76 Help Desk jobs in Winter Park

Company Overview

Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.

Position Overview

Cole Engineering seeks an experienced Cyber Help Desk professional to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the Cyber Help Desk professional will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer.

The Cyber Help Desk professional will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.

Required Experience/Qualifications

• Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree)
  Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire.
• Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
• Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
• Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes.
• Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders.
• Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
• Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
• Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction.
• Experience leading a dispersed highly skilled team.
• 7-10 years of directly related experience supporting help desk operations.

Preferred Experience/Qualifications

• Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
• Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
• Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight
• Directory Access Protocol (LDAP).
• Experience in maintaining and supporting networks in NSX/NSX-T
• Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.
• Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
• Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
• Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
• The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.

Special Requirements/Security Clearance

For this role, an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with Counterintelligence (CI) Polygraph.

In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance. The precise security clearance requisites will be detailed in the Government's Task Order.

Benefits Overview

CESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)

CESI is committed to principles of inclusion and equal employment opportunity. We foster a non-discriminatory, professional work environment for all our teams. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, genetic information, national origin, age, marital status, disability, or veteran status.

Cyber Help Desk Professional

Cole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.

Position Overview

Cole Engineering seeks an experienced Cyber Help Desk professional to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the Cyber Help Desk professional will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer. The Cyber Help Desk professional will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.

Required Experience/Qualifications

Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years' experience in lieu of degree) Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire.

• Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
• Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
• Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes.
• Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders.
• Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
• Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
• Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction.
• Experience leading a dispersed highly skilled team.
• 7-10 years of directly related experience supporting help desk operations.

Preferred Experience/Qualifications

• Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
• Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
• Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
• Experience in maintaining and supporting networks in NSX/NSX-T
• Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.
• Proven ability to prioritize and manage multiple tasks, projects, and demands concurrently.
• Interact proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.
• Proficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.
• The ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.

Special Requirements/Security Clearance

For this role, an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with Counterintelligence (CI) Polygraph. In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS/SCI security clearance. The precise security clearance requisites will be detailed in the Government's Task Order.

Benefits Overview

• Medical, Dental & Vision Coverage
• Wellness Program
• 401(k) Matching
• Disability (Short Term & Long Term)
• Employee Assistance Program
• Life Insurance
• Education & Training
• Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)

CESI is committed to principles of inclusion and equal employment opportunity. We foster a non-discriminatory, professional work environment for all our teams. We do not discriminate based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, genetic information, national origin, age, marital status, disability, or veteran status.

Description We are offering an exciting opportunity for a Help Desk Analyst I in the Machinery Manufacturing industry located in Orlando, Florida, United States. This role involves dealing with Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, and Microsoft among many other skills.
Responsibilities:
- Provide support for Android devices and help with development needs
- Utilize Cisco technologies to ensure smooth network operations
- Manage and troubleshoot issues related to Citrix technologies
- Offer support and solutions for Mac computer users
- Leverage Microsoft tools to enhance productivity and efficiency
- Maintain and manage the Active Directory
- Handle support and troubleshooting for Apple devices
- Manage computer hardware, ensuring optimal performance
- Oversee configuration management to ensure system stability
- Coordinate deployment of software and hardware upgrades. Requirements - Proficiency in Android Development, with the ability to troubleshoot and resolve software issues.
- Familiarity with Cisco Technologies, with the ability to manage and support networking equipment.
- Experience with Citrix Technologies, capable of managing and maintaining virtualized environments.
- Proficient in using Mac Computers, with a strong understanding of their operating system and software.
- Solid knowledge of Microsoft software and systems, including Office Suite and Windows OS.
- Experience with Active Directory, with the ability to manage user accounts and permissions.
- Competency in handling Apple Devices, including troubleshooting and maintenance.
- Strong understanding of Computer Hardware, with the ability to diagnose and resolve hardware issues.
- Experience in Configuration Management, with the ability to ensure system stability, security, and performance.
- Familiarity with Deployments, including planning, scheduling, and implementing software or hardware changes. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Westminster Communities of Florida, a nationally recognized not-for-profit church related organization is seeking an experienced Help Desk and Device Support Field Technician for our organization. This position will be part of our Helpdesk support team with the responsibility of providing on-site support for our communities throughout the state of Florida. This role is based in the Orlando office, but will have up to 90% travel throughout the state of Florida.

Essential Job Functions:

• Provide Help Desk & End User Support
  • Assisting Users w/ PCs, Thin Client & Connectivity Issues
• • PC Client Config / Mgmt w/PC Device Mgr SW
• • Printer / Printing Issues   
  • Network Printers / Print Server / Thin-Print Local Attach Printers             
  • Citrix Published Apps & Desktops
  • Microsoft Office 365 and Outlook
  • Microsoft Intune and Defender
  • Limited (Basic) Application Support                       
  • Limited Specialty Apps (we train)
  • Limited “Stand Alone” system support (we train)           
• Provide Data Center Operations Support
• • Daily System Checks                                                 
  • Backup Completion
  • Citrix Server Status                                       
  • SQL Backup Jobs / Maintenance Completion                                               
  • vCenter Status
  • Other system checks as assigned
  • Veeam – Backup Mgmt
  • Active Directory Account Mgmt
• Community Field Support
• • Monthly environment checks
  • WiFi system support
  • Device moves/add/changes
  • Vendor Systems Support
  • Video and audio conferencing equipment support
• Equipment / OS / Installations, Maintenance & Repair
• • Installing / Configuring / Relocating Thin Clients / PC’s, Printers, Monitors, etc.   
  • Equipment Diagnostics, Warranty check and Repair
  • Device Imaging / Ghosting    
  • Inventory Check In / Out
  • Documentation of processes, inventory and image management
• Provide Mobile Device Administration & Support
• • Use Administration Console(s) to Administer Cell Phones / mobile devices
  • Order, Prepare, Issue Cell Phones and mobile devices as needed
  • Support for other mobile devices as assigned          
• Assist with periodic Weekend System Maintenance & Provide Weekend “On Call” Support

Essential Qualifications:

• Active Directory User, Group & Computer administration experience required
• Microsoft 365 experience required
• Microsoft Certification preferred
• CompTIA A+ Certification preferred
• Two years previous Help Desk experience required
• Terminal Services & Citrix Admin Experience preferred
• Proficiency in Microsoft Office skills
• Excellent Interpersonal Skills & Written & Verbal Communication Skills are required
• Logic & Progressive Diagnostic Skills
• Must be On Time / Prompt / Self Motivated and have excellent Follow-Up Skills
• Westminster is a 24 / 7 organization, must be consistently dependable with flexible scheduling
• Position requires periodic overtime

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description

At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
**The opportunity**
Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector's diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders. Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?
We are seeking a **Service Support Desk Analyst** to support our growing team.
**Your key responsibilities**
+ Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:
+ Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services
+ Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use.
**To qualify for the role, you must have**
+ Ability to work in a high-demand, fast-paced environment.
+ Excellent verbal, interpersonal, and written communications skills.
+ Able to effectively communicate technical requirements for programs.
+ Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals
+ Strong oral and written communication skills and the ability to present a polished,
+ professional, and diplomatic image to clients
+ Willingness to work until the job is done- and commitment to the mission
+ Strong attention to detail and organization skills
+ Strong analytical and interpersonal skill (Software knowledge requirement)
+ Proficient in windows based software including Word, Excel, Power Point, Visio
+ Ability to work at every level of the organization, from team members to top level executives
+ Ability to work at every level of the organization, from team members to top level executives
+ US Citizenship required.
**Ideally, you'll also have**
+ **Clearance:** Active DHS clearance
**What we look for**
We're interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you'll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you're serious about consulting and ready to take on some of our clients' most complex issues, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $32,900 to $4,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 39,600 to 61,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law?
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.