200 Product Testing jobs in Chicago

ABOUT THE ROLE


You will be responsible for performing quality control tests on materials (sand/rock) for specific product lines using ASTM and AASHTO standards.

WHAT YOULL ACCOMPLISH

• Carries out ongoing lab and field sampling. Testing to ensure that material produced and shipped meet State, project and customer specifications.


• Conducts in depth problem-solving, detailed data and trend analyses and troubleshooting, reporting results associated with aggregate material performance.


• Assist with the documentation of material control plans and material performance data, procedures and project- specific quality control.


• Performs some service, repair, and calibration of laboratory and field testing equipment


• Carries out regular updates to appropriate Quality Control and Quality Assurance test databases and spreadsheets and provides report summaries or analyses as needed.


• Observe and enforce all Amrize US Safety Standards, Advisories, and Policies.


• Be a responsible advocate for on-the-job safety and the environment.


• Provide troubleshooting guidance and advice, for various customers both internal and external.


• Work under general / minimal supervision; customarily works with limited supervision.


• Ability to travel to multi-region locations and work overtime as required.


• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WERE LOOKING FOR
Education: High School diploma/GED; two years of post-secondary technical education or course work in Sciences that deals with laboratory functions is preferred. This is a great entry level position for a Geology, Chemistry or Earth Sciences graduate.


Experience: At least two years of experience as materials Q.C. Laboratory Technician, preferred.
Ability to learn the basic operations of aggregate plants. Computer proficiency including MS Word, Excel and Google applications.
This position requires reliability and the ability to lift and carry 50lbs over uneven ground for a distance of 300ft.

Additional Requirements:

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary


• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings


• Medical, Dental, Disability and Life Insurance


• Holistic Health & Well-being programs


• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care


• Vision and other Voluntary benefits and discounts


• Paid time off & paid holidays


• Paid Parental Leave (maternity & paternity)


• Educational Assistance Program


• Dress for your day

BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether youre in a technical, managerial, or frontline role, you can shape a career that works for you. Were seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us youll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Job Type

Full-time

Description

FIC America Corp. is a global Tier 1 automotive components manufacturer centrally located in the Northwest Suburbs of Chicago. We are actively seeking a Quality Engineer responsible for the implementation of customer quality requirements and the integrity for quality processes and procedures.

Essential Job Functions

• Assuring product, process, and system quality requirements are determined and implemented
• Consistent communication and follow-up with production and customers
• Defining, analyzing, and resolving issues effectively and responsibly
• Maintaining records and ensuring procedures are followed
• Writing standard work instructions
• Implement manufacturing processes that include Continuous Improvement, FMEA, APQP, PPAP, MSA, Process Flow, Corrective Action Process, and Problem-Solving Methodologies (5-Why, 8D, etc.)
• Perform and coordinate internal audits/training to ensure continuing compliance with Quality System Standards and the manufacture of safe products
• Leading countermeasure activities across departments
• Coordinate with production personnel, vendors, and external contractors to implement kaizens
• Complete supporting documentation, such as poka-yoke, changeover procedures, and welding conditions to comply with customer requirements
• Read blueprints and use computer aided design software
• Follow standard work instructions
• Assist with quality presentations for new hires
• Perform other duties assigned

Other Job Functions

• Comply with FIC's Safety policies and procedures
• Comply with IATF 16949 and ISO 14001 procedures and standards
• Perform 5-S activities

Requirements

• 2+ years of Quality Engineering experience
• Bachelor's Degree in Engineering or Related Field
• Experience reading blueprints and using measuring tools
• Must have experience with Microsoft Office Suite
• Must have proficient oral and written communication skills
• Must be willing to cross-train
• ERP experience preferred
• Experience working in an automotive industry preferred
• Experience working with a Tier 1 or Tier 2 supplier preferred
• Bilingual in Spanish and English preferred

Pay Range $75,000 - $85,000/year based on qualifications and experience

Benefits Offered

• Medical plans offered through Blue Cross and Blue Shield, Delta Dental, and VSP Vision
• Flexible Spending Accounts (FSA) Healthcare FSA, Dependent Care FSA, and Transit FSA
• 401(k) - Company will match 50% of the first 6% you contribute to your 401(k)
• Basic Life Insurance and Short-Term Disability paid by employer
• Optional Supplemental Life Insurance and Long-Term Disability (Employee Paid)
• Vacation, Holiday, and Personal Days Paid

About FIC America Corp.

Established in 1994 by Futaba Industrial Co., Ltd., we have been in Carol Stream, IL from the beginning and added an additional facility in Bloomingdale, IL. A Japanese owned manufacturer of stamped and welded products, supplying the automotive industry with performance auto parts, related to emissions, fuel, and exhaust.

FIC America Corp. is an equal opportunity employer. FIC America Corp. does not discriminate based on race, color, sex, sexual orientation, creed, religion, age, national origin, handicap or disability, marital status, veteran status, citizenship status or any other attribute or characteristic protected by law.

We are unable to provide employment-based visa sponsorship now or in the future.

Quality Control Inspector (Manufacturing)

Quality Control Inspector (Manufacturing)

Job Posting Start Date 07-02-2025 Job Posting End Date 08-02-2025Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary

The Quality Control Inspector will inspect electronic systems, assemblies, subassemblies, components and parts for conformance to specifications.

What a typical day looks like

• Performs visual inspection of electronic card and sub-assemblies, and systems or units to ensure that all product meets the established specifications for reliability and workmanship.
• Utilizes gages, templates, microscopes and other manufacturing aids to ensure that all product meets the established specifications for reliability and workmanship.
• Ensures that all required process operations have been performed on the product that is being inspected.
• Enters all quality data into the appropriate electronic or manual systems.
• Notifies the appropriate personnel if unusual product defects are identified or if process falls below acceptable levels.
• Provides timely feedback to manufacturing if non-conforming product is identified.
• Accurately completes all administrative activities associated with quality inspection.
• Performs process audits and assists manufacturing with the interpretation of the quality and workmanship standards.
• Assists with the disposition of all non-conforming materials/product.

The experience we're looking to add to our team:

• Completion of a high school degree or equivalent is preferred.
• Successful completion of company provided training may be required.
• Typically requires 6-12 months of related experience.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Pay Range (Applicable to Illinois)$17.98 USD - $24.27 USDHourly Job Category QualityRelocation:Not eligible

Is Sponsorship Available?

NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).
#J-18808-Ljbffr

Job Description

Company Overview:

One of the mid wests leading full service steel fabricator serving customer needs all across the continental United States.We're a team of steel masters who prioritize design-assist, design-build, and value engineering solutions to ensure we meet the specific needs of each client. With the ability of handling the largest structural steel jobs in the country, the company has developed an affinity for handling complex projects, on time and within budget. They take pride in developing long term relationships with our customers and enjoys an ongoing 85% repeat business.

Job Summary:

A QC Inspector performs visual inspections and tests on steel pieces to be used in the construction of buildings, bridges and other structures. A QC Inspector must be able to notice possible product non-conformities use test and measuring instruments and monitor any repairs.

Essential Job Functions:

• Read and understand blueprints and specifications
• Monitor operations to ensure that the company production standards are met
• Inspect, test or measure material and products including welds, bolting and coating applications
• Accept or Reject finished product
• Discuss inspection results with Director of Quality Control
• Report inspection and test data

Minimum Requirements:

• Minimum of 2 years of experience in an occupational function with a direct relationship to weldments fabricated to national or international standards
• High school degree or GED
• Steel fabrication experience
• Basic computer skills
• Strong communication skills
• Strong technical skills; read and understand blueprints, technical documents and manuals
• Knowledge of basic math generally used in the construction industry
• NDT Level 2 UT, MT

Equipment Operated:

UT scope, MT yoke, bend test jig and press, Skidmore bolt station for TON, TC and calibrated wrench as well as electric and pneumatic bolting equipment and PosiTector paint monitoring gauge.

If this sounds like you and want to explore this opportunity, please submit your resume here or reach out directly to Zac Lubin, at

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

**Imagine yourself.**
+ Doing meaningful work that makes an everyday impact?on the world around you.
+ Collaborating with a vibrant, diverse, team.
+ Contributing to a brighter, safer, more sustainable future.
It's all possible with a role at Videojet ( , a Veralto ( company. You have likely purchased or used a product touched by Videojet Technologies this week-after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you-and along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
**We offer:**
+ Days of vacation
+ Flexible working hours
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities
+ Health benefits
+ 401(k)
Reporting to the **Director of Operations,** the **Quality Control Manager,** is responsible for developing and implementing testing, sampling, and inspection procedures for raw materials, equipment, in-process materials, and finished products to ensure compliance with product specifications, company standards, and regulatory requirements. This role involves investigating and resolving issues related to product functionality and performance, identifying root causes, and recommending corrective actions when necessary. Additionally, the Quality Control Manager may oversee and perform on-site calibration of equipment and tools to maintain accuracy and reliability in quality assessments. This role will be **onsite** and will be located in **Elk Grove Village, Illinois.**
**In this role, a typical day will look like:**
+ **Quality Management (ISO9001):** Manage and monitor the Quality Management System (QMS), lead audits (internal and external), ensure team training, and align documentation and processes with customer expectations.
+ **Quality Metrics & Operations:** Track product quality, support root cause analysis, collaborate with engineering and production teams to improve product design and standard work, and reduce defects.
+ **Team Leadership & Training:** Supervise technicians, provide training to embed a quality mindset across teams, and ensure alignment with operational and customer goals.
+ **Collaboration & Safety:** Work cross-functionally to resolve issues, improve processes, and maintain flow. Follow all safety protocols, including proper PPE usage.
+ **Troubleshooting & Continuous Improvement:** Identify and resolve testing issues, and actively engage in Kaizen and ongoing improvement initiatives.
**The essential requirements of the job include:**
+ Bachelor's degree in a technical or business field.
+ 3+ years in a Quality role; leadership experience preferred.
+ Hands-on experience with ISO 9001 and quality management systems.
+ Proven track record in driving quality metrics and cross-functional collaboration.
+ Familiarity with quality testing, tools, and measuring instruments.
+ Strong attention to detail and ability to identify defects or errors.
+ Proficient in troubleshooting and problem-solving during production.
+ Ability to interpret technical documents and operating procedures.
+ Effective organizational skills and ability to meet deadlines in fast-paced environments.
+ Basic math skills for quality-related calculations.
Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
**US ONLY** **:**
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $1000 - 12000 USD per year. This job is also eligible for Bonus Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available **here ( .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Description We are looking for a detail-oriented Quality Control Operator to join our team in Lombard, Illinois. In this long-term contract role, you will play a key part in ensuring quality assurance processes are adhered to within the manufacturing industry. This position requires excellent communication skills, a proactive approach to problem-solving, and the ability to work collaboratively in a fast-paced environment.
Responsibilities:
- Handle incoming calls professionally and courteously, ensuring clear communication and proper grammar.
- Investigate and resolve customer inquiries related to photo enforcement programs in various communities.
- Maintain detailed and accurate call notes in the system on a daily basis.
- Escalate complex issues promptly to the Call Center Manager for resolution.
- Assist customers with credit card transactions for violation payments, ensuring accuracy and efficiency.
- Monitor daily communication channels, including email, to stay updated on company directives.
- Identify team challenges and recommend solutions to the Call Center Manager.
- Support the hiring, onboarding, and training processes for Call Center Representatives.
- Participate in performance evaluations and disciplinary actions for team members.
- Perform other assigned duties as needed to support operational goals. Requirements
- Minimum of 2 years of experience in a quality assurance or related role.
- Proficiency in computer programs, including CRM and ERP systems.
- Strong skills in data processing and familiarity with Epic Software.
- Ability to manage billing functions and claim administration effectively.
- Proven experience in handling inbound calls and customer inquiries.
- Knowledge of benefit functions and related administrative processes.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal, with a detail-oriented approach.
Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Quality Control Specialist
remote
Remote, Remote, US .
full-time
. June 18, 2025
Description
**Company Bio**
Medexus Pharmaceuticals Inc. is a leading specialty pharmaceutical company with a focus on the therapeutic areas of rheumatology, auto-immune disease, specialty oncology, allergy, and pediatric diseases. We provide market-leading prescription and over-the-counter brands to patients and healthcare professionals, which we believe greatly enhances quality of life and promotes a healthy lifestyle. We have a strong North American commercial platform, and we currently operate through two unique segments: Medexus Pharma Canada and Medexus Pharma USA. Innovation is a driving force for our company. As a result, we are continuously licensing and/or acquiring new products and solutions aimed at addressing the essential needs of consumers, patients, and healthcare partners.
**Role Overview**
The Quality Control Specialist will oversee and coordinate analytical work occurring at contract organizations including analytical development, in-process analysis, bioassays, and release testing for drug substance and drug product. They will ensure that analytical methods are developed and qualified/validated per cGMP and that all QC activities are conducted in accordance with global regulatory requirements to ensure ongoing supply of product to meet clinical and commercial demand. The QC specialist will support and maintain comparability, stability and method performance trending programs.
**Key Responsibilities**
+ Works to guarantee that an appropriate cGMP Quality Management System for internal and external contract manufacturers/laboratories is developed, implemented, and managed in collaboration with Quality Assurance.
+ Reviews QC test results supporting product release and stability testing.
+ Coordinates with QC management to manage external cGMP laboratories by reviewing and approving documents as required, including Specifications, SOPs, protocols, reports, test methods, change requests, technical transfers, data trending, OOS/OOT investigations and deviations related to clinical and commercial requirements.
+ Ensures that critical cGMP release and stability testing is accurate, compliant, and reported to meet timelines.
+ Provides real-time audit support as required to assist the management team with queries.
+ Remains current with USP, EP, BP, JP and ICH requirements, as applicable.
+ Assist with Stability Program QC compliance and ensure the program is established and maintained for all cGMP products.
+ Tracks and trends cGMP test data including performing surveillance of method performance and reference standards, and evaluation of data received from external contract laboratories.
+ Compiles data for internal review meetings, Annual Product Reviews (commercial products), and all other product quality assessments.
+ Supports QC with strategic planning and management of all analytical and bioassay development, qualification, and testing activities in support of clinical and commercial products.
**Education, Experience, and Skill Requirements**
+ BS/BA with a minimum of 4+ years of industry experience, preferably in biology, biochemistry, biopharmaceutical sciences, or other biologic-science related discipline.
+ Minimum 4+ years progressive cGMP quality, testing, scientific, and/or manufacturing experience in biotechnology or pharmaceuticals including biologics(e.g., protein therapeutics).
+ Expertise in chemical, protein, biological and analytical technologies and laboratory operations, including experience on the bench is required. Experience with recombinant form of human factor IX or similar commercial biologics is desired.
+ Working knowledge and ability to apply cGMP in conformance to U.S., EU, ROW and ICH standards
+ Demonstrated ability to manage vendor relationships and coordinate testing activities with CMOs or CTOs
+ Ability to multi-task and prioritize complex daily workload.
+ Ability to collaborate amongst individuals
+ Experience with regulatory requirements preferred
**Additional Information:**
+ Compensation range: 90-110K
+ Travel or other requirements: Travel 20%
We recognize that experience comes in many forms. Even if your background or compensation expectations don't exactly align with all the qualifications or compensation range listed, we encourage you to apply. Your unique skills and experience may be a great fit for this role or other opportunities at Medexus.
_Medexus Pharma is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, disability or any other characteristic protected by law. We assure you that your opportunity for employment with Medexus Pharma depends solely on your qualifications._
Compensation
$90,000.00 - $110,000.00
per year

Our client is seeking a Quality Control Technician to join their team!
+ Fully Remote
+ Schedule: Mon - Fri 8am to 5pm
Job Responsibilities:
+ Analyze transportation documents (commercial invoice, SLI, etc.) for accuracy & identification of customs entries requiring correction
+ Utilize carrier systems to research shipments & partner with the necessary stakeholders to correct errors
+ Communicate clearly & effectively with transportation carriers to dispute charges and resolve discrepancies of inaccurate customs entries
+ Maintain accurate and detailed records of discrepancies & dispute for cost-recovery tracking & visibility
+ Responsible for approving and disputing invoices.
+ Experience in imports is a plus.
+ Handle over 100 customs entries. Data entry experience is essential.
+ Attention to detail and self-motivation are crucial, as this is a remote position that requires someone who can stay busy.
Skills / Experience:
- Good written and oral communication skills and the ability to communicate clearly with a wide variety of people.
- Must be punctual and have good attendance.
- Problem solver
- Strong attention to detail and sense of urgency.
Aptitude / Competencies:
- Independent, dependable, resourceful and self-motivated.
- You are detail-oriented, autonomous, and not afraid of making decisions alone and able to speak up when you don't know the answer.
- Highly computer literate.
Systems:
+ Will use Slack System to communicate
+ Microsoft Outlook - Emails
+ Excel
**Pay Details:** $23.00 to $25.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85