62 Help Desk jobs in Pleasant Hills

Location: Onsite/Hybrid, Pittsburgh PA

Job Type: Full Time

Work Authorization: US Citizen / Green Card

The A.C. Coy Company has an immediate need for a Help Desk Systems Administrator.  Ideal candidates must have at least 3-5 years in help desk and server administration experience.

Responsibilities

• Provide technical support for desktop/laptop hardware, applications, phone systems, Microsoft 365, SharePoint, printers, and custom applications
• Diagnose and resolve complex technical issues, develop solutions to recurring technical problems
• Install, configure, and maintain operating systems, applications, and system updates
• Perform routine maintenance to ensure optimal performance of equipment
• Provide remote support and troubleshooting for users working from home
• Assist with employee onboarding and offboarding
• Monitor, troubleshoot, and optimize VMware/Hyper-V infrastructure
• Manage server and network related issues providing level 1 troubleshooting support
• Maintain the security of a network by managing, configuring, and monitoring Palo Alto Network Firewalls
• Assist in any computer repair/PCBuilds, and maintenance

Experience 

• 3-5 Years of general networking experience
• Strong experience providing technical support for Microsoft 365 applications
• Experience troubleshooting and providing technical support for Laptop/Desktop hardware, phone systems, and printers
• Knowledge of Firewall and VMWare Administration- Palo Alto, Hyper-V- a Plus
• Strong experience in Domain Name Systems (DNS), and Domain Administration
• Experience managing, configuring, and maintaining VPNs - Global Protect a plus
• Knowledge of security system platforms- Genetec a plus
• Experience using FTP management systems such as CrushFTP- a plus
• Employee onboarding and offboarding experience- preferred
• Strong experience in IP Phone System support, installation, and maintenance
• Experience in PC Builds/Computer repair/maintenance
• Experience using Veeam or any related system backup software preferred

1. Help Desk and User Support

• Answer inbound telephone and email desktop and systems support requests.
• Responsible for all end user software support, including: Windows based operating systems, Microsoft Office suite, and financial industry applications.
• Responsible for all end user hardware support including: a demonstrated knowledge in PC (hardware) repair, fax machine and printer clearing and basic service.
• Responsible for the deployment of PC computers, laptops, mobile devices and cloud PCs
• Responsible for new user training and technology introduction.
• Document and research all problems and resolutions via online utilities.
• Communicate with customer; provide status updates, and follow-up ensuring user satisfaction.
• Escalate problems to appropriate IT personnel or IT management as necessary.
• Handle first-level request without assistance, maintain a high first-level resolution rate.
• Daily contact with all levels of employees and customers primarily to share and receive information regarding problem resolution, "how to" requests and expectations of resolution timeframe.
• Identify areas for process improvement; technical and procedural.
• Perform routine patching and maintenance on user PCs and servers.
• General support of all devices electrical or electronic, including AV equipment, video teleconferencing, audio teleconferencing and archival storage equipment.

1. Windows Active Directory and Microsoft 365 Administration

• Manage Active Directory administration of current environment and new additions.
• Maintain and preserve system security.
• Document all user, group and access rights.

1. Assist in Managing Network Servers and Infrastructure

• Helps support all network hardware and software infrastructure including: Windows Operating Systems, Intel servers and network switch and router fabric.
• Perform routine patching and maintenance on all network servers.
• Monitor network and server performance and recommend/perform appropriate corrective action.
• Help manage current IP based network, including routing, switching, cabling and WAN connections.
• Perform emergency service after-hours when needed.

1. Serve as resource for all new infrastructure, software implementation and engineering projects:

• Work with senior IT staff to install and configure sponsor supplied software to remotely access proprietary trading systems.
• Work with senior IT staff to coordinate firewall changes and network IP routing changes as needed.
• Work with department supervisory staff to solve business process challenges and implement a project plan to increase productivity.

• Minimum : 2 year Associate Degree program in Computers, Electrical Engineering or similar technology. Or, current Microsoft Certified Solutions Expert (MCSE) certificate. Or, current Cisco Certified Network Administrator (CCNA)

• 1-3 years work experience in IT/network help desk support role.
• Experience in working on projects.
• Previous experience in the financial services industry is helpful.

• Senior Help Desk/Onsite Support Analyst provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution. Provides guidance, assistance, coordination and follow-up on problems and ensures resolution.
• Provides support to a specific group of customers on applications, infrastructure and technology related activities for small projects.
• Works with application developers and operations to support production applications and customer-specific operations.
• Trains customers on new products, applications and platforms. Contributes to the achievement of team objectives.
• Bachelor's degree in a related discipline or equivalent work experience required.
• Experience in technical and customer-support required, experience in the securities or financial services industry is a plus.

• Hardware update experience
• Asset tagging and inventory experience
• Attention to detail
• Data entry

• Duration: 1-month contract assignment
• Work Schedule: 5 days onsite per week, Thursday - Monday, 4PM - 11:00 PM or 4:00PM-12:00AM EST (Can work earlier shift on Saturday & Sunday)
• Rate Range: $25-30/hr. W2 (based on experience)

Contract to Hire. Onsite. Oxford Solutions is working with a client seeking a Help Desk Support Associate to provide technical assistance to end users. This role requires 2 to 4 years of experience in IT support and the ability to work a flexible schedule, including evenings and weekends.

Responsibilities

• Provide software, hardware, and network support as needed
• Respond to help desk tickets via phone and email
• Troubleshoot and resolve technical issues for Windows environments
• Assist end users with system and application-related issues
• Maintain accurate documentation of support requests and resolutions

• Associate or Bachelor's in IT or related area
• 2 to 4 years of experience in an IT support or help desk role
• Working knowledge of ticketing software, Active Directory, DHCP, DNS, Subnets, Windows 7 and up, Windows server 2008 and up, VPN software, Microsoft Office suite
• Knowledge of computer hardware, and familiarity with networking concepts.
• Strong customer service skills and ability to communicate technical solutions effectively
• Experience troubleshooting Windows operating systems and applications
• Ability to prioritize and resolve technical issues efficiently
• Strong attention to detail and good documentation skills

• ctual Job Title: Product Support Representative-Software Support Services
• The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.
• This is rotating schedule job, 8am-8pm to be discussed during interview process.
• This is also Hybrid role, Typically 3 days/week TBD by hiring manager in the interview process.

• These data migration/installation activities include the following:
• Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
• Remote configuration of software according to customer specifications.
• Post install support within the product support call center.
• dditionally, the role will assist customers with maximizing the utility of Care Orchestrator software by appropriately configuring the software and training end-users to meet individual customer needs. This position will also work closely with the software engineering team to resolve escalated customer issues and to determine requirements for future releases, as well as assist with testing future releases prior to launch.
• Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application.
• Inform Product Managers on customer issues related to software utilization and software design.
• Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills.

• Conflict Management, Timely Decision Making, Process and Time Management Skills.
• Market foresight, learning agility and teaming
• bility to deal with multiple tasks and conflicting priorities
• n action/problem solving orientation including independent thought process and independent learning
• Maintain software and computer technical expertise
• Outstanding Interpersonal and communication skills
• bility to work within a team environment

• Define with their manager goals for personal and professional development
• Take accountability to execute their personal development plan to grow within current role and to prepare for future roles

• Minimum of an Associate's degree, Bachelor's degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
• minimum of 3+ years of appropriate IT related customer service.
• Experience in the medical device industry highly desired.
• Professional phone skills and Customer Service Skills highly desired.
• Experience with use of software including Microsoft Office, Word, Excel and SAP required.
• Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting.
• demonstrated understanding of computer networks and database structure is also required to perform the role.
• Knowledge of Windows XP, Vista, 7, and 8 Operating systems required.
• Knowledge of Android and iOS mobile operating systems highly desired.
• Knowledge of SQL Server preferred.
• This position performs in a standard call center environment which includes a scheduled shift rotation covering 8am-8pm Monday through Friday. Limited travel (5%) which could require the setup of equipment up to 25 lbs.
• Requires a demonstrated proficiency in use of standard office equipment - including computers.

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20

• Provide helpdesk support to customers
• Assist with Mission Voice Platform Software and hardware problems
• Utilize and manage customer service software to maintain customer issue database
• Work with Engineering teams as needed to help resolve customer issues

• BS Computer Science, Information Science or another technical discipline
• 1 -5 years' work experience working directly with the customer, resolving technical issues
• General Computer and Networking Knowledge
• Familiarity with working on Microsoft and Linux Operating systems
• Good customer communication, trouble shooting and problem solving skills
• Excellent verbal and written communication skills