9 Production jobs in Le Mars

Production

51101 Sioux City, Iowa Perdue Farms, Inc.

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Job Description

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. **That's Perdue.**
**Summary**
This production position works in a production area processing pork products. Requires working with pork, raw products. Typical assignments may include debone, cut up, evisceration, stack off, Multivac, overwrap and/or sanitation. Usually works five to six days a week overtime may be required based on production needs.
**Principal and Essential Duties & Responsibilities**
+ Works at various stations along the production line processing pork food products.
+ Adheres to all safety requirements including PPE (Personal Protective Equipment), preventing and reporting unsafe acts and conditions, Lockout-Tagout procedures and Process Safety Management related matters.
+ Maintains clean and safe working environment.
+ Participates in Company and department safety programs.
**Minimum Education**
High School or equivalent not required but beneficial.
**Experience Requirements**
Worked a minimum of 6 months of consecutive work history with one employer within the past 3 years.
**Experience Preferred**
Experience in pork processing/manufacturing environment preferred
**Environmental Factors and Physical Requirements**
When in a plant environment:
Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
May be exposed to temperatures of 28 degrees
May handle product 25 degrees
May be exposed to noise ranges of 50 db to 110 db.
May be exposed to chemicals used in pork, food, processing facility.
Must wear and use protective and safety equipment required for the job as directed by the Company.
Occasional exposure to carbon dioxide vapors 10ppm and chlorine less than 20 ppm.
Able to stand for several hours.
Work may include lifting (up to 100 lbs), reaching, bending, pushing boxes on conveyor assembly.
_Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status._
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Production Technician

51101 Sioux City, Iowa Cargill

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Job Description

Cargill Animal Nutrition is a global business that serves large-scale feed mill operators and retailers, as well as individual farmers. Our business has provided better nutrition for better lives for more than 120 years. By leading, innovating, and transforming the animal nutrition & health industry, we ensure that the customers we serve, the animals we feed, and the consumers who rely on that protein, thrive.
Working at Cargill is an opportunity to thrive - a place to develop your career to the fullest while engaging in meaningful work that makes a positive impact around the globe. We depend on creative, responsible, hardworking individuals like you to operate our business successfully!
**Job Type** : Full Time
**Shift Available** : 3rd
**Compensation** : $19 - 20/hr
**New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.**
**Benefits** :
+ Medical, Dental, Vision, and Prescription Drug Insurance
+ Health and Wellness Incentives
+ Paid Vacation and Holidays
+ 401(k) with Cargill matching contributions
+ Flexible Spending Accounts (FSAs)
+ Short-Term Disability and Life Insurance
+ Employee Assistance Program (EAP)
+ Tuition Reimbursement
+ Employee Discounts
**A Typical Workday May Include:**
+ Operating equipment and technology tools throughout the facility which may include mixers, batching, mills, grinders, packing, weighing, palletizers, etc.
+ Collecting product samples and supervising tank levels, utilizing computer systems to input and record data as necessary
+ Manufacturing products to ensure that they meet specifications
+ Interacting regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork focused environment
+ Operating mobile equipment such as forklifts, loaders, etc.
+ Understanding and adhering to all safety policies and procedures
+ Maintaining a safe and clean work environment
+ Other duties as assigned
**What You Will Need:**
+ Must be eligible to work in the United States without visa sponsorship
+ Must be 18 years or older
+ Ability to understand and communicate in English (verbal/written)
+ Basic computer skills
+ Ability to work in varied indoor and outdoor conditions which may include heat, cold, dust, loud noise, etc., with the use of personal protective equipment (PPE)
+ Ability to work in elevated areas (4 feet and above)
+ Ability to perform physical job duties which may include bending, lifting to 55lbs., kneeling, climbing, crawling, and twisting, with or without a reasonable accommodation
+ Ability to work overtime including holidays, nights, weekends, or different shifts with advance notice
**What Will Put You Ahead:**
+ Basic experience troubleshooting various mechanical components and systems
+ Experience in production-related work
Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement.
Equal Opportunity Employer, including Disability/Vet
To apply using chat/text, please click Apply Now button OR use this link ( to create a login to apply.
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Production Operator

51101 Sioux City, Iowa Land O'Lakes Inc.

Posted 2 days ago

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Job Description

Permanent
Production Operator

Pay: $27.80 per hour plus Shift Differential: $1.00 per hour
Shift & Working Hours: 2nd Shift; 2:30 PM to10:30 PM; Weekends/Overtime/Holidays as needed.

Position: Mixing Operator

In this role, you will be a key member of our Land O'Lakes, Inc. manufacturing team, performing front-line production processes that add value and quality to the inputs and creation of final high-quality products. You will gain skills and experience of taking raw materials to produce our final products for customers. This will include operating machinery and equipment, packaging the final product. Join our team to become part of a member-owned co-op that is Rooted In Tomorrow.

This role is part of our Purina Animal Nutrition business who serves producers and animal owners throughout the United States. We innovate nutritional products and practices that unlock the full potential of every animal for a healthier, more productive life.

Key Responsibilities:
• Complies with all safety processes and insists on safety practices of self and others
• Shows up on time, completes tasks by deadlines, and adapts to changes quickly
• Able to multi-task and keep up with production demands in a fast-paced environment
• Ensures all quality standards and standard operating procedures are followed during production process
• Maintains cleanliness and organization of work area
• Collaborates and follows the instructions of Leads and Management to accomplish daily work assignments

Required Experience and Skills:
• Must be 18 years or older
• 1 year or more of work experience in any industry
• Basic computer and math skills
• Able to read, write, comprehend, follow verbal and written instructions in English
• Willingness to learn new skills, problem-solve and troubleshoot
• Strong collaboration, communication skills, and is always respectful

Preferred Experience:
• 1+ year of manufacturing work experience
• Machine operation and/or forklift experience

Physical Requirements:
• Able to lift/carry up to 50 pounds
• Frequent movement including walking, standing, bending/stooping, turning, twisting, pushing, pulling, raising arms, lifting, climbing and other active movements
• Performing duties while wearing personal protective equipment
• Working in temperature zones that include cold and/or hot environments for extended periods and may include areas where dust and chemicals are present

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k).

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

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Production Associate - Harvest Floor

51250 Sioux Center, Iowa Perdue Farms, Inc.

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Job Description

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. **That's Perdue.**
**Summary**
This production position works in a production area processing pork products. Requires working with raw pork product, raw and/or cooked products. Usually works five to six days a week ; overtime may be required based on production needs.
**Principal and Essential Duties & Responsibilities**
+ Works at various stations along the production line processing pork food products.
+ Adheres to all safety requirements including PPE (Personal Protective Equipment), preventing and reporting unsafe acts and conditions, Lockout-Tagout procedures and Process Safety Management related matters.
+ Maintains clean and safe working environment.
+ Participates in Company and department safety programs.
**Minimum Education**
+ High School or equivalent not required but beneficial.
**Experience Preferred**
+ Experience in pork processing/manufacturing environment preferred.
+ Worked a minimum of 6 months of consecutive work history with one employer within the past 3 years.
**Environmental Factors and Physical Requirements**
+ When in a plant environment:
+ Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
+ May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
+ May handle product 25 degrees to 50 degrees Fahrenheit.
+ May be exposed to noise ranges of 50 db to 110 db.
+ Must wear and use protective and safety equipment required for the job as directed by the Company.
+ Occasional exposure to carbon dioxide vapors 10ppm and chlorine less than 20 ppm.
+ Able to stand for several hours.
+ Work may include lifting (up to 50 lbs), reaching, bending, pushing boxes on conveyor assembly.
_Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status_
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Production Associate - Primal Break

51250 Sioux Center, Iowa Perdue Farms, Inc.

Posted today

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Job Description

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. **That's Perdue.**
**Summary**
This production position works in a production area processing pork products. Requires working with live pork, raw and/or cooked products. Usually works five to six days a week ; overtime may be required based on production needs.
**Principal and Essential Duties & Responsibilities**
+ Works at various stations along the production line processing pork food products.
+ Adheres to all safety requirements including PPE (Personal Protective Equipment), preventing and reporting unsafe acts and conditions, Lockout-Tagout procedures and Process Safety Management related matters.
+ Maintains clean and safe working environment.
+ Participates in Company and department safety programs.
**Minimum Education**
High School or equivalent not required but beneficial.
**Experience Preferred**
+ Experience in pork processing/manufacturing environment preferred.
+ Worked a minimum of 6 months of consecutive work history with one employer within the past 3 years.
**Environmental Factors and Physical Requirements**
+ When in a plant environment:
+ Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
+ May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
+ May handle product 25 degrees to 50 degrees Fahrenheit.
+ May be exposed to noise ranges of 50 db to 110 db.
+ Must wear and use protective and safety equipment required for the job as directed by the Company.
+ Occasional exposure to carbon dioxide vapors 10ppm and chlorine less than 20 ppm.
+ Able to stand for several hours.
+ Work may include lifting (up to 50 lbs), reaching, bending, pushing boxes on conveyor assembly.
_Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status._
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Case Ready Production Supervisor

51101 Sioux City, Iowa Perdue Farms, Inc.

Posted today

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Job Description

Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we're committed to helping our team members thrive. **That's Perdue.**
**Summary**
The Production Supervisor's primary responsibility is to provide day-to-day leadership and direction to the production team in the Case Ready Department. The Production Supervisor ensures the staff achieves required production and quality standards in a safe manner, and for promoting and maintaining positive working relationships with the production group. This position ensures timely and cost-efficient production and distribution of Company products. This position has the authority to make day-to-day decisions based upon established policy and procedures. Perdue Farms, Inc. offers competitive compensation, great benefits, and a team that cares about your career growth!
**Principal and Essential Duties & Responsibilities**
+ Ensure products are run in the proper order, products are completed on time, products are rotated properly, all detection equipment is operating as it should, all packaging materials are tracked and ordered when needed.
+ Meets all facility operational plans, yield, throughput, maximum line efficiency, and quality requirements are met.
+ Ensures processes are in place to continuously reduce turnover, improve safety results as measured by the Safety Scorecard, and create the environment that will make the facility the Employer of Choice in the area.
+ Ensures processes are in place to continually provide training to improve the skill set of the hourly production associates to maximize the results of individual and team efforts.
+ Consistently develops new ideas and methods to improve operational performance and improve product quality and customer reliability.
+ Supports and promotes the company's annual People, Products, and Profitability goals through effective planning, communication, emphasizing the requirement for all team members to be efficient and effective in their respective responsibilities.
+ Responsible for monitoring / signing off on associate's timecards, monitoring breaks to ensure associates are back on the floor within the allotted windows, and disciplinary actions when needed.
**Minimum Education**
+ Associates degree in Business Administration/Management, Agriculture or related discipline.
+ 6 to 10 years of experience will be considered in lieu of degree.
**Experience Requirements**
+ Previous supervisory experience with a proven track record demonstrating ability to lead people and get results.
+ Strong customer service skills.
+ Ability to think ahead and plan ahead over a 1 to 3 year time span.
+ Ability to develop, organize, deploy, and complete multiple protocols/projects on schedule.
+ Strong analysis and problem-solving skills at the strategic and functional levels.
+ Must be able to communicate with all levels of the organization; possess excellent interpersonal and communications skills.
+ Computer literate with skills in Microsoft Office.
+ Must be able to travel to other facilities and plants for meetings and/or company business.
**Experience Preferred**
+ Bilingual: Spanish/English preferred but not required.
**Environmental Factors and Physical Requirements**
+ May need to move light equipment or supplies from one place to another.
+ May need to access files, supplies and equipment.
When in plant environment:
+ Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
+ May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
+ May handle product 25 degrees to 50 degrees Fahrenheit.
+ May be exposed to noise ranges of 50 db to 110 db.
+ May be exposed to all chemicals used in pork, food, processing facility.
+ Must wear and use protective and safety equipment required for the job as directed by the Company.
+ Must be able to climb stairs and ladders.
+ Bending, twisting, lifting, reaching, sitting and grasping varies in repetitions, distances, degrees, angle weights, height, intervals of time, object grasped and body positions depending upon the task being performed.
_Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status_
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Quality Control / Quality Assurance Admin III

51101 Sioux City, Iowa Maximus

Posted 22 days ago

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Job Description

Permanent
Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Apply Now
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Quality Control / Quality Assurance Team Lead (Temporary)

51101 Sioux City, Iowa Maximus

Posted 6 days ago

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Job Description

Permanent
Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Apply Now

Quality Control / Quality Assurance Admin III (Temporary)

51101 Sioux City, Iowa Maximus

Posted 6 days ago

Job Viewed

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Job Description

Permanent
Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

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