CUSTOMER SERVICE REPRESENTATIVE
Posted 18 days ago
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**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
Help Desk Analyst II
Posted today
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We are looking for an experienced Help Desk Analyst II to join our team in Orem, Utah. In this contract-to-permanent position, you will handle advanced technical support tasks, ensuring efficient resolution of escalated issues and maintaining the overall functionality of IT systems. This role offers an excellent opportunity to contribute to a dynamic IT environment while developing your expertise in system troubleshooting and user support.
Responsibilities:
Provide advanced technical assistance for hardware, software, and network-related issues escalated from Level 1 support.
Manage and prioritize support tickets using a help desk system, ensuring timely updates and resolutions.
Collaborate with Level 3 support teams or external vendors to address unresolved technical challenges.
Perform routine system maintenance, including updates, patches, and configurations to optimize performance.
Develop and maintain technical documentation, user guides, and FAQs to support knowledge sharing and self-service.
Mentor Level 1 support staff by offering guidance on troubleshooting techniques and best practices.
Ensure compliance with IT security policies during all support and maintenance activities.
Utilize remote support tools to assist end-users effectively, minimizing downtime.
Contribute to the continuous improvement of help desk processes and workflows.
Monitor system performance and proactively identify potential issues to prevent disruptions.
Requirements:
Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
At least 2-4 years of experience in a help desk or technical support role, with a minimum of 1 year in Level 2 support.
Proficiency in Windows 10 and macOS operating systems.
Hands-on experience with Active Directory and Microsoft 365.
Solid understanding of networking concepts such as IP configurations and DNS.
Skilled in using ticketing systems like ServiceNow or Zendesk.
Ability to troubleshoot and resolve basic to complex IT issues efficiently.
Strong communication skills to interact effectively with users and team members.
Service Desk Analyst
Posted today
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Location: Draper, Utah
Hire Type: Contract
• 4+ years experience working as a service desk analyst in the financial industry
• Knowledge of internet-based applications including Windows, Google, and iOS platforms
• Knowledge of internet networks, firewall, security settings, and B2B connectivity
• Ability to deliver superior professional service to internal and external clients
• Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
• Strong organizational, communication, leadership, interpersonal and time management skills
• Candidate must be proactive, enthusiastic and team-oriented within a global team
• Demonstrated project management skills
• Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
• Bachelor's degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.
Service Desk Agent
Posted today
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The Service Desk Agent is the first point of contact for users calling the IT Service Desk. The role is responsible for delivering high-quality end-user technical support for both software and hardware, using strong customer service and problem-solving skills. The agent will track issues, utilize a knowledge base, and work in a fast-paced 24/7 environment, aiming for high first-call resolution and continuous improvement of service delivery.
Job Responsibilities:
- Answer incoming IT support calls and log all information into the call tracking system.
- Listen carefully to users to accurately understand and document issues.
- Provide empathetic, urgent, and solution-oriented customer service.
- Deliver support across enterprise software, hardware, and infrastructure components.
- Perform triage, assessment, research, training/education, and resolution of incidents.
- Provide after-hours and weekend support when required.
- Handle installations, diagnostics, modifications, repairs, and cleanup of hardware/software.
- Support users via phone, online chat, or in-person with a professional and composed demeanor.
- Build rapport and trust with end-users by creating a positive support experience.
- Diagnose complex technical problems and offer effective solutions quickly.
- Escalate issues appropriately with business impact evaluations and timely status updates.
- Identify opportunities to improve or automate service desk processes.
- Excellent customer service and communication skills.
- 2–5 years of experience in a fast-paced, high-tech environment.
- Ability to work under pressure and independently.
- Strong understanding of technology and existing system support.
- Attention to detail, follow-through, and a team-oriented mindset.
- Ability to diagnose issues in a complex technical environment.
- Flexibility to work variable shifts including evenings, weekends, and holidays.
- Prior technical support experience.
- Experience in using knowledge base tools and IT service management systems.
Education:
High school diploma or GED with relevant work experience.
Education: High School
IT Service Desk Technician 2
Posted today
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Job Description
Here at Trucordia, we’re looking for an experienced IT Service Desk Technician 2 to join our growing team. This role plays a key part in supporting the technology that keeps our business running—providing hands-on and remote support to employees across the organization. From troubleshooting hardware and software issues to ensuring a smooth user experience, this role helps maintain the reliable, high-performing systems that enable our continued growth and operational excellence.
Duties and Responsibilities:
- Respond to and resolve technical support requests in a timely, service-oriented manner using our internal ticketing system.
- Troubleshoot and resolve hardware, software, and basic network issues for both on-site and remote team members.
- Configure, maintain, and upgrade workstations, applications, and other essential systems.
- Manage user accounts and permissions through Microsoft Azure Active Directory.
- Ensure accurate and complete documentation of support interactions, in line with internal service standards.
- Serve as a point of escalation for complex technical issues and support team-wide initiatives.
- Support employee onboarding by setting up devices and ensuring seamless access to required tools.
- Participate in an on-call rotation and assist with other hands-on IT needs as they arise.
Qualifications:
Qualifications
- At least 2 years of hands-on IT support experience in a corporate service desk environment.
- Working knowledge of Microsoft 365 and Exchange Online administration.
- Experience supporting a large, multi-site organization (4,000+ users preferred).
- Ability to create clear, user-friendly technical documentation.
- Strong communicator with a customer-first mindset and a knack for problem-solving.
- Comfortable working cross-functionally with other IT teams and contributing to process improvement.
- Bonus points for certifications like CompTIA A+ or Microsoft Cloud Fundamentals.
Additional Information
Please see our company Benefits:
- Medical, Dental, Vision
- Life and AD&D insurance
- FSA / HSA
- Commuter & Child Care FSA
- Cancer Support Benefits
- Pet Insurance
- Accident & Critical Illness
- Hospital Indemnity
- Employee Assistance Program (EAP)
- 11 Paid Holidays
- Flexible PTO
- 401K
Additional Information:
- This position is 100% onsite
- Occasional after-hours support may be required.
- Be able to lift 50 lbs.
- This position requires long periods of sitting using a computer
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
IT Service Desk Analyst
Posted today
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Overview
At Ernest Health , we provide specialized medical and rehabilitative services to our patients through our rehabilitation and long-term acute care hospitals. We treat patients who often are recovering from disabilities caused by injuries or illnesses, or from chronic or complex medical conditions.
We strive to attract, retain, develop, and empower our employees, supporting them in their professional growth with career advancement opportunities and a path to success within our organization.
We are seeking an IT Service Desk Analyst to join our team!
This is a remote position.
As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs. These programs focus to enhance the employees' work experience, recognize, and celebrate achievements. We also encourage employees to share their work experience through "My Ernest Journey" and through our Engagement Survey, where our approach is "You Spoke, We Listened". These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.
Our hospital offers comprehensive benefits, designed to support your health and financial well-being.
Benefits:
- PPO and High Deductible Medical Plan options
- Flexible Spending and Health Savings Account options available
- Dental and Vision coverage
- 401K with employer matching
- Life insurance
- Short-and-long term disability
- Employee Assistance Program
- Wellness Program with quarterly wellness challenges with participation incentives
- Earned Time Off - start accruing vacation time on start date
Required Skills:
- High School Diploma or GED; Associate's Degree preferred.
- Prior Help Desk/Service Desk Support experience required.
- Windows Desktop support experience required.
- Experience with Ivanti ITSM or similar ticketing system required.
- Windows based printer installation/troubleshooting experience required.
Required
- Demonstrates ability to work with users of varied positions to provide highly effective support and problem resolution skills.
- Customer focused, troubleshooting skills.
- Proficiency with data entry, word processing, email and record management.
- Effective organizational and time management skills.
- Outstanding written and verbal communication skills.
- Punctual and Regular Attendance.
- Experience with Office 365, Outlook, Active Directory/Entra accounts
- Ability to maintain proper levels of confidentiality.
- Ability to work closely and professionally with others.
- Ability to remotely support users.
- Experience with SCCM/Intune managed devices.
- CompTIA A+ or similar Help Desk Related Certification.
- Experience in a Healthcare based IT setting.
- Experience with Microsoft 365, SharePoint, Entra ID, EMR, Printer Logic
Responsibilities
The Service Desk Analyst serves as the primary point of contact for IT support for hospital staff, employees, vendors, and consulting medical professionals. This role involves efficiently handling incoming support requests via phone and self-service portals, with a focus on identifying and resolving hardware and application problems. Key responsibilities include thorough issue documentation, timely escalations, contributions to the IT knowledge base, and ensuring clear, timely communication with end-users and internal IT teams. The analyst also plays a role in event management, communicating initial details and resolution notices for critical outages to effectively inform IT teams and hospital business partners. The position requires exceptional customer service skills and strong written and verbal communication abilities.
Minimum Salary
USD $21.00/Hr.
Maximum Salary
USD $25.00/Hr.
NON IT Customer Service, Service Desk Agent
Posted today
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Job Title: NON IT CSR Customer Service, Service Desk Agent
Location: South Jordan, UT 84095
Duration: 12 Months Contract (Possible extension)
Pay Range: $21/hr. on W2
Job Description:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
- Demonstrate strong customer service skills to provide phone support including
- Listening to the customer to gain an accurate understanding of the situation
- Being empathetic to the customers situation and having a sense of urgency to resolve the issue
- Producing accurate, detailed documentation at the client, problem and incident level
- Resolving conflict
- Responsible for high quality end-user technical support, related to enterprise software and hardware
- Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
- Excellent customer service skills required
- Excellent communication skills required
- Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
- Preferred work experience in technical support role but not required
- Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
- Self motivated and ability to work on own initiative in a high pressure environment
- Willing to work variable shifts including evenings, weekends and public holidays
- Responsible for high quality end-user technical support, related to enterprise software and hardware
- An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems - Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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