55 Legal Services jobs in the United States

**Description**
**Location:** On site at location listed in job posting.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
**Position Overview:**
Manages and coordinates the daily operations of the Legal Services Team located within DSC. This team is responsible for accepting and processing legal documents, involving customer accounts serviced by FH, such as garnishments, levies and subpoenas. The Legal Services Manager oversees all daily support functions related to legal document processing, ensuring compliance standards are met, while providing accurate and professional service to internal and external clients. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Establishes and maintains an internal environment that encourages teamwork, individual efforts and ethical behavior. Provides effective communication to management, peers and staff to improve results and motivate team. Responsible for managing team performance, to include managing effective workflow strategies, coaching, daily and monthly production, handling of escalated calls, and monitoring work processes to validate tasks requiring daily/periodic completion while meeting quality standards and service level agreements. This position also includes consulting and collaborating with DSC management, providing input to tactical planning and participating in departmental projects that ensure unit contingency planning and regulatory compliance.
**Essential Duties and Responsibilities:**
Candidate should have in-depth knowledge of deposit products and servicing details necessary to provide optimal customer service. Key responsibilities include meeting performance and expectation through successful management of strategy and subordinate staff.
+ Facilitate and coordinate relationships with key line-of-business stakeholders (Retail and Legal) to minimize risks in the end-to-end processes for the team.
+ Mitigate and assess high risks for high dollar/sensitive legal orders.
+ Proactive in identifying and escalating potential risks and concerns.
+ Oversee & assist in resolving escalated operational & customer service issues, quality control issues, or employee situations
+ Manage, generate and initiate revenue for team by compiling and organizing outstanding fees and invoices.
+ Manage the development and implementation of the functional area's program by assisting in design of policies and procedures related to Legal Services.
+ Identify and interpret changes in regulatory situations, industry trends and product specific issues and manage their impacts to associated processes, procedure modifications, communicating any changes to the department.
+ Work closely with corporate legal, business controls and outside counsel to ensure that Legal Services is properly educated on statutory legal updates and Federal guidelines.
+ Mitigate critical risks of the organization by identifying and escalating trends to management.
+ Ensure that department procedures are in compliance with all relevant regulations and legal statutes and ensure top-down training.
+ Provide a high level of customer service when responding to customers/internal department managers to resolve questions, inconsistencies or missing data.
+ Identify and comprehend the implications of the issues addressed (e.g., Legal, regulatory, operational in nature), tracking as appropriate while continuing to educate staff.
+ Assist the manager in planning and monitoring the workflow of a group of employees within the assigned functional area, while maintaining optimum efficiency and cost effectiveness and ensuring that production standards are met and maintained.
+ Execute regular self-risk assessments on all risk sensitive functions within the departmental workflow and ensure proper controls are in place.
+ Review and maintain daily, weekly and monthly reporting of department performance against service level agreements.
+ Develop and manage efficient processes to maintain regulatory compliance.
+ Efficient staffing management - hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating coaching, corrective and disciplinary actions to include terminations.
+ Makes timely decisions on problems / issues ensuring published service levels are met, including managing customer escalations.
+ Exhibits a high level of attention to detail.
+ Establish a work environment that is motivated and participative.
+ Effectively communicates with management team and peers and supports the operation.
**Education and/or Work Experience Requirements:**
+ Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
+ Must have excellent people-management and leadership skills
+ Excellent computer proficiency (MS Office - Word, Excel and Outlook)
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
+ Must have ability to multi-task and manage multiple processes
+ High school diploma required, bachelor's degree preferred
+ 2-4 years of supervisory experience required, 5-8 years of supervisory experience preferred
**Physical Requirements:**
+ Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards
+ Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
+ Must be able to talk, listen and speak clearly on telephone
**Hours** :
+ Monday - Friday
+ 8:30 AM - 5:00 PM
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Job Description

Job Description

An established corporate legal service company, located in Duluth, Georgia, is seeking a Legal Services Assistant. We are looking for a candidate who is interested in long term career growth. Candidate will be an important member of the team that serves customers via telephone and email.

Position is located in Duluth, GA

Responsibilities will include but are not limited to:-

• Assist Compliance Specialists with daily job duties
• Perform On-line work / research
• Enter / Maintain jobs in proprietary systems
• Coordinate as required with correspondents 

Qualifications

• Stable work history
• Excellent written and verbal communications skills
• Proficient with MS Outlook, Word and Excel Skills
• Accurate data entry abilities and attention to details
• Must work well with deadlines
• Ability to prioritize and coordinate multiple tasks with great organizational skills

Compensation  package includes:

• Insurance Package (Medical, Dental, Vision, LIFE & STD/LTD)
• 401K
• Paid sick and vacation time

Company Description

The vision of the owners is to provide an environment in which each person may grow and expand his or her talents in a place of safety, learning, teaching and encouragement. By working in a relaxed professional atmosphere, each person may concentrate his or her efforts toward taking care of the customer first. Both the employee and the company will prosper from the results.

Company Description

The vision of the owners is to provide an environment in which each person may grow and expand his or her talents in a place of safety, learning, teaching and encouragement. By working in a relaxed professional atmosphere, each person may concentrate his or her efforts toward taking care of the customer first. Both the employee and the company will prosper from the results.

Job Description

Job Description

Summary

The Legal Services Administrator plays a pivotal role in the growth of Better Life Plans. The ideal candidate for this position will be highly organized and capable of articulating their organizational methods to a team. They should possess a meticulous eye for detail, spanning various platforms such as emails, websites, CRM systems, and phone calls. The ability to manage multiple projects simultaneously and ensure timely completion of deliverables is crucial. Effective communication is a key attribute for a successful candidate, as they will collaborate with court staff, attorneys, and various roles within BLP.

Responsibilities

· Assist with documenting the filing process in all courts BLP Network Attorneys represent clients

· Assist team members with filing in all courts BLP Network Attorneys represent clients

· Maintain records of Attorney information and sign-on information for each court

· Oversee and update the billing information on file with various courts

· Research state-filling practices and provide suggestions on managing the system

· Oversee multiple law firms or legal departments' communication methods, including mail and email

· Coordinate with Accounting to track and record accurate and up-to-date billing information

· Assist with updating, formatting, and naming of BLP legal documents, including Answer Templates, Cover Letters, and Motions

· Coordinate with New Hire attorneys to ensure BLP has preferred master templates

· Organize BLP templates to ensure ease of use for paralegals, Attorneys, and Management

· Assist with identifying systems enhancements for the BLP Network Attorney Group

· Other projects as assigned

Qualifications

Required

· Paralegal certification, similar legal services degree, or 5+ years of paralegal experience

· Legal case management experience through a case lifecycle

· Experience drafting and reviewing legal documents

· Experience with XML mapping for template management

· Experience Efiling in multiple jurisdictions

· Experience setting up and managing efile accounts

· Familiarity with navigating court websites and court records searches

· Proactive in finding solutions while also using discernment when escalating to management

· Familiarity with reading court documents, local laws and ordinances, and court rules and regulations

· Work with a high volume of documents daily and maintain digital organization

· Demonstrates ownership of work and maintains excellent quality standards

· Ability to communicate both verbally and in written format at a high level

· Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

· Above average skills in Adobe, Microsoft Word and Outlook

Preferred

· Minimum of 3 years experience in business or legal operations

· Comfortable with ambiguity and evolving practices

· Ability to work independently as well as with a team and multi-task on time-sensitive projects

· Familiarity with case management software and navigating multiple screens

· Effectively present information in one-on-one and group situations to attorneys, courts, and other employees of the organization.

Full Time; Non Exempt role
Schedule: Monday through Friday - 9:00am - 5:30pm EST
Pay: Weekly Pay;
Hourly pay rate - $22.00 per hour

We offer medical and dental benefits, paid holidays, paid time off and 401K.

An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Case Administrator (Legal Services/Administrative Support)

Location: Los Angeles, CA, United States

Date Posted:Oct 7, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $1,000

• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA - 51,000 - 54,000

• Johnston, RI | Houston, TX | Minneapolis, MN - 51,000 - 55,000

• New York, NY | San Francisco, CA - 60,000 - 63,000

• Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500

• Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

RESPONSIBILITIES:

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.

• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

• Maintains and updates case files, records, and documents in the online case management system (PRISM).

• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

• Assists in coordinating, initiating, and administering conference calls and video conferences.

• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.

• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.

• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.

• Provides feedback to management regarding interaction with arbitrators and mediators.

• Demonstrates regular, reliable, and predictable job attendance.

• Attends on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

• Demonstrates strong written communication skills for reports and correspondence.

• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Case Administrator (Legal Services/Administrative Support)

Location: Miami, FL, United States

Date Posted:Oct 7, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $1,000

• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA - 51,000 - 54,000

• Johnston, RI | Houston, TX | Minneapolis, MN - 51,000 - 55,000

• New York, NY | San Francisco, CA - 60,000 - 63,000

• Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500

• Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

RESPONSIBILITIES:

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.

• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

• Maintains and updates case files, records, and documents in the online case management system (PRISM).

• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

• Assists in coordinating, initiating, and administering conference calls and video conferences.

• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.

• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.

• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.

• Provides feedback to management regarding interaction with arbitrators and mediators.

• Demonstrates regular, reliable, and predictable job attendance.

• Attends on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

• Demonstrates strong written communication skills for reports and correspondence.

• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Case Administrator (Legal Services/Administrative Support)

Location: Piscataway, NJ, United States

Date Posted:Oct 7, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Case Administrator )

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• Johnston, RI - $50,000 - $5,000

• Boston, MA - 54,000 - 59,000

• Somerset, NJ - 54,000 - 59,000

• New York, NY - 58,000 - 63,000

Named one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

Responsibilities

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, arbitrators, and mediators by telephone, email, and letter; performs scheduling and other administrative tasks.

• Understands and applies rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

• Maintains and updates case files, records, and documents in the online case management system (PRISM).

• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

• Assists in coordinating, initiating, and administering conference calls and video conferences.

• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

• Prepares and sends electronic and written communications to parties, party attorneys, arbitrators, and mediators.

• Proactively identifies case management issues, informs management, and takes appropriate action to resolve them

• Responds to inquiries from clients, client representatives, and panelists promptly and courteously; assist managers with informing and educating clients and client representatives on ADR processes. Provides feedback to management regarding interaction with arbitrators and mediators.

• Demonstrates regular, reliable, and predictable job attendance.

• Attends on-site and in-person meetings and training sessions.

Qualifications

Education & Experience: Associates degree in business or related discipline; 2-4 years of relevant work experience (e.g., customer service, case administration, legal environment) or an equivalent combination of education and work experience.

Knowledge, Skills & Abilities:

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

• Demonstrates strong written communication skills for reports and correspondence.

• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Case Administrator (Legal Services/Administrative Support)

Location: Boston, MA, United States

Date Posted:Oct 7, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $1,000

• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA - 51,000 - 54,000

• Johnston, RI | Houston, TX | Minneapolis, MN - 51,000 - 55,000

• New York, NY | San Francisco, CA - 60,000 - 63,000

• Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500

• Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

RESPONSIBILITIES:

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.

• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

• Maintains and updates case files, records, and documents in the online case management system (PRISM).

• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

• Assists in coordinating, initiating, and administering conference calls and video conferences.

• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.

• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.

• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.

• Provides feedback to management regarding interaction with arbitrators and mediators.

• Demonstrates regular, reliable, and predictable job attendance.

• Attends on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

• Demonstrates strong written communication skills for reports and correspondence.

• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Case Administrator (Legal Services/Administrative Support)

Location: Dallas, TX, United States

Date Posted:Oct 7, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $1,000

• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA - 51,000 - 54,000

• Johnston, RI | Houston, TX | Minneapolis, MN - 51,000 - 55,000

• New York, NY | San Francisco, CA - 60,000 - 63,000

• Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500

• Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

RESPONSIBILITIES:

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.

• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

• Maintains and updates case files, records, and documents in the online case management system (PRISM).

• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

• Assists in coordinating, initiating, and administering conference calls and video conferences.

• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.

• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.

• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.

• Provides feedback to management regarding interaction with arbitrators and mediators.

• Demonstrates regular, reliable, and predictable job attendance.

• Attends on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

• Demonstrates strong written communication skills for reports and correspondence.

• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

Case Administrator (Legal Services/Administrative Support)

Location: Johnston, RI, United States

Date Posted:Oct 7, 2025

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .

Description

Overview

You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.

This position's starting annual salary range is based upon location, with quarterly incentive opportunities.

• San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $1,000

• Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA - 51,000 - 54,000

• Johnston, RI | Houston, TX | Minneapolis, MN - 51,000 - 55,000

• New York, NY | San Francisco, CA - 60,000 - 63,000

• Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500

• Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000

The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.

RESPONSIBILITIES:

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.

• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.

• Maintains and updates case files, records, and documents in the online case management system (PRISM).

• Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.

• Assists in coordinating, initiating, and administering conference calls and video conferences.

• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.

• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.

• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.

• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.

• Provides feedback to management regarding interaction with arbitrators and mediators.

• Demonstrates regular, reliable, and predictable job attendance.

• Attends on-site and in-person meetings and training sessions.

EDUCATION AND EXPERIENCE

Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.

• Demonstrates strong written communication skills for reports and correspondence.

• Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.

• Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.

• Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.

• Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.

• Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.