17,939 Medical Support jobs in the United States

The Medical Support Assistant (MSA) will provide administrative and clerical support to the health care team at the Eastern Colorado Health Care System (ECHCS). The role involves appointment scheduling, patient coordination, and handling medical documentation in accordance with VA policies and procedures. The MSA will ensure effective and efficient patient flow within various clinics and will be expected to support both internal and external customer service initiatives.

Location: Office of Community Care - 1898 Fort Road Sheridan, WY 82801

Appointment Scheduling and Coordination:

• Perform appointment scheduling, tracking, and coordination in alignment with VHA Directive 1230 and the VA's scheduling procedures.
• Coordinate patient care with community providers for services not provided by VA.
• Collaborate with internal providers regarding VA Community Care policies and procedures.

Front Desk and Customer Service:

• Act as the first point of contact for patients, families, and visitors, responding to inquiries in a courteous and timely manner.
• Handle phone calls, schedule appointments, validate patient demographics, and maintain high standards of customer service.

Electronic Medical Record (EMR) Management:

• Ensure proper entry and update of patient health and administrative information into CPRS and VistA systems.
• Process and manage health care consults through HealthShare Referral Manager (HSRM) and other VA systems.
• Assist with the integration of records into VA electronic systems for continuity of care.

Coordination and Communication:

• Communicate scheduling issues and patient concerns effectively with supervisors and healthcare teams.
• Provide updates to the MSA supervisor on system performance, patient demographics, and community care consults.
• Participate in team huddles and collaborate with team members to optimize workflow.

Compliance and Security:

• Ensure patient confidentiality and adhere to HIPAA regulations for all data and patient interactions.
• Maintain proper security for all electronic and physical records, in compliance with VA and HIPAA standards.

Additional Duties as Assigned:

• Perform other administrative and customer service-related tasks as required.
• Complete mandatory training, including privacy, HIPAA compliance, and VA-specific systems, as well as annual compliance and remedial training.
• All MSA staff will undergo VA-scheduled training specific to appointment scheduling.

• High School Diploma or General Equivalency Diploma (GED) required.
• 6 months of customer service experience is required.
• Proficient in basic computer skills, including Microsoft Word, Excel, and Outlook.
• Ability to type at least 50 words per minute.
• Basic medical terminology knowledge and familiarity with VA software (VistA, CPRS, HSRM, etc.) preferred.
• Strong communication skills, both oral and written, with a focus on professionalism.
• Ability to work independently and resolve problems with minimal supervision.
• Attention to detail and ability to maintain accurate records.
• Ability to perform administrative tasks with no physical restrictions that interfere with job duties.
• Compliance with VA's infection control and immunization standards (e.g., Tuberculosis, Flu, COVID-19).

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Must be able to obtain and maintain the required federal public trust determination for this role.

Compensation for this position is determined by various factors, including location, the candidate's particular combination of knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.

The compensation is $25.26 per hour as an hourly employee, including $5.09/hr. for health and welfare.

• In accordance with Service Contract Act (SCA) requirements, employees will accrue one hour of paid sick leave for every 30 hours worked, up to 56 hours per year.
• Paid vacation is provided based on years of service:
• 2 weeks after 1 year of continuous service with the contractor or successor,
• 3 weeks after 5 years, and
• 4 weeks after 15 years.
• Length of service includes continuous employment with the present contractor or successor, regardless of location, as well as with predecessor contractors performing similar work at the same federal facility.
• 11 paid government holidays off

Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

• Resume must be submitted in word document format and must include dates in each section (experience, education, certifications.)
• Candidates must fill out the below form to the best of their knowledge

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Santa Rosa VA Clinic located at 3841 Brickway Blvd, Santa Rosa, CA 95403. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to VA publication
• Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient’s CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

• Citizen or Resident of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
• Minimum 6 months experience with medical appointment scheduling in a medical setting
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
• Ability to pass a required level of security clearance (NACI-level background check)
• No sponsorship available

$16.46 - $28.21 hourly

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Aptive Resources is a dynamic and innovative company dedicated to providing exceptional support services to government agencies and organizations. We are committed to making a positive impact on the lives of veterans by delivering top-notch healthcare support through our dedicated team of professionals.

We are seeking a detail-oriented and compassionate Medical Support Assistant to join our team at the Philadelphia VA Health System. In this role, you will be responsible for providing essential support services to ensure the seamless operation of clinics and units, as well as delivering high-quality customer service to veterans. Key responsibilities include maintaining appointment schedules, managing office tasks, assisting with clinic access contingency plans, and supporting the care and treatment of veterans by scheduling appointments and managing electronic medical records.

This is an on-site position.

• Provide exceptional customer service to veterans and their families.
• Maintain appointment schedules for one or more clinics or units within the Philadelphia VA Health System.
• Operate office machines and perform administrative tasks as needed.
• Store, distribute, and account for materials necessary for clinic operations.
• Deliver messages and communicate effectively with healthcare providers and staff.
• Remain knowledgeable about business standards and operating procedures within each respective clinic or ward.
• Assist with clinic access contingency plans by adjusting appointment times, locations, and dates as required.
• Coordinate with healthcare providers to shift patients to other providers when staffing or coverage conflicts arise.
• Schedule patient appointments and track, review, and respond to electronic orders, consults, and other elements in the electronic medical record system.

• Minimum of a two-year degree or certification from an accredited institution related to the technical fields described.
• Two to three years of relevant experience in a healthcare or administrative setting preferred.
• High School diploma or General Equivalency Diploma (GED) required.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in computer skills and experience with electronic medical records systems preferred.
• Commitment to providing excellent customer service to veterans and their families.

VA Health System

Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We're advisors, strategists, and engineers focused on people, above all else.

We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation.

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Clearlake VA Clinic located at 15145 Lakeshore Dr, Clearlake, CA 95422. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers' success as if it is their own.

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to VA publications
• Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patients CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

• Citizen or Resident of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
• Minimum 6 months experience with medical appointment scheduling in a medical setting
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
• Ability to pass a required level of security clearance (NACI-level background check)

Pay Range: $13.38 - $22.93 hourly

All candidates must be able to: Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift. Lift up to 50 lbs from floor to waist. Lift up to 20 lbs. Carry up to 40 lbs a reasonable distance. Push/pull with 30 lbs of force.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Medical Support Assistant (Scheduler/Receptionist) is responsible for coordinating and managing appointment scheduling, patient communications, and consult processing in accordance with VA policies and procedures. Duties include working closely with veterans, VA providers, and community care partners to ensure timely and accurate scheduling; processing consults through systems such as HSRM and PPMS; validating and updating patient demographic data; and supporting integration of medical information into CPRS and VISTA. The role also involves providing high-quality customer service, answering phone inquiries, using Microsoft Office tools, and collaborating with the Lead Scheduler to ensure team efficiency and compliance with VHA directives.

• Coordinate appointment scheduling and reception activities in compliance with applicable VHA directives.
• Ensure timely and accurate communication with patients regarding appointments, consults, and services.
• Serve as the liaison between Veterans, internal VA medical providers, and community care providers.
• Properly process community care consults using systems such as HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS).
• Maintain up-to-date knowledge of VA Community Care rules and scheduling procedures.
• Validate and update patient demographic and administrative information in CPRS and VISTA systems.
• Work collaboratively with Lead Scheduler and scheduling team to ensure all staff are competent and demonstrate professional, proactive representation of the VA.
• Notify contracting supervisor promptly of any issues with automated systems or scheduling software.
• Screen and respond to phone inquiries in a professional and timely manner.
• Perform appointment tracking, documentation, and follow-up procedures as required.
• Utilize Microsoft Office Suite (Excel, Word, Outlook, Teams) for communication and task management.
• Deliver high-quality customer service to patients, families, VA staff, physicians, and all associated personnel.

• U.S. Citizenship (required for VA contract positions)
• High School Diploma or GED Equivalency
• Ability to obtain and maintain a government security clearance, including:
• Completion and submission of background investigation forms
• Successful adjudication by the Personnel Security Adjudication Center (PSAC)
• Issuance of a Personal Identity Verification (PIV) card

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

You'll work in a medical setting to assist patients with daily life tasks after an illness or injury.

• You'll supervise, test, and assist patients under the guidance of a registered Occupational Therapist.

• You must be a U.S. Citizen or permanent resident with a valid Green Card.
• You should be between 17 to 34 Years Old.
• You need a High School Diploma or GED.
• You must meet qualifications to work in a medical setting.
• You should comply with Tattoo Guidelines.
• You shouldn't have any Major Law Violations.
• You should not have Medical Concerns.

• You can get 16 Nationally Recognized Certifications.
• You'll go through 2 training phases: Phase one is 18 weeks and Phase two is 16 weeks.
• You'll need a 101 ASVAB Score: Skilled Technical (ST).

• Patient Care
• Medical Practice
• Record Keeping

The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below. This position serves as a Medical Support Assistant (MSA) in the VA Community Care Department at the Oscar G. Johnson VA Medical Center. The MSA is responsible for a range of duties related to telephone support and management, consult tracking, scanning, and receiving and processing of all mail.

• Addresses all incoming calls to obtain sufficient information to obtain primary need and assist the patient in obtaining answers to their questions regarding Community Care Consults. Queries patient as to current address and phone number, updating information as needed. Interprets information to make the appropriate referrals to other responsible personnel when the matter is outside of employee's scope of assignment.
• Receiving and processing all mail (incoming and outgoing) received in the VA Community Care Department. Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened and sorted into established categories for proper processing: Accurately and efficiently reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
• Views and sorts medical documentation and indexes to the correct Veteran by either scanning records to the Veteran's chart or properly directs to the Patient Administrative Service for scanning.
• Assists in training new employees and in updating procedures with experienced employees.
• Assists in requesting records from vendors to complete VA Community Care consult closure metrics.
• Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services. Demonstrates ability to effectively communicate both orally and in writing.
• Consistently communicates with and assists customers and staff in a courteous and professional manner. Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
• Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained. Creates and maintains an environment that ensures confidentiality and privacy of patient information.
• Demonstrates Patient Centered Care (PCC) through the use of effective communication with patients, families, visitors, and members of the interdisciplinary team, including the patient in mutual goal setting, and providing patient advocacy when appropriate.
• Visibly demonstrates the ICARE (Integrity, Commitment, Advocacy, Respect, Excellence) Core Values in interactions with Veterans, staff, and other stakeholders.
• Additional duties or tasks may be assigned by the Service Chief or supervisor to ensure efficient daily operations.
• Other duties as assigned.

This position is for a Medical Support Assistant (MSA) for the Diagnostic Imaging Service located at the Kearny Mesa VA Clinic, San Diego. "The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below." VA Careers - Medical Support Assistant: Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf The MSA works collaboratively with the patient care team to schedule outpatient imaging appointments, and to coordinate inpatient imaging procedures.Duties include but are not limited to the following:

• Review the imaging order to determine the urgency of the request and must differentiate between routine procedures and special studies.
• Review the request for accuracy and notifies the requesting physician of any discrepancies that would prevent action being taken.
• Review the patient computerized medical record (CPRS) to extract medical information including but not limited to laboratory reports, allergy information, BUN and creatinine levels, past medical history, and other pertinent medical information needed to schedule patient's imaging appointment.
• Screen patients to obtain information needed to determine if the patient meets the criteria to receive requested procedure. Uses obtained information to prepare required documents and to determine if the requested procedure requires protocol, if so, submits forms to the radiologist to protocol the order.
• Determine the patient's pre-appointment requirements and restrictions. Prior to the patient's scheduled appointment, incumbent communicates to the patient the appropriate restrictions and instructions required of the procedure, including but not limited to the patient's requirement to obtain current labs, need to fast, need to take premedication to advert an allergic reaction to contrast, etc.
• Contact the ordering provider to request an order for pre-medication, labs, etc., if required and not previously requested.
• Collaborate with the staff of other Services or Special Procedures to ensure all pre-procedure requirements are coordinated, e.g., Anesthesiology, Interventional Radiology, etc.