310 Relationship Building jobs in San Jose
Service & Engagement Team Leader
Job Viewed
Job Description
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:
- Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
- Guest engagement; problem solving and resolution
- Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
- Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
- Support your direct leader by following-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
- Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path.
- Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
- With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
- Quickly respond to any concerns with a guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
- Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
- Evaluate candidates for open positions and develop a guest-centric team.
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends).
- Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.
- Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
- Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.
- Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
- Lead by thanking guests and let them know we're happy they chose to shop at Target.
- Model the execution of physical security processes in order to enhance the instore security culture.
- Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices
- If applicable, as a key carrier, follow all safe and secure training and processes.
- Address all store emergency and compliance needs.
- All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
- You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team
- Manage workload and prioritize tasks independently and with a team
- Welcoming and helpful attitude
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
- Climb up and down ladders as needed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1- for additional information."
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Service & Engagement Team Leader
- 533 Coleman Ave, San Jose, CA, US 95110-2047
- Store Hourly
- Part-time
- $ 8.00 - 47.60 USD per hour
Apply
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- 533 Coleman Ave, San Jose, CA, US 95110-2047
- Store Hourly
- Part-time
- 28.00 - 47.60 USD per hour
Job Id: R000394608
The pay range per hour is 28.00 - 47.60
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:
- Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
- Guest engagement; problem solving and resolution
- Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
- Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent
As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
- Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
- Support your direct leader by following-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
- Engage in consistent, meaningful development conversations throughout the critical touch points within the teams career path.
- Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
- With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
- Quickly respond to any concerns with a guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues.
- Ensure your team members stay up-to-date on upcoming major promotions, brand launches and events.
- Evaluate candidates for open positions and develop a guest-centric team.
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, closing, overnight shifts, holidays and weekends).
- Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state and local adult beverage laws. Support guest services as needed.
- Demonstrate a culture of ethical conduct and compliance; lead team to work in the same way and hold others accountable to this commitment.
- Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correct hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
- Model creating a welcoming experience by greeting guests as you & your team are completing daily tasks.
- Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
- Lead by thanking guests and let them know we're happy they chose to shop at Target.
- Model the execution of physical security processes in order to enhance the instore security culture.
- Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices
- If applicable, as a key carrier, follow all safe and secure training and processes.
- Address all store emergency and compliance needs.
- All other duties based on business needs
WHAT WE ARE LOOKING FOR
This may be the right job for you if:
- You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
- You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
- You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But, there are a few skills you should have from the get-go:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed. Work independently and as part of a team
- Manage workload and prioritize tasks independently and with a team
- Welcoming and helpful attitude
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others
- Climb up and down ladders as needed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
- Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
- Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1- for additional information.
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Part-Time Customer Relations Specialist
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We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.
$19.38 - $24.23 an hour (dependant on experience)
This position may be eligible for overtime pay based on business needs.
**Responsibilities**
- Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
- Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
- Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
- Effectively manage customer account data which includes setting up new accounts and maintaining related data
**Why join the Suburban Propane team?** Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
+ Medical, dental, and vision (eligibility after just 30 days of employment)
+ Paid time off that increases with tenure
+ A 401(k) with company match and immediate vesting
+ A new employee training program and many opportunities for continued learning and career development
+ Disability and life insurance
+ Employee recognition program
+ Generous tuition assistance program
+ Propane discounts, and more!
For eligibility and a full list of our benefit offerings please visit: .
**Qualifications**
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
**As part of our pre-employment hiring process, background checks and drug screens are performed.**
**Applications will be accepted until the position is filled.**
Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) **_Suburban Commitment_** - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) **_SuburbanCares_** - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) **_Go Green with Suburban Propane_** - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit .
_It's an amazing time to become a part of our team as we expand our national footprint and_
_make strides toward a sustainable, clean energy future!_
_At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. All applicants for employment shall be considered without regard to race, religion, color, creed, national origin, ancestry, age, gender, sex, pregnancy, sexual orientation, gender identity, gender expression, marital status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other classification protected by law._
_In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: ( )_
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Manager, Strategic Account Management
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Position Summary.We are seeking a proven outbound Business Development hunter to expand our agency partner ecosystem within the Walmart Marketplace and broader ecommerce landscape. This role requires a BD professional with deep experience prospecting, qualifying, and closing ecommerce agencies, marketplace management firms, and digital marketing partners who serve 1P brands looking to expand into 3P marketplace strategies.What you'll do.About the TeamOur Channel Partnerships team is at the forefront of building Walmart Marketplace's agency ecosystem. We work directly with the fastest-growing ecommerce agencies, full-service agencies and digital marketing firms expanding their 3P marketplace capabilities. This role will directly impact our platform's growth by enabling agencies to deliver comprehensive marketplace management services to their brand clients. We work collaboratively with various internal teams, including Marketing, Product, and Sales, to ensure successful partner onboarding and enablement. This role will significantly impact our company's market penetration and revenue growth goals.What You'll Do…Outbound Prospecting & Pipeline Development: Identify and prospect ecommerce agencies, digital marketing firms, and marketplace management companies across the USExecute outreach campaigns via email, LinkedIn, phone, and industry events to identify high-potential agency partnersQualify and prioritize agencies based on client roster, 3P marketplace experience, and growth potentialConvert prospects into active partners by demonstrating Walmart Marketplace's opportunity and our partnership value propositionDevelop and execute comprehensive partnership strategies and go-to-market plans.Lead complex negotiations with agency leadership on partnership terms, SLAs, and performance expectationsCreate innovative business models and revenue-sharing frameworks for partners.Track and report on partnership performance metrics and KPIs.What You'll Bring…5+ years of experience in business development, partnerships, or channel sales.Outbound business development experience with demonstrated success in cold prospecting and pipeline generationProven track record of building and managing successful agency and channel partnerships such as SIs.Deep understanding of 3P marketplace landscape (Amazon, Walmart, Target+, etc.) and agency service modelsStrong negotiation skills with the ability to structure complex partnership agreements.Excellent relationship-building capabilities with C-level executives and decision-makers.Experience with CRM systems and partnership management tools.Preferred QualificationsExperience in working at an advertising and/or digital media agency or in New Business/Business Development roles at an Ecommerce Agency.Marketplace specialization experience with 3P platformsExperience in SaaS, marketing technology, Ecommerce or related industry.Demonstrated success in developing and scaling partner programs.Knowledge of partner enablement strategies and best practices.Experience with partner marketing initiatives and co-selling strategies.Track record of building and scaling partner programs from ground up (0 to 50+ active partners)Understanding of agency service gaps in 3P marketplace management (listing optimization, inventory management, advertising)What Makes This Role Unique:This isn't a typical partnership role - you'll be building Walmart Marketplace's agency ecosystem from the ground up, working with agencies making the strategic shift to marketplace strategies. You'll have direct impact on enabling hundreds of agencies to offer 3P marketplace services to their brand clients, creating a multiplier effect for platform growth.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more?You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable?For information about PTO, see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart?Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms?For information about benefits and eligibility, see One.Walmart?San Bruno, California US-08848:The annual salary range for this position is $104,000.00-$02,000.00?Bentonville, Arkansas US-10735:The annual salary range for this position is 80,000.00- 155,000.00?Additional compensation includes annual or quarterly performance bonuses?Additional compensation for certain positions may also include:?- Stock?Minimum Qualifications.Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Preferred Qualifications.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., SalesPrimary Location.850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Manager, Strategic Account Management
Posted 1 day ago
Job Viewed
Job Description
Position Summary.We are seeking a proven outbound Business Development hunter to expand our agency partner ecosystem within the Walmart Marketplace and broader ecommerce landscape. This role requires a BD professional with deep experience prospecting, qualifying, and closing ecommerce agencies, marketplace management firms, and digital marketing partners who serve 1P brands looking to expand into 3P marketplace strategies.What you'll do.About the TeamOur Channel Partnerships team is at the forefront of building Walmart Marketplace's agency ecosystem. We work directly with the fastest-growing ecommerce agencies, full-service agencies and digital marketing firms expanding their 3P marketplace capabilities. This role will directly impact our platform's growth by enabling agencies to deliver comprehensive marketplace management services to their brand clients. We work collaboratively with various internal teams, including Marketing, Product, and Sales, to ensure successful partner onboarding and enablement. This role will significantly impact our company's market penetration and revenue growth goals.What You'll Do…Outbound Prospecting & Pipeline Development: Identify and prospect ecommerce agencies, digital marketing firms, and marketplace management companies across the USExecute outreach campaigns via email, LinkedIn, phone, and industry events to identify high-potential agency partnersQualify and prioritize agencies based on client roster, 3P marketplace experience, and growth potentialConvert prospects into active partners by demonstrating Walmart Marketplace's opportunity and our partnership value propositionDevelop and execute comprehensive partnership strategies and go-to-market plans.Lead complex negotiations with agency leadership on partnership terms, SLAs, and performance expectationsCreate innovative business models and revenue-sharing frameworks for partners.Track and report on partnership performance metrics and KPIs.What You'll Bring…5+ years of experience in business development, partnerships, or channel sales.Outbound business development experience with demonstrated success in cold prospecting and pipeline generationProven track record of building and managing successful agency and channel partnerships such as SIs.Deep understanding of 3P marketplace landscape (Amazon, Walmart, Target+, etc.) and agency service modelsStrong negotiation skills with the ability to structure complex partnership agreements.Excellent relationship-building capabilities with C-level executives and decision-makers.Experience with CRM systems and partnership management tools.Preferred QualificationsExperience in working at an advertising and/or digital media agency or in New Business/Business Development roles at an Ecommerce Agency.Marketplace specialization experience with 3P platformsExperience in SaaS, marketing technology, Ecommerce or related industry.Demonstrated success in developing and scaling partner programs.Knowledge of partner enablement strategies and best practices.Experience with partner marketing initiatives and co-selling strategies.Track record of building and scaling partner programs from ground up (0 to 50+ active partners)Understanding of agency service gaps in 3P marketplace management (listing optimization, inventory management, advertising)What Makes This Role Unique:This isn't a typical partnership role - you'll be building Walmart Marketplace's agency ecosystem from the ground up, working with agencies making the strategic shift to marketplace strategies. You'll have direct impact on enabling hundreds of agencies to offer 3P marketplace services to their brand clients, creating a multiplier effect for platform growth.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more?You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable?For information about PTO, see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart?Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms?For information about benefits and eligibility, see One.Walmart?San Bruno, California US-08848:The annual salary range for this position is $104,000.00-$02,000.00?Bentonville, Arkansas US-10735:The annual salary range for this position is 80,000.00- 155,000.00?Additional compensation includes annual or quarterly performance bonuses?Additional compensation for certain positions may also include:?- Stock?Minimum Qualifications.Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Option 2: 4 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Preferred Qualifications.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Leading cross-functional teams, Master's degree in business, marketing and sales, healthcare, or related area., SalesPrimary Location.850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
GVP - Support Account Management
Posted today
Job Viewed
Job Description
ServiceNow is seeking a dynamic, visionary **Group Vice President (GVP), Support Account Management (SAM)** to lead and elevate our global Support Account Management organization as part of Customer Service and Support. **ServiceNow Customer Service and Support** provides services and support for all ServiceNow customers ranging from small to large enterprise customers, managed service providers and internal customers on the ServiceNow AI platform. The Support team consists of customer service agents, technical support engineers, support account managers, escalation managers and operations personnel distributed across the world.
**We are looking for a transformative leader** - a strategic, hands-on leader who thrives in complex, fast-evolving environments. You will be responsible for transforming and scaling the SAM function to deliver cutting-edge, premium support experiences to our customers, while helping shape the future of human/AI support delivery.
As SAM GVP, you will work cross-functionally with Customer Excellence, Product, Engineering, and Go-to-Market (GTM) teams to evolve our support offerings in a rapidly shifting AI-enabled world. You'll ensure ServiceNow continues to deliver differentiated value to our enterprise customers through innovation, operational rigor, and a deep-rooted ethos of **hospitality, excellence, and innovation** .
**What You Get to Do in This Role**
+ **Lead a global organization** of Support Account Managers delivering premium, white-glove customer experiences to enterprise clients.
+ **Reimagine and evolve the SAM offering** in partnership with Customer Excellence to continually evolve our premium support services.
+ **Build and execute a long-term vision and scalable operating model for** SAM that aligns with ServiceNow's growth trajectory and AI strategy.
+ **Drive sales, pricing, packaging, and GTM strategies for SAM services** , working closely with cross-functional stakeholders.
+ **Foster a culture of hospitality** and customer advocacy, ensuring SAM teams are trusted advisors who create long-term value.
+ **Champion the use of ServiceNow technology internally** , setting the example for how our platform enhances support delivery.
+ **Collaborate with Engineering, Product, and Operations** to identify and implement innovative tools, diagnostics, analytics, and portals.
+ **Drive operational excellence and continuous improvement** through automation, process optimization, and AI integration.
+ **Develop and mentor high-performing leaders** ; promote diversity, inclusion, and belonging across the organization.
+ **Lead strategic initiatives** and special projects that elevate the customer experience and improve business outcomes
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ **15+ years of experience in customer-facing operational leadership roles** within enterprise technology companies.
+ **Demonstrated bias for action and innovation leveraging AI, automation, and digital transformation, experience integrating AI** into support operations and leveraging AI-driven insights to improve service outcomes.
+ **Extensive experience partnering with Sales, Pricing/Packaging, GTM strategy** , and Customer Support or Customer Success.
+ **Passion for ServiceNow's products, culture, and mission** , with the ability to inspire and lead with humility and hunger.
+ **Exceptional executive presence** with excellent communication, influence, and stakeholder management skills; strategic and analytical thinking with exceptional executional discipline under pressure.
+ **A proven track record of transforming and scaling** support or customer success organizations or offerings globally.
+ **Experience-based understanding** of SaaS, enterprise software, cloud infrastructure, and support service delivery models.
+ **Experience integrating AI** into support operations and leveraging AI-driven insights to improve service outcomes.
+ **A builder's mindset** -entrepreneurial, innovative, and relentless in the pursuit of excellence.
+ Bachelor's degree required; advanced degree (MBA, etc.) is a plus.
For positions in this location, we offer a base pay of $266,700 - $453,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Sr. Analyst, Strategic Account Management
Posted 10 days ago
Job Viewed
Job Description
Position Summary.What you'll do.**Please note: This is not a data analyst position**Who we areWe are a customer-centric team dedicated to helping sellers grow their businesses on Walmart Marketplace, delivering high-quality products to our customers at the best possible prices. We focus on nurturing a portfolio of business accounts, fostering strong relationships, and driving growth through regular meetings, personalized engagement, and strategic planning.What You'll Do:We are seeking a detail-oriented and goal-driven Account Manager, who is passionate about seller success, to join our dynamic Marketplace Category team.This role is primarily focused on account management, where you'll assess the needs and opportunities of our sellers while aligning them with Walmarts growth strategies including Walmart Fulfillment Services (WFS), implementing competitive pricing through promotions, planning impactful events, and boosting conversion by enhancing shipping speed.You will manage 30-40 accounts within the Food or Consumables department. Using Walmarts internal tools, you'll analyze business and market trends, ensure product listings are accurate and optimized, and leverage programs to drive promotions and deals. Additionally, you'll help sellers integrate their tools seamlessly into Walmarts ecosystem.You will knock us off our feet if you have: Influential Communication: Build a professional network, communicate effectively in challenging situations, and promote ideas that meet business needs. Foster trusting relationships and share information and experiences across the organization.Strategic Business Acumen: Translate industry and business knowledge into actionable insights. Support business case development, project delivery, and process updates while addressing simple business issues and understanding stakeholder perspectives.Entrepreneurial Innovation: Optimize revenue by sourcing products efficiently, monitoring sales and customer feedback, and identifying innovative business methods. Understand product assortment, customer preferences, and market pricing.Adaptability: Show creativity and resilience in the face of change, adapt to shifting priorities, and continually update skills. Assist associates in adjusting to organizational changes.In this role, you will focus on:Seller Lifecycle: Engage with new sellers, monitor and improve their performance, and collaborate on innovative strategies. Understand seller segments, market trends, and business drivers.Digital Literacy and Analytics: Use data analysis tools to derive insights and create reports. Implement technology changes and assist others with customer analytics.Negotiation: Apply negotiation techniques, understand key drivers, and desired outcomes. Access and explain organizational negotiation policies effectively.Minimum Qualifications:2 years experience in Business Management, Marketing, Account Management, Omni-Channel Merchandising, or a related area OR bachelors degree in business or a related field.1-2 years of experience in e Commerce1-2 years of experience in sales/ merchandising.You must have experience in MS office focused on ExcelYou must be able to be strategic and be able to prioritize different tasksYou must have good communication skills; able to do presentations to peers and leadership, and internal and external stakeholders.Benefits ; Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging- unique styles, experiences, identities, ideas and opinions while being welcoming of all people.About WalmartJoin Walmart and your work could help over 275million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find were a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you ll discover why we are a world leader insustainability, and community involvement.From day one, you'll be empowered and equipped to do the best work of your life.#dataventuresAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more?You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable?For information about PTO, see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart?Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms?For information about benefits and eligibility, see One.Walmart?San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$69,000.00?Bentonville, Arkansas US-10883:The annual salary range for this position is 70,000.00- 130,000.00?Additional compensation includes annual or quarterly performance bonuses?Additional compensation for certain positions may also include:?- Stock?Minimum Qualifications.Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area.Option 2: 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Preferred Qualifications.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Experience in sales.Primary Location.850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Sr. Analyst, Strategic Account Management
Posted 10 days ago
Job Viewed
Job Description
Position Summary.What you'll do.**Please note: This is not a data analyst position**Who we areWe are a customer-centric team dedicated to helping sellers grow their businesses on Walmart Marketplace, delivering high-quality products to our customers at the best possible prices. We focus on nurturing a portfolio of business accounts, fostering strong relationships, and driving growth through regular meetings, personalized engagement, and strategic planning.What You'll Do:We are seeking a detail-oriented and goal-driven Account Manager, who is passionate about seller success, to join our dynamic Marketplace Category team.This role is primarily focused on account management, where you'll assess the needs and opportunities of our sellers while aligning them with Walmarts growth strategies including Walmart Fulfillment Services (WFS), implementing competitive pricing through promotions, planning impactful events, and boosting conversion by enhancing shipping speed.You will manage 30-40 accounts within the Food or Consumables department. Using Walmarts internal tools, you'll analyze business and market trends, ensure product listings are accurate and optimized, and leverage programs to drive promotions and deals. Additionally, you'll help sellers integrate their tools seamlessly into Walmarts ecosystem.You will knock us off our feet if you have: Influential Communication: Build a professional network, communicate effectively in challenging situations, and promote ideas that meet business needs. Foster trusting relationships and share information and experiences across the organization.Strategic Business Acumen: Translate industry and business knowledge into actionable insights. Support business case development, project delivery, and process updates while addressing simple business issues and understanding stakeholder perspectives.Entrepreneurial Innovation: Optimize revenue by sourcing products efficiently, monitoring sales and customer feedback, and identifying innovative business methods. Understand product assortment, customer preferences, and market pricing.Adaptability: Show creativity and resilience in the face of change, adapt to shifting priorities, and continually update skills. Assist associates in adjusting to organizational changes.In this role, you will focus on:Seller Lifecycle: Engage with new sellers, monitor and improve their performance, and collaborate on innovative strategies. Understand seller segments, market trends, and business drivers.Digital Literacy and Analytics: Use data analysis tools to derive insights and create reports. Implement technology changes and assist others with customer analytics.Negotiation: Apply negotiation techniques, understand key drivers, and desired outcomes. Access and explain organizational negotiation policies effectively.Minimum Qualifications:2 years experience in Business Management, Marketing, Account Management, Omni-Channel Merchandising, or a related area OR bachelors degree in business or a related field.1-2 years of experience in e Commerce1-2 years of experience in sales/ merchandising.You must have experience in MS office focused on ExcelYou must be able to be strategic and be able to prioritize different tasksYou must have good communication skills; able to do presentations to peers and leadership, and internal and external stakeholders.Benefits ; Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging- unique styles, experiences, identities, ideas and opinions while being welcoming of all people.About WalmartJoin Walmart and your work could help over 275million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find were a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you ll discover why we are a world leader insustainability, and community involvement.From day one, you'll be empowered and equipped to do the best work of your life.#dataventuresAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more?You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable?For information about PTO, see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart?Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms?For information about benefits and eligibility, see One.Walmart?San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$69,000.00?Bentonville, Arkansas US-10883:The annual salary range for this position is 70,000.00- 130,000.00?Additional compensation includes annual or quarterly performance bonuses?Additional compensation for certain positions may also include:?- Stock?Minimum Qualifications.Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area.Option 2: 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Preferred Qualifications.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Experience in sales.Primary Location.850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
Sr. Analyst, Strategic Account Management
Posted 10 days ago
Job Viewed
Job Description
Position Summary.What you'll do.**Please note: This is not a data analyst position**Who we areWe are a customer-centric team dedicated to helping sellers grow their businesses on Walmart Marketplace, delivering high-quality products to our customers at the best possible prices. We focus on nurturing a portfolio of business accounts, fostering strong relationships, and driving growth through regular meetings, personalized engagement, and strategic planning.What You'll Do:We are seeking a detail-oriented and goal-driven Account Manager, who is passionate about seller success, to join our dynamic Marketplace Category team.This role is primarily focused on account management, where you'll assess the needs and opportunities of our sellers while aligning them with Walmarts growth strategies including Walmart Fulfillment Services (WFS), implementing competitive pricing through promotions, planning impactful events, and boosting conversion by enhancing shipping speed.You will manage 30-40 accounts within the Food or Consumables department. Using Walmarts internal tools, you'll analyze business and market trends, ensure product listings are accurate and optimized, and leverage programs to drive promotions and deals. Additionally, you'll help sellers integrate their tools seamlessly into Walmarts ecosystem.You will knock us off our feet if you have: Influential Communication: Build a professional network, communicate effectively in challenging situations, and promote ideas that meet business needs. Foster trusting relationships and share information and experiences across the organization.Strategic Business Acumen: Translate industry and business knowledge into actionable insights. Support business case development, project delivery, and process updates while addressing simple business issues and understanding stakeholder perspectives.Entrepreneurial Innovation: Optimize revenue by sourcing products efficiently, monitoring sales and customer feedback, and identifying innovative business methods. Understand product assortment, customer preferences, and market pricing.Adaptability: Show creativity and resilience in the face of change, adapt to shifting priorities, and continually update skills. Assist associates in adjusting to organizational changes.In this role, you will focus on:Seller Lifecycle: Engage with new sellers, monitor and improve their performance, and collaborate on innovative strategies. Understand seller segments, market trends, and business drivers.Digital Literacy and Analytics: Use data analysis tools to derive insights and create reports. Implement technology changes and assist others with customer analytics.Negotiation: Apply negotiation techniques, understand key drivers, and desired outcomes. Access and explain organizational negotiation policies effectively.Minimum Qualifications:2 years experience in Business Management, Marketing, Account Management, Omni-Channel Merchandising, or a related area OR bachelors degree in business or a related field.1-2 years of experience in e Commerce1-2 years of experience in sales/ merchandising.You must have experience in MS office focused on ExcelYou must be able to be strategic and be able to prioritize different tasksYou must have good communication skills; able to do presentations to peers and leadership, and internal and external stakeholders.Benefits ; Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing belonging- unique styles, experiences, identities, ideas and opinions while being welcoming of all people.About WalmartJoin Walmart and your work could help over 275million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find were a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the worlds most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you ll discover why we are a world leader insustainability, and community involvement.From day one, you'll be empowered and equipped to do the best work of your life.#dataventuresAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more?You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable?For information about PTO, see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart?Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms?For information about benefits and eligibility, see One.Walmart?San Bruno, California US-08848:The annual salary range for this position is $91,000.00-$69,000.00?Bentonville, Arkansas US-10883:The annual salary range for this position is 70,000.00- 130,000.00?Additional compensation includes annual or quarterly performance bonuses?Additional compensation for certain positions may also include:?- Stock?Minimum Qualifications.Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area.Option 2: 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.Preferred Qualifications.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Experience in sales.Primary Location.850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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VP, Account Management (Los Angeles)
Posted today
Job Viewed
Job Description
BCA Research is the leading independent provider of global investment research. Since 1949, BCA Research's mission has been to shape the level of conviction with which our clients make investment decisions, through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies. The firm maintains a head office in Montreal, with local offices in London, New York, Hong Kong, Sydney, Singapore and Shanghai.
California, United States - Los Angeles, San Francisco, San Diego or surrounding areas
BCA ( ) is the leading independent provider of global investment research. Since 1949, BCA's mission has been to support its clients in making better investment decisions through the delivery of leading-edge analysis and forecasts of all the major asset classes and economies, as well as educating, informing and stimulating discussion through clear and thought-provoking research. The firm maintains a head office in Montreal, with offices in London, New York, San Francisco, Hong Kong, Sydney, Cape Town, and São Paulo.
About the Role
In this role you will be responsible for managing and growing BCA Research’s book of business. You will focus on existing client management of to ensure that they renew their annual subscriptions and identify and close upsell of additional products
Working alongside one of the Sales team, here is what a typical day could look like:
- You will manage BCA Research’s client relationship in your territory and key accounts. This will include talking to experienced investment professionals around our views and assist them in any research requests they may have.
- You will develop and implement business development plans, in order to grow BCA’s client relationships in your territory.
- You will be expected to autonomously manage the sales cycle from origination to execution in each of these regions. Marketing efforts to achieve this include networking, cold-calling and organizing group events, etc.
- Experience selling investment research – I would put this under required
- You will assist in signing-up attendees for the BCA Academy, BCA Research’s macro-strategy training programs, and for BCA Research’s annual investment conference
Measures of success
- Monthly up sales
- Retention rate of existing clients (number of relationships and value)
- New business sales in specific white space
- Activity (meetings/calls) within the territory
Experience Required:
- At least 5+ years’ experience as a sales team member in a research subscription sales environment
- A proven track record of using consultative sales techniques and account management strategies to influence, negotiate, gain commitment, and develop relationships with senior investment professionals.
- An understanding of the different types of institutional investors and their respective research needs.
- A good understanding and interest in global macro-economist, strategy and investment.
- Strong existing relationships with senior investment professionals in investment banks, institutional money managers, hedge funds, private banks and pension funds in your territory.
Nice to have:
- CFA or other professional designations
- Existing client base of institutional investment managers
- Strong existing relationships with senior investment professionals in investment banks, institutional money managers, hedge funds, private banks and pension funds in your territory.
We embrace and support each other without labels to make BCA Research a phenomenal and progressive place to thrive. We offer a competitive compensation package and benefits. Flexibility, trust and responsibility for a balance between wellness and high performance. Professional development, Recognition and rewards and a team spirit, support and sense of belonging to the company’s goals and plans.
Join us and be part of a diverse team that shapes the future of investment insights.
BCA Research provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state, or local laws.
Senior Director of Sales Account Management (Milpitas)
Posted 3 days ago
Job Viewed
Job Description
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
Job Summary & Responsibilities
- Deliver revenue to plan for service business unit
- Estimate and report SAM and market share of service business.
- Work with regional sales to align targets to continual grow market share
- Own service pricing, pricing strategies, and supporting value collateral
- Grow service contract market share of SAM annually
- Develop and align channel strategy with regions to continue to grow service sales
- Maintain strong knowledge of the company's products and services and all industry standards and practices.
- BS or MS Degree in a science or engineering discipline
- A minimum of 15 years of semiconductor industry experience related to complex equipment.
- A proven track record of establishing strong customer relationships with consistent customer front experience.
- Experience with selling services and parts to semiconductor customers
- Experience in leading and working with regional teams to define and achieve sales targets
- Strong written and verbal communication skills.
- Ability to lead people across diverse and cultural backgrounds.
- Able to travel up to 50% of time as when required
Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. Seniority level
- Seniority level Director
- Employment type Full-time
- Job function Sales and Business Development
- Industries Semiconductor Manufacturing
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#J-18808-LjbffrProgrammatic Advertising Specialist , Advertising, & Account Management, SA Contact Mgmt
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Programmatic Advertising Specialist , Advertising, & Account Management, SA Contact Mgmt The Support Products & Services (SP&S) team is looking for a solutions-oriented and customer obsessed ADSP Support Specialist to help advertisers troubleshoot and unblock any self-service display, video, and audio campaign issues within the Amazon Demand Side Platform (ADSP). In this role, you will be responsible for responding to advertisers’ contacts across a variety of troubleshooting topics (campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, and general campaign or account-level questions) within a timely manner, utilizing existing SOPs and your digital advertising knowledge. A successful ADSP Support Specialist will have a proven track record in successfully interacting with global clients (chat & email) and have a foundational understanding of digital advertising. They demonstrate strong communication skills and can effectively articulate troubleshooting steps to advertisers and agencies. While SOPs and blurbs can be utilized for relevant troubleshooting issues, they will also take advantage of all available resource and foundational digital advertising knowledge to help advertisers find resolution. They will earn trust with advertisers by diving deep when the issue is unclear or unfamiliar, in order to ensure a satisfactory interaction is provided. They will display curiosity, and will learn and develop deep expertise in ADSP ad products and recognize when there are operational gaps that require leads or managers to help address them. Key job responsibilities Responding promptly and accurately to live chat or email support questions, helping the advertiser troubleshoot issues related to campaign setup, creative moderation, performance, delivery, reporting, ad tags and trackers, or any general questions related to their campaign or account. Providing onboarding support, explanations of new features, consultation for product usage, and industry best practices to advertisers who reach out through contact us. Analyzing and interpreting data with advertisers to identify campaign improvement areas, root causes, and optimization opportunities. Assisting customers with questions related to product beta participation, capturing customer feedback, and collaborating with program partners to highlight product gaps and opportunities. Escalating any technical troubleshooting issues and surfacing to leadership for wide-spread issue potentially impacting hundreds of advertisers. Identifying opportunities to update existing support documentation and effectively escalating to content specialist. Mentoring new and junior employees to up-level their knowledge of Amazon’s programmatic advertising offerings, and becoming a subject matter expert (SME) for ADSP troubleshooting issues. A day in the life The Advertising Support DSP specialist plays an exciting and important role for Amazon by unblocking issues and complexities for our advertiser via email and live channels. They are comfortable stepping in and handling escalations from our Advertisers. They also support with audit requirements, coaching, training and participate in programs or projects. About the team The Advertising Support Team is Customer obsessed and takes pride in providing exceptional support to the Amazon Advertiser. We are a cohesive and inclusive team and display the Amazon Leadership Principles in everything we do. BASIC QUALIFICATIONS - - Bachelor’s degree in marketing, communications, or equivalent experience - - 2+ years’ experience in digital advertising and/or programmatic advertising - - Excellent verbal and written communication skills (English) - - Ability to effectively and confidently communicate with advertisers - - Strong prioritization and time management skills, with a high degree of flexibility - - Experience providing client services, customer support, or working with external stakeholders on shared objectives - - Willing to work in a diverse atmosphere and contribute to an inclusive culture - - Adheres to the provided schedule in a 24/7 environment including night shifts (rotational), as shifts are determined based on business requirements with rotational 2 consecutive day off and a 5-day working week (working weekends might be required) PREFERRED QUALIFICATIONS - Experience in online advertising or e-commerce - - 1+ years of ADSP experience - - Basic understanding of programmatic ad technology - - Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines - - Additional languages (European, Mandarin, Japanese) is a plus Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted: May 9, 2025 (Updated about 22 hours ago) Posted: May 23, 2025 (Updated 4 days ago) Posted: May 23, 2025 (Updated 4 days ago) Posted: January 16, 2025 (Updated 14 days ago) Posted: April 30, 2025 (Updated 15 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr