20 Help Desk jobs in Palmetto

The Customer Support Specialist will be responsible for working with families to coordinate the logistics of their campers training session and support them in the onboarding and arrival process. Ideally, each family has been given the resources and support that is necessary for the camper to have an incredible training experience at IMG Academy!

Position Responsibilities

• Effectively communicating with clients about requirements and expectations for their training experience
• Identify and sell add-on products such as transportation, gear packages, off-campus trips etc. as well as upgrading their current training program
• Determine customer needs and expectations while making expert recommendations to maximize the customer’s experience
• Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
• Demonstrate product knowledge in all areas of the camp program, sports, & IMG campus
• Manage new camp enrollees, current campers, post-camp concerns/questions
• Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during, and after time on campus
• Maintain close relationship with Camp Directors to generate beneficial outcomes for both the camper and IMG Academy
• Identify new opportunities for business development designed to increase camp program enrollment
• Provide coverage, manage, and assist with the clearance of registration forms for camp and boarding school
• Assist with overflow of needs from other departments especially during peak seasons on campus
• Manage time effectively, meeting personal, and company goals and working effectively with other members of the advisor team
• Provide support for Camp Advisors including adding products, completing email request, providing solutions to concerns
• Manage the general Camp Service email and phone line to fulfill customer request
• Manage the clearance of registrations forms for camp and boarding school.
• Provide coverage during check-ins to answer questions and assist with sales needs
• Adhere to all company policies, procedures, and business ethic codes
• Other duties as assigned

Knowledge, Skills and Abilities

• Sports Marketing, Sports Management, Hospitality or related business degree
• Provides a world-class customer experience to IMG Academy camper’s and their family
• General knowledge of sports
• Experience with high-volume calling
• Experience with MS Office, Outlook, or CRM System
• Desire to work collaboratively with colleagues
• Excellent written and verbal communication skills
• Attention to detail
• Bilingual (Spanish, Japanese, Chinese) 

Physical Demands and Work Environment

• Ability to work flexible hours to include nights, weekends and holidays is required

Position Summary:
The Senior Customer Support Specialist plays a vital role in supporting families and ensuring a seamless onboarding and arrival experience for campers. This position is responsible for delivering exceptional customer service, and offering guidance to families, ensuring every camper has outstanding training experience at IMG Academy.

Position Responsibilities:

• Effectively communicate with families regarding expectations, logistics, and requirements for their training sessions
• Identify and recommend add-on products such as transportation, gear packages, off-campus excursions, and training upgrades
• Assess customer needs and offer personalized solutions to enhance their experience
• Maintain and update CRM tools accurately, including sales pipelines, follow-ups, and customer notes
• Demonstrate strong product knowledge across all camp and sport program offerings
• Educate families on camp features, benefits, and policies
• Serve as a liaison for campers and families pre-arrival, during camp, and post-camp
• Manage concerns and questions related to onboarding, schedules, or overall camp experience
• Collaborate closely with Camp Directors and other departments to ensure smooth transitions and shared outcomes
• Support business development efforts by identifying opportunities to increase enrollment and satisfaction
• Provide backend support to Camp Advisors including adding/updating products, email requests, and customer solutions
• Monitor and respond to the general Camp Services phone line and email inbox
• Assist with clearing registration and onboarding documents for both camp and boarding school
• Provide support to other departments, especially during peak periods and major arrival/check-in days
• Attend Outreach and Sport team meetings; support cross-functional initiatives
• Maintain expert-level knowledge of the IMG Academy campus and program offerings
• Uphold all company policies, procedures, and ethical standards
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Bachelor’s degree in Sports Management, Hospitality, Business, or related field
• 3–4 years of customer service or sales experience
• General understanding of sports and athletic training environments
• Demonstrated track record of meeting sales or service goals
• Proficient in Microsoft Office, Outlook, and CRM platforms
• Strong interpersonal, verbal, and written communication skills
• Ability to manage time effectively and collaborate with others
• High attention to detail and ability to handle high-volume requests
• Ability to work flexible hours including evenings, weekends, and holidays

Additional Preferred Skills:

• Master’s degree in Sports Management, Business, or a related field
• Bilingual (Spanish, Japanese, or Chinese preferred)

Physical Demands and Work Environment:

• Must be able to work in a dynamic, fast-paced campus environment
• Flexibility to work non-traditional hours (evenings/weekends/holidays) during peak seasons
• Ability to stand and walk for extended periods during camper check-ins or on-campus events

• Bachelor's Degree from an accredited institution
• 2-4 years of experience in scheduling within a fast paced customer service environment
• Experience managing multiple accounts and tasks concurrently.
• Working knowledge of Microsoft Suite applications.
• Experience optimizing schedule, cost, and quality constraints.
• Experience with SAP or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.

• Ensure collaboration and communication with Program Management Organization in SRQ and TWB as well as with the Key Account managers and Customer Support & Sales managers.
• Open, monitor status and close sales and service orders in the ERP.
• Identify savings opportunities by searching for used parts in the inventory of installed in "house-owned" units.
• Monitor progress of maintenance and/or manufacturing jobs routed through the workshops through the ERP and with the production manager (s).
• Outbound (and occasionally inbound) logistics of the product and parts.
• Assist invoicing and collection of receivables from the customer.
• Maintain paper and electronic files of MRO and/or manufacturing jobs per QMS requirements.
• Issue parts pick tickets from the ERP.
• Occasionally travel to visit customers at trade shows or at the customer's facility.
• Performs contract review of all orders for customer requirements to include import/export shipping, documentation, and quality requirements.
• Make timely status updates to the internal or external customer.
• Assist in developing appropriate pricing for non-standard MRO jobs.
• Quote MRO jobs to the customer, as authorized, and follow up on quote approvals.
• The CSR is considered a vital liaison between the repair station and the customer and will work with other employees to share information and help resolve production issues.
• Manage phone and e-mail communications with customer's representatives.
• Develop a relationship of trust with the customer.
• Works closely with planner to identify shortages and additional order requirements.
• Perform other administrative duties as assigned.
• Regular, predictable attendance is required.
• Physical Demands: Sitting 80%, Walking/Standing 20%
• Work Environment: Office setting with moderate office noise