24 Help Desk jobs in Vandalia

The IT Help Desk Support position will perform the following duties: Provides technical support to internal and external users of the computer system. Logs and solves problems in a strong customer service fashion. Answers user inquiries regarding com Help Desk, Help, IT, Support, Technical Support, Operations, Technology

• Manage and prioritize an online Help Desk support system to record, log, and answer support requests.
• Assist in the creation, configuration, and management of Air Force Network (AFNET) user accounts.
• Ensure proper setup and provisioning of user accounts, including email and network access.
• Follow security protocols and procedures to maintain the integrity and security of user accounts.
• Deploy, configure, image, and update IT hardware, including desktops, laptops, printers, mobile devices, and peripherals.
• Install and set up hardware and software for new users, ensuring all equipment is functional and meets user requirements.
• Maintain an inventory of IT hardware, software, tracking deployments, returns, and maintenance activities.
• Troubleshoot and resolve hardware issues, escalating complex problems to higher-level support as needed.
• Install, configure, and update software applications on user devices.
• Ensure all software deployments comply with licensing agreements and DoD regulations.
• Assist in managing software/hardware inventory and tracking usage to ensure compliance.
• Provide first-level technical support to end-users, addressing issues related to hardware, software, and network connectivity.
• Respond to help desk tickets, emails, and phone calls, ensuring timely resolution of issues.
• Document support activities and solutions in the help desk ticketing system.
• Perform routine system maintenance tasks, including software updates, patches, and backups.
• Monitor system performance and report any issues to senior administrators.
• Assist in maintaining user accounts, permissions, and access controls in accordance with DoD policies.
• Provide basic training and support to end-users on the use of IT equipment and software.
• Create and update user guides, FAQs, and other support documentation.
• Ensure all IT activities comply with DoD regulations, standards, and security protocols.
• Assist in implementing security measures to protect sensitive information and systems.
• Report any security incidents or breaches to the appropriate authorities.
• Must be able to lift 50 lbs.
• Must be available to travel up to 4 times a year.

• Bachelor's Degree: relevant experience considered.
• Relevant IT certifications such as CompTIA Security+, Network+, A+, or equivalent.
• 4+ years' experience working in a DoD or government IT environment.
• Understanding of DoD security policies and procedures.
• 4+ years' experience or equivalent in systems administration.
• Knowledge of operating systems (Windows, Linux) and standard office software (Microsoft Office Suite).
• Understanding of network fundamentals and basic troubleshooting techniques.
• Familiarity with hardware components and the ability to perform basic hardware maintenance and repairs.
• Strong analytical and troubleshooting abilities to diagnose and resolve technical issues.
• Ability to follow established procedures and guidelines to ensure consistent and effective support.
• Excellent verbal and written communication skills to interact effectively with users and team members.
• Ability to explain technical concepts to non-technical users in a clear and concise manner.
• Must have a willingness to learn and adapt to innovative technologies.

• Certification in ITIL or other service management frameworks is a plus.
• Experience as an Equipment Custodian is a plus.
• SharePoint Administration is a plus.
• Smartsheet, Salesforce, Google Workspace, ServiceNow, PowerBI experience is a plus.
• PowerShell, SQL, or other coding languages is a plus.

• MUST be able to pass a US Government Security Clearance
• MUST have an active secret clearance or be able to obtain one

Date Posted:

2025-07-02

Country:

United States of America

Location:

HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance:

None/Not Required

Joining Collins Aerospace isn't just about finding a job; it's about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.

• The position is working onsite at our Troy, OH facility

• Relocation Assistance may be provided

What You Will Do

• Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.

• Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.

• Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).

• Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).

• Communicate voice of the customer in design/development activities.

• Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.

• Travel 10% domestically and internationally

• Communicate and present to Senior Level Leadership regarding status of technical issues.

• Perform other duties as required.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

• 3 years of Customer support experience in a technical/engineering environment.

• 3 years of experience performing Root Cause Analysis

Qualifications We Prefer

• Degree in Mechanical, Materials or Aerospace Engineering.

• Excellent written and verbal communication.

• Experience in the aerospace industry

• Experience creating and delivering formal presentations to all levels of leadership.

• Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.

What We Offer

Some of our competitive benefits package includes:?

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance ?

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more? ?

Learn More & Apply Now! ?

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us?

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. The Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support.

The position is working onsite at our Troy, OH facility. Relocation Assistance may be provided.

What You Will Do

• Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.
• Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.
• Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
• Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).
• Communicate voice of the customer in design/development activities.
• Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.
• Travel 10% domestically and internationally
• Communicate and present to Senior Level Leadership regarding status of technical issues.
• Perform other duties as required.

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• 3 years of Customer support experience in a technical/engineering environment.
• 3 years of experience performing Root Cause Analysis

Qualifications We Prefer

• Degree in Mechanical, Materials or Aerospace Engineering.
• Excellent written and verbal communication.
• Experience in the aerospace industry
• Experience creating and delivering formal presentations to all levels of leadership.
• Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

WE ARE REDEFINING AEROSPACE.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher, again and again.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the companys performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.