45 Medical Assisting jobs in Redlands

Job DescriptionJob Summary: The Patient Care Technician (PCT) serves in a combination role and is competent to perform as a Patient Care Assistant (PCA), Telemetry Technician (TT) and a Unit Secretary (US). Demonstrates flexibility and accepts changing assignments and job duties at the beginning and throughout the shift as requested, e.g., TT, US, PCA. Demonstrates flexibility and floats to other departments needing support in any one of the three positions. Provides direct and indirect, age-specific and developmentally appropriate patient care under the direct supervision of the RN as assigned. Seeks information and clarification of duties throughout shift as necessary. Utilizes interpersonal skills to maximize customer service in a manner that supports excellence in customer service and safe patient care. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.Education and Experience: Successful completion of a basic arrhythmia and recognition course and completion of an approved Certified Nursing Assistant (CNA) program or successful completion of a medical Assisting (MA) program or completion of School of Nursing fundamentals required. Minimum of six months experience as a patient care assistant, telemetry technician or unit secretary preferred.Knowledge and Skills: Demonstrates competencies in fundamentals of patient care and knowledge of scope of practice for unlicensed healthcare team members. Able to read, write legibly and speak in English (and Spanish preferred) with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record; troubleshoot patient care equipment; perform basic non-licensed patient care activities; comprehend and follow-through with instructions; relate and communicate positively, effectively and professionally with others; be assertive and consistent in following policies; work calmly and respond courteously when under pressure; collaborate; accept direction; use good judgment; work with minimal supervision; perform basic math functions; manage multiple assignments effectively; organize and prioritize workload; problem solve; recall information with accuracy; pay close attention to detail; distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place and patient care; see adequately to read computer screens, medical records and written documents necessary to position; discern temperature variances through touch.Licensures and Certifications: Basic Life Support certification issued by the American Heart Association required. Certified Nursing Assistant (CNA) preferred.About UsOur mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.About the TeamLoma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at ( .Loma Linda University Children's Hospital is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant's consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.We appreciate your interest in Loma Linda and wish you success in your job search!

• Telephonic and field-based outreach to engage clients in our care management program.
• Establishes close relationships with and serves as a point of contact for clients.
• Deliver weekly or monthly health education and promote self-management to clients.
• Communicate with Care Team members (Care Coordinators, Community Health Worker, Primary Care Physicians and other health care providers) to facilitate client care.
• Observe, report, and assess client self-administration of medication.
• Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
• Remain aware of current services offered by service providers, such as mental health, housing, and employment assistance.
• Maintain strict confidentiality in accordance with agency policies.
• May meet with clients after primary care physician appointments to review and update care plan with the Care Coordinator

• Meet with Care Team (including, but not limited to, Care Coordinator, Community Health and primary care provider) to discuss client care issues and needs and facilitate client health care.
• Maintain documentation of all client encounters and complete reporting requirements according to organization standards
• Track client information, schedules, files, and forms in a confidential manner.
• Track client attendance at medical appointments and patient navigation sessions and initiate outreach and missed appointment procedures, as necessary.
• Attend and represent the organization at professional conferences, in-service trainings, and meetings at the request of or with the approval of supervisor.
• Interest in working with underserved, homeless populations.
• Physical demands associated with office work.
• 40% local travel
• Some evening work may be required.

• Minimum high school degree, some college education preferred.
• Strong understanding of cultural competency with the target population
• Bilingual (English/Spanish) preferred.
• Computer literacy desirable
• Commitment to the mission of care coordination
• Passionate, trustworthy, and empathetic when working with clients.
• Ability to build relationships with different types of people, including clients, organization members, and health care providers.
• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members.
• Organized with confidential client material and appointment tracking.
• Flexible and adaptable in response to changing client and health care providers' needs.

The EmPATH unit is a behavioral health unit designed to treat patients who have traditionally been cared for in the emergency department (ED). This unit, opening in 2026, will accept patients from both the adult and children's hospital. Candidates hired into our EmPATH positions will begin their employment in Fall 2025 and Winter 2026.

Job Summary: The Manager-Patient Care EmPATH works collaboratively with the Director to provide administrative, human resource and financial management for designated area(s) of responsibility. Functions in a Magnet Recognized tertiary academic medical center with level one trauma designation. Directs day-to-day operations based on the needs of the patient population served, established professional practice model (Duffy Quality-Caring Model), applicable regulatory standards and requirements, and approved clinical practice standards, policies and procedures. Ensures quantity and quality of staff as applicable to department hours of operation. Exhibits mission-focused thinking and participates in the nursing strategic planning process and aligns service goals and objectives with the mission, vision, and values of the organization. Ensures areas of responsibility comply with requirements of planning, regulatory, inspecting agencies, and hospital/department policies. Mentors and coaches charge nurses and staff in transforming culture, processes and clinical practice that meets the demands of cutting-edge health care delivery and nursing excellence. Supports and inspires professional governance groups to attain required nursing excellence standards to maintain Magnet Recognition as outlined by the American Nurses Credentialing Center (ANCC). Provides leadership in the conversion of care to evidenced-based practice at the bedside with emphasis on safety initiatives, quality care, and best practices supported by innovative technology. Participates in on-call rotation for designated area(s) based on business need. If in a recovery program, at least two years of sobriety is required for staff and at least five years for Management. Performs other duties as needed.

Education and Experience: Bachelor's Degree in Nursing required, or, Associate's Degree in Nursing and a Bachelor's Degree in healthcare related field and a Master's Degree in Nursing required. Minimum three years nursing experience required, which has provided opportunity to demonstrate leadership competencies in behavioral health nursing, emergency department, specialty field, or education.

Knowledge and Skills: Substantial knowledge of state and federal behavioral and mental health regulations and accreditation, finance, performance improvement, quality, patient safety, evidenced-based clinical practice standards, medical staff structure, legal aspects of care, and nursing scope of practice required. Demonstrates professional competency and ability to develop and champion department-specific clinical outcome improvements in a multi-initiative organization. Ability to work effectively with a wide variety of staff. Knowledge and application of adult learning principles, management techniques, and utilizes problem-solving methodologies in a proactive and creative manner. Able to read; write and speak with professional quality; use computer and software programs necessary to the position (Word, Excel, Power Point); operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; provide leadership; be assertive and consistent in enforcing policies ensuring compliance with regulatory standards, rules and laws; think critically; use sound judgment based on factual information and clinical knowledge; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently; perform basic math and statistical functions; manage multiple assignments; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Active California Registered Nurse Licensure required. Basic Life Support Certification issued by the American Heart Association required. Other certifications as required in the department specific Plan for Providing Care.

• Performs patient assessments by developing, implementing, and evaluating Patient Care Plans.
• •Performs treatments, administers medications, and/or implements other nursing interventions as indicated by the Patient Care Plan and/or Physician Order.
• Provides nursing care in accordance with infection control standards.
• Follows safety policies when performing nursing care.
• Initiates emergency measures according to Center policy and within standards of nursing practice.

• Ensures the exchange of essential information necessary for quality patient care.
• Maintains all documentation as required by Federal, State, and Company and policies.
• Maintains inventory of supplies and/or medications to meet patient needs.
• Participates in all assigned meetings and in-services.

• Meets unit work goals through assignment of staff to patient care needs.
• Monitors performance through coaching and praising.
• Recognizes effective performance (or) takes direct corrective action after coaching/ counseling as needed
• Evaluates quality and quantity of patient care service accomplished by staff.

• Presents professional image to consumers through dress, behavior, and speech.
• Adheres to Company standards for resolving consumer concerns.
• Ensures that all patient rights are protected.

• Current nursing licensure in the state of California required.
• Written and verbal communication skills in English as business necessity.
• Administrative and organizational abilities necessary.
• Current CPR certification required.
• One year of nursing experience preferred.
• Supervisory experience preferred.

1. Participates in Shift Report.
2. Performs patient assessments:

• Admission;
• Daily;
• Change of condition; and
• Discharge.

1. Conducts comprehensive assessment (MDS) and initiates/updates patient plan of care.
2. Performs treatments as prescribed.
3. Passes medications as prescribed.
4. Follows infection control policies in performing nursing care:

• Hand washing;
• Universal precautions; and
• Linen handling procedures.

1. Follows all safety policies in performing nursing care.
2. Initiates and conducts emergency measures required to stabilize patient condition.
3. Follows Company nursing policies and procedures at all times when delivering resident care.

1. Time and Attendance Records and direct observation by Director of Nursing.
2. Admission Checklist, rounds by Patient Care Coordinator, and review of Clinical Record Summary discharge notes.
3. Results of Quality Assurance Standard review by DON and completion of MDS audits and Plan of Care audits.
4. Quality Assurance standards outcome properly documented to Treatment Sheet and direct observation by Patient Care Coordinator.
5. Quality Assurance standards documented to Medication Record and direct observation by Patient Care Coordinator.
6. Quality Assurance Standards, direct observation by Patient Care Coordinator, and review of Infection Control Report by Patient Care Coordinator.
7. Review of Safety Committee Reports.
8. Required documentation (i.e., daily nurse's notes).
9. Direct observation by the Patient Care Coordinator.

1. Communicates patient needs and change of condition to appropriate persons, i.e.:

• Other shifts and patient care;
• Coordinator;
• Dietary;
• Activities and social services;
• Physicians;
• Responsible parties (i.e., families, conservator);
• Outside therapies; and
• Maintenance Department.

• Patient Care Plans;
• Nursing Progress Notes;
• Medication Administration Record;
• Treatment Records;
• Physician Order Sheets;
• Quality Assurance audits;
• Acuity Reports;
• Incident Reports; and
• Restorative Progress Summary.

• Logs ordered and received;
• Removes discounted medications; and
• Reorder emergency medication kit.

1. Direct observation and review by Patient Care Coordinator.
2. Review of appropriate documentation by Patient Care Coordinator and Medical Records audit.
3. Review of supply inventory and observation of patient bedside units by Patient Care Coordinator.
4. Review of medication storage and preparation areas, review of appropriate documentation by Patient Care Coordinator, and review of pharmacy audit.
5. Review of minutes, review of attendance records, and direct observation by Patient Care Coordinator.
6. Review of in-service records by Director of Staff Development and Patient Care Coordinator.

1. Assigns staff to meet patient care needs by verbal and/or written Condition Report.
2. Assists in providing adequate staffing by seeking replacements for current and oncoming shifts.
3. Uses Absentee Report forms appropriately.
4. Observes staff performance during patient rounds.
5. Coaches staff during rounds for both quality and quantity of work performance and work habits.
6. Demonstrates effective work habits to staff during rounds and as needed.
7. Praises and recognizes staff for effective performance.
8. Participates with Patient Care Coordinator in Progressive coaching and follow-up.
9. Monitors patient appearance and comfort.
10. Audits documentation by nursing staff.

1. Review of completed Daily Assignment Sheet and direct observation by Patient Care Coordinator.
2. Review of documentation in Shift Log Book and verbal report.
3. Completed Absentee Report on file.
4. Resident outcome Quality Assurance tool and direct observation by Patient Care Coordinator.
5. Direct observation by Patient Care Coordinator.
6. Direct observation by Patient Care Coordinator.
7. Positive feedback from staff and direct observation by Patient Care Coordinator.
8. Review of documented Progressive Coaching Form.
9. Direct observation by Patient Care Coordinator and absence of complaints.
10. Medical Records audit.

1. Reports for duty in approved uniform and maintains high standards of personal hygiene.
2. Refrains from rude and discourteous behavior toward consumers and co-workers. Avoids the use of profanity.
3. Limits eating and/or smoking to designated areas.
4. Reports to duty promptly as scheduled (and) takes breaks only during assigned times and in designated places.
5. Speaks, writes, and understands English for business necessity.
6. Follows consumer service standards for:

• Making daily contact with patients;
• Greeting visitors;
• Making initial contact with newly admitted residents;
• Giving information to patients and visitors;
• Getting information from patients and visitors;
• Referring patients and visitors; and
• Handling complaints.

• Answering phones;
• Placing a caller on hold;
• Transferring a call; and
• Taking a message.

1. Visual inspections by Patient Care Coordinator.
2. Absence of complaints.
3. Direct observation by Patient Care Coordinator.
4. Direct observation by Patient Care Coordinator.
5. Direct observation by Patient Care Coordinator.
6. A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
7. A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
8. A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.
9. A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.

Job Type

Part-time

Description

PRINCIPAL RESPONSIBILITIES:

A. CLINICAL:

• Performs patient assessments by developing, implementing, and evaluating Patient Care Plans.
• •Performs treatments, administers medications, and/or implements other nursing interventions as indicated by the Patient Care Plan and/or Physician Order.
• Provides nursing care in accordance with infection control standards.
• Follows safety policies when performing nursing care.
• Initiates emergency measures according to Center policy and within standards of nursing practice.

• Ensures the exchange of essential information necessary for quality patient care.
• Maintains all documentation as required by Federal, State, and Company and policies.
• Maintains inventory of supplies and/or medications to meet patient needs.
• Participates in all assigned meetings and in-services.

• Meets unit work goals through assignment of staff to patient care needs.
• Monitors performance through coaching and praising.
• Recognizes effective performance (or) takes direct corrective action after coaching/ counseling as needed
• Evaluates quality and quantity of patient care service accomplished by staff.

• Presents professional image to consumers through dress, behavior, and speech.
• Adheres to Company standards for resolving consumer concerns.
• Ensures that all patient rights are protected.

• Current nursing licensure in the state of California required.
• Written and verbal communication skills in English as business necessity.
• Administrative and organizational abilities necessary.
• Current CPR certification required.
• One year of nursing experience preferred.
• Supervisory experience preferred.

1. Participates in Shift Report.
2. Performs patient assessments:

• Admission;
• Daily;
• Change of condition; and
• Discharge.

1. Conducts comprehensive assessment (MDS) and initiates/updates patient plan of care.
2. Performs treatments as prescribed.
3. Passes medications as prescribed.
4. Follows infection control policies in performing nursing care:

• Hand washing;
• Universal precautions; and
• Linen handling procedures.

1. Follows all safety policies in performing nursing care.
2. Initiates and conducts emergency measures required to stabilize patient condition.
3. Follows Company nursing policies and procedures at all times when delivering resident care.

1. Time and Attendance Records and direct observation by Director of Nursing.
2. Admission Checklist, rounds by Patient Care Coordinator, and review of Clinical Record Summary discharge notes.
3. Results of Quality Assurance Standard review by DON and completion of MDS audits and Plan of Care audits.
4. Quality Assurance standards outcome properly documented to Treatment Sheet and direct observation by Patient Care Coordinator.
5. Quality Assurance standards documented to Medication Record and direct observation by Patient Care Coordinator.
6. Quality Assurance Standards, direct observation by Patient Care Coordinator, and review of Infection Control Report by Patient Care Coordinator.
7. Review of Safety Committee Reports.
8. Required documentation (i.e., daily nurse's notes).
9. Direct observation by the Patient Care Coordinator.

1. Communicates patient needs and change of condition to appropriate persons, i.e.:

• Other shifts and patient care;
• Coordinator;
• Dietary;
• Activities and social services;
• Physicians;
• Responsible parties (i.e., families, conservator);
• Outside therapies; and
• Maintenance Department.

• Patient Care Plans;
• Nursing Progress Notes;
• Medication Administration Record;
• Treatment Records;
• Physician Order Sheets;
• Quality Assurance audits;
• Acuity Reports;
• Incident Reports; and
• Restorative Progress Summary.

• Logs ordered and received;
• Removes discounted medications; and
• Reorder emergency medication kit.

1. Direct observation and review by Patient Care Coordinator.
2. Review of appropriate documentation by Patient Care Coordinator and Medical Records audit.
3. Review of supply inventory and observation of patient bedside units by Patient Care Coordinator.
4. Review of medication storage and preparation areas, review of appropriate documentation by Patient Care Coordinator, and review of pharmacy audit.
5. Review of minutes, review of attendance records, and direct observation by Patient Care Coordinator.
6. Review of in-service records by Director of Staff Development and Patient Care Coordinator.

1. Assigns staff to meet patient care needs by verbal and/or written Condition Report.
2. Assists in providing adequate staffing by seeking replacements for current and oncoming shifts.
3. Uses Absentee Report forms appropriately.
4. Observes staff performance during patient rounds.
5. Coaches staff during rounds for both quality and quantity of work performance and work habits.
6. Demonstrates effective work habits to staff during rounds and as needed.
7. Praises and recognizes staff for effective performance.
8. Participates with Patient Care Coordinator in Progressive coaching and follow-up.
9. Monitors patient appearance and comfort.
10. Audits documentation by nursing staff.

1. Review of completed Daily Assignment Sheet and direct observation by Patient Care Coordinator.
2. Review of documentation in Shift Log Book and verbal report.
3. Completed Absentee Report on file.
4. Resident outcome Quality Assurance tool and direct observation by Patient Care Coordinator.
5. Direct observation by Patient Care Coordinator.
6. Direct observation by Patient Care Coordinator.
7. Positive feedback from staff and direct observation by Patient Care Coordinator.
8. Review of documented Progressive Coaching Form.
9. Direct observation by Patient Care Coordinator and absence of complaints.
10. Medical Records audit.

1. Reports for duty in approved uniform and maintains high standards of personal hygiene.
2. Refrains from rude and discourteous behavior toward consumers and co-workers. Avoids the use of profanity.
3. Limits eating and/or smoking to designated areas.
4. Reports to duty promptly as scheduled (and) takes breaks only during assigned times and in designated places.
5. Speaks, writes, and understands English for business necessity.
6. Follows consumer service standards for:

• Making daily contact with patients;
• Greeting visitors;
• Making initial contact with newly admitted residents;
• Giving information to patients and visitors;
• Getting information from patients and visitors;
• Referring patients and visitors; and
• Handling complaints.

• Answering phones;
• Placing a caller on hold;
• Transferring a call; and
• Taking a message.

1. Visual inspections by Patient Care Coordinator.
2. Absence of complaints.
3. Direct observation by Patient Care Coordinator.
4. Direct observation by Patient Care Coordinator.
5. Direct observation by Patient Care Coordinator.
6. A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
7. A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff.
8. A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.
9. A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.