98 Quality Assurance jobs in Charlotte

Job Description

The Finance Risk Management (FRM) group within Corporate Risk oversees front line risk activities of the Finance organization. Enterprise Finances activities are critical to the financial risk management of the Company, including, but not limited to, setting, and managing the capital and liquidity positions, executing CCAR, managing interest rate risk, balance sheet management, financial forecasting, line of business capital allocations, funds transfer pricing, and financial and regulatory reporting among others. Additionally, Enterprise Finance encompasses operational, compliance and reputational risk across the various activities. This newly created team is responsible for enhanced effectiveness of IRM oversight, creating streamlined IRM interaction with Enterprise Finance and a comprehensive view of risks across the Finance organization. The FRM team is led by the Finance Chief Risk Officer, reporting directly to the Companys Chief Risk Officer. The group regularly produces reporting for presentation to senior management, management-level committees, the Board of Directors and Regulators. This role will support Finance Risk Management (FRM) technology and data projects across Interest Rate, Liquidity, and capital risk subject areas.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

4+ years of transferable workforce experience within a finance, treasury, or risk organization with particular focus on the following:

o Liquidity

o Balance Sheet Management

o Capital Adequacy

o Financial Forecasting

SQL experience (reading writing queries, reviewing the data)

Knowledge of commercial and retail banking products

Strong understanding of accounting principals

Excellent communication skills are essential

Execute with speed, ability to listen and document simultaneously

Working knowledge of agile methodologies.

o Writing and pursuing stories

o Attending standups and other Agile ceremonies, and crisply communicating challenges and status

Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Experience performing UAT testing, functional design, defect identification within a bank

Data skills ETL/ETL Testing

CPA/CFA

Experience writing and refining business requirements documents within a bank

Able to work independently in a very dynamic environment.

Experience with Tableau, Power BI, or other business intelligence software

Previous Big 4 experience EY, Deloitte, KPMG, PWC null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

• Bachelors degree in Computer Science or similar technical field
• Develop and document test UI automation and application framework enhancements in Java + Appium
  • Java and Shell Scrpiting is MUST
• Mobile Test Automation with Appium is a MUST
• Selenium Test NG
• Innovative approach to uncover issues during the development phase
• Implement new testing frameworks for future products and features
• Participate in code review of standards, procedures, tools, and quality improvement processes
• Maintain automated regression suites/packages to be compliant with changing requirements and features
• Work closely with Product and Engineering teams
• 3+ years of experience as a Software Development Engineer in Testing
• Must have experience in one of the mobile automation tools and frameworks (Appium, Espresso, XCUITest)
• Hands on experience in designing and building automation frameworks from scratch or using open-source tools
• Experience working with various source code and CI/CD management tools e.g. Jenkins, Perforce, Git, Bitbucket
• Ability to work with limited to no guidance in a team environment

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!
Please visit us at to know more

Top 3 Hard Skills:

• Python Expertise (OOP & Scripting)
  • Strong experience with Python in integration testing and automation frameworks.

• • Deep understanding of API architecture, functionality, and testing methods.
• AI/ML Concepts Familiarity
  • Exposure to Large Language Models (LLMs), classification models, MCP (Model Control Plane), and RAG (Retrieval-Augmented Generation).

• Responsible for testing the Data quality work in Agile model
• Responsible for Insprint testing, regression testing and defect management

• 5+ years functional testing in agile lifecycle
• Working Knowledge of Defect management process, Risk Framework and mitigation, and Enterprise Testing standards
• Extensive expertise with QA Deliverables tool set - (Quality Center, SharePoint, and Microsoft Project/Excel)
• Expert in writing SQL queries
• Agile Methodology/SDLC
• Good communication skills
• Self-starter and able to work independently

• Organized and able to multi-task in a fast-paced environment
• Highly motivated, able to work independently
• Strong problem solving and analytical skills
• Experience with Global model
• Excellent interpersonal skills
• Communicates effectively, builds relationships, influences others
• Willingness to learn and adapt to changes
• Agile tools (Jira/Rally)

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

As a Quality Assurance Engineer at Parsons, you will work with development teams and mission owners to create test plans that identify software, hardware, and system problems as well as find possible root causes of failure. Successful candidates must have the ability to communicate effectively with technical team members, managers, and customers.

What You'll Be Doing:

• Providing test plans and software automation engineering expertise to deliver incremental features to a wide range of products and systems (hardware, software, virtual)

• Design, develop, and integrate test and evaluation techniques into our automation frameworks, identify poor performing software/hardware and implement fixes to increase reliability, log defects, test scalability of systems, and provides status reports on the progress of tasks

• Create, execute, improve, and maintain automation test scripts through standard methodologies, closely monitor test results for swift feedback, and participate in peer code reviews

• Documentation: Creating comprehensive documentation for automation processes, workflows, and standard operating procedures for educating team members on automation best practices.

What Required Skills You'll Bring:

• Must have active Top Secret security clearance with SCI eligibility and amenable for poly upgrade

• Must have a minimum of 8 years of experience

• Proficiency in Linux command line environment

• Proficiency in one or more scripting and programming languages like Python, PowerShell, or Bash.

• Problem-solving and analytical skills to troubleshoot automation issues and optimize workflows.

• Strong communication and collaboration skills to work effectively in a team-oriented environment.

What Desired Skills You'll Bring:

• A Bachelor of Science in engineering, scientific, technical discipline, or comparable work experience

• Familiarity with configuration management tools like Ansible, Puppet, or Chef.

• Experience with network configuration

• Understanding of CI/CD principles and experience with CI/CD tools like Azure DevOps, Jenkins, GitLab CI/CD.

• Experience with virtualization technologies (VMWare, Xen, OpenStack, VirtualBox)

• Experience with RVTM, FAT, Acceptance Testing, and other formal testing procedures and documentation

Security Clearance Requirement:

An active Top Secret SCI security clearance is required for this position?

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.

Salary Range: $100,900.00 - $176,600.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .

About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

About Day and Zimmermann

No problem is too challenging or complex for Day & Zimmermann Maintenance and Construction (DZMC) because We do what we say! We're here to make life easier for plant owners in the Power, Chemical, and Industrial markets. With our wide-ranging capabilities and long-standing industry experience, we deliver innovative solutions and seamless processes that effectively manage all aspects of the plant life cycle. It's no wonder we're the #1 maintenance services provider in the United States. Come join in on our purpose - We put people to work, we protect American freedoms, and we help our customer's power and improve the world!

We're looking for a full-time, staffDirector, Quality Assurance to join ourDay & Zimmermann team.

Provide Quality Assurance management direction and oversight for QA programs including Nuclear, DOE, DoD, Solar and ISO programs.Manage all QA procedures and verify proper imlementation and address all related issues. Assures through oversight that Quality Assurance activities for the company and venders are defined, planned, implemented and documented in accordance with client, company and industry standards.

• Provide direction and oversight of QA Programs - DOE, DoD, Nuclear, Solar, ISO-9001
• Assures through oversight that Quality Assurance activities for the company and suppliers are defined, planned, implemented and documented in accordance with client, company and industry standards
• Establish and coordinates all audit activities for all business units and project organizations. This includes all vendor and supplier audits and maintain the corporate's Approved Supplier Lists.
• Coordinates activities to ensure that Quality Program budgets, schedules and priorities are met.
• Advises senior quality management and business unit managers of quality related deficiencies, audit findings, regulatory and third party inspection issues. Provides recommended resolution of the identified quality issues

• Analytical ability to grasp key factors from detailed specifications
• Effective verbal communication and report writing skills
• Working knowledge of construction industry Codes and Standards - Welding Processes
• Good leadership capabilities to lead quality initiatives to successful completion
• Basic knowledge of applicable software to compile quality process data. Familiar with the tools, concepts and methodologies of quality management

* College degree or equivalent experience

* 15 years Quality related experience

* Lead Auditor, Auditor Certification

In compliance with this state's pay transparency laws, the salary range for this role is $124,080 - $186,120. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

We care about our employees, and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family members!

To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:

* Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery * Balancing (e.g., maintaining equilibrium when walking, climbing, crouching etc.) * Stooping (e.g., bending the spine at the waist) * Walking * Kneeling, crouching or crawling * Manual Dexterity (e.g. picking, pinching, typing, or other working that uses fingers) * Grasping (e.g., use of hand of apply pressure) * Feeling (e.g. perceiving an object's size, shape, texture etc.) * Climbing (e.g. ascending/descending ladders, stair, scaffolding, ramps, pole etc. using feet and legs or hands/arms to climb) * Hearing * Talking * Capacity to think, concentrate and focus over long periods of time * Ability to read/write complex documents in the English language * Capacity to reason and make sound decisions * Capacity to express thoughts orally * Ability to regularly perform all job functions at company's office or work site * Travel required 30%

SO WHAT ARE YOU WAITING FOR? APPLY NOW! Talent Acquisition Partner: Ashley Mitchell

Diversity, Inclusion & Equal Employment Opportunity

Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please , and please specify which position you are interested in, including job title and location.