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We are seeking a dedicated and customer-focused Call Center Representative to handle inbound and/or outbound calls, provide product and service information, resolve customer issues, and ensure customer satisfaction. The ideal candidate is an excellent communicator with strong problem-solving skills and a commitment to delivering high-quality service.

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Handle and resolve customer complaints with efficiency and empathy.
• Provide detailed information about products, services, and policies.
• Document customer interactions and update records in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Meet personal/team qualitative and quantitative targets (e.g., call volume, resolution rate, customer satisfaction).
• Maintain knowledge of current products, services, and promotions.
• Adhere to call center scripts, policies, and procedures.

• High school diploma or equivalent (some positions may prefer a college degree).
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Comfortable using computers, CRM systems, and call center equipment.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, adaptability, and a positive attitude under pressure.

About the job Call Center

Call center needs 1 year medical insurance or medical office experience

Call center requires:

• MS Office
• 10-key by touch.
• medical insurance or medical office experience
• Excellent verbal and written communication skills.
• Ability to communicate clearly and confidently
  Ability to multi-task
  Ability to analyze new situations and apply problem-solving skills
  Ability to relate to the customer
  Ability to remain calm under pressure
  Ability to adapt to and incorporate new technologies
  Ability to learn from past mistakes (and Successes!)
  Ability to manage time effectively

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid members
• Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.

Job Description

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multi-tasking and tech-savvy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers' expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.

Requirements

Job Qualifications:

• Comfortable in a fast paced and dynamic environment
• Exceptional relationship-building skills
• Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
• Basic math functions such as addition, subtraction, multiplication, and division

• High School Diploma or GED

• Basic understanding of sales principles and customer service practices
• Customer service focus
• Solid communication and interpersonal skills
• Experience with high volume calls
• Proficient in Excel, MS Word, MS PowerPoint
• Maintain a presentable and well-dressed appearance

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Remain knowledgeable on products offered and discuss available options
• Excellent written and oral communication skills
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Team up with co-workers to ensure proper customer service
• Greeting customers with a positive demeanor

• Keeping the work environment neat and clean.
• Ability to work independently and in a team environment with minimal supervision
• Ability to organize and prioritize with strong attention to details
• Participating in periodic team meetings

• Other duties can and will arise and you should be prepared to take on these challenges openly.

Our esteemed client in Media is hiring Contact Center Representatives. Our client is well-known and you will work at their corporate office location!

Our client has been in business for 50 years. They are one of the largest privately-owned convenience chains in Pennsylvania.

• $20/HR
• Monday Friday, 3rd shift; 3:30pm-11:30pm, with rotating weekend work - (out of a 6 week period you will work max 6 weekend days - you will have time off during the week if scheduled for a Saturday or Sunday)
• Duration: 3 months plus

• Provide stellar customer service to customers via phone
• Assist customers with questions about the rewards program
• Help customers navigate the mobile app and website
• Data entry

• Minimum of two year's experience providing excellent customer service
• HS Diploma
• Tech savvy, computer literate, ability to multi-task
• Detail oriented and organized
• Ability to pass a criminal background check

About the job Call Center

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

We are looking for a friendly and professional Call Center Representative to join our team at MURN. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner. If you have excellent communication skills and a passion for helping others, we want to hear from you!

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer requests
• Provide information about products and services
• Resolve customer complaints and issues
• Update customer information in the database
• Meet and exceed call center KPIs

• High school diploma or equivalent
• Prior experience in a call center or customer service role
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

If you are a team player with a positive attitude and a desire to provide exceptional customer service, apply now to join our dynamic team at MURN!