5,606 Quality Standards jobs in the United States

Job Notice

Date Posted: June 12, 2025

Position: Housing Quality Standards Inspector

Starting Rate: $22.58/hour

Job # 27-25

DEADLINE FOR APPLICATIONS: Open Until Filled

Established in 1937, the Housing Authority of the City of Austin (HACA) is a national leader in providing safe, healthy and affordable housing options for the Austin community. HACA's mission is to cultivate sustainable affordable housing communities and partnerships that inspire self-reliance, growth and optimism.

The Housing Authority of the City of Austin (HACA) is seeking a motivated and mission-driven candidate to join our team. We are proud to provide affordable housing and essential services to individuals and families in need of stable housing. We are currently hiring for a position that will support our Housing Choice Voucher (HCV) and other rental assistance programs through inspections, compliance monitoring, and customer service. HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals.

What you will do in this position:

Inspection and Compliance Responsibilities

• Perform inspections to ensure compliance with HUD's Housing Quality Standards (HQS) for HCV and other rental assistance programs
• Schedule all HQS inspections using the Elite Inspection Module
• Complete inspections using the Elite HQS Mobile App
• Conduct annual recertification, initial, and complaint inspections, and report findings to relevant parties
• Advise property owners and managers on deficiencies and compliance deadlines
• Monitor repair deadlines and conduct follow-up inspections to ensure completion
• Conduct rent reasonableness analyses for new leases and annual rent changes

Customer Service and Communication

• Respond promptly to inquiries from property managers, partners, and clients by phone or email
• Provide clear guidance on program policies and procedures
• Maintain positive working relationships with clients and stakeholders

Administrative and Reporting Duties

• Perform accurate and timely data entry
• Maintain organized records using the digital file storage system
• Inform Assisted Housing staff of inspection statuses and non-compliance issues that may require abatement or contract termination
• Provide support to the Assisted Housing department as needed and complete other duties as assigned

More about this position:

Qualified candidates must possess:

• High School Diploma or GED; OR
• Two years related experience and/or training; OR
• Equivalent combination of education and experience; AND
• Strong computer skills (Google Suite, Microsoft Office Suite, Adobe Acrobat, etc.); AND
• Working knowledge of building maintenance and construction methods.

Preferred candidates will also possess the following skills and abilities:

• Ability to provide compassionate and professional customer service to clientele of diverse backgrounds including people with disabilities and people experiencing homelessness
• Excellent oral and written communication skills
• Ability to establish, cultivate, and maintain effective working relationships with external partners, clients, and coworkers
• Knowledge of HUD programs, regulatory compliance, and the affordable housing industry
• Knowledge of business English, basic arithmetic, and general office practices and procedures

Physical Requirement:

• Combination of indoor facility spaces and outdoor grounds.
• Regular interaction with mechanical systems, maintenance tools, and transportation equipment.

Work Environment:

• Ability to lift, carry, and move at least 25 lbs.
• Comfortable working both indoors and outdoors, including in varying weather conditions.
• Capable of standing, walking, bending, and performing physical tasks for extended periods.

Benefits:

• Paid sick leave, annual leave, birthday leave & federal holidays
• 100% of employee health insurance premiums paid by the agency
• Supplemental health, dental, vision, and life insurance options for employees and family
• Employee Assistance Program

For a more detailed description of our compensation/benefits offered, go to the following website:

APPLICATIONS FOR EMPLOYMENT: Application for the open posted position must be submitted via online at the following website: However, we will accept applications at the Housing Authority of the City of Austin, 1124 S. IH-35, Austin, Texas 78704. No applications will be accepted after the noted closing dates on the job announcement. We encourage you to visit our website often to view and apply for vacant positions with the Housing Authority of the City of Austin or sign up for job alerts at our career site. The HACA is a drug-free workplace. A Criminal Background Check including a sex offender registry check. A Driving Record, Texas Driver's License, and a Physical/Drug Screening will be required upon offer of employment. EQUAL OPPORTUNITY EMPLOYER

Director, Footwear Quality Governance & Standards - NIKE Inc. - Beaverton, OR. Establish clearly defined quality standards, metrics, and measurements for data analysis, scoring, and reporting and promote a culture of quality and performance improvements across Nike and with our partners. Drive the Product Integrity strategy across the organization. Balance priorities between internal and external partners to deploy the strategy and enable growth. Attend meetings with external partners, internal team, and other cross-functional partners. Focus on delivering the goals, proactively creating a plan for the season at hand, and driving toward longer-term priorities. Prepare the necessary tools, visuals, and analytics to deliver concise communication and a clear plan to partners. Interact closely with key functional partners in the Footwear Supply Chain, Footwear Product Creation, and teams within the new Product Integrity Team. Telecommuting is available from anywhere in the U.S., except from AK, AL, AR, DE, HI, IA, ID, IN, KS, KY, LA, MT, ND, NE, NH, NM, NV, OH, OK, RI, SD, VT, WV, and WY.
Must have a Bachelor's degree in Industrial Engineering, Engineering and 7 years of progressive post-baccalaureate experience in the job offered or in an operations-related occupation. Experience must include:
+ Strategy Creation and Deployment
+ Data analytics and Business Intelligence
+ Footwear Manufacturing
+ Quality Management Systems
+ Lean Management
+ Project Management application in the footwear industry
+ Product Quality Standard Creation
+ KPI Creation
+ Quality Governance Framework CreationE2E Product Creation Understanding
+ Quality Standards Metrics and Measurement Creation
+ T1 Footwear Factory Collaboration
Apply at (Job# R-62498)
#LI-DNI
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form ( .
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 and let us know the nature of your request, your location and your contact information.

Quality Assurance & Quality Control

Location: Kansas City

Who We Are:

We design places where people love to be together.

Populous is a global design firm that began with a singular focus: to draw people together around the things they love, through experiences that capture all the senses, amplifying the atmosphere of excitement and pure joy shared in human moments.

We've designed and delivered some of the world's most memorable civic, sports and entertainment buildings, from iconic stadia to ground-breaking live music venues. Populous is where architects and designers of all kinds create moments bigger than ourselves. We offer the best of both worlds: the resources and impact of the design giants and the tightly knit atmosphere and growth opportunities of smaller firms.

What We Offer:

Professional & Personal Development Programs + Summer Hours + Hybrid Schedule + On-Site Gym + Paid Architect Licensure & Certifications Exams + Wedding Pay + Charitable Match Program + Market Leading Wellness Health and Welfare Benefits.

Who We Are Looking For:

Our preferred candidate will have prior experience in the AEC industry, and an interest in working in a dynamic global design environment with a diverse range of public assembly building types, including sports venues, convention centers, and transportation facilities.

What Your Day Could Consist Of:

• Review architectural projects from concept through construction documentation and site construction.
• Research code and accessibility requirements.
• Coordinate Project Delivery Schedule with the Quality Management Team schedule.
• Review project documentation for compliance with the standards set forth by Populous policy.
• Contribute at a leadership level; professional development, coaching, code and accessibility resource, and mentoring staff in their area of expertise.
• Consistently review work and communicate needs and concerns to project staff.
• All other duties and responsibilities as required for a Quality Assurance and Quality Control role.

Requirements For Success:

• Strong relationship-building and problem-solving skills.
• Strong organizational skills.
• Experience with current construction methodology and detailing.
• Maintain a collaborative professional working relationship with the Project Team.
• Proficiency in the development and delivery of construction documents
• Knowledge of construction methodology, material application, and manufacturer-supplier interaction.
• Understanding of architectural building systems.
• Knowledge of sustainability, integrated design and LEED guidelines.
• Proficiency in Microsoft Office Suite.
• Proficiency in Bluebeam required.
• Proficiency in Revit recommended.
• Familiarity with Newforma preferred.
• Communicates professionally both verbally and in writing.
• Highly self-motivated personality.

Essential Qualifications:

• Bachelor's or master's degree in architecture from an accredited program.
• Familiar with Contract Construction Administration (CCA) processes.
• 8+ years of experience in architectural design and construction industry.
• Project design experience -experience with large scale projects or sports stadium, arenas, convention centers, hospitality, and aviation are a strong plus.
• Registered Architect with a current license.
• NCARB registration preferred.
• LEED, CSI certification or ICC certification is not required, but a plus.

Additional Details:

• Minimal travel to other Populous offices or project sites.

Populous offers a competitive salary and bonus packages. We strive to offer our staff the best benefits package in the industry, at the lowest cost to employees, including medical, dental and vision coverage, 401k, FSA/HSA, paid time off and continuing education benefits. Populous is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, veteran status, disability status, or any other characteristic protected under applicable federal, state, or local laws.

No. 1 Most Innovative Company in Architecture by Fast Company

No. 1 Firm in Cultural on Interior Design magazine's Top 100 Giants

No. 1 Architecture Firm in Cultural Facilities by BD+C

No. 1 Architecture Firm in Convention Centers by BD+C

No. 1 Architecture Firm in Performing Arts and Concert Venues by BD+C

Find us here -

Instagram: @WeArePopulous

X: @Populous

Join the leading beverage provider, Reyes Coca-Cola Bottling!
+ Shift: Full Time, 2nd Shift (Afternoon)
+ Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
If you enjoy our products, you'll really enjoy being a part of our team!
Position Responsibilities: ?
+ The QA/QC Supervisor maintains corporate and franchise partner standards as well as environmental health and safety standards establishing operational procedures in collaboration with quality assurance manager
+ This role ensures that all work assessments and activities are in accordance with policies of the company, focusing on removing costs, continuous improvement, and removing inefficiencies
+ You will direct quality assurance employees in a Manufacturing facility ensuring that all QA equipment is in excellent operating order
+ Other duties as assigned
Required Education and Experience: ?
+ Associate's Degree with 4 plus years of related experience and 0 to 1 plus years of supervisory experience or High School Diploma/General Education Diploma with 6 plus years of related experience and 1 to 2 plus years of supervisory experience
Preferred Education and Experience: ?
+ Bachelor's degree
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.

Title:
Quality Assurance / Quality Control Engineer
Title:
Quality Assurance / Quality Control Engineer
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
This is a contingent position based upon contract award
KBR is seeking a highly motivated and career-oriented Quality Assurance / Quality Control Engineer to join our team supporting a government client with locations in Washington Metropolitan Area.
Key Responsibilities:
As a Quality Assurance / Quality Control Engineer you will develop, implement, and manage Quality Assurance and Quality Control processes for various programs over their life cycle, ensuring that employees and contractors meet their responsibilities for product quality in accordance with requirements and expectations, and that systems created meet requirements. You will plan and direct activities concerned with development, application, and maintenance of quality standards for engineering processes as well as other processes on the contract. You will provide an independent assessment of how the project(s) processes being implemented are performing relative to the defined process and recommends methods to optimize the organization's process
Qualifications:
Required:
+ Clearance Requirement: TS/SCI
+ Minimum of 5 years of experience in Quality Assurance and Quality Control.
+ Must be a US Citizen
+ Bachelor's degree in related field with a focus on Quality Assurance and Quality Control.
+ Has training and/or certifications related to Quality Control and Quality Assurance.
+ Experience developing project Quality Assurance Plans and the implementation of procedures that conforms.
+ Experience working with teams to implement QA/QC procedures and to monitor performance relative to those procedures.
+ Experience reviewing and ensuring adequacy of all test plans, procedures, and reports for assigned programs
Basic Compensation:
$63,300 - $95,000
This range is for the Maryland area only
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
If you're excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Description & Requirements

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Preform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

Additional Requirements as per contract/client:

- Department of Education and Student Loan experience preferred

- Quality Assurance experience required

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

Qualifications Continued:

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85