276 Satisfaction Client jobs in the United States

Client Experience Manager

Full-time | GemOne | Location - Olathe, KS 66062

GemOne is a TECH company within TVH Holding that aims at developing future-proof Smart Telematics solutions for optimal fleet performance management in multiple domains such as: track & trace, operational efficiency, security & safety and service & maintenance. We offer cloud-based solutions and the necessary hardware components to intelligently gather and enrich data of industrial equipment to streamline fleet management related processes.

To support the rapid and aggressive market growth of GemOne America's operations, we are looking for a Client Experience Manager. This position reports to the Client Experience Director - Americas and plays a critical role in supporting both internal and external customer needs throughout the entire customer life cycle, from pre-sale to post-sale.

YOUR ROLE AND RESPONSIBILITIES

You'll deliver short and long term projects that support the business strategy. This will involve:

• Develop and nurture relationships with existing house accounts and potential clients.
• Adopt a customer-first approach by offering timely updates on order status, shipping confirmations, and any other relevant information.
• Serve as the primary point of contact for both internal sales teams and external clients (dealers and end-users).
• Investigate and manage resolutions for issues related to customer shipments or vendor product receipts, leveraging your warehouse experience to provide effective solutions.
• Collaborate with warehouse teams to schedule and oversee the dispatch of customer orders, ensuring timely and accurate delivery.
• Manage return and exchange processes, including the receipt, inspection, and restocking of returned items, ensuring customer satisfaction throughout the process.

HOW TO SUCCEED / YOUR PROFILE

We're looking for someone who can come up with simple solutions to complex problems. To join us you need:

• Minimum of 2-3 years in a Customer Service role, with at least 1 year of direct experience in a warehouse environment.
• Ability to prioritize and stay on task while meeting all current and future Key Performance Indicators (KPIs).
• A collaborative team player with a flexible attitude, as well as a self-motivated individual capable of working independently and taking initiative to achieve results with minimal supervision.
• Excellent communication and organizational skills.
• Ability to travel up to 30%
• Demonstrates intermediate proficiency in Microsoft Word, Excel, and PowerPoint and Google Suite (Mail, Calendar, Hangouts, Sheets, Drive), as well as Adobe Suite

WHAT'S IN IT FOR YOU

You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there's an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses•
• A great opportunity to grow personally and professionally in a scale-up environment with the backing of a large global corporation (TVH).

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

Apply Today!

Questions?

Haily Park

Client Experience Coach

Mentoring can be a truly rewarding experience. Especially when it makes a difference in someone's life and career. If you enjoy leading people toward success and you relish the art of conversation you'd make a great Client Experience Coach. The primary focus of this role is supporting and offering feedback to team members who interact with clients on the phone. Throughout our 600,000 square foot campus, you'll meet with team members to coach them on UWM's best practices for processes, guidelines and client service, and keep them accountable for any items that were presented in the coaching sessions. Help set the tone and expectations for positive call experiences apply today.

What You Will Be Doing

1. Listening to call clips with team members, and giving verbal and written feedback
2. Side-by-side live coaching
3. Preparing formal feedback for leaders and the Client Service team
4. Logging organized and detailed feedback for each coaching session
5. Facilitating in Client Service training sessions
6. Scheduling coaching sessions with team members
7. Assigning classroom-based instruction to team members who require additional training

What We Need From You

Must have Qualifications:

• High school diploma or equivalent
• Experience in leadership, management and call quality
• At least two years' client experience
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Ability to multitask and adapt
• Positive attitude and willingness to learn
• Onsite, full-time attendance
• Prepare to conduct 15-20 Coaching Sessions Per Day
• Comfortable traveling between all UWM buildings to conduct coaching sessions

The Place & The Perks

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor caf with Wi-Fi

Disclaimer

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Client Experience ManagerAbout Market My Market

Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.

Our Growth Story: In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.

About the Role

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 20-40 digital marketing clients, focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Managers (CSMs), who provide operational and administrative support, and report to the Director of Client Experience.

Career Growth Opportunities

Join our thriving Client Experience team, which has grown from just 2 team members to 10 in the past 4 years. As we continue our expansion, we're creating clear advancement paths for motivated professionals. We believe in promoting from within and providing our team members with the resources and mentorship needed to grow their careers alongside our company.

Key Responsibilities

• Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives

• Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration

• Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships

• Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market

• Portfolio Management: Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns

• Collaboration with CSMs: Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management

• Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results

• Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention

• Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance

• Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

Requirements

• 3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing

• Proven track record of managing client relationships and driving client retention

• Experience with organic SEO strategy development and execution

• Strong understanding of Google Business Profile optimization and local search marketing

• Experience analyzing SEO performance data and communicating insights to clients

• Excellent verbal and written communication skills

• Ability to build trust and rapport with clients quickly

• Problem-solving skills and ability to navigate challenging client conversations

• Strong organizational skills to manage multiple accounts simultaneously

• Experience in the legal, medical, or dental industries is a plus

• Spanish language proficiency strongly preferred

• Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

Team Achievements

Our Client Experience team has been instrumental in:

• Maintaining a 90%+ client retention rate during our rapid growth phase

• Successfully transitioning clients to expanded service packages, increasing average client value by 25%

• Developing sophisticated onboarding processes that reduce time-to-value for new clients

• Creating client success frameworks that have directly contributed to our expansion from 40 to nearly 200 clients

Compensation & Benefits

• $65,000 - $75,000 per year, salary based on experience

• PTO: 2.25 weeks per year

• Health insurance benefits

• 401(k) plan (after 1 year of employment)

• Remote work opportunity

All emails will come from a @marketmymarket.com or @applytojob.com domain only. All other emails are fraudulent. We will never interview candidates via Microsoft Teams.

Our Core Values

• Do What You Say

• Be Honest and Transparent

• Proactive, Not Reactive

• Be Thought-Leading

• Instill Trust Through Consistent Accountability

• Always Do Better, Always Be Better

• Do the Right Thing for Clients and MMM

Market My Market is an equal opportunity employer and does not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Powered by JazzHR

Job Description

We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

At Notified, we believe that exceptional client experiences are the heart of long-term success. We are a dynamic, customer-focused organization dedicated to delivering outstanding service and building lasting relationships. We are looking for a passionate and strategic Client Experience Manager to join our team to elevate every touchpoint of the client journey.

Location : 2321 Rosecrans Avenue, El Segundo, CA 90245. Enjoy a hybrid work schedule with office days on Tuesday, Wednesday, and Thursday, and the flexibility to work from home on Monday and Friday.

Job Summary: Client experience managers create positive experiences for clients throughout the life of a customer journey. Client experience manager advocates for the client's interests within the organization. They work cross-functionally to align resources, prioritize client requests, and ensure that the client's voice is heard at all levels. They execute a variety of engagement functions to improve the customer's awareness of Notified, product capabilities and to support the customer's business goals, while ensuring adherence to established company and departmental policies and procedures. This is a skilled position that requires experience with client management, a strong customer-centric mindset, and delivering value to clients as a central aspect of the approach

Essential Duties:

This role includes responsibilities for Customer engagement activities, including, but not limited to onboarding, services, product adoption, advocacy, needs assessment, up/cross selling retention, reporting etc. to drive a positive and value-driven experience for clients and foster long-term client loyalty.

• Develop a thorough understanding of Notified product offering and roadmap.

• Act as a critical connection point between Notified and the customer. Ensure the customer understands the Notified value proposition, drive adoption of the subscribed solutions, identifies areas that could negatively impact the customer health and identify areas of upsell/expansion.

• Advocate for client interests within the organization, ensuring their needs are considered in decision-making.

• Build and nurture strong, trust-based relationships with clients to foster loyalty and long-term partnerships.

• Develop and execute strategies to reduce client churn, retain existing clients, and drive Net Revenue Retention (NRR)

• Monitor and analyze client data and performance metrics to identify trends and opportunities for improvement.

• Generate reports to track client health, usage, and satisfaction, using data to make informed decisions. Monitor the health of client accounts, proactively addressing issues to maintain positive NRR.

• Evaluate the effectiveness of Customer Journeys from the perspective of customer satisfaction and willingness to recommend. Recommend workflow changes of redesigning functions around customer needs.

• Contribute towards Client Experience Vision, to delight and give clients the experience they need

• Ensure the unique needs of the customer are understood and identify improvements needed to enhance business relationships, increase revenue, and exceed the customer's expectations.

• Based on assigned business initiatives, may be required to train customers for product features and best practice workflows.

• Analyze customer adoption and platform usage trends

• Oversee and undertake other activities as required to gauge customer feedback and make sure that this is used effectively. This will include surveys, one-to-one interviews and focus groups, and on-line methods of engagement.

• Drive special projects and initiatives in relation to corporate strategy and customer engagement.

Minimum Qualifications:

Education:
• Bachelor's degree from an accredited college or university with major course work in business administration, communication, project management or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience and Skills:
• Minimum 3 years in a Customer Service, Account manager, Client Success or similar role with demonstrated record of success required.

• Knows how to listen to a client's needs and address them appropriately, manage client expectations and communicate information properly.

• Comfortable training & interacting with clients at all levels of an organization remotely or in-person.

• Skilled communicator skills to communicate with their clients and their own team members through written and verbal means.

• Strong prioritization, organizational and time management skills.

• Strong Microsoft Office and Office 365 skills.

• Motivated, self-starter approach with prior experience working across multiple functions such as sales, service & operations, legal and finance to ensure client success.

• Prior experience with CRM systems.

Travel / Physical Demands:

• No travel required. Office environment. No special physical demands required.

Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $65,000 - $75,000 for employees located in El Segundo.

Best In Class!

• "Best Press Release Distribution Company," MarTech Breakthrough Awards
• "PR Innovation of the Year," Gold Stevie® Winner, 2023 American Business Awards
• "Marketing/Public Relations Solution," Gold Stevie® Winner, 2023 American Business Awards

Why work for Notified?

• Global collaboration with team members in 17 countries
• Opportunities to innovate and grow!
• Comprehensive health benefits and wellness programs
• Quarterly recognition awards
• Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen
• Flexibility to work from home on Mondays and Fridays
• Diversity is celebrated and supported inclusive Employee Resource Groups

What's next? Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process

At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

#LI-SB1
#LI-HYBRID

Overview

Job Purpose

We are seeking a detail-oriented and analytical Analyst to support our growing commercial teams across equities, options, and market data. This early-career role is ideal for candidates with at least 1 year of professional experience and a strong interest in capital markets, sales strategy, and data-driven decision making.

The Client Experience Associate will help deliver the insights, tools, and content needed to enhance sales performance and client engagement. You'll work cross-functionally with Sales, Product, Marketing, and Operations to drive efficiency and scale across the organization.

Responsibilities

• Develop and maintain sales enablement materials such as pitch decks, product overviews, battle cards, and market intelligence focused on NYSE's transaction businesses (equities, options, market data).
• Assist in the development and maintenance of dashboards and internal reporting tools
• Use analytical and problem-solving skillsto analyze sales performance, identify trends, and generate actionable insights.
• Partner with Product and Sales to interpret complex data and translate it into digestible, client-ready information.
• Manage and update internal enablement platforms and CRM systems (e.g., Salesforce, Monday.com) to ensure timely access to relevant tools and information.
• Support ongoing initiatives to enable the relationship management team with product strategy and sales messaging.

Knowledge and Experience

• A record of outstanding academic achievement, including a bachelor's degree in finance, Economics, Business, Marketing, or a related field.
• Proficient in PowerPoint and comfortable creating visually clear and persuasive content.
• Knowledge of SQL, Tableau and Excel for data analysis. Knowledge of Python, R, or other common languages is helpful.
• 1+ years of experience in a business, sales, or finance-focused role.
• Familiarity with productivity tools like Miro, Monday.com is a plus.
• Strong communication and interpersonal skills with the ability to collaborate across teams.
• A proactive mindset and genuine interest in financial markets, particularly in equities, options, and data services.

New York Base Salary Range

The expected base salary for this role, if located in New York, is between $65,000 - $85,000 USD. The base salary range does not include Intercontinental Exchange's incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Job Position

Responsibilities include but are not limited to:

• Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests.
• Identify customer needs and take proactive steps to maintain positive experience.
• Act as the main point of contact for clients within assigned market vertical and take ownership of completion of request.
• Foster a culture of partnership and collaboration with internal business partners to drive consistent communication and alignment.
• Liaise and advocate on behalf of the client and ensure a continuation of care when additional internal expert involvement is needed.
• Identify cross sale opportunities to appropriate line of business partners.

Other Responsibilities:

• Complies with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
• Performs other duties as deemed necessary by management.

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Experience Associate within PNC's Retail organization, you will be based in Elk Grove, CA. Bilingual Spanish preferred.

Job Description

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Applies product and procedural knowledge to solve customer's problems.

Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.

Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills

Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university/college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $43,160.00 $55,775.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 07/01/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.