30,609 IT Professional jobs in the United States

As a **Technical Support Professional-Enterprise Video** here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers.
You will report directly to our Sr. Technical Support Supervisor, and you'll work out of our Louisville, Kentucky location on a Hybrid work schedule. Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F
In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization.
**KEY RESPONSIBILITIES**
+ Advanced Problem Solver: A professional capable of navigating intricate issues and delivering effective resolutions
+ Provide expert technical support to customers, resolving complex technical issues
+ Serve as a subject matter expert in relevant technologies and products
+ Collaborate with cross-functional teams to develop and implement technical support strategies
+ Lead and mentor junior technical support professionals, providing guidance and support
+ Stay updated with industry trends and advancements, and provide recommendations for improvement
+ Contribute to the development and improvement of technical support processes and tools
+ Establish and maintain strong relationships with key stakeholders, including customers and internal teams
+ Participate in customer meetings and provide technical expertise and guidance
+ Product Entry into Service process to verify readiness of launch
+ Test product before going to market (Beta Testing)
+ Work with Tech Publication to confirm marketing Publications are correct and align with offering
+ Create Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions
**BENEFITS OF WORKING FOR HONEYWELL**
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: September 23, 2025.
**YOU MUST HAVE**
+ 3+ years of proven experience in technical support or a similar role
+ Expertise in relevant technologies and products
+ Strong problem-solving and analytical abilities
+ Excellent communication and interpersonal skills
+ Ability to effectively manage and prioritize multiple projects and tasks
+ Experience in mentoring and leading a team
+ Strong customer focus and commitment to customer satisfaction
**WE VALUE**
+ Bachelor's degree from an accredited college or university
+ Expert technical knowledge and subject matter expertise
+ Previous Video Recorder | NVR | VMS or CCTV Experience
+ Microsoft Server and Windows OS (7, 10, 11) Experience at a high level
+ Group Policy management, Work groups and Domain knowledge
+ Virtual Machine management
+ API Integration experience
+ MS SQL Server Experience
+ Strong Networking Skills
+ Active Directory
+ Networking Protocols
+ IIS and SSL experience
+ Working within Network Firewalls and port management
+ .net application
+ Installing and Uninstalling software and troubleshooting failures
+ Web and Mobile app experience
+ Low voltage Wiring
+ Strong leadership and mentoring skills
+ Ability to drive innovation and continuous improvement
+ Results-oriented approach and ability to meet business objectives
+ Excellent problem-solving and decision-making abilities
+ Strong business acumen
+ Ability to build and maintain strong relationships
**ABOUT HONEYWELL**
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: BUSINESS UNIT**
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B, and there are approximately 18,000 employees globally. To learn more, please visit helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.
This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.
The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
**Required technical and professional expertise**
- Basic knowledge in Operating system administration (Windows, Linux)
- Basic knowledge in database administration (DB2, Oracle, MS SQL)
- Basic knowledge in Java programming.
- English: Fluent in speaking and writing
- Analytical thinking, structured problem-solving techniques
- Strong positive customer service attitude with sensitivity to client satisfaction.
- Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
- Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
**Preferred technical and professional experience**
- Basic knowledge of process/data mining
- Basic knowledge of LDAP
- Basic knowledge of AI technologies
- Basic knowledge of IBM's Digital Business Automation Product Family
- Knowledge with Apache Flink and Kafka
- Knowledge with Elastic Search
- Knowledge with Kibana
- Knowledge with Containerization and Kubernetes
- Knowledge with OpenShift
- Knowledge with scripting (including Python, JavaScript)
- Knowledge with products of IBM's Digital Business Automation Product Family
- Knowledge with Process/Data Mining
- Knowledge with Containerization
- Knowledge with Apache Flink and Kafka
- Knowledge with Kubernetes
- Knowledge with Kibana
- Knowledge with Elastic Search
- Knowledge with AI technologies
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.
This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.
The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
**Required technical and professional expertise**
- Currently studying Bachelor's Degree in Engineering (Electrical/Computer Systems/Software Engineering) or Science.
- Hands-on experience with Linux operating systems.
- Ability to diagnose and troubleshoot technical issues.
- Ability to provide step by step technical help both written and verbal.
- Excellent written and verbal communication skills are essential. English Fluent (verbal and written)
**Preferred technical and professional experience**
- Excellent customer facing and communication skills.
- Previous experience in a customer facing technical support role.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key data management products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
* IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key data management products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
The InfoSphere Optim Technical Support engineer:
* Provides technical support assistance to customers using problem determination/problem source identification skills.
* Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
* Communicates action plans to the customer or IBM representative as appropriate.
* Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
* May provide training for and mentor others on the team.
* Contributes to department attainment of organizational objectives and high customer satisfaction.
* Documents problem solutions within the company knowledge base.
* Manages requests and priorities daily.
* This job can be performed anywhere in the United States.
*
Your responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Strong communication skills to interact withenterprise customers, understand their issues, and guide them to resolution.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Ability todocument findings, create knowledge base articles, and contribute totechnical support tools, procedures and processes.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
May provide training for and mentorship for others on the team.
**Required technical and professional expertise**
* Over 5-6 years of hands-on experience and deep understanding of Optim Archive, Privacy & Test Data Management, components, and deployment models (distributed and z/OS).
* Experience in Database Management systems and tools
* Technical ability to analyze and resolve issues related to these products
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
* Experience in Computer Networks and Communication
* Advanced skills in log analysis, trace interpretation, and root cause identification.
* Ability to debug in Java, C/C++, or scripting languages
* Familiarity with database backends (DB2, Oracle, SQL Server).
* Ability to investigate configuration related issues and resolve accordingly.
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade Optim deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
Master's degree in information technology
At least 1 year experience in Technical Support
Experience with Optim Archive, Data Privacy or Test Data Management.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key data management products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
* IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key data management products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
The InfoSphere Optim Technical Support engineer:
* Provides technical support assistance to customers using problem determination/problem source identification skills.
* Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
* Communicates action plans to the customer or IBM representative as appropriate.
* Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
* May provide training for and mentor others on the team.
* Contributes to department attainment of organizational objectives and high customer satisfaction.
* Documents problem solutions within the company knowledge base.
* Manages requests and priorities daily.
* This job can be performed anywhere in the United States.
*
Your responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Strong communication skills to interact withenterprise customers, understand their issues, and guide them to resolution.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Ability todocument findings, create knowledge base articles, and contribute totechnical support tools, procedures and processes.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
May provide training for and mentorship for others on the team.
**Required technical and professional expertise**
* Over 5-6 years of hands-on experience and deep understanding of Optim Archive, Privacy & Test Data Management, components, and deployment models (distributed and z/OS).
* Experience in Database Management systems and tools
* Technical ability to analyze and resolve issues related to these products
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
* Experience in Computer Networks and Communication
* Advanced skills in log analysis, trace interpretation, and root cause identification.
* Ability to debug in Java, C/C++, or scripting languages
* Familiarity with database backends (DB2, Oracle, SQL Server).
* Ability to investigate configuration related issues and resolve accordingly.
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade Optim deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
Master's degree in information technology
At least 1 year experience in Technical Support
Experience with Optim Archive, Data Privacy or Test Data Management.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.
This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.
The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
**Required technical and professional expertise**
- Basic knowledge in Operating system administration (Windows, Linux)
- Basic knowledge in database administration (DB2, Oracle, MS SQL)
- Basic knowledge in Java programming.
- English: Fluent in speaking and writing
- Analytical thinking, structured problem-solving techniques
- Strong positive customer service attitude with sensitivity to client satisfaction.
- Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
- Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
**Preferred technical and professional experience**
- Basic knowledge of process/data mining
- Basic knowledge of LDAP
- Basic knowledge of AI technologies
- Basic knowledge of IBM's Digital Business Automation Product Family
- Knowledge with Apache Flink and Kafka
- Knowledge with Elastic Search
- Knowledge with Kibana
- Knowledge with Containerization and Kubernetes
- Knowledge with OpenShift
- Knowledge with scripting (including Python, JavaScript)
- Knowledge with products of IBM's Digital Business Automation Product Family
- Knowledge with Process/Data Mining
- Knowledge with Containerization
- Knowledge with Apache Flink and Kafka
- Knowledge with Kubernetes
- Knowledge with Kibana
- Knowledge with Elastic Search
- Knowledge with AI technologies
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.
This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.
The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
**Required technical and professional expertise**
- Currently studying Bachelor's Degree in Engineering (Electrical/Computer Systems/Software Engineering) or Science.
- Hands-on experience with Linux operating systems.
- Ability to diagnose and troubleshoot technical issues.
- Ability to provide step by step technical help both written and verbal.
- Excellent written and verbal communication skills are essential. English Fluent (verbal and written)
**Preferred technical and professional experience**
- Excellent customer facing and communication skills.
- Previous experience in a customer facing technical support role.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key data management products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
**Your role and responsibilities**
* IBM InfoSphere Optim is a data management solution that helps organizations manage data throughout its lifetime, from requirements to retirement. It offers a centralized archiving solution, test data management, protection of data, and data governance.
This role specializes in performing and enabling technical support for IBM InfoSphere Optim. Successful candidates will provide technical support assistance to customers using problem determination / problem source identification skills. They will utilize technical and negotiation skills in collaboration with development and other support organizations. This includes recommending and implementing improvements to existing technical support tools, procedures, and processes, contributing to department goals, and attaining organizational objectives through high customer satisfaction.
InfoSphere Optim is a critical component in the middleware stack and plays a key role in data management. As a Customer Support Engineer, you will participate in the worldwide remote technical support team for our InfoSphere Optim software. You will be part of an international team and organization that is distributed around the globe. You will act as a global team member contributing to seamless 24x7 "follow-the-sun" support for IBM's customers. You will be working with customers around the world.
You will go beyond the industry standard technical support practices and will become an expert of the product, with a strong knowledge of the product internal components as well as how the solution is utilized by customers. Your top priority is always going to be customer success and customer satisfaction; by answering their technical questions and resolving their product related issues you will contribute to their success.
This is going to be an excellent opportunity for you to work with the latest technologies and to grow your skills in one of IBM's key data management products. You will be challenged to never stop learning, as we want you to grow for our customers, our company and finally for your own career.
The InfoSphere Optim Technical Support engineer:
* Provides technical support assistance to customers using problem determination/problem source identification skills.
* Utilizes technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
* Communicates action plans to the customer or IBM representative as appropriate.
* Recommends and implements new or improvements to existing technical support tools, procedures, and processes.
* May provide training for and mentor others on the team.
* Contributes to department attainment of organizational objectives and high customer satisfaction.
* Documents problem solutions within the company knowledge base.
* Manages requests and priorities daily.
* This job can be performed anywhere in the United States.
*
Your responsibilities
Provide technical support assistance to customers using problem determination/problem source identification skills.
Communicate action plans to the customer or IBM representative as appropriate.
Strong communication skills to interact withenterprise customers, understand their issues, and guide them to resolution.
Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Provide technical support within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction.
Partner with other support teams and service units to provide seamless problem resolution that lead to delightful client perceptions, utilizing technical and negotiation skills.
Ability todocument findings, create knowledge base articles, and contribute totechnical support tools, procedures and processes.
Contribute to department attainment of organizational objectives and high customer satisfaction.
Demonstrate proficiency in the products supported by maintaining applicable technical certifications.
May provide training for and mentorship for others on the team.
**Required technical and professional expertise**
* Over 5-6 years of hands-on experience and deep understanding of Optim Archive, Privacy & Test Data Management, components, and deployment models (distributed and z/OS).
* Experience in Database Management systems and tools
* Technical ability to analyze and resolve issues related to these products
* Experience in Operating systems (Windows/Linux/UNIX) administration and troubleshooting.
* Experience in Computer Networks and Communication
* Advanced skills in log analysis, trace interpretation, and root cause identification.
* Ability to debug in Java, C/C++, or scripting languages
* Familiarity with database backends (DB2, Oracle, SQL Server).
* Ability to investigate configuration related issues and resolve accordingly.
* English: Fluent in speaking and writing
* Analytical thinking, structured problem-solving techniques
* Strong positive customer service attitude with sensitivity to client satisfaction.
* Must be a self-starter, quick learner, and enjoy working in a challenging, fast paced environment.
* Strong analytical and troubleshooting skills, including problem recreation, analyzing logs and traces, debugging complex issues to determine a course of action and recommend solutions.
* Experience supporting customers with enterprise-grade Optim deployments with high availability and meeting SLA requirements.
**Preferred technical and professional experience**
Master's degree in information technology
At least 1 year experience in Technical Support
Experience with Optim Archive, Data Privacy or Test Data Management.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
IBM is seeking to hire a Technical Support Professional Intern currently pursuing a degree with a track record of success in one of the following fields: Information Technology, Engineering, Computer Science, Information Systems, Computer Electronics, Telecommunications, Network Administration.
This is a client facing role that requires a candidate that will provide high quality remote technical software, hardware, and problem management support to IBM's clients with the guidance of IBM Subject Matter Experts (SME). The candidate must have Problem Determination/Problem Source Identification (PD/PSI) experience. The candidate will communicate action plans to the Client or IBM representative as appropriate.
The intern will also work on various projects that are strategic to IBM including Artificial Intelligence (Watson), Cognitive Support Platform (IBM's CRM),TCP/IP Networking and other Technical Support processes.
The candidate must have strong intrapersonal skills that enhance collaboration and relationship building while also managing dynamic workloads in an agile environment. Strong written and verbal communication skills is a must.
**Required technical and professional expertise**
- Currently studying Bachelor's Degree in Engineering (Electrical/Computer Systems/Software Engineering) or Science.
- Hands-on experience with Linux operating systems.
- Ability to diagnose and troubleshoot technical issues.
- Ability to provide step by step technical help both written and verbal.
- Excellent written and verbal communication skills are essential. English Fluent (verbal and written)
**Preferred technical and professional experience**
- Excellent customer facing and communication skills.
- Previous experience in a customer facing technical support role.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.