343 Management Positions jobs in Sandy Springs

Press Tab to Move to Skip to Content Link Job Title: Business Change Management Manager Posting Start Date: 6/17/25 Division: Corporate Posting Area: IT + Information Systems Job Location: Lawrenceville, GA, St. Louis, MO Job Title: IT Business Change Management Manager Location(s): St. Louis, MO | Lawrenceville, GA Starting Salary: $73,000 - $90,000 (depending on experience) Employment Type: Full-Time, Salary Work Environment: Hybrid (4 days in-office, 1 day remote) Summary of Company Benefits: * Health, Dental, and Vision Insurance * Health Savings Account (HSA) * Flexible Spending Account (FSA) * 401(k) with an Employer Match * Group Term Life Insurance and AD&D * Employer Paid Long-Term & Short-Term Disability * Voluntary Supplemental Hospital and Accident Plans * Employee Assistance Program * 8 Company Paid Holidays & 1 Floating Holiday * Progressive Paid Time Off (PTO) Accruals * Annual Salary Incentive Bonus About Woodgrain: Woodgrain is one of the top millwork operations in the world with locations throughout the United States and Chile. With 70 years of quality craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated. Job Summary: The IT Business Change Management Manager is responsible for leading and executing initiatives that align business strategies with IT capabilities. This role supports organizational change by equipping business system users through effective training and enablement. The BCM Manager will oversee a team that partners with IT to improve support channels and create enterprise-wide tools that ensure successful implementations and ongoing adoption. Duties & Responsibilities: Foster a collaborative partnership between IT and the business user community by actively engaging with stakeholders at all levels Ensure alignment and shared ownership of change inititiaves by serving as a strategic partner Develop and sustain a structured user enablement program to increase engagement and gather feedback to support the system users Collaborate with IT, Learning & Development, and business users to create, update, and distribute training materials, user guides, and quick-reference tools Assist in defining the business role and responsibilities related to systems and processes Partner with IT Service Management teams to enhance request and incident handling processes to improve adherence to SLAs Coordinate with Project Managers to support post-implementation stabilization and transition-to-support activities Execute comprehensive change management plans, including communications, sponsorship strategies, coaching plans, training delivery, and resistance management Measure and report on change adoption, stakeholder readiness, and organizational impact Embed change management practices into project planning, delivery, and governance processes Lead the development and organization of enterprise solution templates and user documentation catalogs Requirements: Bachelor's degree in Business Administration, Organizational Development, Information Systems, or a related field Certification in change management is preferred, but not required At least 5 years of experience in change management, business transformation, or project management Previous experience working with IT system implementations in both an Agile or hybrid project environment Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter) Additional Skills: Comfortable working in a fast-paced environment with little to no issue dealing with multiple tasks and projects at one time Able to drive change management initiatives and bring buy-in to promote a partnership between IT and the business Strong ability to organize and energize the team to elevated levels of performance (Organize, Execute, and Strategize) Excellent communication abilities and interpersonal skills to be leveraged across virtual platforms and in-person Strong customer service abilities and abilities to interact with professionalism, composure, and empathy Commitment to quality and achieving results that are oriented to detail and task completion Physical Demands: The physical demands and work environment for this role align with those of a standard office setting. While performing job duties, the employee may occasionally need to stand, walk, sit, use hands for handling objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, as well as talk and hear. This role may occasionally require lifting or moving up to 25 pounds. Travel: This position does require travel to other Woodgrain locations, expected travel time is Applications will be accepted until the position has been filled ___ Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test. #J-18808-Ljbffr

Consultant - Business Operations / Management Consultant - Business Operations / Management 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Cogent Analytics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $135,000.00/yr - $60,000.00/yr Business Operations Consultant/Project Director Design, build, implement, train and evaluate customized solutions and advice that assist organizations in improving productivity and increasing revenues, and that positively impact overall performance. Solution implementation will encompass business development, organizational engineering, process management and financial systems. The Project Director is responsible for the client relationship from the origination of the opportunity to the evaluation of the effectiveness of the completed body of work. Responsibilities include client financial improvement, client relationship management and project management. Position Description This position provides an outstanding opportunity to work with clients, to help them improve their operational and financial efficiencies and success. This position requires 100% travel. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: Deliver quantifiable and sustainable value for clients that are reflected through the income statement, balance sheet, cash flow, as well as quality of life. This is achieved through the successful development, implementation, training and evaluation of solutions to client challenges. Oversee the identification and communication of work to be completed on behalf of the client. Responsible for clear and concise communication with assigned Assistant Director or Sr. Project Director. Other Requirements Ability to travel onsite with clients (100% travel requirement). Authorized to work in the United States. Minimum of four years of consulting experience with a proven track record of delivering value for clients. Administrative duties completed in a timely and accurate manner. Ability to communicate in English, both written and verbal. Valid state issued driver’s license and current auto insurance. Advanced computer skills (Microsoft Suite, financial software, dashboards, CRM’s and PM software) Proven fiduciary responsibility, successfully managing a budget of 10M+, preferred. Prior business ownership, preferred. Competencies Required Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics. Change Management – Communicates changes effectively and builds broad consensus; monitors transition and evaluates results. Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions. Gains trust of peers and leadership through sound decision making. Results Driven – Serious about committing and getting to results. Exemplifies this ability through sound decision-making, backed by logic, understanding contingency planning, with an attitude toward appropriate prioritization and effort. People Orientated – Possess a high EQ and readily able to connect and build relationships with clients, their staff and Cogent team members. Conflict Management – Empathetic and able to see all perspectives; graciously communicates differing points of view to build understanding; finds agreeable, forward-looking, and policy-aligned solutions to resolve conflicts others would see as irreconcilable. CULTURAL EXPECTATIONS Given the unique nature of the company and our strong focus on integrity and values, these cultural components of how we operate will be expected: Cogent Analytics strives to always put our clients first, choosing to do what is in their best interest even if that choice may not be the easy or popular path. Cogent Analytics maintains the highest professional standards and pledges to operate with integrity and honesty in all that we endeavor to do. We believe in a collaborative environment between the administrative staff, Leadership (AD and MD) and Project Directors. We understand and embrace the “Obligation to Challenge”, realizing that the status quo can be improved upon based on our unique and diverse capabilities and insights. We embrace diversity realizing the benefit of working together and sharing individual exceptional insights to the group. Through these insights discovered in the pursuit of solving problems we will improve results both for our clients and ourselves. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Business Consulting and Services Referrals increase your chances of interviewing at Cogent Analytics by 2x Get notified about new Business Operations Consultant jobs in Atlanta, GA . Business Consultant, gt.school - $100,000/year USD Sr. upply Chain Consultant (HighJump/Korber/Infios) Supply Chain - Integrated Business Planning (IBP) Consultant, Travel Required Atlanta, GA 110,000.00- 225,000.00 1 week ago Atlanta, GA 48,500.00- 50,000.00 2 months ago Atlanta, GA 60,000.00- 110,000.00 4 days ago Atlanta, GA 75,000.00- 82,000.00 1 month ago Supply Chain - Integrated Business Planning (IBP) Consultant Atlanta, GA 110,000.00- 203,000.00 3 days ago Sr Manager, Growth Operations, Pricing & Commercialization Alpharetta, GA 51,906.60- 118,355.60 1 month ago Atlanta, GA 63,976.25- 121,000.00 4 days ago Business Development - Technical Consulting Business Transformation & Value Advisor, NAMER GTM / Business Innovation Atlanta, GA 158,400.00- 262,000.00 2 weeks ago Business Analyst/Product Analyst with Risk Management We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Welcome to Vaco - an uncommon company with an empowered culture. At Vaco, we welcome talented innovators seeking a collaborative environment where creative freedom rings.

Since 2002, we have expanded to more than 40 locations, and we have no plans of slowing down anytime soon. We are seeking big thinkers to lead us into the future and explore the career of a lifetime.

• Ranked the #1 Best Staffing Firm to Work for in North America by Staffing Industry Analysts (Category: 500+ Employees)

• An Inc. 5000 fastest growing private company in America every year since 2007!

• Establish and maintain target list developing client relationships.

• Conduct prospecting activities including phone calls, "ad calls," skills marketing, email, social media, in-person meetings, and other methods.

• Generate new job orders weekly in line with performance objectives.

• Manage new and open job orders from intake to fulfillment.

• Utilize Bullhorn to log all activity, notes, and information vital to managing and growing a book of business as well as planning daily activities.

• Collaborate with teammates to cross-sell and/or fulfill open positions across other lines of business and/or national practices as appropriate.

• Customer/Candidate Focus - Builds strong customer relationships and delivers customer-centric solutions.

• Results Oriented - Consistently achieves results, even under tough circumstances.

• Communicates Effectively - Develops and delivers written and verbal communication that conveys clear understanding of different audiences and their levels of comprehension. Active listener to ensure clear understanding.

• Planning Forethought and Alignment - Plans and prioritizes work to meet commitments aligned with organizational goals.

• Interpersonal Intelligence - Understands self and others' emotions and is able to manage self and others' emotions to create a comfortable environment removing internal and external barriers to build rapport with others, including those with diverse opinions and beliefs, by acting with respect, dignity, and integrity.

• Decision Quality - Makes good and timely decisions that keep the organization moving forward.

• Collaborative - Partners and connects with others to achieve shared goals or objectives, seeking input and inspiring others to value the same, building trust with each collaborative interaction.

• Bachelor's Degree and/or 2 to 3 years technology sales or staffing experience required.

• Active member of the IT community, networking groups a plus.

We are seeking a highly skilled product analyst with expertise in writing and optimizing business rules to join our dynamic Product team. In this role, you will design, implement, and maintain business logic within our rules engine applications, ensuring efficiency, scalability, and accuracy. You will work closely with product managers, analysts, and other developers to translate business requirements into high-quality, maintainable C# code.

Collaborate closely within Product Management and with key partners in Product Systems, Product Strategy and IT in the formulation and implementation of key business and automation solutions, supporting profit and growth strategies for AmTrust’s Small Commercial multi-line portfolio

A highly qualified candidate will have experience in small commercial underwriting and/or working with rules in a business context. This role may be filled at the Analyst or Sr. Analyst level, depending upon qualifications and level of experience.

· Develops and maintain business rules in C# using best practices and design patterns.

· Collaborates with stakeholders to understand and refine business logic requirements. Includes partnerships with peers within Product as well as with Sales, Underwriting, and Actuarial to understand business needs and feedback.

· Optimizes and refactor existing business rules for performance and maintainability.

· Troubleshoots and debugs issues related to business rule execution.

· Works with databases, APIs, and external systems to integrate business logic.

· Participates in code reviews, testing, and documentation efforts.

· Handles specialized responsibilities that may involve ownership of one or more specific industries, transaction types, or coverage segments within the product.

· Formulates recommendations based on analysis and interpretation of business results, allowing for quick and effective reaction to growth and profit challenges.

· Helps develop strategies based on data and market insights from business partners as part of the broader Industry Management team.

Required :

· Minimum of 3 years of experience in a related analytical, business, or developer role is required.

· Strong understanding of business rules engines and rule-based programming.

· Moderate (or better) knowledge of SQL and C#.

· Familiarity with design patterns and best coding practices.

· Ability to analyze complex business logic and translate it into efficient code.

· Analytical & problem-solving skills, including the ability to encourage new ways of looking at problems, processes, and solutions

· Solution-oriented individual with ability to think strategically and implement change

· Experience pursuing long-term goals while balancing the short-term needs of the organization

· Ability to self-direct; managing time and goals effectively with minimal supervision in both “build” and “run” stage business environments simultaneously.

Preferred

· Bachelor’s degree preferably in a discipline requiring critical thinking and analytical skills

· Experience in Personal Lines or Commercial Lines Product (Management or Development), Pricing, and/or Underwriting in a comparable role is strongly preferred

· Advanced knowledge of Excel and PowerPoint.

· Moderate (or better) knowledge of PowerBI or similar data visualization and reporting tools

· Experience with data extraction and visualization and/or reporting

#LI-MM1

#LI-HYBRID

#AmTrust

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Position Summary

Manages the monthly demand management process for Americold's Americas business, including the development of a rolling, minimum 24-month forecast at customer program levels, leveraging advanced predictive analytics. Assists in improving forecast accuracy and eliminating bias from demand forecasts. Collaborate with Sales, Marketing, Finance, Customer Service, and Operations to determine assumptions, latest market trends, customer-specific plans and needs, and promotional activities. Responsible for developing and implementing Class A Planning and Control demand management and forecasting processes, including design, procedures, responsibilities, and metrics. Participate in sales planning and pricing activities to achieve the sales plans that were forecasted. Leads the consensus demand planning process to ensure a singular demand plan considering multiple inputs to include sales history, sales team inputs, marketing inputs, operations inputs, etc. Communicates requirements to operations and financial organization.

Essential Functions

The essential functions of the position include, but are not limited to:

• Effectively leading a forecast analyst(s) in the recognition of all demand for storage, handling, and value-added services to support customers.
• Developing 24-month rolling demand forecasts in $ and units, which become the basis for Latest Estimates, Operating Plans, and financial projections.
• Developing various advanced statistical models, data analytics, AI, and machine learning models to support and enhance the accuracy of the demand forecast, as well as identifying business growth opportunities or business risks.
• Documenting assumptions underlying the forecast and highlighting key changes; monitoring the market environment vs. assumptions.
• Coordinating the monthly Demand Review meeting to gain agreement on the latest 24-month forecasts using input from Sales, Marketing, Operations, and Customer Service. If the organization cannot reach consensus, recommends a final decision to the Chief Financial Officer.
• Creating and implementing a weekly forecasting process at the program and location level. The weekly process includes comparing shipments and orders with forecast, making decisions on adjusting upcoming weeks and identifying abnormal demand patterns, and creating and reviewing forecasting exception reports.
• Assisting in the development of forecast error metrics at all levels of the process and achieving continuous improvement goals on forecast bias and forecast error. Ensuring that root-cause analysis and corrective actions are completed.
• Achieving and maintaining the forecasting process at Class A Planning and Control levels as determined by external consultants.
• Leading the installation of supporting software for statistical forecasting and forecast reporting. Ensuring that the system is used where appropriate for the base business. Owns, maintains, and updates the forecasting tool.
• Serving as the process owner for the demand planning process; evaluating changes that could improve results, monitoring performance of the process, surfacing and helping to resolve issues.

Other Responsibilities/Detailed Duties

• Uses statistical techniques to analyze and improve forecast accuracy, selects forecast model types, and incorporates customer-level forecast information, where appropriate.
• Uses historical data, sales pipeline information, geographic and site-specific constraints, etc., to predict the expected lift from future sales.
• Helps design, document, and implement an effective forecasting process for Americold, including metrics, procedures, timing, and responsibilities.
• Performs "What-If?" scenarios based on price, market share, and competitive data.
• Assists in achieving business goals on Forecast Bias and Error.
• Ensures that all forecasts are in the formal forecasting system.
• Maintains regular communications with Sales, Operations, and Finance personnel.
• Communicates the demand forecast and assumptions to operations and financial organizations.
• Orchestrates the overall Demand Review process.
• Schedules the Demand Review
• Coordinates the monthly Demand Planning process through gathering, organizing, and analyzing the demand data. Key inputs include:
• New construction and expansion plans
• Competitive situations
• Statistical forecast corrected for abnormal demand signals
• Business plan
• Pricing plans
• Customer plans and insights
• Maintain a log of key demand plan assumptions
• Compile a family-based aggregate, unconstrained demand plan represented in volume units and dollars.
• Facilitates the Demand Review (DR) consensus meeting, including agenda preparation, consolidation and distribution of the Demand Review deck, and the issuing of meeting minutes and action items
• Leads the Development of "what if" scenarios that test the Demand Plan's sensitivity and identify potential gap-closing solutions.
• Ensures that issues and imbalances, which occur during the monthly Demand cycle, are cross-functionally reviewed, resolved, or escalated with recommendations and alternatives for closure.
• Identifies, develops, and implements process improvement plans to optimize the Demand Management process to meet company objectives for quality, cost, responsiveness and growth.
• Monitors actual performance to plan and communicates or intervenes as appropriate
• Manages abnormal demands as they arise
• Daily liaison with Sales, Customer Service, and Operations Planning to keep the plans 'current'
• Custodian of Valid Demand Plan
• Maintains functional process step performance measures
• Leverage results from optimization outputs to develop clear and concise presentations for IBP routines for 3-12-month capacity outlook
• Work cross-functionally (category teams, demand planning, finance, co-manufacturing, supply planning etc.) to develop regional supply vs. demand gaps to develop a yearly capital investment roadmap

What Experience and Education You Need

• BA/BS degree - Business or Technical, preferably in a quantitative field
• Minimum 6 years' experience in Sales or Logistics with an emphasis on supply and demand alignment, 3 years with an MBA.
• Excellent interpersonal skills and ability to influence.
• Salesforce experience.
• Oracle Cloud Experience.

What Could Set You Apart

• Experience with forecasting software is highly desirable.
• Experience mapping and redesigning business processes is desirable.

Physical Requirements

• Requires the ability to sit for long periods, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.
• Requires the use of various electronic tools.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations in accordance with applicable law.

What We Offer:

Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold, you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

EOE/AA M/F/D/V.

ABOUT US

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.

Hi, I hope you are doing good. I have a job opportunity related to your profile with one of our client, please find below Job Description for your review. If you are interested and available for the following position then please send your updated resume in word format along with your contact details to discuss further. Role: Project Management Duration: Full Time Location: Atlanta, GA Qualifications Basic • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • At least 7 years of experience with Information Technology Preferred • Banking domain knowledge /Risk and Finance and experience testing applications in any banking LOB • At least 7 years of experience in managing QA or Development projects. Prior Experience as QA manager will be an added advantage. • At least 5 years of experience in project scoping, estimation, budgeting, scheduling and risk management • At least 2 years of hands on automation framework development and troubleshooting along with script development and fixing in any of the open source automation tool • At least 7 years of experience in Agile (Scrum) and Lean practices is highly preferred. • Knowledge and understanding of STLC, requirements analysis, test case design, test execution, defect lifecycle management • Experience working in Waterfall, CI/CD projects. • Prior Knowledge and experience in Test Automation is highly preferred. • Prior experience in End-to-End testing and system integration testing is highly preferred. • Experience and desire to work in a Global delivery environment. • Communication skills and Analytical skills. • Tools experience desired: ALM, TFS, UFT, Selenium Qualifications • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

Bilingual New York Life Insurance Company is currently seeking Managers to become part of our Fast Track Partner program. We are interviewing leadership-oriented, goal-driven individuals who may be selected to become Partners in our General Office. A New York Life Partner’s responsibilities include the successful recruiting and development of a team of salespeople who would enjoy: • Comprehensive professional training • Competitive benefits • Pension Plan(subject to eligibility requirements) • Significant income potential • The opportunity to work for a Fortune 100 company Responsibilities: • Evaluate the team’s sales performance and offer advice on continuous improvement • Identify new sales opportunities, emerging markets, and lead-generation programs to keep us growing • Cultivate lasting customer relationships to meet customer needs and mitigate any complaints to ensure continued business and establish trust • Lead our sales team by setting a sales plan for each sales representative, identifying individual sales targets, assigning sales territories, and overseeing training programs • Set our sales strategies and objectives to achieve our sales goals Qualifications: • Exemplary communication skills, leadership skills, and analytical skills • At least 3 years of experience in a Sales Management or Leadership role in a Sales Department • Displays a proven track record of sales success. and goals • The Candidate must have a Bachelor’s degree in Business or in a similar field If you are: • Highly motivated • Have strong communication skills • Searching for a rewarding and challenging career We would like to learn more about you! Please apply! Compensation: $80,000 - $15,000 at plan yearly

• Evaluate the team’s sales performance and offer advice on continuous improvement • Identify new sales opportunities, emerging markets, and lead-generation programs to keep us growing • Cultivate lasting customer relationships to meet customer needs and mitigate any complaints to ensure continued business and establish trust • Lead our sales team by setting a sales plan for each sales representative, identifying individual sales targets, assigning sales territories, and overseeing training programs • Set our sales strategies and objectives to achieve our sales goals

Compensation:
$80,000-$115 000 per year

Immediate need for a talented Care Management. This is a 06+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-71237

Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Works hard to collaborate with our internal medical director and clinical nursing to get peer to peer schedules to get authorizations approved for member svcs being requested.
• Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
• (TBD)
• Needed for high call volume to fulfil service levels.
• Possibly, later in the year by September (TBD).
• In a live call que while navigating multiple systems scheduling peer to peer requests for our internal medical providers.
• All communications levels (Teams chats, emails, etc).
• Fast paced w/ high call volume; fluent process with how to get requests completed, cooperative, collaborative with leaders highly involved with processes.
• Assisting providers and members getting authorizations overturned.
• Works hard to collaborate with our internal medical director and clinical nursing to get peer to peer schedules to get authorizations approved for member svcs being requested.
• In comparison to other teams/LOBS/markets we are very competitive.
• Would gain self-confidence in overall communication w/ internal team and members, how to navigate through systems, as well as gaining experience with quickly adapting to change with the processes.

• Key Skills:Trucare experience, , Medical Insurance, Member outreach, Calling, Call center experience,
• High school diploma or GED.
• Call center experience, Medical Insurance experience, Customer service, Problem solving skills.
• Trucare experience and phone system experience
• Disqualifiers: Not having a quiet place to take live calls and poor internet quality/speed.
• Performance indicators: Average handle time, Average hold time
• Best vs. average: Average Handle time of : 7 minutes vs 7.5 minutes
• Average hold time: 1 minutes vs 1.5 minutes.
• Customer Service
• Medical Insurance.
• Communication skills.
• Must have great organizational skills and easily coachable.

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About The Team:

The Incident Management Team, being part of the IT Service Management (ITSM), works cross-functionally with Global Services, Engineering, Cloud Hosting and Management on the effective delivery of UKG’s Cloud SaaS offerings.

About The Role:

This is an afternoon shift role: 1:00 PM est - 10:00 PM est

The IT Service Operations Specialist provides day-day support for all the ongoing customer facing & internal cloud infrastructure related incidents. In addition, they will work closely with the leads on operational improvement initiatives.

Responsibilities:

• Acknowledge incoming incidents via PagerDuty and spin-up a bridge

• Gather the initial information and document them in ServiceNow

• Adopt/Learn the internal automation tools for incident logging and tracking

• Learn various internal product & engineering team structures to effectively lead the bridges/war rooms

• Effectively lead the Incident bridges by taking charge of the room, leading the response teams (engineers, support specialists) to diagnose, troubleshoot, and resolve issues impacting applications to timely mitigate customer-impacting incidents.

• Engage with global communications teams for status page and external customer communications throughout the lifecycle of the incident

• Maintain the quality of the data captured in all the tools used in ITSM (PagerDuty, Service Now, JIRA.etc)

• Learn the new product features for effective management of incident bridges

• Complete all organizational trainings timely

• Thrive under pressure with the ability to stay calm, handle conflict, and partner with other UKG teams to drive resolution

• Develop and monitor key metrics to understand incident trends, as well as operational resilience and readiness

Basic Qualifications

• 3+ years of experience supporting a global 24x7x365 incident management team in a SaaS environment

• 3+ years of technical experience (Support, Services, IT, Engineering) at a tech company with exposure working with complex customer base

• 1+ years of working in a Cloud (AWS or GCP or Azure; GCP preferred) environment

• 2+ years of working in a scrum/agile/SRE environment (hands-on experience will be a PLUS)

• 2+ years of working in on-call support rotation model and PagerDuty experience

• 2+ years of working experience with Teams (integrations with PagerDuty and Service Now), Confluence and Share Point

• Subject matter expertise in incident management frameworks; awareness of industry standards and best practices

Preferred Qualifications:

• Experience with working with the following tools: JIRA, ServiceNow, Salesforce, and Aha

• Experience working in an Agile technical environment

• Experience working in a Cloud environment

• Excellent problem-solving and decision-making skills to identify root causes and implement corrective actions

• Demonstrated ability to collaborate, build credibility, and establish good working relationships with leaders across UKG to ensure solid partnership and alignment

• Willingness/Ability to work in shift-based rotation model in a larger enterprise incident management team

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

The pay range for this position is $62,300 to $82,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.