Hospital & Patient Services Manager
Posted 3 days ago
Job Viewed
Job Description
- Must live in Phoenix, Tucson or surrounding areas, as this is a field based position.
PURPOSE AND SCOPE:
Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Patient Admissions Services (PAS) staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs. Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Under general supervision, contributes to and grows clinic patient census/treatment volume and improves commercial mix by providing superior customer service and admission support to referral sources and patients.
- Builds, establishes and maintains referral source relationships. Develops and maintains strong relationships with new and existing partners to build the referral base.
- Conducts one-on-one contacts with patients identified for admission to facilities in order to market our services and facilitate the admission.
- Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission.
- Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement.
- Escalates admissions issues and problems according to the established procedures to ensure timely resolution.
- Works with the applicable clinical manager(s) to accommodate shift requests as appropriate.
- Exhibits knowledge of all insurers and private pay business. Assures that patients and families understand payer benefits.
- Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community.
- Develops and maintains knowledge of the local market as well as industry trends in order to monitor and quickly react to changes which may impact the company and the patient services provided. Provides regular communication to management regarding program status, customer service issues, and obstacles affecting the referral and admissions process.
- Conducts market analysis and develops, implements, and evaluates effective weekly, monthly and quarterly marketing plans. Meets regularly with management to review and revise these plans.
- Consistently meets sales & marketing call objectives as established by management. Maintains accurate and timely account data and completes call reports as required.
- Conducts professional sales presentations to all customers.
- Participates in community outreach programs as determined by marketing plan.
- Determines referral source satisfaction with admissions process and dialysis services. Collaborates with internal customers to effect positive customer service changes where required.
- Collaborates with internal and external resources to provide new patients and referral source partners with renal education as requested by the referral source or patient.
- Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
- May refer to senior level staff for assistance with higher level problems that may arise.
- Escalates issues to supervisor/manager for resolution, as deemed necessary.
- Assist with various projects as assigned by direct supervisor.
- Other duties as assigned.
- In FMCNA-affiliated Acute Programs within the geographically assigned area, conducts the following additional responsibilities and services:
- Develops and maintains an knowledge of the admissions processes for the local dialysis market to include all area dialysis providers.
- Facilitates the placement of in-patient dialysis (FMCNA -affiliated AND non-affiliated) patients into the out-patient setting, coordinating with the patient and discharge planners to identify appropriate placement for outpatient dialysis services according to the patient preferences, physician orders, and capacity of outpatient dialysis facilities within the market.
- Collaborates with outpatient dialysis staff and hospital staff/partners to resolve issues relating to the placement of patients into the outpatient setting. Assesses related customer service issues reported by the referral source.
- Focuses on decreasing the hospital length of stay by intervening early in the discharge process to impact timely discharge, discharge to vs. after dialysis, and readmissions.
- Facilitates and coordinates the provision of renal services for pre-ESRD and ESRD patients by collaborating with the appropriate clinicians to provide services such as: renal education; treatment option education; vascular access education; insurance and financial education, etc.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS :
- The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Position requires significant periods of standing and walking between various hospital departments and patient care floors.
- Potential for travel within the assigned geography/region, assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
SUPERVISION:
- None
EDUCATION:
- Bachelor’s Degree required.
EXPERIENCE AND REQUIRED SKILLS :
- Bachelor’s Degree with 2 – 5 years’ related experience; or a Master’s degree with no experience; or equivalent directly related work experience.
- Strong interpersonal skills with the ability to develop and cultivate productive relationships, communicate with all levels of peers and management in a respectful and tactful manner. Ability to respond effectively to sensitive inquiries
- Excellent oral and written communication skills.
- Detail oriented with excellent customer service, organizational and interpersonal skills. Professional appearance required.
- Good computer skills with proficiency in Microsoft Office applications.
- Completion of and compliance with the Marketing and Business Development Functional Compliance Program.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
EOE, disability/veteransVeterinary Technician - White Tanks Animal Hospital
Posted 3 days ago
Job Viewed
Job Description
We're hiring a Veterinary Technician for our growing animal hospital.
Salary : $18.50 - $25 / hour
Benefits of being part of the Lovet team:
- Flexible work schedule (4-10-hour shifts); closed on Sundays.
- 3 weeks of Paid Time Off in your first year.
- 7 paid holidays.
- Industry-leading pet care discount.
- Scrub/uniform allowance.
- Health, Dental, Vision, and HSA
- Paid parental leave.
- Hands on training and mentorship.
- Personal and professional development and opportunities for growth.
- As a Veterinary Technician, you will assist the doctor with medical procedures, including surgery, while under their direct supervision. You will provide high quality care to all the pets in the hospital's care and demonstrate excellent customer service to clients.
- Deliver WOW customer service to client and their pet.
- Under the supervision of the doctor, assist in surgery care relative to pre-anesthetic protocol, anesthesia monitoring, and post-operative care.
- Provide written and verbal communication to client regarding their pet's care including answering any questions they may have, helping to educate them on treatments, and gaining their consent for treatment plans.
- Manage medical records through practice management software.
- Dispense medication, perform x-rays, perform blood draws, place catheters, obtain samples, provide treatments, run diagnostic equipment, administer vaccines, and provide animal restraint when necessary.
- Set-up, breakdown, cleaning, and maintaining of medical equipment.
- Assist with cleaning all areas of the hospital.
- Comfortable interacting with furry, fuzzy, feathered, and scaly friends with calm and compassion
- Have strong interpersonal and oral communication skills.
- Be able to lift at least 40 pounds.
- Be a certified veterinary technician (preferred)
- Associate degree in veterinary assisting (preferred)
Since opening our doors in 1984, the Lovet family has grown to include 22 small animal, general practice hospitals in the Greater Phoenix Metro area. Bonded by our commitment to provide WOW service to our clients and patients, we are humbled and honored each day to work alongside such a dynamic and diverse team of incredible professionals. Driven by our core values of collaboration, courage, compassion, and creativity, Lovet employees embrace the opportunity to make a difference in our local communities.
TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent health care practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic StudioSM and Lovet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.
TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Veterinary Assistant - Chino Valley Animal Hospital
Posted 2 days ago
Job Viewed
Job Description
Chino Valley Animal Hospital, part of the Suveto network of hospitals and located in Chino Valley, AZ is looking for an experienced full-time Veterinary Assistant to join our team!
Chino Valley Animal Hospital is a state-of-the-art veterinary facility in Chino Valley, AZ. We serve animal-lovers and their pets in our community. Our clinic is a welcoming and friendly place for pets and owners alike, filled with smiling faces and experienced, compassionate veterinary professionals. We're proud of our beautiful clinic, with its spacious waiting room and exam rooms, clean environment for optimal health and the latest in veterinary technology. We feel that this reflects our commitment to providing each pet that comes through our doors with the utmost care and attention.
Our Veterinary Assistants provide support to the veterinarian and veterinary technician as directed in various areas of the hospital; provide professional and efficient client service. This is a dynamic position that requires flexibility, compassion, and a strong work ethic. The ideal candidate will have a genuine love for animals, excellent communication skills, and the ability to thrive in a fast-paced environment.
Essential Job Functions- Prepare exam rooms and assist in appointments with doctors.
- Take history from client. Perform physical assessments and record observations legibly in medical record.
- Educate clients on preventative healthcare recommendations and provide follow up.
- Communicate any patient or client concerns to appropriate personnel.
- Perform venipuncture to collect blood samples, perform in house laboratory tests, and prepare all forms to be sent to outside labs, call owner with results as requested by veterinarian.
- Provide and monitor all nursing care as requested by veterinarian for patients admitted to hospital, including medications (all routes) and monitoring.
- Admit and discharge patients to hospital by following all admission and discharge protocols. Educate clients on admit/discharge.
- Clean and restock exam rooms, treatment areas, hospital wards and other areas as requested.
- Must have proficient knowledge of practice software for dispensing veterinarian approved medication, patient food, printing treatment sheets, discharge instructions, cage card labels, x ray and lab labels, recording communication with client and doctors, and others as directed by veterinarian.
- Must have clear understanding and enforcement of OSHA regulations and hospital safety standards.
- Perform client callbacks and updates as requested.
- Perform other duties as assigned.
- Previous experience working in a veterinary hospital or similar setting is preferred.
- Knowledge of basic animal care and medical terminology.
- Ability to handle and restrain animals safely and effectively.
- Must be able to lift and carry objects weighing up to 50 pounds or heavier.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Willingness to learn and take direction from veterinarians and senior staff members.
- Compassionate nature and genuine love for animals.
- High School Diploma (or equivalent).
Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP is an ownership program that tracks the value of the entire Suveto organization.
Chino Valley Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Senior Healthcare Architect - Hospital Design Specialist
Posted 7 days ago
Job Viewed
Job Description
Responsibilities:
- Lead architectural design efforts for healthcare projects, from initial concept through construction administration.
- Develop detailed architectural plans, elevations, sections, and specifications for healthcare facilities.
- Collaborate closely with healthcare clients, medical staff, and stakeholders to understand their unique needs and operational requirements.
- Ensure designs comply with all relevant healthcare codes, regulations, and accessibility standards (e.g., FGI Guidelines, ADA).
- Coordinate with engineering consultants (MEP, Structural, Civil) to ensure integrated and efficient building systems.
- Manage project timelines, budgets, and resources effectively.
- Conduct site analysis, feasibility studies, and programming for new healthcare developments.
- Mentor and guide junior architectural staff on healthcare design principles and best practices.
- Perform quality control reviews of design documents and construction progress.
- Stay current with emerging trends and technologies in healthcare design and construction.
- Present design concepts and project updates to clients and review boards.
- Bachelor's or Master's degree in Architecture.
- Professional Architect (RA) license required.
- Minimum of 8 years of dedicated experience in healthcare architecture, with a strong portfolio of completed hospital and clinical projects.
- In-depth knowledge of healthcare planning principles, medical workflows, and facility operational requirements.
- Expertise in healthcare-specific codes, standards, and guidelines (FGI, AIA Guidelines).
- Proficiency in architectural design software, including Revit, AutoCAD, and rendering programs.
- Strong understanding of building systems integration and sustainability principles in healthcare.
- Excellent leadership, communication, client management, and presentation skills.
- Ability to manage multiple complex projects simultaneously.
- Experience with lean design methodologies and evidence-based design is a plus.
Physician - Hospital Medicine - Sonoran Crossing Medical Center
Posted 3 days ago
Job Viewed
Job Description
Phoenix, AZ - Seeking Hospital Medicine Physicians
Join the Physician Partnership Where You Can Increase Your Impact
Vituity's ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be - on your patients.
Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Seeking Board Eligible/Certified Hospitalist physicians.
- Current AZ state license is a plus.
- Visa Candidates are encouraged to apply.
The Practice
Sonoran Crossing Medical Center - Phoenix, Arizona
- A small, community hospital.
- 54-bed facility with a 6-bed open ICU.
- Annual volume of 18,500.
- ER runs codes; no procedures or vent management required.
- Intensivists available 24/7 via telehealth.
- Top patient satisfaction scores in our local 5-hospital network.
- Sonoran Crossing is a newly constructed hospital and part of a stable multi-hospital network in Phoenix, Arizona.
The Community
- Phoenix, Arizona, is a fantastic place to work and live, combining a strong job market, warm climate, and endless recreational opportunities.
- As the fifth-largest city in the U.S., Phoenix offers diverse career options in fields like healthcare, education, and more.
- Known for its stunning desert landscape, the city provides easy access to outdoor adventures, including hiking at Camelback Mountain and South Mountain Park, one of the largest urban parks in the country.
- Downtown Phoenix boasts a lively cultural scene with museums like the Phoenix Art Museum and the Heard Museum, which showcases Native American art and culture.
- Residents can also explore the Desert Botanical Garden and enjoy spring training baseball games.
- For weekend trips, the red rocks of Sedona, the cool pines of Flagstaff, and even the Grand Canyon are all within reach.
- With its growing economy, vibrant city life, and access to natural beauty, Phoenix offers a dynamic and fulfilling lifestyle.
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior Health Plan Options
- Dental, Vision, HSA, life and AD&D coverage, and more
- Partnership models allows a K-1 status pay structure, allowing high tax deductions
- Extraordinary 401K Plan with high tax reduction and faster balance growth
- Eligible to receive an Annual Profit Distribution/yearly cash bonus
- EAP, travel assistance, and identify theft included
- Student loan refinancing discounts
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Visa status applicants benefits vary. Please speak to a recruiter for more details.
Applicants only. No agencies please.
Physician - Hospital Medicine - HonorHealth Deer Valley Medical Center
Posted 13 days ago
Job Viewed
Job Description
Phoenix, AZ - Seeking Hospital Medicine Physicians
Join the Physician Partnership Where You Can Increase Your Impact
Vituity's ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be - on your patients.
Join the Vituity Team. Vituity is a 100% physician-owned partnership and is led by frontline physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package including profit distribution, and multiple career development opportunities. Our leadership understands what your practice needs to thrive and gives you autonomy and local control so you can provide care when, where, and how your patients need it. You are backed by a best-in-class corporate healthcare team and supported by the broad peer-level expertise of 6,000 Vituity clinicians. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.
Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Seeking Board Eligible/Certified Internal Medicine or Family Medicine physicians.
- Candidates wanting to work in an academic setting with current residents desired.
- Current AZ state license is a plus.
The Practice
HonorHealth Deer Valley Medical Center - Phoenix, Arizona
- A 204-bed, full-service hospital.
- Level I Trauma Center, STEMI Receiving Center, and Stroke Center.
- 35-bed closed ICU with a full panel of sub-specialty backup.
- An average of 30-40 admits per day per hospitalist, an average of 8-10 admits per night, and an annual volume of 11,302.
- 24/7 in-house intensivists, imaging, and lab.
- No procedures or vent management required.
The Community
- Phoenix, Arizona, is a fantastic place to work and live, combining a strong job market, warm climate, and endless recreational opportunities.
- As the fifth-largest city in the U.S., Phoenix offers diverse career options in fields like healthcare, education, and more.
- Known for its stunning desert landscape, the city provides easy access to outdoor adventures, including hiking at Camelback Mountain and SouthMountain Park, one of the largest urban parks in the country.
- Downtown Phoenix boasts a lively cultural scene with museums like the Phoenix Art Museum and the Heard Museum, which showcases Native American art and culture.
- Residents can also explore the Desert Botanical Garden and enjoy spring training baseball games.
- For weekend trips, the red rocks of Sedona, the cool pines of Flagstaff, and even the Grand Canyon are all within reach.
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior Health Plan Options.
- Dental, Vision, HSA/FSA, life and AD&D coverage, and more.
- Partnership models allows a K-1 status pay structure, allowing high tax deductions.
- Extraordinary 401K Plan with high tax reduction and faster balance growth.
- Eligible to receive an Annual Profit Distribution/yearly cash bonus.
- EAP, travel assistance, and identify theft included.
- Student loan refinancing discounts.
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
*Visa status applicants benefits vary. Please speak to a recruiter for more details.
Applicants only. No agencies please.
Social worker - Hospital Setting - 10K Sign on bonus + Relocation Assistance
Posted 24 days ago
Job Viewed
Job Description
Social Worker (Hospital) - Payson, AZ
Full time - 10K sign on bonus
Connected Health Care, a leading recruitment and staffing firm in the healthcare industry, is currently seeking a passionate and dedicated Social Worker to join our esteemed client, Payson Hospital, located in the beautiful town of Payson, Arizona. This is an incredible opportunity to make a positive impact in the lives of patients and contribute to the overall well-being of the community. As part of our commitment to providing excellent healthcare services, we are seeking an experienced Social Worker to join our dynamic team.
Job Description:
As a Social Worker at Payson Hospital, you will play a vital role in coordinating and providing comprehensive psychosocial care to patients. Your responsibilities will include:
- Conducting psychosocial assessments to determine patients' needs, preferences, and goals.
- Collaborating with the interdisciplinary team to develop individualized care plans.
- Providing counseling and support to patients and their families.
- Assisting patients with accessing community resources, financial assistance programs, and support services.
- Advocating for patients' rights and ensuring their overall well-being.
- Collaborating with external agencies and organizations to coordinate post-hospital care and services.
Requirements:
To be successful in this role, you should possess the following qualifications:
- Master's Degree in social work from an accredited school (preferred).
- Basic computer skills (required).
- BLS/CPR certification (preferred upon hire; required within 30 days of hire and must be maintained throughout employment)
- AZ finger print clearance card (Application completed within 14 days of hire date; required)
- One year related experience in crisis intervention and/or hospital social work (preferred).
- Licensure (LMSW) in Social Work
About Payson, AZ:
Located in the picturesque Mogollon Rim region of Arizona, Payson offers an abundance of natural beauty and recreational opportunities. Surrounded by the Tonto National Forest, you will have easy access to hiking, fishing, camping, and breathtaking views of the rugged landscapes. Payson hosts various annual events and festivals, including the World's Oldest Continuous Rodeo, attracting visitors from far and wide. The town boasts a warm and welcoming community, with excellent schools, affordable housing, and a low cost of living. Come and experience the tranquil beauty and outdoor adventures that Payson has to offer!
If you are a compassionate Social Worker seeking a fulfilling career opportunity in a thriving healthcare environment, we would love to hear from you. Join us at Payson Hospital and make a difference in the lives of patients and their families. Apply now to become a part of our dedicated team.
For more information, please contact:
Savannah Rohrbacher
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Patient Care Physical Therapist
Posted today
Job Viewed
Job Description
Physical Therapist Role $2,280 per week
Physical Therapist (PT) - Skilled Nursing Facility
Location: Northeast US (specific location shared during screening)
Job Type: Full-Time Contract
Make movement possible. Make a difference daily.
We're looking for a dedicated Physical Therapist (PT) to join our team in a skilled nursing facility. Whether you're experienced in SNFs or just passionate about working with older adults, you'll have the support and flexibility you need to thrive.
What You'll Do:
- Evaluate and treat residents to improve mobility, strength, and functional independence
- Create and implement individualized care plans
- Collaborate with an interdisciplinary team to ensure the best outcomes
- Document patient progress clearly and promptly
What You'll Need:
- Active PT license in the state of practice (or willingness to obtain)
- Doctorate or Master's in Physical Therapy
- SNF experience preferred, but not required
- Strong communication and clinical reasoning skills
Would you like guaranteed pay for an entire year? Ask me today how you can qualify or click here to learn more.
Why Choose MedAdventures?
- Competitive pay and tailored benefits.
- Flexible contracts that support your work-life balance.
- Supportive team environment focused on your growth.
- Opportunities to make a meaningful impact while advancing your career.
- Benefit packages include medical, dental, vision, STD, Life, AD&D, ancillary benefits, and 401K.
Take the Next Step:
Ready to advance your career and make a difference? Apply today and let MedAdventures help you embark on your next adventure. Required Preferred Job Industries
- Healthcare
Associate Patient Care Coordinator
Posted today
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Patient Access Representative is responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting, and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment.
Primary Responsibilities:
• Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
• Verifies insurance coverage, benefits and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
• High School Diploma/GED (or higher)
• 1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role
• Must be 18 years of age or older
Preferred Qualifications:
• Experience with Microsoft Office products
• Experience in a Hospital Patient Registration Department, Physician office or any medical setting
• Experience in insurance reimbursement and financial verification
• Experience in requesting and processing financial payments
• Working knowledge of medical terminology
• Understanding of insurance policies and procedures
• Ability to perform basic mathematics for financial payments
Soft Skills:
• Strong interpersonal, communication and customer service skills
Physical Demands:
• Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset
**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $6.00 to 27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED