135 Sales Support jobs in Gloucester Point

Dillard's - Patrick Henry Mall @ 12300 Jefferson Ave Suite 300 - (Retail Associate / Store Receiver / Team Member / Both PT & FT schedules available) - As a Store Sales Support Associate at Dillard's, you will: Process merchandise; Move merchandise from the backroom to the salesfloor; Stock shelves ensuring proper merchandising techniques; Set-up, move and clean fixtures, sales displays and end-caps; Ensure cleanliness of the store; Possess excellent telephone etiquette; Exhibit an eagerness to help guests with gift wrapping, package shipping and processing account payments.Hiring Immediately >>

Job Summary

The primary function of a Bobs Squad Support Associate is to represent Bob's Discount Furniture and its products with honesty and integrity while providing exceptional support to guests through all stages of their journey. The goal of the Sales Support Associate is to support the omnichannel experience and to identify root causes of issues to assist stores efficiently in a timely manner.

Who We Are

At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country.

How We Will Support You

At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance

• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday

• 401(k) Profit Sharing Plan with a Generous Company match!

• Pet Insurance to help keep your furry friends happy and healthy

• Life insurance - Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

• Financial Planning, Voluntary Legal Benefits and Wellness Plans

• We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!

• Additional Employee Discounts through the "Hays Perks discount program" offering hundreds of online discounts from your favorite merchants.

• And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB'S

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Responsibilities

• Be consistently positive, enthusiastic, and respectful in all interactions with guests and co-workers.

• Accurately and honestly represent all company policies, products, and services, to help the store reach quantitative goals the "BOB'S WAY," bringing his positive image and energy into all service situations.

• Update guest orders into the system accurately and completely across all store locations using BobsBoost.

• Accurately process payments; be responsible for security of cash and other legal tenders in the store and on the phone.

• Ensure the company's assets are properly cared for and in good working condition.

• Answer national incoming calls and respond to guest queries in a timely and courteous manner.

• Stay well informed about Bob's products, pricing and policies.

• Assist guests in using the most appropriate Bob's systems.

• Maintain guest communication on all national open orders and communicate status with guests.

• Provide communication and guidance along the guest journey from pre-purchase to the day of delivery.

• Follow up and complete all training and tasks, including but not limited to, e-learnings and daily tasks assigned by the company and managers.

• Execute all behavioral and operational standards per company policies, procedures, and processes.

• Arrive to work on time dressed according to the Dress Code Policy on scheduled days, which includes being able to work weekends and major holidays per the company's scheduling guidelines and Dress Code Policy.

• Support all company initiatives as directed by Bobs Squad Management or company.

• Attend and constructively participate in all scheduled meetings, workshops and training sessions.

• Ad hoc assignments that support the instore sales function, that include the CPU instore process

• The list of responsibilities is not intended to be all-inclusive as there may be other duties assigned.

Required Qualifications

• Flexibility to work a retail schedule that includes nights, weekends, and holidays.

• Ability to effectively use technology and learn new technologies.

• Effective cash handling skills.

• Effective verbal and listening skills.

• Interpersonal and human relations skills.

• Global call center experience.

• Proven analytical and problem-solving skills.

• Ability to use sound judgment and decision making.

Preferred Qualifications

• Retail background

• Sales experience

• Customer Service experience

Physical Requirements

• Ability to stand and walk.

• Ability to complete seated work at a desk

• Ability to answer the phone and utilize a computer.

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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Job DescriptionJob Description

Objectives of this Role

Drive customer loyalty and sales by delivering exceptional on-demand technical support

Meet and exceed customer expectations for first-time fit and turn-around time by providing

timely technical expertise to internal teams and collaborating with customers

Minimize remakes and related customer impact by evaluating root cause of issues, advising on

solutions and recommending corrective actions

Improve customer satisfaction by driving consistent quality improvements through the

implementation and management of standard QC operating procedures

Daily and Monthly Responsibilities

Address incoming technical questions, requests and consultation needs (analog and digital)

Proactively communicate with dental practices to develop solutions for technical case questions

(analog and digital)

Meet daily targets for call wait time, email response time and on-hold list management

Clearly and thoroughly document case notes from customer conversations to guide production

Review each Rx in detail; inspect all work entering and leaving the lab to ensure all quality

standards, client requests and company expectations are met

Collect, maintain, and communicate quality metrics for domestic, international, and outsourced

manufacturing teams to resolve quality defects

Communicate with leadership, manufacturing and clients on any issues, defects or nonconformance

issues to ensure proper feedback, client follow-up, and continuous improvement

of lab practices

Verify cases consist of correct product(s) listed, have the necessary items to proceed and are

scheduled properly to ensure production success

Verify accuracy of tooth dimensions and occlusion of teeth, using micrometer and articulator

Develop and maintain complete and up-to-date records

Develop a close working relationship with customer experience, manufacturing, operations and

sales staff to effectively perform job responsibilities

Skills and Qualifications

High School Diploma or equivalent

Knowledge of dental anatomy

High-level customer service skills

Excellent listening, communication, and organizational skills

Experience in a similar field

Qualifications

CDT in dental technology

Experience managing a large client base

Knowledge of quality assurance methods and procedures

Ability to manage multiple tasks