28 Manufacturing jobs in Louisville

**Job Title: Quality Control Inspector**
**Job Description**
As a Quality Control Inspector, you will play a vital role in monitoring operations to ensure they meet production standards. You will be responsible for recommending adjustments to assembly or production processes, performing inspections, checks, and tests during the manufacture of products, and inspecting parts at various stages of production. You will measure products using calipers, gauges, or micrometers and decide whether to accept or reject finished items, removing all products and materials that fail to meet specifications. You will also discuss inspection results with product managers and report inspection and test data.
**Responsibilities**
+ Monitor operations to ensure production standards are met.
+ Recommend adjustments to assembly or production processes.
+ Perform quality control inspections, checks, and tests during product manufacture.
+ Inspect parts and products at different production stages.
+ Measure products with calipers, gauges, or micrometers.
+ Accept or reject finished items based on specifications.
+ Remove products and materials failing to meet specifications.
+ Discuss inspection results with responsible parties.
+ Report inspection and test data.
+ Provide relief support as needed.
+ Assist with on-the-job training for interim employees.
**Essential Skills**
+ Experience in quality control and quality inspection.
+ Basic math skills.
+ Some computer skills.
+ Attention to detail.
+ Ability to stand for an 8-hour shift.
**Additional Skills & Qualifications**
+ ISO experience is a plus but not required.
+ Positive attitude with a focus on company culture.
+ Good attendance record, adhering to strict attendance policy.
**Why Work Here?**
Join a climate-controlled facility with a very friendly environment where everyone has a smile on their face. The leadership truly cares about their people, and the company looks for individuals who are reliable and have a good attitude to stay long-term.
**Work Environment**
This position requires working in a climate-controlled facility from 11pm to 7:30am, Monday to Friday. The dress code includes pants or jeans, long sleeve shirts with appropriate writing, closed-toe tennis shoes, and safety equipment provided.
**Job Type & Location**
This is a Contract to Hire position based out of Louisville, Kentucky.
**Pay and Benefits**
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
**Workplace Type**
This is a fully onsite position in Louisville,KY.
**Application Deadline**
This position is anticipated to close on Jul 22, 2025.
**About Aerotek:**
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Adecco is hiring immediately for Manufacturing Assemblers with our client in Simpsonville, KY. Manufacturing Associates do essential jobs with one of our premier clients, with rates starting at $18.50-$9.00/hr., plus available overtime. In this role, you will assemble Ford truck seats on a nonstop moving assembly line in a climate-controlled environment, performing role rotation every 2 hours, using torque drivers, and completing manual tasks at all three stations.

What's in this for you?

• Weekly pay starting at 18.50- 19.00/hr.

• Competitive benefits with options such as medical, dental, vision, and 401(k)

• Generous referral bonuses offered

Requirements:

• Manufacturing or assembly experience preferred

• Ability to use hand tools such as torque drivers

• Availability to work overtime, including on short notice

• Ability to stand, walk, lift, and reach throughout the shift

• Ability to lift up to 50 lbs. safely

• Ability to perform repetitive hand movements and gripping tasks

• Sufficient manual dexterity to perform detailed assembly tasks

• Willingness and ability to rotate roles/stations regularly

Available Shifts:

• Tuesday to Friday: 6:00 PM - 4:30 AM

• Swing: Friday & Saturday 6:00 AM-4:30 PM, Sunday & Monday 6:00 PM - 4:30 AM

• Must be available for training during the first week from 8:00 AM - 4:30 PM

Click on apply now for immediate consideration for these Manufacturing Assembler positions in Simpsonville, KY!

Pay Details: 18.00 to 19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Manufacturing Assoicate
Description:
**Job description**
**Position Title:**
**Manufacturing Associate**
**Pay Rate** :
$21.01/hr during training, $4.17 - 26.33/hr once trained
**Category/Shift** :
**Hourly Full-Time**
Candidates must be open to shift, depending on company vacancies. This role is subject to mandatory scheduled overtime.
**Physical Location:**
4400 Progress Blvd. Louisville, KY 40218
**The Job You Will Perform:**
+ Safely, operating machinery
+ The ability to practice housekeeping
+ Reading Factory orders
+ Setting up orders, which may include carrying tooling (i.e. ink buckets, printing dies and cutting dies) to machine centers
+ Utilizing basic shop math such as: accurately reading tape measures, gauges and other testing equipment.
+ Consistent quality and count of inspection of product
+ Accurately completing quality and administrative document checks to ensure specific directions are followed.
+ Candidates must have availability to work overtime as needed.
**The Skills You Will Bring:**
+ The ability to perform the duties/responsibilities of the job with or without accommodation.
+ The ability to follow instructions, ask questions, and work effectively as a member of a team.
+ Applicants must have a stable work history, good attendance record, positive attitude and a desire to produce quality work as part of a team. Previous manufacturing experience is a plus.
**The Benefits You Will Enjoy:**
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term Disability, 401(k), Pension, Paid Time Off, Education & Development (including Tuition Reimbursement), and Voluntary Benefits including insurance for home, auto, vision and pets.
**The Career You Will Build:**
Leadership training, promotional opportunities within a global company
**The Impact You Will Make:**
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're **Proud to be IP** .
**The Culture You Will Experience:**
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.
**The Company You Will Join:**
International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were 21.2 billion. Additional information can be found by visiting InternationalPaper.com.
Job Type: Full-time
Pay: From 21.01 per hour
Benefits:
+ 401(k) matching
+ Dental insurance
+ Employee assistance program
+ Flexible spending account
+ Health insurance
+ Health savings account
+ Life insurance
+ On-the-job training
+ Opportunities for advancement
+ Referral program
+ Vision insurance
Schedule:
+ 10 hour shift
+ 12 hour shift
+ 8 hour shift
+ Evening shift
+ Monday to Friday
+ Night shift
+ Overtime
+ Weekends as needed
Supplemental Pay:
+ Overtime pay
Shift availability:
+ Night Shift (Required)
+ Overnight Shift (Required)
Ability to Commute:
+ Louisville, KY 40218 (Required)
Ability to Relocate:
+ Louisville, KY 40218: Relocate before starting work (Required)
Work Location: In person
Share this job:
Location:
Louisville, KY, US, 40218
Category: Hourly Job
Date: Jul 9, 2025
If you are not finding suitable opportunities, please click below to join our talent community!

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Description

ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE. Manufacturing Engineers create and build tools, equipment, products, and solutions to give the operations and sales teams what they need to be the best in the industry. This position is based in our Louisville fabrication facility where we have a dedicated projects area for product R & D and equipment design/development and fabrication. Experience a balance of design work in the office, R & D and fabrication in the shop, and travel for on-site work.

Essential Duties

• New product R & D.
• Design and build new equipment to be used in fabrication facilities.
• Maintain and improve existing equipment in fabrication facilities.
• Manage and execute fabrication facility upgrades or additions.
• Procure tools and equipment for fabrication and distribution facilities.
• Document and organize all projects worked on.
• Manufacturing process and organization improvements.
• CNC and Robotic manufacturing equipment setup and support.
• Support operations and company initiatives.
• Perform other tasks as needed.

Base Qualifications and Competencies

• Education: Qualified candidates will possess, at minimum, a Bachelor's Degree in Mechanical Engineering or other Engineering discipline. Prior work or internship experience in a manufacturing or fabrication environment required.
• Experience: 3 - 10 years. Experience designing and building equipment and procurement of tools or components required.
• Skills: Proficient knowledge of Autodesk Inventor as well as some of the following skills required: equipment fabrication, welding, machining, electrical, hydraulic, and pneumatic. Project management and organizational skills preferred. Must have working knowledge of all Microsoft Office programs (Word, Excel, PowerPoint, Etc.).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Description
Position Summary
This position is responsible for developing cost estimates and pricing in response to quote/ proposal requests from new and existing customers. Additionally, this role will analyze customer revisions to determine related cost/ pricing changes. This individual will handle all the administrative aspects to set up parts, kits, and assemblies in the business system of the division. The incumbent will interact daily at various levels within the division. This individual would have the ability to understand and participate in resolving the technical and operational challenges with particular business opportunities. This person will spend more than 90% of their time executing the day to day administrative and technical activities associated with developing data used to propose and set up new business for the division.
Duties and Responsibility
+ Analyze and evaluate customer prints and specifications to determine best production methods considering cost and quality.
+ Assist other associates in the division as needed in the development of new business with existing customers.
+ Help to assure that we retain business that is profitable, sustainable, and collectable
+ Interact with O'Neal procurement personnel as needed.
+ Interact with sales and business development personnel at other O'Neal subsidiaries.
+ Travel as needed to accomplish desired results. Overnight travel may be required occasionally.
+ Apply the principles used in the pricing strategies of the division.
+ Work collaboratively with Strategic Business Development Managers and Strategic Account Managers to assure accurate and timely proposals to the customer.
+ Work collaboratively with Plant Managers, Manufacturing Technicians and VP of Manufacturing to assure accurate estimates of manufacturing costs.
+ Participate in technical discussions with internal associates or our client's personnel.
+ Communicate status of analysis projects and assure that agreed upon deadlines are met.
+ Interact with O'Neal Sales process tools as needed.
+ May assist in creating formal presentations to existing customers.
+ May assist in the preparation and organization of the planned business review meetings with customers.
+ Have a general understanding of the financial performance of the division.
Skills and Qualifications
+ Proficient in MS Excel, MS Word, MS Outlook.
+ Experience with ERP system, preferred.
+ Able to work in a high paced environment.
+ Strong organizational skills and attention to detail.
+ Associates degree in Engineering, or equivalent experience, required.
+ Speak conversational English.
Benefits
+ Medical, Dental, and Vision Insurance
+ 401K with Company Match
+ Paid Time Off
+ Paid Holidays
+ Paid Community Service Day
+ Company Paid Life Insurance
+ Company Paid Short-Term Disability
+ Company Paid Long- Term Disability
+ Tuition Reimbursement
+ Wellness Programs
+ Employee Assistance Program
About Us
At O'Neal Manufacturing Services (OMS), we build things! As an O'Neal Industries affiliate company, we are a leader in the fabrication of steel and metal products that shape the world in which we live in. Our culture is driven by honesty, integrity, and respect. We set high expectations for ourselves in providing a safe and diverse work environment. If you are looking to be apart of a dynamic company to build your career, visit onealmfg.com/careers to learn more!
OMS Louisville supplies parts for trains, construction equipment, forklifts and more! Located near the Airport Industrial Park, OMS Louisville is home to employees with a wide variety of skills and tenure, with some exceeding four decades. OMS Louisville possesses a variety of equipment, including; lasers, machining centers, oxy and plasma burners, manual and robotic welding equipment, saws and presses, aluminum processing, and much more.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_ , _we always look for a better way_ , and _we create possibilities_ .
Interested in joining us on our journey?
Are you ready to take the next step in your career? We're looking for a Manufacturing Quality Engineer to help us enhance product quality in our Dishwasher manufacturing facility, with a special focus on Stainless Steel Tub Fabrication. In this role, you'll partner with our factory operations team to drive continuous improvement, tackle quality challenges, and ensure our products meet the highest standards.
**Position**
Manufacturing Quality Engineer
**Location**
USA, Louisville, KY
**How You'll Create Possibilities**
+ Investigate and resolve product and process quality issues, driving long-term solutions.
+ Audit Manufacturing Control Plans and Instructions (MCPs/MCIs) and test processes to ensure compliance.
+ Collaborate with plant operations and leadership to identify and eliminate defects.
+ Lead projects to improve yield, scrap reduction, and cost of quality (COQ) metrics.
+ Own and enhance quality measurement systems, including gaging, testing, and CMM equipment.
+ Act as a coach and mentor to team leaders, ensuring proper escalation and issue resolution.
+ Support and champion Lean manufacturing and continuous improvement initiatives.
+ Serve as a backup approver for Business Change Requests (BCRs).
**Key Focus Areas**
This role requires in-depth knowledge and experience in **metal fabrication** and the ability to lead discussions centered around **prevention and improvement** across our five main Tub Fabrication operations, including:
+ Metal stamping, metal tox joint, metal welding, metal seaming, and metal forming.
+ Leading conversations about fabrication challenges related to machines, processes, or materials.
**What You'll Bring to Our Team**
**Required:**
+ Bachelor's degree in Mechanical, Electrical, or related Engineering discipline **OR** 3+ years of hands-on experience in manufacturing quality
+ Experience in manufacturing quality, new product introduction (NPI), or process improvement
+ Proven problem-solving skills using Lean and Six Sigma principles
+ Ability to analyze manufacturing data to drive improvements
+ Excellent communication and project management skills
+ Proficiency in Excel, Word, PowerPoint, AutoCAD, Minitab, and Outlook
**Preferred:**
+ Experience in metal stamping, fabrication, or similar function is highly preferred
+ Six Sigma Certification
+ Quality Leadership or Lean Manufacturing experience
+ Experience with high-volume metal fabrication and stamping processes
+ Background in appliance or similar manufacturing environments
**Working Environment**
+ Fast-paced, high-volume manufacturing setting
+ Frequent walking in the factory and required use of safety gear (glasses, hearing protection, cut-resistant sleeves, etc.)
+ Occasional travel to suppliers or other facilities
If you're ready to **take on a leadership role in quality** and make a lasting impact, apply today!
**Our Culture**
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
_If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail_ _to

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85