Retail Operations Consultant

30383 Atlanta, Georgia Ace Hardware

Posted 9 days ago

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6 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Retail Operations Consultant is responsible for providing support to Ace retail locations by delivery of consistent training that furthers improved execution of retail processes and procedures which lead to operational excellence and enhancement of the store model. This position is considered a subject matter expert in all facets of operating an existing Ace retail store (people, inventory, and financial management) as well as what is needed to ensure the success of a new Ace store including New Investors, Branch Outs, Conversions and Change of Ownerships. The Store Systems Consultant will work with existing retailers to improve operations and the store model. The Store Systems Consultant will also work with new investors both before their store opens to teach them business foundational skills and processes and after the store opens to assess progress and set them up for continued success. The Retail Operations Consultant will also be able to handle multiple types of training engagements at different functional levels. Such as analyzing business trends, financials, metrics, and store environments to identify opportunities for improving performance within their assigned territories. The Store Systems Consultant will readily share information supportive of process and documentation improvements. Delivers Field Training - Delivers training to Ace store owners, managers, and associates to drive retailer business results. Conducts training that motivates, builds competencies, and improves store performance and contributions to their store results. Leads medium-sized engagements (single or multi-store), which are considered normal difficulty and with moderate risk. Will handle engagements that include “bolt on” software packages such as Retailer Soft Inventory or Margin Master. Training may be delivered in person or through virtual platforms. New Business Requirements – Coach and support new stores at Ace by working closely with New Business Retailers to ensure their successful onboarding and set-up, in accordance to established Ace Best Practices, of their most valuable asset, inventory from day 1. Mitigate risk to both the owner and Ace by using a standardized approach to new store start-up and tailoring it to each specific situation. Instruct owners on the Ace model of Inventory Management using specific stores' POS and Inventory Management systems. Typical issues include System set-up, RSO, PSO, Mango, ICM, In stock position, and inventory accuracy. Serves as an operations expert – Expert and consultant on Ace’s standards, management tools, Ace supported POS systems and training systems to maximize operational excellence. Stays current on operational standards, systems, procedures, and resources to enhance the ability to provide leadership and maximize business results. Provides input to internal partners to ensure training remains relevant and continues to drive continuous improvement. Builds Solid Relationships – Creates a partnership with Retail Ops, Retailers, and Store Managers, that stimulates transfer of training, return on training investment, and improves store results. Creates trust when delivering training and is viewed as a trusted advisor to those receiving training. Minimum 5 years’ experience. Has a thorough understanding of Ace Hardware Corporation and operational initiatives. In-depth knowledge of accepted Ace Best Practices (AWOR). Ability to work remotely with various corporate departments. A working knowledge of the operational aspects of a retail store, preferably through direct experience. Has an in-depth knowledge of the Activant Eagle for Windows systems. A working knowledge of Retailer Soft’s bolt-on software. Strong facilitation/presentation skills. Ability to deliver training in a store, virtual setting or classroom setting. Ability to consult, influence, and coach adult learners. Ability to think outside of the box. Strong organization, planning, and time management skills. Outstanding interpersonal skills to engage with others, solid negotiating and conflict resolutions resolution abilities. Able to foster teamwork and collaboration. Can motivate others, both internal and external, to perform enthusiastically. Excellent communication skills, both written and verbal, as well as attention to detail and follow up. Self-managing, self-motivating, open-minded; comfortable working with an off-site manager. Skilled in negotiations and conflict resolution. Ability to recognize strengths and weaknesses and coach accordingly. Problem-solving: strong analytical and problem-solving skills. Excellent PC skills, including skilled knowledge of Excel, Word, PowerPoint, & Outlook, Smartsheet, as well as various MS Operating Systems. Ability to travel extensively 80-90%. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Retail Referrals increase your chances of interviewing at Ace Hardware Corporation by 2x Sign in to set job alerts for “Retail Consultant” roles. 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Customer Service And Support

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30006 Marietta $17 - $25 per hour Wellstar health system

Posted 8 days ago

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Full time Permanent

We are seeking a dedicated and customer-focused individual to join our team at Wellstar Health System as a Customer Service And Support representative. In this role, you will be responsible for providing exceptional customer service and support to our patients, visitors, and staff. If you are a team player with excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
  • Respond to customer inquiries and provide information about our services
  • Assist customers with scheduling appointments and resolving issues
  • Handle customer complaints and escalate as needed
  • Maintain accurate records of customer interactions
  • Collaborate with other departments to ensure customer satisfaction
Qualifications:
  • High school diploma or equivalent
  • Prior customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in Microsoft Office applications

If you are looking for a rewarding opportunity to make a difference in the lives of others, apply now to join our Customer Service And Support team at Wellstar Health System!

Company Details

At Wellstar, people are at the center of everything we do and every decision we make. As a not-for-profit organization, we have made a generational commitment to transform healthcare for all. We work to ensure every person has access to personalized care that helps them spend more time being a person, rather than a patient. That’s what we mean when we say we’re more than healthcare–we’re People Care. Our patients are the center of everything we do. We're nationally ranked and locally recognized for our high-quality care, inclusive culture, exceptional doctors and caregivers, and one of the largest and most integrated healthcare systems in Georgia.
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