498 Patient Support jobs in the United States

Overview

Presbyterian Healthcare is hiring a Lead Patient Support!

In this role, you will work under the supervision of the Access Supervisor/Manager to ensure smooth operations within Patient Access Services. The Lead Patient Support Specialist maintains open communication with leadership, identifies opportunities for improvement, and provides guidance on day-to-day issues.

This position plays a key role in supporting both the team and our patients by fostering collaboration with internal departments and delivering excellent service to external customers.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

* Full Time - Exempt: No
* Job is based at Rev Hugh Cooper Admin Center
* Work hours: Weekend Schedule Friday-Sunday
* Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Join Presbyterian and help make a difference in patient care every day!

Qualifications

* High school or equivalent
* Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
* Familiarity with ICD10, CPT and Medical Terminology
* Two to three years of customer service application in any setting
* EMR/EHR experience preferred
* Must pass EPIC competency for Registration at completion of Epic Clerical
* Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
* Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
* Strong communication skill set verbal and written

Responsibilities

* Oversee the daily operations for departments within the patient access department.
* Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
* Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work ques to ensure work is completed.
* Order Supplies for the departments and make sure forms are stocked.
* Provides training and education to new staff.
* Cross training between all patient access departments, travels to other facilities in CDS to provide coverage.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $25.96/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Overview

Presbyterian Healthcare is hiring a Lead Patient Support! This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

* Full Time - Exempt: No
* Job is based at Rev Hugh Cooper Admin Center
* Work hours: Weekend Schedule Friday-Sunday
* Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Qualifications

* High school or equivalent
* Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
* Familiarity with ICD10, CPT and Medical Terminology
* Two to three years of customer service application in any setting
* EMR/EHR experience preferred
* Must pass EPIC competency for Registration at completion of Epic Clerical
* Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
* Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
* Strong communication skill set verbal and written

Responsibilities

* Oversee the daily operations for departments within the patient access department.
* Partner closely with supervisors to provide leadership coverage and presence to the registration staff on weekends.
* Ensure effective operations by organizing workload, scheduling of staff lunches and breaks, monitoring work ques to ensure work is completed.
* Order Supplies for the departments and make sure forms are stocked.
* Provides training and education to new staff.
* Cross training between all patient access departments, travels to other facilities in CDS to provide coverage.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $25.96/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Overview

Presbyterian Healthcare is hiring a Lead Patient Support! This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

* Full Time - Exempt: No
* Job is based at Presbyterian Kaseman Hospital
* Work hours: Days
* Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

This is a great opportunity for someone with strong leadership, customer service, and healthcare operations experience who is ready to make a direct impact on patient care and team success.

Qualifications

* High school or equivalent
* Experience: Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
* Familiarity with ICD10, CPT and Medical Terminology
* Two to three years of customer service application in any setting
* EMR/EHR experience preferred
* Must pass EPIC competency for Registration at completion of Epic Clerical Training classAbilities:
* Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
* Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
* Strong communication skill set verbal and written

Responsibilities

* Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
* Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
* Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
* First line resolution to assist consumers with concerns.
* Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delaysEncounter Components:
* Performs clerical operations responsibilities in all areas; Registration, Scheduling, and Visit closure activities
* Assists site Leadership with initiatives around daily workflows. Mentors and responds to clerical team s daily activity questions.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $25.96/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Presbyterian Healthcare is hiring a Lead Patient Support ! This position will be under the supervision of the Access Supervisor/Manager. This Lead Patient Access Specialist will maintain open communication with the Supervisor/Manager on issues, opportunities, and situations involving areas of Access Services. This position must respond and relate to the Supervisor/Manager and team as well as internal and external customers of Patient Access Services.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: No
• Job is based at Presbyterian Kaseman Hospital
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

This is a great opportunity for someone with strong leadership, customer service, and healthcare operations experience who is ready to make a direct impact on patient care and team success.

• High school or equivalent
• Experience: Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10, CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class
  Abilities:
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
• Strong communication skill set verbal and written

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
  
  
• Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety.
  
  
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
  
  
• First line resolution to assist consumers with concerns.
  
  
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays
  
  Encounter Components:
• Performs clerical operations responsibilities in all areas; Registration, Scheduling, and Visit closure activities
  
  
• Assists site Leadership with initiatives around daily workflows. Mentors and responds to clerical team s daily activity questions.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

USD $25.96/Hr.
The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

CMA Patient Support

At Axia Women's Health, recognized as a Great Place to Work for the 4th year in a row, our vision is to lead the way in improving women's health. At the core of achieving this is a caring, connected, and progressive community of women's health centers in New Jersey, Pennsylvania, Indiana, and Kentucky. Our rapidly growing network spans OB/GYN physicians, breast health centers, high-risk pregnancy centers, two laboratories, urogynecology care, and fertility centers. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives.

We have an opening for a Certified Medical Assistant (Patient Support) at Athena OB/GYN in Horsham/Abington/Langhorne.

Hours: Start time will vary 6am -7:30am and end 4:00-4:30pm with a rotating 6pm closing shift. Friday 6:30-3:30pm. Location(s): Horsham/Abington/Langhorne

The Certified Medical Assistant-Patient Support plays a vital role in managing patient communication via telephone. The CMA-Patient Support ensures the patient's needs and concerns are promptly addressed, providing excellent customer service while maintaining clinical accuracy and professionalism.

Essential Functions:

• Answer incoming patient calls, address questions, and provide guidance regarding appointments, prescriptions, lab results, and medical instructions.
• Assess patient concerns and determine the appropriate response, including scheduling an appointment, directing urgent matters to providers, or providing basic instructions per written protocols.
• Assist patients in scheduling, rescheduling, or cancelling appointments.
• Computerized physician order entry (CPOE) Enter and send medication and test orders per provider instructions.
• Accurately document and relay patient messages to the appropriate provider, ensuring timely follow-up on patient care.
• Provide basic medical information such as pre-appointment preparation, post-visit instructions, and medication information, based on provider instructions.
• Maintain accurate records of patient interactions and updates in the EMR to ensure seamless communication within the healthcare team.
• Obtains prior authorization for medications, procedures, and/or tests.
• Educate patients on procedures, medications, and follow-up care.
• Respond to patient inquiries both in person and over the phone.
• Assist with scheduling appointments and follow-up visits.
• Answer patient calls, address inquiries, relay messages to providers, and provide instructions or follow-up information as directed by providers. Ensure timely and accurate communication of patient needs and concerns.
• Work collaboratively with physicians, providers, nurses, and other staff to ensure efficient practice operations.
• Ensures compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA).
• Participate in team meetings and contribute to quality improvement initiatives.
• Adhere to practice policies, procedures, and protocols.
• Serve as a role model in upholding the organization's mission, vision, and values. Consistently demonstrate ethical behavior and professionalism in all interactions. Actively engage in initiatives and practices that promote a positive and collaborative workplace culture, while supporting the organization's strategic goals.

Skills:

• Excellent verbal and written communication.
• Ability to multitask and work in a fast-paced environment.
• Compassionate and empathetic attitude towards patients.
• Demonstrate time management skills by efficiently prioritizing tasks, and patients simultaneously.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and willing to adjust to changing priorities and conditions.
• Strong Knowledge of Microsoft Office Suite.
• Proficiency in using electronic health records (EHR) systems.

Full Time Benefits Summary:

• Full time benefit-eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans to best meet your needs.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance, and more!
• 401(k) matching
• Generous PTO offering with additional time off for volunteering
• Access to Axia providers at little to no cost through Axia's medical insurance.
• Axia-paid life insurance, short-term and long-term disability.
• Free counseling for colleagues and family members, including parents and parents-in-law.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

At Axia Women's Health, we're passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals without regards to gender, race, ethnicity, ability, or sexual orientation and proudly celebrate our individual experiences and differences.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.

Required Skills:

• Proficient in Microsoft Office Suite
• Skilled in EHR systems
• Collaborative team player
• OB/GYN Experience
• Adaptable to shifting priorities
• Excellent verbal and written communication
• eClinicalWorks (EMR)
• Efficient time and task prioritization
• Compassionate and empathetic to patients
• Flexible scheduling and coverage
• Multitask well in fast-paced settings

Preferred Education:

• High School Diploma/GED or better.

Required Licenses & Certifications:

• RMA
• CPR Certification
• CMA

Equal Opportunity Employer

**Overview**
BroadPath is hiring **Patient Support Representatives** to work from home! In this role, you'll handle inbound and outbound calls while supporting patient access through scheduling, documentation, and coordination of care-related communications. This includes communicating with providers via phone, email, or through secure messaging within the clinical portal, as well as relaying information between provider and patient, such as medication requests or requests for specialty services.
Patient Support Representatives serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment scheduling, referral coordination, and overall service delivery.
**Compensation Highlights:**
+ Base Pay:
+ $16.00 per hour for training and nesting
+ $6.50 per hour for production
+ Bonus opportunities! Earn up to 2 more per hour during the 4-week training and 2-week nesting period by meeting performance and attendance requirements
+ Incentives are tied to metrics such as QA scores, accuracy, schedule adherence, and attendance. Full details will be provided during training. This brings your potential Training and Nesting pay rate up to 18 per hour!
+ Pay frequency: Weekly pay!
**Schedule Highlights:**
+ This is a full-time, steady state role with no pre-determined end date. No weekend work required!
+ Training Schedule: Monday-Friday, 8:00am-4:30pm Pacific Time
+ Production Schedule: Monday-Friday, 8:00am-5:00pm Pacific Time
**Responsibilities**
+ Manage inbound and outbound calls to schedule, reschedule, or confirm patient appointments
+ Verify patient insurance eligibility and update records as needed
+ Process referral requests and prescription renewals, ensuring accurate documentation and timely follow-up with clinical teams
+ Maintain strict patient confidentiality when handling health information and medical records
+ Communicate updates, issues, and escalations to the call center management team
+ Scan, upload, and organize documents within patient charts
+ Perform additional tasks and support functions as assigned
**Qualifications**
+ High School Diploma or equivalent
+ 1+ years of customer service in a call center setting
+ Previous job tenure of at least one year per role, reflecting stability and reliability
+ Knowledge of privacy regulations and the ability to manage sensitive customer and account information with discretion, ensuring full compliance in a remote work environment
+ Previous experience in a role requiring clear, positive, and cooperative verbal and written communication skills, as information will be entered into patient records
+ Proven ability to quickly reference and apply resources, guides, and job aids to resolve caller inquiries and complete tasks accurately in a fast-paced environment
+ Experience navigating multiple systems, tools, and screens simultaneously while maintaining active engagement with patients over the phone
+ Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure protected information
+ Ability to maintain approved high-speed internet connection
**Preferred Qualifications:**
+ Experience handling high call volumes
+ Experience with scheduling appointments
+ Experience with electronic medical records (EMR) systems
+ Experience with the EPIC application
+ Solid understanding of medical terminology
+ Have 2 external monitors
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process._
_BroadPath is an Equal Opportunity Employer_
_We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_What Individualized Care contributes to Cardinal Health_**
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.
**_What is expected of you and others at this level_**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
**Responsibilities**
+ Must demonstrate a superior willingness to help external and internal customers
+ First point of contact on inbound calls, and determines needs, and handles accordingly
+ Creates and completes accurate applications for enrollment with a sense of urgency
+ Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
+ Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
+ Conducts benefits investigations to identify patients' insurance plan coverage for medications, procedures, and travel and lodging
+ Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
+ Assist with coordination of travel and lodging associated with patient therapy
+ Working alongside teammates to best support the needs of the patient population or transfer caller to appropriate team member (when applicable)
+ Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance
+ Update internal treatment plan statuses and external pharmacy treatment statuses
+ Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
+ Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
+ Notify patients, physicians, practitioners, and/or clinics of any financial responsibility of services provided as applicable
+ Responsible for placing all outbound calls to ensure the process is complete
+ Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
+ Must follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted
+ Documentation must be clear and accurate and stored in the appropriate sections of the database
+ Must track any payer/plan issues and report any changes, updates, or trends to management
+ Ability to search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation
+ Handle all escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
+ Responsible for reporting any payer issues to the appropriate team
+ Must self-audit activities to ensure accuracy and efficiency for the program
**_Qualifications_**
+ Previous customer service experience, preferred
+ High School diploma or equivalent, preferred
+ Demonstrated high level customer service
+ Experience conducting and documenting patient health insurance benefit investigations, prior authorizations, and appeals, preferred
+ Cell/Gene therapy and/or Oncology experience, preferred
+ Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
+ Knowledge of the Health Insurance Market Place and the Affordable Care Act preferred
+ Knowledge of ICD9/ICD10 coding is preferred
+ Critical and creative thinking, preferred
+ Important to have a strong attention to detail
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 6:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.50 per hour - $30.65 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/17/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_What Individualized Care contributes to Cardinal Health_**
Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.
**_What is expected of you and others at this level_**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
**Responsibilities**
+ Must demonstrate a superior willingness to help external and internal customers
+ First point of contact on inbound calls, and determines needs, and handles accordingly
+ Creates and completes accurate applications for enrollment with a sense of urgency
+ Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
+ Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
+ Conducts benefits investigations to identify patients' insurance plan coverage for medications, procedures, and travel and lodging
+ Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing
+ Assist with coordination of travel and lodging associated with patient therapy
+ Working alongside teammates to best support the needs of the patient population or transfer caller to appropriate team member (when applicable)
+ Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance
+ Update internal treatment plan statuses and external pharmacy treatment statuses
+ Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
+ Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
+ Notify patients, physicians, practitioners, and/or clinics of any financial responsibility of services provided as applicable
+ Responsible for placing all outbound calls to ensure the process is complete
+ Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
+ Must follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted
+ Documentation must be clear and accurate and stored in the appropriate sections of the database
+ Must track any payer/plan issues and report any changes, updates, or trends to management
+ Ability to search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation
+ Handle all escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
+ Responsible for reporting any payer issues to the appropriate team
+ Must self-audit activities to ensure accuracy and efficiency for the program
**_Qualifications_**
+ Previous customer service experience, preferred
+ High School diploma or equivalent, preferred
+ Demonstrated high level customer service
+ Experience conducting and documenting patient health insurance benefit investigations, prior authorizations, and appeals, preferred
+ Cell/Gene therapy and/or Oncology experience, preferred
+ Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
+ Knowledge of the Health Insurance Market Place and the Affordable Care Act preferred
+ Knowledge of ICD9/ICD10 coding is preferred
+ Critical and creative thinking, preferred
+ Important to have a strong attention to detail
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 6:00pm CST.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
+ Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.50 per hour - $30.65 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with myFlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/17/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
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