59,334 Salon Support jobs in the United States

• Order Management: Oversee and prioritize B2B and PR orders , ensuring all processes meet client deadlines.
• Process Improvement: Evaluate current workflows and develop standardized, streamlined processes to enhance efficiency and accuracy.
• System Optimization: Identify and recommend improved sales order tracking tools or methods to enhance visibility and productivity .
• EDI & Manual Order Entry: Manage and improve EDI system processes and manual order entry for accuracy and efficiency.
• Team Leadership: Mentor and guide team members to align with organizational goals and maximize performance.
• Client Expertise: Serve as a trusted resource for key B2B partners , offering hands-on support and solutions.
• Proactive Problem-Solving: Foster a solution-oriented culture , encouraging quick decision-making and accountability .
• Industry Expertise: Leverage knowledge of the beauty and retail industry to implement best practices and drive business success.

• 5 years of experience in operations, account services, or sales support .
• Experience in the Beauty or Fashion industry required, with prior work with big-box retailers (e.g., Sephora, Ulta, Nordstrom, Target, etc.) .
• Strong understanding of order management, EDI systems, and manual order entry .
• Proven ability to redesign workflows and implement new systems or software solutions .
• Exceptional organizational, analytical, and problem-solving skills .
• Strong leadership and collaboration skills , with the ability to motivate and align teams.
• Adaptability to a fast-paced environment with shifting priorities.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

• Competitive compensation plan with potential to make between $14 and $16 per hour depending on performance comprised of hourly wages and commissions on membership and product sales.
• Free monthly services
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing training

• 1+ years' experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Must be 21 years or older
• Meets requirements to serve as an ABC Manager per the Virginia Alcoholic Beverage Authority
• Previous experience with Point of Sale Systems strongly preferred

• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver - use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure
• Drybar follows all applicable federal, state and local laws regarding background checks

Description

We are looking for a dedicated Customer Service Representative to join Acrivon Therapeutics, a leading pharmaceutical company. In this role, you will play a crucial part in ensuring customer satisfaction and loyalty by providing exceptional service. You will have the opportunity to work on a variety of projects, handling inquiries, resolving issues, and building strong relationships with our valued customers. This position is vital to our company's success as we strive to deliver top-notch service in the pharmaceutical industry.

Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Resolve customer complaints and issues with patience and empathy.

Provide information about products, services, and promotions to customers.

Process orders, returns, and exchanges accurately in our system.

Escalate complex issues to the appropriate department for resolution.

Follow up with customers to ensure their satisfaction and gather feedback.

Maintain customer records and update information as needed.

Collaborate with other team members to improve overall customer experience.

Requirements:

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and a customer-focused mindset.

Ability to multitask and prioritize in a fast-paced environment.

Attention to detail and accuracy in data entry and order processing.

Empathy and patience when dealing with customer concerns.

Proficiency in using CRM software and other customer service tools.

Ability to work effectively in a remote team environment.

Flexibility to work non-traditional hours, including evenings and weekends.