69 Payment Processor jobs in the United States

Do you have excellent payment processing experience and want to join a top financial institution? If so, look no further and apply below!
Adecco is currently assisting one of its clients in their search for a **Lockbox Specialist in Westmont, IL!**
Pay rate: $ 16.80/hr
Shift availability: Sun - Thu, 830p -5a
**For instant consideration for this role, click on Apply Now**
Our ideal candidate must have/must be able to:
+ Prepares transactions for deposit by performing a variety of routine duties in a production environment by following well-defined and established processing procedures
+ Requires the utilization of a computer-based software unique to the area
+ Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications and required workflow
+ Accurately input payment amounts read from the legal line of the checks into unique software application using a PC
+ Read and follow specific instructions, which are unique for each account, to accurately prepare deposit
+ Collect and prepare check copies for re-association where applicable
+ Physically re-associate check copies with invoices and envelops by matching and stapling the check copy, invoice, and envelope together in accordance to customer requirements
+ Sort completed batches in outgoing mail area to be returned to the client
+ Meet or exceed established department standard while completing all the duties listed above
+ Maintain department established Quality standard while completing all the duties listed above
+ Perform all work in accordance with established processing procedures
+ Perform general housekeeping in and around work environment
+ Perform other duties as assigned.
Education/Certification Requirements:
+ High School Diploma or GED
Experience requirements:
+ Lockbox experience preferred
+ Basic computer skills
+ Strong organizational skills
+ Ability to lift or move up to 25lbs frequently
+ Banking operations experience preferred
+ Must have strong 10-key data entry experience
As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a **Lockbox Specialist in Westmont, IL apply** NOW for instant consideration!
**Pay Details:** $16.80 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description:
We are seeking a highly detail-oriented Accounts Payable/Payment Processing Specialist to join our disbursements team. This role is essential to ensuring the accurate and timely processing of high-volume payments, including checks, ACH, wire transfers, and manual disbursements. You'll work closely with internal teams and external vendors to maintain smooth and compliant payment operations.
Key Responsibilities:
+ Process daily high-volume payment batches (checks, ACH, wire transfers, manual payments) using Oracle
+ Ensure timely execution of payments across multiple business units (trade, utility, aviation)
+ Upload and verify payment files in Oracle; ensure proper bank transmission
+ Track FedEx shipments and voided checks using Smartsheet
+ Monitor shared inboxes for general inquiries, urgent manual payments, and high-priority approvals
+ Coordinate with vendor team to resolve bounced ACH payments and update vendor records
+ Research and prepare manual checks as needed
+ Maintain accurate logs and records of all payment activity
+ Collaborate with Treasury for visibility and traceability of payments
+ Support onboarding and training of new team members
Qualifications:
Must-Haves:
+ 2+ years of hands-on payment processing experience in a high-volume environment
+ Experience with large batch payment processing
+ Strong attention to detail and ability to work independently
+ Comfortable with electronic payment systems and bank file uploads
+ Experience with high-volume check cutting
Nice-to-Haves:
+ Basic Excel skills
+ Familiarity with Smartsheet
Work Environment: Based in Greenwood Village, CO. Onsite role with a consistent 8am-5pm schedule. Small team of 4: 2 focused on payment processing, 2 on vendor management.
Pay: $26-27/hr
Pay and Benefits
The pay range for this position is $6.00 - 27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Greenwood Village,CO.
Application Deadline
This position is anticipated to close on Oct 28, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.

At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified **Payment Processor Implementation Audit Consultant** to join their team for a **Hybrid** position. This consultant, specializing in payment systems and fintech, will perform a comprehensive audit and optimization of the client's internal payment processor implementation process. The goal is to validate and enhance the current procedures, ensuring optimal efficiency, compliance, security, and alignment with best industry practices.
**Duties and Responsibilities** **:**
+ Conduct an end-to-end audit of the payment processor implementation workflow, including:
+ Merchant Processor Selection
+ Underwriting Procedures
+ Integration Processes (Frontend and Backend)
+ MID Provisioning
+ Testing and Validation Procedures
+ Deployment Strategies
+ Post-deployment Monitoring and Compliance
+ Identify gaps, risks, or inefficiencies in current processes and recommend actionable improvements
+ Develop a comprehensive process optimization plan and detailed audit report with clear findings and recommendations
+ Ensure recommendations align with global payment processing standards and industry best practices
+ Present findings and provide strategic guidance to internal stakeholders
+ Key Performance Indicators (KPIs):
+ Reduction in transaction decline rates
+ Improvement in approval rates
+ Enhanced integration data solidarity and accuracy
+ Streamlined processes reducing overall implementation timeline
+ Increased compliance with regulatory standards and reduced risk
**Skills and Qualifications** **:**
+ Proven expertise in fintech and payment systems auditing and consulting
+ Experience working with major global payment processors
+ Strong knowledge of payment processing regulations, compliance requirements, and industry standards (e.g., PCI DSS)
+ Excellent analytical and problem-solving skills, capable of identifying process inefficiencies and compliance risks
+ Ability to clearly communicate complex technical information and provide strategic recommendations
**Wage Range** :
The rate for this position is between **$74.00 - $110.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** **:**
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ( , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ** .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist III within JPMorganChase, you will play a crucial role in managing customer accounts and handling inquiries and requests. Your work will involve processing, clearing, servicing, researching, and settling transactions, ensuring the smooth operation of our financial services. You will be expected to apply your broad knowledge of transaction management protocols and processes and use your developing skills in areas such as artificial intelligence, automation, and data & tech literacy to enhance our services. Your ability to coach and manage conflicts will be key in maintaining a positive work environment and ensuring customer satisfaction. While your work will be guided by established procedures, your developing strategic thinking and innovation skills will be valuable in contributing to solutions for new issues.

Job responsibilities

• Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence
• Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints
• Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures
• Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development
• Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions
• Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints
• Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management
• Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment
• Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures
• High school diploma or GED required

Preferred qualifications, skills, and capabilities

• Familiarity or developing knowledge of automation and process optimization tools or technologies.

Schedule: Monday - Friday, 8am -5pm

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

**ABOUT THIS POSITION**
We're looking for a motivated, detail-oriented Print Services Operations Specialist to join our fast-paced and growing Payment Operations team. This role plays a key part in supporting Waystar's Patient Statements solutions, which are critical to delivering a best-in-class financial experience for patients and providers.
As an Operations Specialist, you will serve as a tier 2 support specialist, working from an active case queue to resolve technical issues, managing client requests, and ensuring the accurate processing and delivery of patient statement data. This position requires a strong understanding of structured data formats, excellent organizational and communication skills, and the ability to work collaboratively across internal teams and external partners.
This is a support-focused role that also involves project manager-like responsibilities, including coordinating statement setups, managing updates, troubleshooting file errors or other issues, and following through on resolution of complex issues.
**WHAT YOU'LL DO**
+ Manage and respond to client cases from a centralized support queue, ensuring timely resolution of all requests and issues
+ Analyze and troubleshoot data files in various formats (e.g., .txt, .csv, .xml, .pdf) to validate content and resolve formatting or delivery issues
+ Use tools such as UltraEdit, Adobe Acrobat, and Microsoft Excel to examine data, verify outputs, and assist in technical troubleshooting
+ Act as the primary point of contact for assigned cases involving statement setups, configuration changes, troubleshooting errors, and general inquiries
+ Coordinate with internal teams and external vendors to track progress, communicate updates, and follow through to resolution in a structured, organized manner
+ Collaborate cross-functionally to identify root causes and implement solutions for both routine and escalated support cases
+ Maintain clear, organized documentation of case activity, findings, client communication, and solution steps
+ Support new client implementations by configuring and validating statement output based on client requirements
+ Contribute to internal knowledgebase documentation and process improvement initiatives to enhance team efficiency and service quality
**WHAT YOU'LL NEED**
+ Bachelor's degree is required
+ Medical Practice experience
+ Experience with the implementation of a system software
+ Demonstrated experience in project management
+ Ability to multi-task and prioritize effectively
+ Serve as a liaison between client and internal project team
+ Ability to adapt to various levels and possess influencing skills at all levels
+ Must be a quick learner and self-motivated
+ Demonstrated problem solving skills, be process driven, but must be able to work in a team environment
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2730

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
JOB SUMMARY
Under administrative supervision, identify, assess, research, and resolve complex issues related but not limited to accounts, systems, vendors, processes & procedures of a particular business unit. Assist with the creation of action plans and design implementation plans for efficiencies and improvements, reviewing and presenting to business unit leadership.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Analyze assignments, gather pertinent data based on compliance, regulatory, and procedural requirements, then use this information to determine resolutions to complex issues and issues impacting multiple lines of business or significant populations of the business portfolio.
2. Gather, document, and maintain statistics, records, and reports that help establish policies, procedures and quality control standards, adhering to protocols for escalating requests to leadership.
3. Work with leadership and risk partners to ensure compliance and proper risk controls are practiced relative to business unit processes and required department or regulatory policies.
4. Proactively develop new processes and routinely update existing procedures to meet business unit changes, ensuring compliance with policies and government regulations.
5. Act as a catalyst for change in making recommendations for stream-lining functions and processes.
6. Provide input, testing, and support for business unit systems, processes, and policies.
7. Support project-oriented work efforts in the areas of research, remediation, and resolution, productivity improvement and quality enhancements.
8. Utilize data compiled using computer and/or mainframe-based systems and software to prepare reports, graphs and charts of data developed.
9. Build knowledge and comprehension of processing capabilities and functionality of origination and servicing systems utilized by the business unit. Using this knowledge, demonstrate understanding of process and platform interdependencies and act as Subject Matter Expert on one or more the processing capabilities and functions, perpetually developing and strengthening knowledge.
10. Demonstrated ability and initiative to observe and gather facts to determine next steps and to arrive at a logical resolution. This is accomplished by observing processes, procedures, flow charts, regulatory requirements, and analyzing case data.
**QUALIFICATIONS**
**Required Qualifications:**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Associate's degree or equivalent education
2. 4+ years training or work-related experience in business, finance, lending, compliance/risk or operational environment
3. Skillful in basic computer applications such as Microsoft Office software products
4. Professional, courteous, effective verbal and written communication skills
5. Ability to work and think independently while being actively engaged in a mutually supportive teamwork environment
6. Strong adaptability skills to changing & competing priorities based on business needs and conditions
7. Solid organizational and interpersonal skills
**Preferred Qualifications:**
1. Bachelor's degree in Business Administration, Banking, Finance, Lending, Compliance/Risk or Operations or other related fields
2. Previous experience digital or electronic Payments-related functions
3. Exposure to the Payment Card and third-party vendor processing systems (MasterCard/Visa, TSYS, FIS, FiServ, FCR, etc.)
4. Previous experience in an operational analyst role
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (

**Duties & Responsibilities**
Transaction Processing & Settlement
+ Oversight of incoming and outgoing FX payments across multiple currencies and settlement systems
+ Oversight of trade details that are entered into the bank's operations system in alignment with front-office confirmations.
+ Ensure timely settlement of FX spot, forward, swap, and option transactions.
Reconciliation & Investigations
+ Perform daily reconciliations of nostro/vostro accounts and investigate discrepancies.
+ Resolve settlement fails, payment delays, and trade breaks in coordination with counterparties, custodians, and internal teams.
+ Maintain accurate records for audit and regulatory purposes.
Compliance & Risk Control
+ Ensure adherence to internal risk controls, operational procedures, and anti-money laundering (AML) / sanctions screening requirements.
+ Escalate unusual activity or potential fraud to compliance and management promptly.
+ Support compliance with global regulatory reporting requirements
Client & Internal Support
+ Provide operational support to corporate and institutional clients for FX transactions.
+ Liaise with front-office traders, relationship managers, and treasury teams to ensure smooth trade execution.
+ Address client inquiries regarding payment status, transaction charges, and settlement timelines.
+ Prepare and present reports on foreign exchange activities for presentation to senior management.
+ Provide client portal training to existing and prospective clients
+ Develop & maintain relationships with partner banks
+ Provide training and support to other team members on foreign exchange matters.
Continuous Improvement
+ Contribute to process improvement initiatives to enhance operational efficiency and reduce settlement risk.
+ Participate in testing and implementation of system upgrades or new payment platforms.
+ Perform other duties as assigned
**Knowledge & Skills**
MINIMUM:
+ Strong understanding of international payment systems and SWIFT message formats (MT103, MT202, MT300, etc.).
+ Strong understand of the global currency markets
+ Proficiency in FX trading platforms and financial software
+ Familiarity with FX products (spot, forward, swaps, options).
+ Knowledge of AML, sanctions screening, and regulatory requirements for cross-border transactions.
+ Proficiency in Microsoft Excel and banking operations systems
+ High attention to detail, strong problem-solving skills, and ability to work under tight deadlines.
+ Ability to communicate clearly with coworkers, managers, business partners, and clients, written and verbally
+ Ability to utilize technical aptitude that allows for quick learning of company systems, platforms, and products
+ Demonstrates ability to work effectively in a team environment
+ Demonstrate knowledge of risk types and ability to mitigate independently or escalate appropriately
+ Possesses strong customer services skills
+ Ability to work autonomously, escalating issues or problems as appropriate
+ Ability to recognize errors, issues, special requests, or inconsistencies in daily operations to solve or escalate to appropriate associate or manager
PREFERRED:
+ Accuracy and attention to detail in high-volume, high-value environments.
+ Strong communication skills for interaction with global counterparties and clients.
+ Ability to prioritize tasks and manage time effectively.
+ Adaptability to changing regulatory, technological, and market environments
+ Ability to understand processes end to end and cross-functional work with other operational units
+ Demonstrates strong problem-solving skills
+ Strong analytical skills
**Requirements**
_MINIMUM_ _:_
+ Bachelor's degree in finance, Business, Economics, or related field
+ 5 years of experience in FX payment operations and FX settlements within a banking environment.
_PREFERRED_ _:_
+ 5+ years of experience in FX payment operations and FX settlements within a banking environment.
**Work Environment:**
Hybrid
**Supervision/Management:**
None
**Compensation Range:**
$57,760.00 - $124,170.00
_The posted compensation range on this listing represents UMB's standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information_
UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.
**Are you ready to be part of something more?**
You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.
_UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to_ _to let us know the nature of your request._
_If you are a California resident, please visit our_ Privacy Notice for California Job Candidates ( _to understand how we collect and use your personal information when you apply for employment with UMB._
**_Who we are_**
We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.
Learn more about UMB's vision ( out the road to a career at UMB

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility ( ?subject=Accommodation%20request)
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
Perform all tasks required to ensure accurate, timely and efficient operational services and processing of new applications, maintenance, and research/resolution for all payment inquiries received in Card Payments Operations. Provide outstanding client service to both internal and external clients while minimizing operational risk for the bank.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Process daily work queues, researching and resolving client inquiries related to payment inquiries or issues. Maintain and compile daily statistics.
2. Process new applications and perform non-monetary maintenance where required/requested on existing accounts.
3. Remain aware of system enhancements, rule changes, and process alterations for all vendors, processors, Government regulations and their impact on the work flow of the department.
4. Participate and assist with cross-training within the department and maintaining written procedures for work processes. Assist/participate in training new employees and training team on changes in processes.
5. Develop and maintain a working knowledge of all functions within the Card Payment Operations production area.
6. Sort, distribute and process incoming mail under dual control in a timely, efficient, and quality manner. Sort, prepare, scan, index, verify and process all documents received into Card Payment Operations. Research and clear exceptions within the image workflow process.
7. Perform appropriate quality control on scanned and keyed items.
8. Provide quality customer service to our clients, branches and other departments using established telephone and written communication guidelines and forms.
9. Able to perform all processes in the department and act as primary back up for all functions
10. Able to perform analysis on problems, track trends and issues and provide resolution or recommended solutions.
**QUALIFICATIONS**
**Required Qualifications:**
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma or equivalent
2. 2 years of experience in Card Payments Operations Business Specialist ll position
3. Customer service experience
4. Possess strong written and verbal communication skills, including the ability to communicate professionally with team members and related departments
5. Demonstrated ability to read, comprehend and follow instructions
6. Demonstrated ability to work in an area governed by production standards, heavy workloads and critical deadlines
7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
8. Able and willing to work overtime during peak times.
**Preferred Qualifications:**
1. Associates Degree
2. 2 years of experience in Payments or customer service related industry or banking operations
3. Knowledge of all bankcard products and services, online banking, debit card/prepaid products, digital or electronic products services and products
4. General understanding of the other areas within banking operations
5. Demonstrated leadership qualities
6. Conceptual understanding of the imaging workflow, document view, First Data, Research Request System, Channel Link, Keymaster, ACAPS, BankPro, Client Central, New Account, Retail BankCard, Commercial BankCard, Constant Credit systems, Card Management, Online Banking, Money Transfer, Deposit Systems, Stored Value, Sprint, Genesys, other banking systems
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( ( Right to Work (