5,606 Mortgage Specialist jobs in the United States
Mortgage Specialist

Posted 6 days ago
Job Viewed
Job Description
Overview:
The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
Responsibilities:
- Operate in a Call Center environment as a customer success advocate
- Receive inbound calls and make outbound calls to consumers
- Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers
- Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests.
- Effectively manage a pipeline of up to 75 loans
- Performing routine data entry and validation tasks
- Monitoring work queues and intervening as needed
- Interacting with multiple departments to expedite processing and/or issue resolution
- Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.
- Must request assistance for escalated and/or more complex issues to department tenure associates or supervisors.
- Meet outlined production and quality standards.
- Follow established Policy and Procedures
- Performing other related duties as required and assigned
- Demonstrating behaviors which are aligned with the organization's desired culture and values
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tampa,FL.
Application Deadline
This position is anticipated to close on Sep 9, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Mortgage Specialist

Posted today
Job Viewed
Job Description
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
The Mortgage Specialist is actively involved in each key aspect of the loan process and is responsible for ensuring a shortened cycle time by providing exceptional service to third parties and internal departments from Application through Funding. This individual is proficient in collecting and analyzing a broad range of credit, collateral and compliance documents related to the mortgage process, ensuring loan quality and integrity. More importantly, the Mortgage Specialist exhibits well developed communication and interpersonal skills and the ability to work effectively with underwriting, mortgage experience associates, sales representatives, third party vendors and other parties linked to the mortgage transaction. This challenging, yet rewarding, position requires an individual with the flexibility and confidence to balance the service-oriented and analytical aspects of mortgage lending functions with the evolving demands of a progressive industry.
As our Mortgage Specialist you will:
+ Evaluate credit worthiness by completing a thorough review and evaluation of third-party mortgage documentation to assess accuracy and credit risk. Analyze international credit reports, foreign verification of employment and perform project reviews to support a credit risk decision. Analyze collateral documentation to ensure collateral supports HSBC's overall risk
+ Ensure a consistent and proactive approach to prior-to-doc condition clearing, in an effort to constantly increase pull-through percentage.Meet or exceed current daily production expectations while ensuring accuracy and quality standards
+ Adhere to all federal, state and HSBC regulatory compliance polices while maintaining HSBC Code of Ethics. Ensure that HSBC's security interest in the mortgage is protected
+ Utilize professional judgement for early identification and effective resolution or escalation of issues that arise
+ Develop and sustain relationships with third party vendors. Communicate and monitor quality performance and established standards
+ Notify all necessary parties of irregularities relative to standard HSBC policy/guidelines
+ Responsible for pipeline management, taking ownership of loan processes, risk decisions and accountability for meeting or exceeding service level agreements with a proactive approach toward exceeding customer expectations
+ Achieve published standards and other key performance indicators (attendance, revenue, retention, service levels, quality, operational risk, etc.)
+ Complete other related duties as assigned, including but not limited to: providing guidance and training to less experienced personnel. Support HSBC's diversity programs.Adhere strictly to compliance and operational risk controls with HSBC and regulatory standards, policies and practices: report control weaknesses, compliance breaches and operational loss events. For this role, HSBC targets a pay range between $55,900.00 and $83,900.00 The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
**Qualifications**
You´ll likely have the following qualifications to succeed in this role:
+ Knowledge of Mortgage Products, Documents, Investor, and Compliance Requirements
+ Ability to make sound decisions based on information provided and defined policies
+ Ability to effectively multi-task and manage numerous duties/deadlines simultaneously, while maintaining high quality
+ Strong customer service, organizational and communication (written/oral) skills
+ Minimum of 2 years proven bank, mortgage business, mortgage systems related experience or equivalent
+ Minimum of bachelor's degree in business, accounting, related field, or equivalent experience
+ Proven communications, organizational, analytical, administrative, problem-solving, and interpersonal skills
+ Proficiency with personal computers as well as pertinent HSBC systems and software
+ Ability to meet deadlines and objectives independently and within the team. In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
**Job Field:** Branch and Retail Banking
**Primary Location:** North America-United States-New York-Buffalo
**Req ID:** 000LNJF
Mortgage Specialist (MCJTP)
Posted 2 days ago
Job Viewed
Job Description
Join to apply for the Mortgage Specialist (MCJTP) role at Capital Workforce Partners
OverviewThe Mortgage Specialist is responsible for effectively marketing and representing the State of CT Mortgage Crisis Job Training Program. In this role, you will build relations with existing and new partners, promoting interest and providing educational guidance in an effort to generate client referrals and provide services which align with program goals to preserve home ownership retention.
Responsibilities- Conduct intake and assessment of clients financial, credit and debt profile, assist with development of resolution strategies, and coordinate referral process to counseling partners.
- Meet with clients to determine available skills and discuss opportunities for suitable career options.
- Facilitate customized job training services enabling clients careers advancement and achievement of credentials and skills.
- Provide unemployed or underemployed clients with job search preparation assistance.
- Refer to program mandated financial fitness education programs, as well as credit counseling sessions and foreclosure prevention workshops.
- Introduce clients to support programs available through the Connecticut One-Stop system.
- Conduct follow-up with clients at timely intervals and provide support services when necessary.
- Report to and communicate with One Stop Coordinator for issues regarding program performance and reporting.
- Utilize time management skills to organize and prioritize work assignments to meet program goals.
- Work cooperatively and effectively with individuals and groups.
- Interact with individuals from different cultural and socioeconomic backgrounds.
- Provide guidance on resume development, job search techniques and interview skills.
- Develop contacts that provide intensive services for job search preparation.
- Provide information for job placement.
- Strong communication, counselling and computer skills a must.
- Bachelors degree in business or a related field, required.
- Three years related work experience in housing, lending, or real estate desired.
- Ideal candidate will possess thorough understanding of workforce development programs, including the American Job Center System, mortgage, lending and foreclosure programs and the government initiatives which support job placement and housing concerns.
- Fast paced environment with multiple priorities and frequent deadlines.
- Availability in the evenings and some weekends, required.
- Incumbent will be required to travel to various locations in the North Central region. The position requires the ability to drive or to arrange for alternate transportation.
- Requires travel to Middlesex, Tolland, New London, and Windham counties.
Monday - Friday 8:30 am 5:00 pm. This position requires 5 days on-site, in Hartford, CT and assigned territories.
Whats In It For You- Compensation: Starting at $58,000 annually
- A robust total rewards package including 401(k) plan with a 3% employer contribution to Safe Harbor, Comprehensive group insurance benefits including Medical, Dental, & Vision, company-paid Short- & Long-Term Disability, voluntary benefits, 26 days of Paid Time Off (pro-rated in 1st year employment), Paid Holidays plus 1 Floating Holiday, Work-Life Integration, and more!
#J-18808-Ljbffr
Associate Mortgage Specialist
Posted 6 days ago
Job Viewed
Job Description
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeaps proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
This position is the first step into becoming a licensed loan officer in a direct-to-consumer sales environment with an exclusive, high converting lead source. You will provide sales support to our top loan officers while learning about different mortgage products, qualifying customers, and providing excellent customer service. You will also be taking live calls and gathering pertinent information prior to transferring them to the sales floor.
Essential Job Duties & Responsibilities:- Review mortgage applications taken by licensed loan officers; assist in collecting, uploading, and labeling documents within our Loan Origination system. Order disclosures, prepare income calculations, run automated underwriting, prepare, and scrub files prior to submitting to underwriting.
- Troubleshoot loan files. Become an expert in loan programs and qualifications.
- Take inbound live transfer calls / make outbound phone calls and gather the necessary information and commitment to transfer them to our sales floor. Provide excellent customer service to GoodLeap customers.
- Attend daily training in preparation for your promotion into sales or take NMLS test.
- 1-2 years top sales experience in a professional environment OR college degree
- Ability to learn quickly
- High energy
- Detail-oriented
- Excellent communication skills
- Collaborative personality
- Ability to work in fast-paced, high-volume environment
- High School Diploma or GED required
Compensation: $24.04/hr + potential bonus opportunities
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!
#J-18808-LjbffrRetail Community Mortgage Specialist
Posted 28 days ago
Job Viewed
Job Description
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
Serve as Truist Mortgage liaison between the community, local government, and local mortgage program agencies to produce low to moderate income mortgage loans through community partnerships, and affordable housing initiatives.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Directly responsible for growth and production of mortgage loans for Low-To-Moderate (LMI) income borrowers by serving as the product specialist for the Truist Affordable Housing suite of products and Down Payment Assistance programs.
2. Execute on an action plan and appropriate Community Reinvestment Act (CRA) plan making Truist a market leader in Affordable Housing Lending through establishing partnerships with relevant government agencies and active participation in affordable housing associations and groups to increase productivity in the LMI/CRA lending space while promoting Truist's positive image in the community.
3. Assist and work with community, faith-based and non-profit organizations providing leadership and training for homeownership classes, credit counseling and promote understanding of the mortgage lending process.
4. Champion Truist referral process within the LMI/CRA Strategy within the Region through collaboration with relevant partners on initiatives and sponsorships that enhance efforts to serve LMI Mortgage clients; active participate on committees and boards when appropriate.
5. Maintain a complete and thorough knowledge of the Mortgage Strategies, Policies and Procedures, as well
as secondary market investor's guidelines utilized by Truist.
6. Adhere to and comply fully with any and all Truist policies and procedures related to internal and external
compliance rules and regulations, particularly those established by State and Federal law.
7. Assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up as determined
through quality control or post-closing review.
**QUALIFICATIONS**
**Required Qualifications:**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. 2+ years in residential mortgage lending sales or equivalent mortgage experience with government or private non-profit housing agency
2. Working knowledge of the Mortgage Lending Process
3. Excellent verbal, written, and communication skills
4. Possesses solid interpersonal skills
5. Demonstrated proficiency in relevant computer applications
6. Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check
**Preferred Qualifications:**
1. Bachelor's degree in Business, Marketing, or related studies
2. Solid knowledge of market area
3. Three or more years of experience in mortgage lending sales or equivalent
4. Previous sales awards and leadership positions.
**OTHER JOB REQUIREMENTS / WORKING CONDITIONS**
Sitting/Standing/Walking/Bending/Lifting
Sitting (if checked, indicate frequency)
Frequently (25% - 50% of the time)
Standing (if checked, indicate frequency)
Frequently (25% - 50% of the time)
Walking (if checked, indicate frequency)
Frequently (25% - 50% of the time)
Bending (if checked, indicate frequency)
Choose an item.
Lifting (if checked, indicate pounds)
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 75%
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (
Retail Community Mortgage Specialist
Posted 6 days ago
Job Viewed
Job Description
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
Serve as Truist Mortgage liaison between the community, local government, and local mortgage program agencies to produce low to moderate income mortgage loans through community partnerships, and affordable housing initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Directly responsible for growth and production of mortgage loans for Low-To-Moderate (LMI) income borrowers by serving as the product specialist for the Truist Affordable Housing suite of products and Down Payment Assistance programs.
2. Execute on an action plan and appropriate Community Reinvestment Act (CRA) plan making Truist a market leader in Affordable Housing Lending through establishing partnerships with relevant government agencies and active participation in affordable housing associations and groups to increase productivity in the LMI/CRA lending space while promoting Truist's positive image in the community.
3. Assist and work with community, faith-based and non-profit organizations providing leadership and training for homeownership classes, credit counseling and promote understanding of the mortgage lending process.
4. Champion Truist referral process within the LMI/CRA Strategy within the Region through collaboration with relevant partners on initiatives and sponsorships that enhance efforts to serve LMI Mortgage clients; active participate on committees and boards when appropriate.
5. Maintain a complete and thorough knowledge of the Mortgage Strategies, Policies and Procedures, as well
as secondary market investor's guidelines utilized by Truist.
6. Adhere to and comply fully with any and all Truist policies and procedures related to internal and external
compliance rules and regulations, particularly those established by State and Federal law.
7. Assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up as determined
through quality control or post-closing review.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. 2+ years in residential mortgage lending sales or equivalent mortgage experience with government or private non-profit housing agency
2. Working knowledge of the Mortgage Lending Process
3. Excellent verbal, written, and communication skills
4. Possesses solid interpersonal skills
5. Demonstrated proficiency in relevant computer applications
6. Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check
Preferred Qualifications:
1. Bachelor's degree in Business, Marketing, or related studies
2. Solid knowledge of market area
3. Three or more years of experience in mortgage lending sales or equivalent
4. Previous sales awards and leadership positions.
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting/Standing/Walking/Bending/Lifting
? Sitting (if checked, indicate frequency)
Frequently (25% - 50% of the time)
? Standing (if checked, indicate frequency)
Frequently (25% - 50% of the time)
? Walking (if checked, indicate frequency)
Frequently (25% - 50% of the time)
? Bending (if checked, indicate frequency)
Choose an item.
? Lifting (if checked, indicate pounds)
Up to 25 lbs.
? Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
? Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
? Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
? Travel
Up to 75%
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (
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