109 Help Desk jobs in Sunrise

• Employment Eligibility (e-Verify): English & Spanish
• Right to work: English / Spanish

• Responsible for ensuring proper desktops, portables, peripherals and software operation so that end users can accomplish business tasks
  
• Diagnose and troubleshoot hardware malfunctions and perform repairs, part replacements, and upgrades to maintain system performance
  
• Prioritize, document, and actively resolve end-user help requests
  
• Escalating incidents when considered appropriate and necessary to maintain SLA expectations
  
• Field incoming requests from end users via telephone, e-mail or other established support channels
  
• Provide guidance, monitor tickets, investigate unresolved issues, troubleshoot configuration issues, perform software installations, and hardware repairs
  
• Document all relevant information, including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken, and resolution, with attention to detail
  
• Proactively engage the required resources to ensure the customer's expectation is exceeded
  
• Take ownership of assigned tasks, ensuring thorough follow-up and resolution
  
• Stay up to date with emerging technologies and security best practices
  
• Work on-call on an as-needed basis
  
• Document recurring problems and identify the root cause to find solutions
  
• Provide technical support for AV equipment, including projectors, microphones, video conferencing systems (Crestron), and digital displays
  
• Assist end users with corporate-assigned mobile device issues, setup, and configuration
  
• Manages/updates the supply inventory
  
• Support remote and traveling users via remote login and phone
  
• Prepares computers/workstations with all the necessary hardware and software components and creates user accounts (as needed)
  
• Advanced administration of other systems as assigned, trained or mentored by senior members of the team, or instructed in special training sessions
  
• Advanced administration and basic troubleshooting of Office 365
  

• Minimum 3 years of experience in a help desk environment
  
• Strong knowledge of Windows operating system, macOS, and common enterprise applications
  
• Experience with Active Directory, Office 365, and basic network troubleshooting
  
• Audio-Visual (AV) expertise (Projectors, sound systems, video conferencing platforms, and AV control systems
  
• Certification in CompTIA A+, MS Windows 10, Apple Device Support, N+ certification (Preferred)
  
• Ability to work independently and demonstrate initiative in problem-solving
  
• Excellent communication skills with a focus on customer service
  
• A high level of commitment and reliability, ensuring all tasks are completed effectively
  
• Ability to multitask and work with interruptions
  
• Ability to work in a close team environment
  
• Ability to work 'On-call' and on an 'As-needed' basis (Required)
  

• Industry leading medical, dental and vision insurance plan
• 401(k) Retirement Plan with a company match of 100% on up to 5% of compensation (match is fully-vested immediately)
• Generous PTO policy
• Eligible for performance based bonuses

Join to apply for the Systems Analyst / Help Desk Analyst role at ISTN

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Join to apply for the Systems Analyst / Help Desk Analyst role at ISTN

Job Description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Job Description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

• Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
• Troubleshooting ability
• Active Directory and Office 365 account management (create, disabled, Password resets)
• Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
• Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
• Support Microsoft Teams, Zoom, WebEx
• Install and provisioning Windows client OS
• Mapping Printers and Network Drives
• Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
• TCP/IP knowledge to troubleshoot basic problems on LAN
• Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
• Maintaining IT team support documentation
• Being able to follow instructions and collaborate with Co-workers
  
  

• Bilingual is a plus - English and Spanish Ability
• Certifications are a Plus.
• Desired Qualifications 3+ years experience in a technical support
• Previous experience in IT, computer science, or other related fields
• Strong problem solving and critical thinking skills
• Ability to learn new technologies quickly
• College Degree is a plus
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Computer and Network Security

Referrals increase your chances of interviewing at ISTN by 2x

Fort Lauderdale, FL $102,890.67-$32,288.00 1 month ago

Miami, FL 102,890.67- 132,288.00 1 month ago

Fort Lauderdale, FL 102,890.67- 132,288.00 1 month ago

Miramar, FL 102,890.67- 132,288.00 1 month ago

Miami, FL 116,480.00- 149,760.00 1 month ago

Deerfield Beach, FL 55.00- 70.00 1 month ago

Fort Lauderdale, FL 30.00- 35.00 2 days ago

Sunrise, FL 70,000.00- 135,000.00 6 days ago

Fort Lauderdale, FL 116,480.00- 149,760.00 1 month ago

Fort Lauderdale, FL 116,480.00- 149,760.00 1 month ago

Miramar, FL 116,480.00- 149,760.00 1 month ago

Fort Lauderdale, FL 65,000.00- 80,000.00 16 hours ago

Miami, FL 116,480.00- 149,760.00 1 month ago

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Job DescriptionJob Description

We are seeking a Systems Analyst / Help Desk Analystto join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

• Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
• Troubleshooting ability
• Active Directory and Office 365 account management (create, disabled, Password resets)
• Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
• Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
• Support Microsoft Teams, Zoom, WebEx
• Install and provisioning Windows client OS
• Mapping Printers and Network Drives
• Troubleshoot PC peripherals such as webcams, , USB printer, etc.
• TCP/IP knowledge to troubleshoot basic problems on LAN
• Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
• Maintaining IT team support documentation
• Being able to follow instructions and collaborate with Co-workers

Qualifications:

• Bilingual is a plus - English and Spanish Ability
• Certifications are a Plus.
• Desired Qualifications 3+ years’ experience in a technical support
• Previous experience in IT, computer science, or other related fields
• Strong problem solving and critical thinking skills
• Ability to learn new technologies quickly
• College Degree is a plus

Company DescriptionSeeking Help Dasek Analyst; Systems Analyst; Consultant;Company DescriptionSeeking Help Dasek Analyst; Systems Analyst; Consultant;

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

• Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Having worked in an MSP environment is a MUST .
• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
• Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus

About Capitol Bridge

Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Capitol Bridge invites talented individuals to join us in a Help Desk Operator Intermediate Role to support an important government project. In this role, you will be a key player in providing essential customer support to our organization. As a mid-level team member, you will have the opportunity to develop your skills in troubleshooting issues, assisting users with inquiries, and contributing to the overall efficiency of our help desk operations. This is an ideal position for individuals passionate about customer support, offering growth opportunities within a supportive and collaborative work environment. Join us in making a positive impact by ensuring the smooth functioning of Capitol Bridge's systems. This position is contingent to successful completion of Security and background requirements.

Location : Weston, FL (Remote)

Pay and Benefits:

• Salary: 17.50 p/h
• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave
• Employee Assistance Program
• Paid Training
• Paid Holidays

Job Responsibilities:

• Provide customer support services to the client's registrant community.
• Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue.
• Provide first-tier support to end users for call support and resolve less complex problems immediately.

Qualifications & Experience:

• High School Diploma or High School Equivalency
• Seven (7) years of experience with two (2) years as a customer support services operator/analyst.
• Must be within commuting distance to El Paso, TX or Weston, FL.
• A multilingual speaker is a plus.

Screenings Requested:

You may receive requests for background checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

• Develops computer systems specifications that address business requirements and fit with company/customer system architecture standards
• Work with team to communicate issues and troubleshoot as needed.
• Resolve issues by utilizing knowledge of software and hardware.
• Work in a cleared and mission-oriented environment.
• Support provided is to keep key IT systems up and running.
• These systems are critical to keeping mission on track. So, it is a very important task and mission!

• Education: Technical Training, Certification(s) Must be IAT level II Compliant and Operating System Computing environment compliant.

• 5+ years of related experience in troubleshooting IT

• Should be capable of resolving IT issues on software and hardware systems.

• Secret Required Skills and Abilities: Ability to think logically and calmly.

• Prefer experience using a trouble ticketing system

• Doral, FL.
• This position is onsite and there is no remote availability

• Candidates must have at least a interim Secret Clearance; Must be able to obtain a TS/SCI

Job Title: Enterprise Service Desk Technician - Senior.

Location: Doral, FL; On-Site

Employment Type: Full-Time

Shift: N/A

About the Company

Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) and Historically Underutilized Business Zone (HUBZone) established in 2010. ATG has immense experience and a strong, solid reputation throughout various government agencies providing consistently superior, innovative and cost-effective solutions. ATG is a premier provider of cybersecurity, risk management framework (RMF) and communications cybersecurity solutions as well as information technology (IT) and communications consulting, system engineering, integration, deployment and operation of state-of-the-art command and control and information systems that deliver critical network centric solution to the warfighter. We are looking for innovative industry professionals to join our team and continue our proven track record.

ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability

Job Summary

We are seeking a Senior Enterprise Service Desk Technician to join our team. In this role you will be responsible for supporting the team in various ways during simultaneous conferences and events. You will play a key part in ATG's support of various USSOUTHCOM efforts to deter aggression, defeat threats, protect National Security, rapidly respond to crisis situations and build various areas of responsibility (AOR) Information Technology (IT) capacity. Our team will provide direct support to implement and sustain mission critical IT networks and robust cyber defense services.

Key Responsibilities

• Support the timely resolution of IT incidents and service requests, escalating complex issues to appropriate teams when necessary

• Ensure adherence to established IT service management processes and procedures, including incident, problem, and change management

• Monitor service desk metrics and key performance indicators (KPIs), reporting on trends and recommending improvements

• Support technical escalation requirements for complex IT issues, providing advanced troubleshooting and problem-solving support

• Collaborate with other IT teams to coordinate cross-functional support and resolve widespread issues along with maintain and update knowledge base articles and standard operating procedures for common IT issues

• Participate in continuous improvement initiatives to enhance service desk efficiency and customer satisfaction and assist in training and mentoring junior service desk staff members.

• Ensure compliance with USSOUTHCOM security policies and procedures in all service desk operations

• Provide technical assistance to computer users.

• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.

• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

• Security Clearance Level: Must hold an active Secret level clearance.

• Highschool Diploma and 7 years experience

• Strong knowledge of IT service management principles and ITIL framework • Excellent customer service and communication skills

• Proficiency in ticketing systems and remote support tools and experience with Windows, Linux and Mac operating systems, as well as common business applications

• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.

• Plans and leads major technology assignments.

• Evaluates performance results and recommends major changes affecting short-term project growth and success.

• Functions as a technical expert across multiple project assignments.

• May supervise others.

• Experience in large, distributed IT enterprises

• ITIL Foundation Certificate

• Experience in DoD or Government IT support environment

• Familiarity with cybersecurity best practices and compliance

• Knowledge of scripting languages for automation (PowerShell, python, etc.).

• Work to be preformed out of Doral, FL supporting various missions across the area of responsibility.

• Must be able to sit for long periods of time in office-setting

• Performance Bonuses and annual salary reviews

• Health, dental, and vision insurance

• Short Term Disability, Long Term Disability, and Life Insurance

• 401(k) plan with company match

• Opportunities for professional growth and development

• A collaborative and inclusive work environment