1 Patient Education jobs in Ann Arbor

**Employment Type:**
Full time
**Shift:**
Day Shift
**Description:**
**An Opportunity to Join our Remarkable Care Team!**
Trinity Health Michigan, one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. THM represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.
THM is part of Trinity Health a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve.
As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life. Our Core Values, Reverence, Commitment to the Poor, Justice, Stewardship, and Integrity guide our behaviors to help us achieve our Vision.
**Summary**
Assists Service Delivery Leader with coordination of, and leads the daily work assignments of department employees. Actively participates in problem solving, and communicates problems/difficulties on shift to SDL. Acts as a resource person and role model for employees on the shift as to technique, policies/procedures, rules/regulations, and customer service standards.
**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**
+ Establishes daily work schedules for special assignments, assigning duties, issuing supplies and equipment, and inspecting completed work. Takes appropriate measure to work with staff to correct deficiencies noted during inspections.
+ Performs all duties and functions of Environmental Aide, PCAI, Specialist, Waste Handler, and Supply Room Clerk when necessary.
+ Responds as Department Lead Representative and contact person for customers and other Health Center personnel.
+ Makes rounds throughout assigned area, and takes appropriate steps to insure staff compliance with performance expectations, SJMHS and departmental codes/conduct expectations. Maintains relevant feedback reports and documentation. Appropriate steps are defined as:
+ Investigate
+ Follow-up
+ Resolve issues
+ Contact necessary persons
+ Give feedback to SDL
+ Ensure designated supply rooms are stocked on daily basis with mops, chemicals, and the like. Communicates supply room issues to the responsible SDL.
+ Conduct staff feedback meetings/sessions to discuss the identification of problems and problem resolution proposals.
+ Participate with SDL in providing guidance, leadership, and education support to team members to assist in their achievement of department goals.
+ Completes Quality Assurance Inspections for customer satisfaction and employee satisfaction.
+ Trains all new employees, and re-trains employees whose performance does not meet standards.
+ Accountable for monitoring and following up on Bed Tracking.
+ Performs duties in compliance with all federal, state and local regulatory requirements
+ Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, off solutions, and participates in their resolution.
+ Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
+ Behaves in accordance with the Mission, Vision, and Values of SJMHS.
+ Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
**OTHER FUNCTIONS AND RESPONSIBILITIES**
+ Ability to identify and repair mechanical problems with Environmental Service machinery/equipment or make the determination if equipment should be taken to Supply Room Clerk for repair.
_Performs other duties as assigned._
**REQUIRED EDUCATION, EXPERIENCE AND** **CERTIFICATION/LICENSURE**
+ High School diploma or equivalent.
+ Six to twelve months related and responsible work experience.
**REQUIRED SKILLS AND ABILITIES**
+ Good verbal and written communication skills and effective conflict management skills. Ability to read and interpret memos, chemical labels, postings, and other forms of written communication. Ability to learn basic computer skills.
+ Knowledge of SJMH safety/emergency procedures. Must be able to conduct in-services with staff on these procedures.
**Employees of Trinity Health enjoy.**
+ Competitive compensation
+ Full benefits package including Medical, Dental, Vision, PTO, Life Insurance and Disability
+ Retirement savings plan with employer contribution
+ Opportunity for growth and advancement throughout SJMHS and Trinity Health
Visit to learn more about the benefits, culture and career development opportunities available to you at Saint Joseph Mercy Health System.
**Our Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran