CUSTOMER SERVICE REPRESENTATIVE
Posted 18 days ago
Job Viewed
Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
IT Help Desk Technician
Posted today
Job Viewed
Job Description
Hiring immediately for IT Help Desk Technician
Transdev is proud to offer:
- Competitive compensation $60,000 to $65,000/year
Benefits include:
-
Vacation: minimum of two (2) weeks
-
Sick days: 8 days
-
Holidays: 12 days; 9 standard and 3 floating
-
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
OVERVIEW:
The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.
RESPONSIBILITIES:
-
Provide first-line support and technical assistance to users via phone, email, or in person.
-
Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
-
Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
-
Install, configure, and maintain computer systems, peripherals, and software applications.
-
Perform routine maintenance tasks, such as updates, patches, and system backups.
-
Create and update technical documentation, user guides, and knowledge base articles.
-
Assist in the deployment and rollout of new hardware and software solutions.
-
Maintain and update local asset inventory.
-
Conduct training sessions and workshops to educate users on IT best practices and procedures.
-
Collaborate with other IT team members to improve processes and procedures.
-
Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.
QUALIFICATIONS:
-
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
-
Proven experience working in a technical support role, preferably in an IT help desk environment.
-
Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations.
-
Must be able to write system documentation for new and existing programs.
-
Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
-
Must have the ability to prioritize and deal with time pressures and daily system problems.
-
Ability and willingness to learn applications and provide support.
-
Ability to support wireless technologies including phone and tablets.
-
Ability to support LAN phone technology.
-
Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
-
Proficiency in troubleshooting common technical issues and providing timely resolutions.
-
Excellent communication and interpersonal skills, with a customer-focused approach.
-
Ability to prioritize and manage multiple tasks in a fast-paced environment.
-
Strong analytical and problem-solving skills with attention to detail.
-
Experience with remote support tools and ticketing systems.
-
IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
-
Knowledge of networking concepts and protocols is desirable.
PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
-
90% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
-
10% of work is accomplished outdoors, on buses or other vehicles or in the bus yard.
-
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
-
Must be able to lift fifty (50) pounds.
PRE-EMPLOYMENT REQUIREMENTS:
-
Must submit to drug testing and a background check.
-
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
-
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
-
Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Information Technology (IT)
Job Type: Full Time
Req ID: 5849
Pay Group: QSN
Cost Center: 516
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
IT Help Desk Technician
Posted 18 days ago
Job Viewed
Job Description
Transdev is proud to offer:
+ Competitive compensation $60,000 to $65,000/year
Benefits include:
+ Vacation: minimum of two (2) weeks
+ Sick days: 8 days
+ Holidays: 12 days; 9 standard and 3 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
OVERVIEW:
The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.
RESPONSIBILITIES:
+ Provide first-line support and technical assistance to users via phone, email, or in person.
+ Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
+ Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
+ Install, configure, and maintain computer systems, peripherals, and software applications.
+ Perform routine maintenance tasks, such as updates, patches, and system backups.
+ Create and update technical documentation, user guides, and knowledge base articles.
+ Assist in the deployment and rollout of new hardware and software solutions.
+ Maintain and update local asset inventory.
+ Conduct training sessions and workshops to educate users on IT best practices and procedures.
+ Collaborate with other IT team members to improve processes and procedures.
+ Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.
QUALIFICATIONS:
+ Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
+ Proven experience working in a technical support role, preferably in an IT help desk environment.
+ Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations.
+ Must be able to write system documentation for new and existing programs.
+ Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
+ Must have the ability to prioritize and deal with time pressures and daily system problems.
+ Ability and willingness to learn applications and provide support.
+ Ability to support wireless technologies including phone and tablets.
+ Ability to support LAN phone technology.
+ Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
+ Proficiency in troubleshooting common technical issues and providing timely resolutions.
+ Excellent communication and interpersonal skills, with a customer-focused approach.
+ Ability to prioritize and manage multiple tasks in a fast-paced environment.
+ Strong analytical and problem-solving skills with attention to detail.
+ Experience with remote support tools and ticketing systems.
+ IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
+ Knowledge of networking concepts and protocols is desirable.
PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
+ 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
+ 10% of work is accomplished outdoors, on buses or other vehicles or in the bus yard.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
+ Must be able to lift fifty (50) pounds.
PRE-EMPLOYMENT REQUIREMENTS:
+ Must submit to drug testing and a background check.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Information Technology (IT)
Job Type: Full Time
Req ID: 5849
Pay Group: QSN
Cost Center: 516
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
IT Help Desk
Posted today
Job Viewed
Job Description
The client is a prominent global technology solutions provider, renowned for its comprehensive range of services and products tailored to meet the diverse needs of businesses.
The company's core focus revolves around assisting organizations in managing and optimizing their IT operations, thereby driving productivity, efficiency, and innovation. It offers an extensive array of services, including strategic consulting, technology implementation, cloud computing, data center management, cybersecurity, software licensing, and hardware procurement.
In addition to its business-to-business (B2B) services, it also serves as a valuable resource for IT professionals and decision-makers, providing valuable insights and thought leadership through its various publications, webinars, and events.
Rate Range: $35-$45/Hr
Job Description:
- HelpDesk, Executive Support, Zoom Conference Rooms, Teams Telephony is an absolute plus.
- People skills essential since a 'hand-holding' user base. Also the ability and want to learn as much as possible as Stamford will have various technical issues and support requirements.
- Strong Network IT & Executive Support
- Sinclair & Yes Networks are the organizations
- The Stamford, CT office is open (they will be based out of that office & onsite)
- They want a person closer to Stamford than NY
- They need someone to help them migrate over from Sinclair to Yes Networks This role supports YES and is an extension of the Sinclair Broadcasting IT HelpDesk support.
- The person would be like a concierge
- Help with an individual to troubleshoot tickets, software & services, move equipment from racks, moves, & working on all parts of Yes' infrastructure
- Assist in the deployment
- Phones, printers, emails, networking, broadcast equipment
- They would support Sinclair, Yes Networks, Fox (no longer FOX)
- Password reset, with good bed side manner
- Troubleshoot desktop, laptop, servers
- Network/Server/Virtualization/Storage/Wireless
- Can assist where need be & will be the end all be all resource for those environments
- Microsoft/Dell/Mac environment Also, Microsoft Team Telephony and iPhone support.
- Troubleshoot, network, files, servers, router, desktop, laptop
- The NY office is not open so it is NY as needed (NY is now open)
- They would be based in Stamford (50 onsite)
- It is a train ride away to travel to NY (*maybe open up in June or July) when required Needs to be flexible, but Wednesday is the main day in NY.
- They would have a schedule
- It is a brand new refresh & they are moving from Client to Dell machines (already migrated to Dell)
- Follow up, identify an issue, communicate clearly, document
- ServiceNow is what they utilize
- The user can call the service desk, they can put it on the portal or send an email to create a ticket
- Some users call direct & they are not supposed to do so
- They will do a lot of executive support & will be involved in projects
- They may support events
- Migrating email, supporting proprietary applications, network migration, connecting to the network, how to connect from Fox network over Sinclair, or Yes
- Be strong with Slack & manage that
- Work with racks, help with cabling, cable management, migrating printers, documenting the network, they need to be a generalist
- Upgrading networks, firewalls, VPN's
- They are looking at (6) months I'm good with six-month increments; but need to be flexible in case we need to swap out / replace support.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or Message frequency may vary. Msg & data rates may apply.
Help Desk Consultant
Posted 4 days ago
Job Viewed
Job Description
Job Description
ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.
Division/Program Summary:
Early Intervention is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.
The Bureau of Early Intervention is seeking a Help Desk Consultant in its NY EI System Unit.
Position Summary:
Reporting to the Help desk supervisor, the Help Desk Consultant will facilitate system resolution of issues that prevent children's cases from progressing or providers from billing for services rendered in the Early Intervention.
Job Duties and Responsibilities:
- Respond to requests for technical assistance "live", via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
- Complete data entry activities for the timely submission of case information into appropriate program databases.
- Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
- Research and resolve billing issues using the program database and other available resources.
- Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
- Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database.
- Complete special projects as assigned.
Why you should work for us:
-Benefits: City employees are entitled to unmatched benefits such as:
oa premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
oadditional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
oa public sector defined benefit pension plan with steady monthly payments in retirement.
oa tax-deferred savings program and
oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
-Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
-Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.
Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
Commitment to Equity:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .
PRINCIPAL ADMINISTRATIVE ASSOC - 10124
Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Help Desk Associate
Posted 7 days ago
Job Viewed
Job Description
Job Location
Long Island City - Long Island City, NY
Position Type
Full Time
Salary Range
$23.63 - $7.44 Hourly
Job Shift
Day
Description
Title: Helpdesk Associate
Unit: IT
Reports to: Help Desk Manager
Status: Full Time; Regular; Non-Exempt
Salary Range: 23.63 - 27.44 per hour (Approximately 43,000 - 50,000 annually)
Location: Long Island City
Days/Hours: Weekly schedule
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, experience and/or ability required.
Position Summary:
The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organization's computer network infrastructure, as well as admin functions for the organization's information management system client database (Caseworthy).
Essential Duties and Responsibilities:
- Effectively and efficiently provide desktop and remote technical support in a timely manner
- Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
- Perform hardware/software inventory and software license tracking.
- Assist in the training of Fortune staff in the use of PCs and basic network operations.
- Ability to follow directions and complete tasks without micro-management
- Excellent note taking and organizational skills
- Ability to create step by step documentation on procedures and steps for technical tasks
QUALIFICATIONS
- Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
- Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
- Proven experience in working with results-driven, customer-service oriented support teams.
- Strong knowledge of Microsoft and TCP/IP networking and network printing.
- Knowledge of networking technologies.
- Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
- High school diploma or equivalent (some college preferred).
- A+ and Net + Certified preferred.
- Excellent customer service skills.
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organizing
- Attention to detail
- Stress tolerance
Travel Requirements: You are required to travel to our Harlem, Bronx, Brooklyn locations and other court locations in the tristate area.
Physical Demands:
May require heavy lifting at times, 50+ pounds.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.
Help Desk Analyst
Posted today
Job Viewed
Job Description
REPORTS TO: Chief Technology Officer
DEPARTMENT: Information Technology
SCHEDULE: Full Time / Hybrid
AGENCY BACKGROUND:
MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential.
POSITION SUMMARY:
The Help Desk Technician Level I will be stationed in our Syosset location on Long Island and will be responsible for assisting staff with onsite tasks outlined below. The technician will also be required to travel to sites within Suffolk and Nassau County and occasionally to Queens and Brooklyn when assistance is needed.
REQUIRED QUALIFICATIONS:
Bachelor's degree in computer science or related field. ITIL, A+ and MCE certification preferred. Must have and maintain a valid NYS Driver's License with a satisfactory driving record.
Proven experience as a help desk technician or other customer support role, tech savvy with working knowledge of office automation products, databases, and remote control, good understanding of computer systems, mobile devices, and other tech products, ability to diagnose and resolve basic technical issues, proficiency in English, excellent communication skills, customer-oriented and cool tempered, BSc/BA in IT, Computer Science or relevant field. Proficiency in PC/LAN architecture with an emphasis on PC configuration and troubleshooting; Proficiency in Windows 10 & 11, MS Office 365 including Teams, SharePoint and OneDrive, Outlook 365, Imaging PCs and laptops, building & configuring new PCs and laptops for office and remote access, knowledge of network printer configuration and VOIP phone systems. Cabling experience and knowledge of the NY State Connections system is a plus.
RESPONSIBILITIES:
Under the direction of the CTO, the Help Desk Level 1 Analyst is responsible for performing the following tasks: Help Desk: answer help desk calls/help desk emails and assign tickets to appropriate technicians. Logging of all tickets and first-level troubleshooting required. Create detailed documentation of solutions. Phones: troubleshoot any phone issues agency-wide and maintain ownership of tickets that were escalated to phone vendor technicians. Agency support: The position requires frequent travel to agency sites, mainly in Suffolk and Nassau County. A valid NY state driver's license is required. The Help Desk Level 1 Analyst is also responsible for hardware and software support, ordering equipment, providing PC level 1 support when required and for performing other tasks as assigned by the CTO. In addition, the Help Desk Level 1 Analyst is responsible for assisting the other help desk technicians as needed and escalating tickets when appropriate.
BENEFITS/PERKS:
- A comprehensive health insurance package including medical, dental and vision plans for you and your family
- 403B retirement benefits
- Employer-paid life insurance and long-term disability insurance
- Generous paid time off (vacation, personal, sick, 12 paid holidays)
- Free employee assistance program through National EAP
- Insurance discounts for our staff and their families
- Training to support professional and personal development
- Employee wellness program
- Employee recognition activities
Salary Range:
$44,000 - $47,000 per year (35 hours/week)
MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.
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IT Junior Help Desk Technician
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Mavis Tires & Brakes at Discount Prices - IT Junior Help Desk Technicians
#ZR
Put your career into high gear with Mavis Discount Tire. We're looking for IT Junior Help Desk Technicians to join Team Mavis at our Operation Support Center in Westchester County, NY . With over 2,000 retail locations, Mavis is one of the largest, independently-owned tire sales and automotive repair chains in the USA.
About the Position
The person selected will help support our users and our network. Duties will include technical and operational IT troubleshooting and resolving store issues, maintenance of hardware and software, and installing new software and hardware. The team provides remote end-user support as well as installation and 24-hour monitoring of systems and emergency service.
Employee Benefits
At Mavis, we understand that our people drive our success. We provide our team members with competitive weekly pay, a good working environment and an excellent combination of additional benefits like health and dental insurance, a 401(k) retirement savings plan with employer match, paid vacations, paid personal and sick time, paid holidays, on-the-job training, and opportunities for career growth and advancement.
Qualifications
Mavis recruits team members who share our commitment to meeting the needs of our growing customer base by providing exceptional customer care. To be eligible for the position of IT Junior Help Desk Technician, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; (3) possess an AAS Degree in a technology field or equivalent related work experience and, (4) be available to work off-hours on-call service as well as weekends.
Candidates can apply online at For any questions, you can call our Recruitment toll free # at .
Mavis Discount Tire is an Equal Opportunity Employer
Consistent with our commitment to the principal of equal employment opportunity for all individuals, we enforce a zero tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state or local law. Where appropriate, Mavis may provide reasonable accommodation, in order for an otherwise qualified individual to perform the essential functions of the position.
Mavis does not seek salary history information from applicants.
Level 2 Help Desk Technician
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About the job Level 2 Help Desk Technician
Job Title: Level 2 Help Desk Technician (Hybrid)
Location: Stamford, CT (Hybrid Remote & Onsite)
Job Type: Full-Time
About Us:
We are a fast-paced and client-focused Managed Service Provider (MSP) based in Stamford, CT. We support a wide range of businesses with their IT needs, providing exceptional service, reliable solutions, and a security-first mindset. As we continue to grow, were looking for a skilled and motivated Level 2 Help Desk Technician to join our team.
Position Summary:
As a Level 2 Help Desk Technician, you will be responsible for providing both remote and onsite support to our clients in the Stamford, CT area. Youll act as an escalation point for Level 1 issues and handle more complex technical problems related to networks, systems, and software. This hybrid role is ideal for someone who is technically adept, eager to grow, and passionate about cybersecurity and customer service.
Key Responsibilities:
• Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issues
• Manage and troubleshoot Microsoft Office 365 environments (including Exchange, Teams, SharePoint)
• Support and maintain Active Directory, DNS, and Group Policy
• Perform onsite visits to client locations as needed for installations, troubleshooting, and project work
• Document work thoroughly in ticketing and knowledge base systems
• Escalate unresolved issues to higher-level engineers when appropriate
• Maintain a strong focus on cybersecurity best practices across all client environments
• Stay up to date with new technologies and participate in ongoing training and certifications
Qualifications:
• 2+ years of experience in a help desk or technical support role, preferably with an MSP
• Proficient in Microsoft Office 365 administration and support
• Strong knowledge of Active Directory and DNS
• Familiarity with remote monitoring and management (RMM) tools and ticketing systems
• Excellent communication and customer service skills
• Self-motivated, detail-oriented, and able to manage multiple priorities
• Must have a valid driver's license, reliable transportation, and be located within commuting distance of Stamford, CT
• Strong understanding of cybersecurity principles and a commitment to securing client environments
Preferred:
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Certified, etc.
• Experience supporting Windows servers, firewalls, and backup solutions
Why Join Us?
• Be part of a close-knit team that values your input and growth
• Exposure to a broad range of technologies and industries
• A hybrid work environment with flexibility and autonomy
• Ongoing professional development and training
• Competitive compensation and benefits
Technology Help Desk Manager
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Technology Help Desk Manager
Reports to: Managing Director, Facilities & OperationsFLSA Status: Non-exempt
Supervisor: No
Start Date: June 2025
Salary Range: $75,000-$5,000
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Organizational Description:
The mission of Women Building Up (WBU) is to advance gender, racial, and social justice by supporting women, girls, and gender-expansive people whom carceral systems have directly impacted. We support them in claiming their power and becoming agents of transformative change in their communities and the world.
WBU is a 501(c)(3) nonprofit organization founded by a committee of 50 women (cis, trans, nonbinary, and gender expansive), many of whom experienced incarceration, and all of whom are courageous leaders, activists, and passionate visionaries contributing to the growth of larger grassroots movements that advance justice for women. WBU owns and operates its building in Brooklyn, NY. WBU recognizes that people directly impacted by systems of incarceration bring invaluable perspectives and skills. We strongly encourage individuals with lived experience, including justice-impacted individuals to apply
Position Summary:
Working with the Facilities & Operations Team, the Technology Help Desk Manager is responsible for providing on-site technical support to the computer users of the facility and working with dedicated off-site consultants to ensure that all IT systems and AV systems are functioning properly. The ideal candidate will be passionate about IT, have excellent communication skills, and have a strong understanding of information technologies and a commitment to providing exceptional customer service.
Recognizing that this is a small team in a new organization, this person will actively seek out opportunities to assist and engage in shared learning with other members of the Facilities & Operations team, work closely with cross-functional teams to ensure alignment of program goals with organizational priorities, participate in regular staff meetings and shared learning opportunities, and contribute to organizational planning and development.
This position requires a flexible schedule with the ability to work some evenings and Saturdays to support programming.
Essential Duties and Responsibilities:
- Manage the day-to-day operations of the organization’s IT help desk, monitoring performance against established goals
- Provide technical support to users in-person and via email and telephone
- Troubleshoot and resolve IT and SmartBuilding issues
- Install and configure software and hardware, training staff as needed
- Create and maintain IT documentation including system documentation, technical documentation, and user documentation
- Advise on the development of, and adherence to, the technology budget
- Manage the day-to-day relationship and communications between WBU and its external IT/AV support partners
- Analyze business requirements for IT strategies, infrastructure and security, especially related to the IT help desk
- Stay up-to-date on the latest IT trends
- Assume other related responsibilities and special projects as required
- Perform all duties in a manner that promotes Women Building Up’s mission and values
Required Knowledge, Skills, and Abilities:
- 5+ years of experience in an IT or help desk role, with live sound production experience a plus
- Certified or accredited in one of the following: CompTia A+ or Network+, Cisco Certified Network Associate (CCNA), Google IT Support Courses or Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited university
- Superior verbal and written communication and trouble-shooting skills
- Commitment to providing exceptional customer service with an ability to handle technical issues in a calm and professional manner
- Passionate about technology and ability to explain complex technical concepts to non-technical users
- Knowledge of computer hardware, including network server management and smart building technology, operating systems (e.g., Windows, macOS), and Google Suite
- Familiarity with troubleshooting network and connectivity issues (Wi-Fi, LAN, VPN)
- Familiarity with basic IT support tools, such as remote desktop software or diagnostic utilities
- Ability to work independently and as part of a team
- Strong organizational skills with the ability to manage multiple projects simultaneously
Key Competencies:
- Collaboration and Communication: Effectively communicate technical information to both technical and non-technical staff, as well as build strong relationships with internal and external stakeholders
- Problem-Solving: Identify and solve problems related to technology, processes, and infrastructure
- Adaptability: Monitor technology landscape and be able to adapt and support new technologies and changing organizational needs
Physical Demands:
- Ability to sit for long periods at a desk or computer workstation.
- Occasional lifting and carrying of computer equipment (e.g., monitors, desktop computers, printers) up to 50 pounds.
Location:
This position requires in-person work in our Brooklyn office 5 days per week with occasional weeknight or weekend hours.
Compensation and Benefits:
The salary range for this position in New York City is $75,000 – $ 5,000 and represents the organization's good faith minimum and maximum range for this role at the time of posting. The actual salary offered will be dependent on various factors, including but not limited to, the candidate's experience, education, relevant certifications, geographic location, market demands, and specific business needs. Generally, candidates are considered for the middle of the salary range when they bring the requisite level of experience and expertise to the role.
WBU offers an extensive and generous benefits package, including 100% employer-paid health, vision, and dental insurance for employees. Additional benefits include employer-paid life insurance, up to 50 paid time off days per calendar year, a 3% 401(k) contribution, and wellness stipends.
Application Instructions:
Interested candidates should submit a resume and cover letter to WBU via JazzHR. Applications will be reviewed on a rolling basis until the position is filled.
Our Commitment to Equal Employment Opportunity:
We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission.
Our hiring processes and our work culture offer support and flexibility for staff with a variety of needs. Should you face an accessibility barrier in the interview process please let us know when you are contacted. We will work with you to provide the accommodation that works best for you.
Women Building Up (WBU) is an Equal Opportunity Employer and does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.