33 Performance Management jobs in Chicago

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. The Director of Performance Management will be responsible for overseeing the performance management systems within MV Transportation’s maintenance department. This role involves the strategic planning, implementation, and optimization of performance metrics and processes to ensure that MV’s maintenance operations run efficiently and effectively. Key Responsibilities Strategic Planning: Develop and implement performance management strategies aligned with the company's goals and objectives. Business Analytics: Utilize business analytics to track and analyze maintenance performance data, identify trends, and make data-driven decisions to improve fleet operations. Performance Metrics: Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of maintenance activities within regions and divisions. Process Improvement: Identify areas for improvement within the maintenance department and implement solutions in partnership with each division to enhance productivity and efficiency. Team Leadership: Mentor and develop a team of maintenance professionals to achieve high levels of performance and job satisfaction in a matrix style organizational chart. Compliance: Ensure that all maintenance activities comply with industry regulations and company policies. Reporting: Prepare and present regular performance reports to senior management, highlighting achievements, challenges, and recommendations for improvement. Budget Management: Monitor the maintenance department's budget, ensuring cost-effective use of resources. Stakeholder Collaboration: Work closely with other departments to ensure alignment and support for maintenance initiatives. Develop and implement methodologies for estimating vehicle accident rates based on historical data and predictive analytics. Integrate accident estimation processes with existing performance management systems to enhance overall fleet management. Regularly review and update accident estimation models to reflect changes in fleet operations and external conditions. Prepare detailed accident estimation reports for senior management, highlighting key findings and recommendations for reducing accident rates. Talent Requirements Bachelor's degree in data analytics, computer science, statistics, Business Administration, or a related field. Minimum of 8 years of experience in maintenance management or a related role. Proven track record of developing and implementing performance management systems. Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Proficiency in maintenance management software and tools. Knowledge of industry regulations and best practices. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast #J-18808-Ljbffr

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.

The Director of Performance Management will be responsible for overseeing the performance management systems within MV Transportation's maintenance department. This role involves the strategic planning, implementation, and optimization of performance metrics and processes to ensure that MV's maintenance operations run efficiently and effectively.

Key Responsibilities

Strategic Planning: Develop and implement performance management strategies aligned with the company's goals and objectives.
• Business Analytics: Utilize business analytics to track and analyze maintenance performance data, identify trends, and make data-driven decisions to improve fleet operations.
• Performance Metrics: Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of maintenance activities within regions and divisions.
• Process Improvement: Identify areas for improvement within the maintenance department and implement solutions in partnership with each division to enhance productivity and efficiency.
• Team Leadership: Mentor and develop a team of maintenance professionals to achieve high levels of performance and job satisfaction in a matrix style organizational chart.
• Compliance: Ensure that all maintenance activities comply with industry regulations and company policies.
• Reporting: Prepare and present regular performance reports to senior management, highlighting achievements, challenges, and recommendations for improvement.
• Budget Management: Monitor the maintenance department's budget, ensuring cost-effective use of resources.
• Stakeholder Collaboration: Work closely with other departments to ensure alignment and support for maintenance initiatives.
• Develop and implement methodologies for estimating vehicle accident rates based on historical data and predictive analytics.
• Integrate accident estimation processes with existing performance management systems to enhance overall fleet management.
• Regularly review and update accident estimation models to reflect changes in fleet operations and external conditions.
• Prepare detailed accident estimation reports for senior management, highlighting key findings and recommendations for reducing accident rates.

Talent Requirements

• Bachelor's degree in data analytics, computer science, statistics, Business Administration, or a related field.
• Minimum of 8 years of experience in maintenance management or a related role.
• Proven track record of developing and implementing performance management systems.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in maintenance management software and tools.
• Knowledge of industry regulations and best practices.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

#appcast

Data Analyst, Performance Management-(250003S)

SALARY

$90,356.11

POSITION SUMMARY

Under general supervision, works with operating departments to identify performance reporting requirements, implement quality improvement efforts, and create dynamic reports for Authority management to visualize performance. Manages multiple diverse and complex projects to track performance improvement and serves as a liaison to achieve efficiencies and process improvements throughout the Authority.

PRIMARY RESPONSIBILITIES

• Works with departments in developing and maintaining performance processes.
• Creates workflows to automatically generate departmental reporting, using programming languages (Python, SQL, etc.).
• Develops meaningful performance metrics that result in organizational and service improvements.
• Cleans and aggregates data from multiple databases within the agency and implements and maintains document data collection and reporting requirements.
• Provides on-going oversight and support to departments to ensure that measures are being used to effectively manage operations and affect improved efficiency.
• Develops and designs interactive reports and tools using data analytics software to provide analysis and conclusions to department management.
• Leads various projects with departments to improve performance and efficiency and reduce costs. Identifies and monitors project deliverables, scope, plan, issues, risks, and milestones. Establishes measures to determine success of projects (e.g., costs, scope, time, intended results). Ensures all targets and requirements are met.
• Assists management in gaining an understanding of the goals and objectives of performance management and how to incorporate the concept into their daily routine by providing solutions and answers to departments issues and questions relating to performance management.
• Analyzes performance data and provides recommendations to departments based on performance analysis. Works with departments to conduct analyses and develop information to guide strategic decision-making.
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title: None

CHALLENGES

• Synthesizing large amounts of data into meaningful results from numerous sources.
• Presenting and explaining complex, technical subject matter to a non-technical audience.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelors degree in Statistics, Mathematics, Computer Science, or a related field, or an equivalent combination of related education and experience.
• Experience with data visualization preferred.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of data analysis techniques with an understanding of basic statistical concepts.
• Working knowledge of one or more mainstream programming and statistical languages such as Python, R, or Java.
• Working knowledge of database, analysis, and presentation software: PowerBI, PowerPoint, SQL, and Excel.
• Working knowledge in developing and implementing performance measurement management systems.
• Working knowledge of performance measures and change management principles and practices.
• Strong organization, analytical, and problem-solving skills.
• Strong oral and written communication skills and able to effectively communicate with a variety of audiences.
• Ability to distill raw data into easily communicable form, especially graphically.
• Ability to manage multiple projects and balance multiple priorities, deadlines and budget constraints.
• Ability to multi-task and possess the flexibility to frequently transition from one project assignment to another.
• Ability to work effectively with a diverse group of stakeholders, to include senior management, project managers, and subject matter experts.
• Willingness and capacity to learn and be challenged; strong sense of curiosity.

WORKING CONDITIONS

• General office environment.
• Required to travel to various CTA field locations and transit property locations.
• Subject to normal garage/shop hazards such as noise, dust, grease, moving vehicles, etc.
• Subject to existing weather conditions when working in the field.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Personal computer and related software (Microsoft Word, PowerPoint, and Excel).

ADDITIONAL DETAILS

Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired, must comply with CTA's residency ordinance.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER.

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists. We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

During the hiring process, CTA's Human Resources department will contact candidates with next steps. Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.

Please click link below to review the benefits offered at the CTA.

Position Type: Full-time Permanent (FTP)

• Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems.

• Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards.

• Develop and implement solutions to prevent recurring issues.

• Escalate complex issues to higher-level support when necessary.

• Update and maintain customer records accurately. Document all interactions and transactions with customers in the system.

• Independently develop and deliver training sessions for customers and internal teams.

• Collaborate with cross-functional teams and stakeholders to enhance product support.

• Ensure the secure handling of PHI data (when applicable) in strict compliance with HIPAA regulations and organizational policies.
• Provide guidance to junior support staff.

• 2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment

• Proficient knowledge of Microsoft technologies (Office 365)

• Experience in technical issue resolution and escalation procedures

• Proven experience in managing multiple projects with multiple priorities

• Proficient with SQL scripts to perform troubleshooting
• Experience with Financial applications, StrataJazz, Axiom, or EPSi is preferred
• Experience with a case management tool, Salesforce is preferred
• Proficiency with Tableau or similar data visualization tools is preferred

• Partner with customers to solve issues requiring overall knowledge of the product and the healthcare business.

• Act as a primary point of contact for customer requests, escalated inquiries and issues related to software products.

• Empathy: Developing a better understanding of customer needs and concerns; ability to empathize with customers' frustrations and provide reassurance.

• Attention to Detail: demonstrated accuracy and thoroughness in handling cases and documenting information.
• Maintain familiarity with CRM systems for issue management.

• Team player mentality. A willingness to assist team members with tasks as needed. Openness to receiving guidance and feedback from peers.

• Initiative & Growth: Exhibit a proactive approach to personal and professional development. Consistently step out of the comfort zone to embrace new challenges and opportunities, achieving measurable year-over-year growth in performance and skills.

• Self-starter: adopt a proactive mindset to seeking out opportunities for improvement.

• Confidence: Exhibits knowledge and accountability, such that team and stakeholders believe in your ability.

• Efficient organization and prioritization of tasks to meet deadlines. Manages a moderate workload with minimal supervision, demonstrating the ability to handle tasks independently and efficiently.
• Strong written and verbal communication skills - ability to convey information clearly and concisely in both written and spoken formats. Capable of accurately relaying information to customers and colleagues.

• Product Knowledge: Develop and maintain in-depth understanding and knowledge for assigned product areas.

• Independently support customer queries and issues, leveraging a comprehensive understanding of features and functionalities. Expand ability to handle a wider range of customer queries and issues.

• Actively contribute to the enhancement of the technical knowledge base and documentation by creating and publishing KCS (Knowledge centered Support) content. Ensure documentation covers a wide range of issues and solutions, and regularly update existing articles to maintain accuracy and relevance.

• Possess a solid understanding and ability to work with SQL scripts and queries to perform troubleshooting independently. Handle moderately complex SQL tasks to diagnose and resolve issues effectively, providing support and guidance to junior team members as needed.

• We connect with positive intent.
• We are helpful.
• We own it.
• We get better every day.
• We are humble.

Senior Consultant, Staff Augmentation - Planning and Performance Management Chicago, IL; Remote How you’ll make an impact: Strata’s Staff Augmentation Program offers services to drive maintenance and impact within each of the Strata platform solutions. As a member of our Staff Augmentation team, you will support customer delivery and internal operations for the Planning and Performance customer base. Additionally, you will be responsible for maintaining the business in partnership with the sales and customer experience management teams. Strata’s Staff Augmentation Program is a newly established business line and focus area of the organization. As such, this role requires an entrepreneurial mindset and grit, while having the support of a well-established, highly professional business behind you. Responsibilities of this role include: Provide customer service deliverables including configuration, auditing, reconciliation, and reporting within the Planning and Performance solutions, with an emphasis on providing customers with a high-value experience while managing project budget and timelines. Planning and Performance functions include budgeting, short- and long-range forecasting, capital and business planning, and performance management. Perform detailed reviews and deliver proactive recommendations on module configurations and understand customer’s accounting, data and organizational structure. Partner with customers to support and drive tool adoption and develop process workflows for administrating the various areas of the application tailored to the nuances of the organization. Mentor junior team members and support their development of cost accounting, healthcare finance, and customer support skills. Develop service proposals for customer engagements utilizing a library of standard service offerings and standard contractual language. Support implementation and optimization projects as needed What we’re looking for: Proven Financial Planning and Analysis experience in the healthcare finance and analytics space Knowledge of accounting, financial statements, and experience with financial systems Direct experience with Strata applications such as Operating Budgeting, Management Reporting, Strategic Planning, and Capital and Business Planning Strong time management skills with the ability to manage multiple projects at one time Excellent presentation and listening skills, with ability to think quickly and deliver consultative response Strong executive presence to manage senior level relationships Collaborative working style to partner with customer finance teams Growth mindset to continuously improve program and customer satisfaction Advanced written and verbal communication with the ability to interact effectively with a wide variety of internal and external stakeholders Advanced skills Microsoft Excel and Power Point Good to know: As previously noted, Staff Augmentation is a newly established business line. While this role is primarily intended to support the Staff Augmentation function, team members may also be reallocated to the Planning & Performance Management implementation team as needed to ensure billable targets are met and business needs are effectively supported. Estimated Salary Range: $85,000-$110,000 Actual salary will be determined based on factors including, but not limited to, skill set and level of experience. This salary range is a good faith estimate of base pay. Strata also provides discretionary variable pay programs based on role. In addition, Strata provides a comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits. Find out more about Strata benefitshere . How we work: The preferred location for this role is in Chicago, IL or St. Louis, MO. We value our people spending time together and have campuses hosting in-person events located in both cities.We are truly a hybrid environment with all team members experiencing the flexibility to work from home. Thinking about applying? Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience. Should you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please reach out to Here @ Strata… Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin. Our Core Values: While we celebrate what makes each member of our team unique, our core values are what connect us. They set clear expectations for how we approach our work and how each of us can positively influence the experience of our team and our customers. We connect with positive intent. We are helpful. We own it. We are humble. Create a Job Alert Interested in building your career at Strata Decision Technology? Get future opportunities sent straight to your email. 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Director, Performance Marketing Product Management Get AI-powered advice on this job and more exclusive features. Pay found in job post Retrieved from the description. Base pay range $122,000.00/yr - $75,000.00/yr Direct message the job poster from Annalect Annalect is the Data & Technology arm of Omnicom Media Group Annalect’s 4,000+ innovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes. Annalect’s unique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients. Position Overview Annalect is searching for an experienced Product Leader to drive development of performance marketing capabilities. This fast-paced and exciting position offers a great opportunity to work directly with some of the world’s largest advertising clients to develop and deliver meaningful solutions in a rapidly changing digital marketing landscape. The ideal candidate will have both a keen eye for details as well as the ability to easily flow from discussions with software engineers to executive management personnel. Strong communication skills along with a collaborative personality is a must. Please note: This role will require an in-office presence, 3 days per week. Key Responsibilities Omni is Omnicom's open operating system, built and deployed by Annalect, that helps marketers orchestrate better outcomes. Omni drives marketing transformation through better consumer experiences, greater efficiency, and higher ROI. This role will be responsible for the definition and adoption of Omni's global suite of activation capabilities, encompassing an array of audience, media, and content targeting and optimization solutions designed to deliver cross-channel precision and performance at scale. Responsibilities include: Work with Executive leadership on product team to define vision for performance marketing product suite Driving rollout and adoption of targeting and optimization solutions at scale across the global organization Driving development of capabilities with dedicated engineering team and/or other product owners across existing tracks Partner with internal teams to define pricing, product marketing/positioning, commercial/finance operations, and support to bring capabilities to market across programmatic display/video, CTV, paid social, paid search. Collaborate with the Omnicom Media Group media buying stakeholders to identity needs/opportunities and innovate solutions to support differentiated investment products to grow Omnicom business and deliver client outcomes Drive business requirements to product Serve as primary business activation stakeholder across strategic activation partners Identifying external vendor partnerships as needed to support the vision Measures of Success Effectiveness of products to deliver performance Adoption of Omni activation capabilities (esp. audience targeting, CTV, InventoryAI) Product differentiation from the market Required Skills And Qualifications Deep expertise in biddable and programmatic technologies, familiarity with mechanics of Performance Marketing 7+ years in performance marketing, commerce, or media BA/BS in a related field required Strong communication and relationship building with senior stakeholders Knowledge of product development process Ability to work in an agile manner in an environment of rapidly changing requirements Ability to think strategically Demonstrated ability to influence cross-functional teams without formal authority over those teams Detail-oriented: Accuracy and attention to detail is very important in this position Analytical, evaluative, problem-solving acumen Perks of working at Annalect Culture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance Generous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season. As part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits. Compensation Range $122,000—$175,000 USD This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs. 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