spanish
- Call Center exp
Help Desk Analyst
Posted 9 days ago
Job Viewed
Job Description
Location: Conyers, GA
Duration : 12+ months
*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to #763341**
*MUST have Call Center exp*
Job Summary
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management. External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- nswer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- High School diploma or GED
- Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
- 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS
Required skills
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Experience performing as Helpdesk Technician with handson knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- nswer user inquiries regarding computer software or hardware operation to resolve problems.
- Bilingual - Spanish
- Call Center exp
Help Desk Analyst
Posted 9 days ago
Job Viewed
Job Description
Location: Atlanta, GA
Duration: 12 month (extendable upto 12 months)
Interview: Web Cam Interview Only
Initally Remote Work Permitted
Job Description:
Position Responsibilities:
- Receive and track onboard and off board requests; check the requests for completeness and accuracy
- Submit requests for new accounts using ServiceNow ticketing system.
- Submit request for setup and delivery of equipment and wireless devices.
- Coordinate with application teams for additional application access requests
- Track progress of requests to completion and escalate to vendors and management as needed.
- Review accounts for accuracy of provision or deprovision based on requests
- Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
- Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
- Verify group memberships, network drives, and ServiceNow profiles are disabled for off boards
- Communicate status of processed onboard or off board requests to hiring managers
- Resolve requests within SLA while providing the highest level of customer service
- Display a consistent understanding of compliance to assist in high priority escalations and requests
- Associate degree in a related field OR minimum 2+ years of help desk support
- One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
- Minimum 2+ years proven experience working effectively with a diverse team in highly visible, fast-paced and changing environment with occasional aggressive timelines
- Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
- Detail oriented with the ability to work independently
- Excellent oral, written, and interpersonal communication
- Experience in performing well under pressure
- Capable of working competently with personnel at multiple levels of the organization
- Experience with ServiceNow or Okta is a plus
- Must have work authorization that allows candidate to work in the United States
- Associate degree in a related field
- Experience with excel spreadsheets, including formulas and reporting
- Experience with O365 Pro Plus core applications
- Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
- Excellent oral, written, and interpersonal communication
- Experience with Helpdesk support.