405 Retail Managers jobs in Glen Burnie
Retail Operations Manager
Posted 9 days ago
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Job Description
As the Retail Operations Manager of multiple Meta Stores, you'll be at the forefront of revolutionizing the retail experience. Our cutting-edge technology and innovative products are changing the way people interact with the world, and you'll play a key role in bringing this vision to life.Imagine showcasing the latest advancements in virtual and augmented reality, AI, and more to customers who are eager to experience the future. As a Retail Operations Manager you will manage store teams that have direct engagement with customers, and understanding their needs and preferences, will be paramount to providing invaluable consumer insights that will shape world class retail experiences.From managing the day-to-day operations of our retail stores to collaborating with a multitude of cross-functional teams you'll have the opportunity to make a real impact on the customer journey, driving sales, and building brand loyalty.At Meta Store we don't just sell products - we create immersive experiences that inspire and delight and you will play a key role in pushing the boundaries of what's possible in retail.
**Required Skills:**
Retail Operations Manager Responsibilities:
1. Lead day-to-day retail operations across a variety of permanent and temporary store locations to ensure operational efficiency, maximize customer engagement and increase satisfaction and loyalty
2. Develop, update and maintain operational processes to continuously improve productivity and support scaling of the business
3. Ensure healthy stock levels across all stores through effective inventory management of orders, returns, and accurate inventory tracking
4. Responsible for maintaining retail operations tools, resources and vendor management
5. Monitor sales metrics, identifying areas for improvement, and implement strategies to increase sales and customer satisfaction
6. Ensure compliance with company policies, procedures, and regulations including health and safety standards
7. Develop store level budgets, track expenses, and analyze financial performance in alignment with relevant cross-functional partners
8. Ensure the highest levels of customer satisfaction and resolve escalated customer inquiries and complaints promptly and successfully
9. Provide regular updates to leadership and cross-functional partners through timely and consistent communications, using designated internal tools
10. Ensure retail staff are fully certified and compliant with all retail training and provide insights to support new training content and development
11. Foster a friendly, welcoming and fulfilling work environment to promote high job satisfaction and minimal staff turnover
**Minimum Qualifications:**
Minimum Qualifications:
12. 7+ years of experience in retail store operations
13. 7+ years of experience leading field operations
14. Experience in the consumer electronics industry
15. Experience with retail operations, merchandising, and customer service principles
16. Experience working in a fast-paced, dynamic retail environment and be easily adaptable to changing priorities
17. Customer-focused, proactive and results-driven with an emphasis on continuous improvement
18. Experience with retail software and point-of-sale systems
19. Experience with MS Office tools and Google Suite
**Preferred Qualifications:**
Preferred Qualifications:
20. MBA degree or equivalent
21. Experience with Omni-channel retail
22. BA/BS degree
23. Experience managing Test & Learn programs within retail
**Public Compensation:**
$142,000/year to $202,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Key Holder for Retail Operations
Posted 3 days ago
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Job Description
As a Key Holder for Retail Operations, you will play a vital role in driving sales performance and enhancing the customer experience at K&G Fashion Superstore. For over 30 years, K&G has been a trusted destination for fashion, offering designer brands at discounted prices across our 80 stores. Join us as we continue to set the standard for quality and value.
Key Responsibilities:
- Inspire Team Performance: Motivate and lead the store team to achieve their best performance by fostering a culture of collaboration and excellence.
- Boost Sales Growth: Collaborate with management to implement strategies that maximize sales and elevate customer service.
- Enhance Customer Experience: Ensure operational excellence that exceeds customer expectations through seamless service delivery.
- Empower Staff Development: Actively coach team members, recognizing their contributions and assisting in their growth.
- Operational Leadership: Assist in managing daily operations, ensuring effective staffing, and executing business initiatives.
- Maintain Store Standards: Support the management team in meeting brand standards and visual merchandising requirements.
Qualifications:
- Minimum of 1 year of Retail or Sales experience.
- Strong leadership abilities with excellent organizational skills.
- Proficient in technology systems, including Microsoft Office and POS systems.
- Demonstrated problem-solving skills and the ability to listen actively.
- Experience in training and developing high-performing teams.
Physical Requirements:
- Ability to stand and walk for the majority of the work shift.
- Capable of frequently bending, squatting, and lifting up to 50 lbs.
- Ability to climb ladders and distinguish between fabric patterns and colors.
We celebrate diversity and are committed to providing equal employment opportunities to all applicants without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
Customer Service Representative
Posted 10 days ago
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Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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