3,770 Infrastructure Engineer jobs in the United States

About this role:

We are seeking a skilled and proactive Infrastructure Support Engineer to join our Physical Access Controls team. In this role, you will contribute to the delivery and operational support of end-to-end physical access solutions. Responsibilities include test planning and execution, first-level network and hardware troubleshooting via our hotline, and resolving implementation tickets for our physical access endpoints. You will manage incident and problem resolution for physical access control technology (PACT) applications (Lenel OnGuard, Traka Web Web, Idemia MorphoManager, and Parabit), ensuring SLA compliance and coordinating remediation efforts. The role also involves cross-team collaboration with internal stakeholders, vendors, and project teams, as well as supporting business continuity and recovery testing. You will assist in infrastructure installation, configuration, patching, and vulnerability management, including coordinating JIRA releases and managing exception processes. Ideal candidates will have experience with enterprise-level environments, security systems support (Lenel OnGuard preferred), Agile project management, and tools such as ServiceNow, JIRA, and Confluence. Certifications in Lenel and Azure, along with familiarity using AI tools like Microsoft Copilot, are highly desirable.

In this role, you will:

• Support initiatives that deliver workable end to end infrastructure solutions

• Participate in test planning and execution

• Communicate with end users to provide timely and accurate information and status updates

• Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio

• Troubleshoot and resolve tickets during implementation of store networks

• Troubleshoot and resolve first level network and wireless issues

• Present recommendations for resolving ticket requests, and exercise some independent judgment while developing understanding of the process, policies and risk controls

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

Infrastructure Incident and Problem Management - (50% of time.):

• Ensures all proper processes and procedures are being followed for endpoint support of PACT applications (Lenel, Traka Web, Morpho Manager, and Parabit).

• Ensure SLAs are being met for endpoint support.

• Investigate complex issues and delegates the remediation items to the team.

• Support helpdesk line for PACT related break/fix issues.

• Support testing and programming efforts in Lenel for new site installations and restacks.

Cross Team and Business Partner Communication and Coordination (20% of time):

• Coordinates regular calls with Security software and hardware vendors.

• Coordinates ad-hoc calls with Security integrators.

• Attends calls with Corporate Properties and Corporate Security Project Teams to review status and JIRA tickets.

• Assist in supporting Business Continuity and Recovery testing efforts.

Infrastructure Installation, Patching, Projects, and Vulnerability Management (30% of time):

• Assists with the planning and coordination of JIRA releases across teams and business partners, including the release of new hardware, firmware, and software versions.

• Ensures that all remediation plans and communications are made within define timeframes.

• Creates and manages exception process when no remediation option is available.

Required Qualifications:

• 2+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of System support analysis experience managing security equipment (Lenel OnGuard preferred)

• Certification from 1 or more physical access control technologies (e.g. AMAG, Lenel OnGuard, PicturePerfect, etc.)

• 1+ years directly supporting end users or field system integrators via ticketing system, helpdesk, or other method.

Desired Qualifications:

• 4+ years of systems support analysis experience with security equipment (Lenel OnGuard preferred)

• 2+ years of experience working in managed services

• 2+ years of experiencing working in an Agile Project Management environment.

• 2+ Experience supporting an enterprise-level environment, including production support of a 24x5 application.

• Experience in Wells Fargo internal technology tools such as ServiceNow, JIRA, Confluence, DBS30, BAM, etc.

• Ability to interact effectively with both technology engineers and senior management

• Strong troubleshooting experience, including basic SQL knowledge

• Strong verbal, written, and interpersonal communication skills

• Certification as a Lenel Systems Engineer (for PACT)

• Cloud Certification – Azure preferred

• Experience leveraging AI tools for deliverables - e.g. Microsoft CoPilot, Gemini, ChatGPT, etc.

Operational support of the Wells Fargo Physical Access Control Technologies (PACT) team. This involves supervising the resolution of escalated support tickets, migration of new firmware packages into production, providing oversight for an 24x5 operations team. The teams supports incident and problem management, endpoint and application configuration, and hardware (controllers, badge readers, Interface boards, etc.) lifecycle management. Remediate exceptions, issues, and vulnerabilities related to PACT.

Some after hours and evening/weekend support required to support conversion events.

Posting End Date:

14 Oct 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-

• Manage MACOM's IT infrastructure and related services.
• Provide technical recommendations for services performance and reliability improvements.
• Provide technical leadership to run function team.

• Installing, configuring, maintaining, performing upgrades and downgrades, troubleshooting, documenting for systems, servers, and infrastructure devices and related services.
• Recommends and develops mission critical solutions; makes recommendations to address capacity constraints and performance limitations on a wide range of technologies.
• Evaluate performance, monitor workloads, and analyze results to ensure optimal operations.
• Develop and improve upon operational procedures and standards.
• Lead/coordinate projects including new installations, upgrades, retrofits, etc.
• Enterprise business and engineering applications support
• Partner with the business to gather requirements and ensure needs are being met.

• Intermediate to advanced Windows / Linux administration skills.
• Architecture: Recommends and develops mission critical solutions; makes recommendations to address capacity constraints and performance limitations on a wide range of technologies.
• Excellent documentation and analytical skills.
• Project management: Ability to provide a thorough planning approach to large scale projects. The ability to define physical and logical resources is needed to complete a project and meet deadlines. Experience leading project teams.
• Inter-personal and communication skills: Capable of writing proposals or papers, acting as a supplier liaison, making presentations to customers, clients, and professional peers. Act as a technical leader and mentor.

• Linux and / or Windows administration
• Virtualization: VMWare / Nutanix
• Backup and recovery: Veeam

• Hardware installation and management: HP, Dell, Netapp etc.
• Data Center management: Power, rack space, cooling etc.
• Cloud: AWS / Azure
• Storage: NFS, CIFS, iSCSI etc.
• Proficiency in scripting languages (Powershell, Python, etc.)

• 8+ years related IT System Administration experience
• 10+ years of IT related experience
• Relevant certifications
• Bachelor's or advanced degree
• Experience working within the Semiconductor Industry is a plus
• Ability to work independently and in teams reaching high levels of productivity
• Comfortable managing multiple tasks simultaneously
• Demonstrate strong work ethics

• Several years of experience in infrastructure engineering, system administration, or a related role
• Proven expertise with both Windows and Linux server environments
• Strong knowledge of networking concepts (TCP/IP, DNS, VPN)
• Hands-on experience with enterprise storage technologies (e.g., Dell EMC, Pure Storage)
• Experience managing and optimizing virtualization platforms (VMware)
• Solid understanding of IT security principles and best practices

• Industry certifications such as CompTIA Server+, VMware, or related credentials
• Knowledge of data protection, archiving, and tiered storage strategies
• Familiarity with automation tools (scripting and configuration management)

• Design, deploy, and run scalable, secure, and highly available infrastructure solutions
• Administer servers, storage, and virtualization platforms through proactive maintenance, upgrades, and patching
• Implement backup, recovery, and disaster recovery solutions aligned with business continuity objectives

• Manage enterprise storage platforms (SAN, NAS), ensuring performance and reliability
• Monitor storage utilization, capacity, and performance, implementing improvements as needed
• Troubleshoot and resolve hardware, software, storage, and network issues

• Partner with IT and development teams to support deployments, performance tuning, and system optimization
• Automate routine tasks using scripting and configuration management tools
• Document infrastructure designs, procedures, and operational workflows

• Support incident response, root cause analysis, and change management processes
• Ensure infrastructure compliance with IT security standards and best practices

• .Net

• Designing and maintaining core infrastructure across cloud environments.
• Building Infrastructure-as-Code workflows to automate deployments and scaling.
• Improving monitoring, logging, and alerting systems to maintain reliability.
• Managing CI/CD pipelines (Github, Spacelift) to ensure seamless deployments.
• Supporting disaster recovery planning and ensuring high availability of systems.
• Partnering with product and research teams to design architectures that scale with workload demands.
• Identifying and fixing performance bottlenecks in compute, storage, and networking.

• Strong experience with cloud platforms (AWS).
• Proficiency with Infrastructure-as-Code tools (Terraform).
• Deep experience with containers and orchestration (Docker).
• Solid understanding of distributed architectures.
• Programming languages (Python, Go).
• Proven ability to ship reliable infrastructure in production environments.
• Growth mindset and eagerness to thrive in a hyper-growth, high-ownership environment.

• Impact: Your work powers how the world's leading AI labs train and test their models.
• Learning: Get early insights into frontier model capabilities months before the market.
• Growth: Work on both infrastructure and research-adjacent projects with fast paths to ownership.

• Generous equity grant vested over 4 years
• A $0K relocation bonus (if moving to the Bay Area)
• A 10K housing bonus (if you live within 0.5 miles of our office)
• A 1K monthly stipend for meals
• Free Equinox membership
• Health insurance

(TEST TEST TEST) This is a test job board, used for internal testing. Applications received here will not be received.

Job post description opening

Infra Engineer, working on high-impact systems!

(TEST TEST TEST) This is a test job board, used for internal testing. Applications received here will not be received.

Job post description closed

We are building Metaflow (which we started at Netflix) - an open-source, human-centric ML framework that helps data scientists and ML engineers develop and deliver real-life ML projects. Besides Netflix, thousands of enterprises like 23&Me, Adobe, Amazon, Goldman Sachs, Porsche, Sanofi, and Zipline have already adopted Metaflow.

In this role, you will help us develop our product that helps enterprises to adopt and benefit from Metaflow. This is a great opportunity for senior engineers who value thoughtful product design.

What we are looking for

• Years of experience in building modern DevOps tools & best practices: CI/CD systems, deployment tools (CloudFormation, Terraform, Pulumi, etc.).
• Deep expertise with the cloud and Kubernetes.
• Understanding of networking/security/auth constructs and requirements.

• Meaningful Work : Your team directly enables and accelerates the innovation of data science, machine learning, and artificial intelligence.
• Impact : You will shape the future of an industry.
• Freedom & Responsibility : Our roles are not circumscribed, so we have the freedom to use our judgment to make Outerbounds better without permission.
• Inclusivity : We embrace different backgrounds, perspectives, and styles because it helps us make better decisions.
• Stunning Colleagues & Top-of-Market Compensation : You will be part of a high-performance team.

Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Job Summary:

Responsible for management and engineering of infrastructure technologies that may involve virtualization and computer hardware, storage and backups, active directory and messaging or automation and deployments.

Essential Job Functions:

• S erves as a technology resource and coaches junior staff

• Provides Tier 3 support as needed

• Works on projects as assigned

• Performs and coordinates routine maintenance and patching on responsible systems

• Creates SOP’s and QRG’s for the various teams, including but not limited to tasks such as server builds and Exchange administration

• Supports development of architecture and implementation plans for infrastructure technologies

• Supports creation of technical proposals for increasing capacity and new implementations

• Supports cross training of new QRG’s and SOP’s with IT departments as required

• Creates documentation of overall infrastructure systems architecture Supports the creation of capacity plans and maintaining configuration management

• Supports technology vendor and solution evaluations as assigned

• Uses repeatable best practices in compliance with TMNAS architectural standards and engineering methodology

• Assists with t h e i m p l e m e n tat i o n o f b e st p racti c e s e c u rity m e as u r e s to p r o t e ct corporate data and systems

• Participates as part of an on-call rotation for after hours support

Qualifications:

• Bachelor's degree preferred

• Experience with: Core infrastructure design, Virtualization solutions (VMWare and Hyper-V), Windows and Linux host environments and related technologies, Storage (SAN/NAS) technologies as well as hyperconverged systems (HCI)

• Experience with: Backup technologies and overall data recovery methodologies, replication technologies. (Dell PPDM, Avamar, Networker)

• Monitoring technologies, automation scripting and management, deployment, and system maintenance methodologies

• Relevant Certifications: ITIL Intermediate v3 – Service Transition, IT Planning Protection and Optimization, Service Operation, Operational Support and Analysis, Microsoft Certified Solutions Expert (MSCE Server, MCSE Messaging), VMware Certified Professional (VCP), CompTIA Server+, CompTIA Storage+ Powered by SNIA, EMC Storage Administrator (EMCSA), EMC Storage Implementation Engineer (EMCIE), HP ASE Storage Solutions Architect, Cisco Certified Network Professional - Data Center (CCNP – Data Center)

• Ability to lift up to 50lbs

• 6+ years of relevant experience required

• Demonstrate strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions

• Superior attention to detail

• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities

• Ability to work independently and without supervision

• Ability to work effectively as part of a team

Salary range $89,000 to $110,000 . Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

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