120 Quality Assurance jobs in Ashburn

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Summary

The MIL Corporation seeks a Travel Quality Assurance Analyst (Quality Assurance, Associate) to support a Federal Government client at one of our Washington, DC Metropolitan area locations. This role will be responsible for gathering and documenting travel business processes for an E-Government Travel System, performing analysis on financial and compensation systems, requirements gathering, authoring requirements documents, performing quality assurance testing, and analyzing and reporting the information necessary to support software releases through the project lifecycle.

This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements.

This position is currently unfunded and is being posted in anticipation of a future contract award and funding approval. We are proactively identifying and engaging with qualified candidates. While candidates may be contacted for pre-screening, any hiring decisions will be contingent upon funding availability and final program requirements or client approval.

Responsibilities

• Analyze complex problems, develop and document alternate solutions
• Perform and document results of "what-if" analysis
• Perform business and system requirements elicitation and analysis via user groups, interviews, regulatory research, etc.
• Draft requirements documents
• Draft design documents
• Draft proposals to resolve systems and business process issues
• Develop test plans, executing manual and automated test scripts and documenting results
• Work with clients to review test plans to verify adequate coverage of business processes and to ensure the business requirements are satisfied by the system
• Provide subject matter expertise on software functionality and business processes
• Provide product management deliverables to aid the project manager and team in establishing shared expectations for a successful project
• Perform routine monitoring activities and report on the status of the project across all lifecycle phases and at significant milestones

Travel

Up to 25%

Required Qualifications

• 7 years of professional experience
• 3 years' experience with the software development lifecycle (analysis/design, development, testing, implementation, support) or prior experience with project management
• Expertise with E-Government Travel Systems and the ability to align travel systems to meet client business needs
• Expertise researching and applying Federal Travel Regulations
• Expertise with MS Office (Project, Word, Excel, PowerPoint, Outlook)
• Strong verbal and written communication skills
• Ability to multi-task while maintaining a professional demeanor

Desired Qualifications

• Experience with E-Government Travel Systems
• Experience with CGI Momentum applications
• Experience with requirements elicitation and analysis
• Experience in software testing
• Knowledge of robotic process automation applications (UI Path, UFT)

Education

BA/BS

Clearance

Ability to obtain a Secret clearance. A clearance is not required to apply.

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

For this position, the projected compensation range is $89,207 - $125,000 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2021-2024, Top Workplaces USA award (Energage)

• 2017-2024 Top Workplaces Award, Greater Washington Area (The Washington Post)

• 2018-2025 Certified Great Workplace, Great Place to Work

  • 2021 - 2024, Best Workplaces in Consulting & Professional Services

  • 2021 Fortune Best Workplaces for Millennials

  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity

• 2020- 2024, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)

• 2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

• 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Summary

The MIL Corporation seeks a Travel Quality Assurance Analyst (Quality Assurance, Analyst) to support a Federal Government client at one of our Washington, DC Metropolitan area locations. This role will be responsible for gathering and documenting travel business processes for an E-Government Travel System, performing analysis on financial and compensation systems, requirements gathering, authoring requirements documents, performing quality assurance testing, and analyzing and reporting the information necessary to support software releases through the project lifecycle.

This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements.

This position is currently unfunded and is being posted in anticipation of a future contract award and funding approval. We are proactively identifying and engaging with qualified candidates. While candidates may be contacted for pre-screening, any hiring decisions will be contingent upon funding availability and final program requirements or client approval.

Responsibilities

• Analyze complex problems, develop and document alternate solutions
• Perform and document results of "what-if" analysis
• Perform business and system requirements elicitation and analysis via user groups, interviews, regulatory research, etc.
• Draft requirements documents
• Draft design documents
• Draft proposals to resolve systems and business process issues
• Develop test plans, executing manual and automated test scripts and documenting results
• Work with clients to review test plans to verify adequate coverage of business processes and to ensure the business requirements are satisfied by the system
• Provide subject matter expertise on software functionality and business processes
• Provide product management deliverables to aid the project manager and team in establishing shared expectations for a successful project
• Perform routine monitoring activities and report on the status of the project across all lifecycle phases and at significant milestones

Travel

Up to 25%

Required Qualifications

• 3 years' experience with the software development lifecycle (analysis/design, development, testing, implementation, support) or prior experience with project management
• Expertise with E-Government Travel Systems and the ability to align travel systems to meet client business needs
• Expertise researching and applying Federal Travel Regulations
• Expertise with MS Office (Project, Word, Excel, PowerPoint, Outlook)
• Strong verbal and written communication skills
• Ability to multi-task while maintaining a professional demeanor

Desired Qualifications

• Experience with E-Government Travel Systems
• Experience with CGI Momentum applications
• Experience with requirements elicitation and analysis
• Experience in software testing
• Knowledge of robotic process automation applications (UI Path, UFT)

Education

BA/BS

Clearance

Ability to obtain a Secret clearance. A clearance is not required to apply.

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

For this position, the projected compensation range is $55,702 - $83,552 per year. This estimate represents the typical salary range and is just one part of MIL's complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Whether you're fresh out of college, the military, or well into your professional services career, MIL has great job opportunities that might be a great fit.

Here at MIL, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:

• 2021-2024, Top Workplaces USA award (Energage)

• 2017-2024 Top Workplaces Award, Greater Washington Area (The Washington Post)

• 2018-2025 Certified Great Workplace, Great Place to Work

  • 2021 - 2024, Best Workplaces in Consulting & Professional Services

  • 2021 Fortune Best Workplaces for Millennials

  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity

• 2020- 2024, 2017, Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)

• 2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

• 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, MIL welcomes you. Become a part of something greater, where you, the people, make the difference.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Job Description Description SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. SAIC is seeking a Quality Assurance Manager for our HALO program which is a part of the National Intelligence Community. The successful candidate will be responsible for ensuring the quality and reliability of the program products and services. The role involves developing, implementing, and maintaining a system of quality and reliability for the organization's products and/or development processes. This position is in Reston, VA. Key Responsibilities:Develop and oversee the implementation of quality assurance protocols and procedures to ensure compliance with all government, contractual, and company regulations and standards.Lead the quality assurance team to conduct regular audits and assessments to identify areas for improvement within the organization's processes or products.Collaborate with program managers and other team leaders to ensure quality standards are understood and integrated into all aspects of project execution.Analyze failure, corrective and preventive action to respond to customer complaints or non-conformance issues.Manage and maintain the company's quality inspection and product release programs for incoming and in-process materials and components, processes, and finished goods.Set up and maintain controls and documentation procedures, including preparing quality documentation and reports by collecting, analyzing, and summarizing information and trends.Engage with external quality assurance officers during on-site inspections and provide required information.Implement and improve quality assurance tools and processes to ensure the scalability and reliability of our operations.Guide technical staff to achieve quality standards and provide training and support as needed.Coordinate with government representatives and auditors regarding compliance issues, and participate in external audits/evaluations.Maintain current knowledge of relevant quality assurance techniques and practices pertinent to the intelligence community.Qualifications Required Education:Bachelor's degree and fourteen (14) years or more experience; Master's degree and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience.Desired Education:Bachelor's degree in business, computer science, management information systems, or equivalent experience.Required Experience:Minimum of 8 years of quality assurance experience in the intelligence community or defense contracting.Demonstrated understanding of quality assurance standards and methodologies relevant to the intelligence community.Experience with Lean, Six Sigma, or other process improvement methodologies is highly desirable.Excellent analytical and problem-solving skills, with the ability to manage and prioritize multiple projects.Proficient in data collection, analysis, metrics generation and reporting.Exceptional leadership and management abilities to oversee a quality assurance program.Strong communication and interpersonal skills, with the ability to effectively interact with all levels of management and staff, as well as external partners and contractorsDesired Experience:Proven ability to develop and implement a Quality Management System to AS9100/ISO-9001.Experience with Confluence.Adapts easily to a dynamic environment. Clearance:Must be a U.S. Citizen with an active TS/SCI clearance with the required polygraph.Overview SAIC accepts applications on an ongoing basis and there is no deadline.SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Job Title: Quality Assurance InspectorJob DescriptionWe are seeking a Quality Assurance Inspector with a strong background in electrical inspections, preferably with experience as an inspector for a building department. The ideal candidate will have familiarity with electrical codes such as NEC, Fire Alarm and Signaling Code, and Lightning Protection Code. The ability to review and interpret plans and specifications, applying them effectively during inspections, is essential. We value strong communication and documentation skills, as the role involves providing detailed reports of inspections and ongoing construction activities.ResponsibilitiesConduct electrical inspections, ensuring compliance with relevant codes and standards.Interpret and apply electrical codes such as the NEC, Fire Alarm and Signaling Code, and Lightning Protection Code during inspections.Review and analyze plans and specifications, applying findings during walkthroughs and examinations.Provide detailed reports of inspections and construction activities, maintaining high standards of documentation.Utilize ANSI/NETA standards for testing electrical power systems to ensure safety and reliability.Essential SkillsStrong knowledge of electrical systems and electrical codes.Experience in quality inspection and quality control, particularly in electrical systems.Proficiency in reading blueprints and electrical designs.Excellent communication and documentation skills.Experience in project management related to electrical systems.Additional Skills & QualificationsMaster electrician preferred with a minimum of 7 years field experience or 5 years plus schooling.Degree in electrical engineering with at least 5 years of experience.Experience with ANSI/NETA standards is highly valued.Work EnvironmentThe project will involve a mix of day and overnight work. Our client is a large design build firm that offers many opportunities for growth, flexible PTO, and stock options.Pay and BenefitsThe pay range for this position is $8000.00 - $11000.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: •Medical, dental & vision •Critical Illness, Accident, and Hospital •401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available •Life Insurance (Voluntary Life & AD&D for the employee and dependents) •Short and long-term disability •Health Spending Account (HSA) •Transportation benefits •Employee Assistance Program •Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Arlington,VA.Application DeadlineThis position is anticipated to close on Jul 29, 2025.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email for other accommodation options.

This contract supports the Department of Homeland Security (DHS) and its component agency, the Federal Emergency Management Agency (FEMA), in advancing its mission to protect the nation and respond to emergencies effectively. Specifically, it focuses on enhancing and sustaining FEMA's Office of the Chief Information Officer (OCIO) Operations Portfolio. The mission centers around the Operations and Maintenance (O&M) of IT systems and services that are critical to FEMA's ability to deliver emergency management capabilities. This includes ensuring continuous system availability, security, modernization, and operational efficiency to support FEMA's mission-critical programs and services.

Lead, manage, and administer quality assurance efforts to enhance customer satisfaction and deliver high-quality IT solutions in alignment with FEMA's goals.

Provide the Operations Management Staff with status updates and feedback on:

• FEMA customer satisfaction.
• Internal service performance.

Lead communications to the FEMA workforce and recommend improved business solutions and processes based on customer feedback.

Manage and monitor Service Level Agreements (SLAs) and address issues or escalations during the contract period.

Ensure all deliverables meet required standards, best practices, and quality expectations.

Foster collaboration between FEMA stakeholders and the OCIO through strong customer engagement and quality assurance practices.

• Clearance: Must obtain a Public Trust clearance prior to starting work. US Citizenship
• Certifications: Must be PMP and ITIL Certified.
• Skills & Experience:
• Five years (5) of proven leadership in managing IT service quality.
• Five years (5) experience with customer satisfaction metrics and service delivery assessments.
• Strong communication and process improvement capabilities.
• Expertise in aligning IT outcomes with organizational goals.

We are seeking a Quality Assurance Manager to join our team supporting the DHS Department of Homeland Security FEMA Federal Emergency Management Agency. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.

• Location: Telework/Hybrid - District of Columbia, Maryland, and Virginia region
• Type of environment: Varies
• Noise level: Varies
• Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Minimum 10%

Citizenship: US Citizen Public Trust

Other Information: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Eager to join a team where your skills are valued, your growth is nurtured, and your impact is profound? Look no further than Markon, a premier consulting firm deeply dedicated to advancing our nation's most critical missions. At Markon, we don't just offer jobs - we offer opportunities for personal and professional transformation. Empowering our employees to lead, innovate, and excel, we foster an environment where new ideas are not just welcomed but celebrated. As a perennial Washington Post Top Workplace, we prioritize the well-being and success of our team members, ensuring they can bring their best selves to work. Headquartered in Falls Church, Virginia, Markon has garnered national recognition for our unwavering dedication to excellence in serving the intelligence community, as well as federal civilian and defense agencies. Our growing reach extends across 17 states, 116 countries, and 5 continents, where our team of dynamic professionals collaborates to deliver unparalleled program and project management services. Markon values people and the tremendous impact each individual can make - which is why we're consistently recognized as one of the best places to work in federal government consulting. Here, you can help solve the nation's most important challenges, surrounded by colleagues who help you grow, advance, and succeed. We are deeply dedicated to what matters - bringing out the best in each other to advance our clients' missions. Join us and make a meaningful impact. Markon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. This job posting will remain open until the position is filled.

Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Training and Tuition Assistance, Paid Time Off, and Holidays

Markon is seeking an experienced Quality Assurance Manager to oversee quality control and compliance activities on large-scale government construction projects. The successful candidate will ensure all construction activities meet contractual, safety, and quality standards, and will play a critical role in maintaining documentation and supporting quality assurance best practices at the job site.

• Review, document, and report on the contractor's adherence to construction and material quality standards.
• Monitor and evaluate the contractor's use of industry best practices.
• Ensure compliance with contract and project documentation.
• Oversee and report on coordination between the contractor and other contracted projects.
• Conduct routine and scheduled inspections of the construction site.
• Attend and document daily tailgate briefings conducted by the Design-Build-Operate-Maintain (DBOM) contractor.
• Maintain comprehensive site documents and daily logs, including:
• Personnel and companies working on site.
• Daily events, accomplishments, and incidents.
• Material usage, milestones, and schedule adherence.
• Documentation of any deficiencies or non-conformances

• Active TS/SCI with CI Poly security clearance
• Construction Quality Management for Contractors (CQM-C) certification, or equivalent.
• Demonstrated experience working under U.S. Government construction contracts.
• Experience with the commissioning of large-scale construction projects.
• Solid understanding of the 3-Phase Quality Control System (Preparatory, Initial, and Follow-up Phases)

Preferred qualifications:

• Valid and current construction safety certification.
• ACI (American Concrete Institute) Concrete Construction Special Inspector certification.
• Strong documentation and communication skills, especially in field environments.

Prior experience supporting classified or secure site operations is a plus

USD $120,000.00 - USD $140,000.00 /Yr. The Markon pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.