1058 Self Storage Customer Care Manager jobs in The Bronx
Customer Service - Self Storage Manager

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Job Description
**Public Storage** is the self-storage industry leader and we are **Hiring Now!**
**Earn $16.75 Per Hour**
**Our Benefits**
Total Rewards package available to our team:
+ We work Flexible and **Full-Time Schedules** between the hours of 9:00am and 7:30pm (weekends 'til 6:30pm)
+ **Competitive wages paid weekly**
+ Employees become eligible for Full-time **Benefits** by working an average of 20+ hours - Benefits include:
+ Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending
+ Company paid life, accidental death insurance, and exclusive vendor discounts
+ On-site company housing is available to employees at many of our locations (performance and tenure required for eligibility)
+ Our Property Managers have the opportunity to earn performance-based **bonuses** !
**Job Description**
+ Our Property Managers get to work independently at multiple locations; spending time both inside and outside
+ We assess customer storage needs and make suggestions, including selling packing and moving supplies
+ Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent
+ Auditing cash drawers and making bank deposits are part of the daily business
+ We help keep our customers current with payments and make reminder and collection calls when required
**Physical Requirements:**
+ Ability to transport lift/move items weighing up to 35 pounds
+ Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.
+ Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
**Qualifications**
**Experience** : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
**Additional Information**
**More about Us!**
Public Storage was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.
**Apply Now** for an opportunity to join **Public Storage** and be a part of the self-storage industry's #1 team!
REFD0151
We are united under one common goal - creating a diverse and inclusive environment where all employees feel valued, included, and excited to be part of a best-in-class team. With over 5,000 team members from all different races, backgrounds, and life experiences, we celebrate inclusion and value the diversity each person brings to Public Storage. We believe our commitment to diversity and inclusion makes us a stronger Company and instills a sense of pride across our teams and the customers we serve.
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Community and Client Relations Associate
Posted 1 day ago
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Community and Client Relations Associate Bergen & Passaic County, NJ Full-Time | Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–5:00 PM Compensation: Starting at $90,000+, based on experience We are seeking a driven and personable Community and Client Relations Associate to help expand our home care services across Bergen and Passaic Counties. This full-time role is ideal for someone who thrives in the field, enjoys building meaningful relationships, and is passionate about helping individuals access high-quality care. The associate will work closely with the Director of Community Relations and other team leaders to cultivate and grow referral sources across Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Independent Livings, hospitals, and private homes. This position is central to the growth of both our Home Care and Senior Living divisions. The associate will represent our services to facility partners and private clients, participate in networking events, and engage with new and established accounts to increase patient referrals. While prior sales experience is a plus, we are open to training the right individual who understands the home care landscape and has the right personality and drive to succeed. The position involves a combination of office planning and field outreach, with one designated office day each week (Paramus) to coordinate schedules and attend internal business development meetings. The remainder of the week will be spent in the field, meeting with up to 5–8 referral sources per day. This role requires someone who is self-directed, professional, and capable of managing multiple relationships simultaneously. Compensation & Benefits Starting at $0,000+, depending on experience 75% employer-paid health, vision, and dental insurance (employee only) 401(k) with employer matching 15 days PTO 2 floating holidays 6 paid holidays Key Responsibilities Develop and expand referral relationships with SNFs, nursing homes, ALFs, independent living communities, hospitals, and private families Coordinate with caregivers to support clients across various care settings Attend and represent the organization at weekly networking events, both hosted and invited Conduct regular field visits to meet with referral partners and decision-makers, providing materials, coffee, or lunch to strengthen relationships Clearly communicate our care services and identify opportunities to support patient transitions and ongoing needs Participate in weekly business development meetings (Mondays) and collaborate with the Director of Community Relations Attend 3 caregiver orientations per week (Summit and Paramus) and stay informed of caregiver availability and coverage Maintain and document activities using a company-issued tablet and WellSky software Ensure appropriate follow-up, documentation, and communication with internal departments Territory Bergen County, NJ Passaic County, NJ Travel required throughout both counties; reliable transportation is essential Qualifications Prior experience in home care, senior living, or healthcare facility operations preferred Strong interpersonal skills and a natural ability to build rapport Excellent time management and organizational skills Comfortable working independently in the field and collaborating with internal teams Reliable transportation, a clean background check, and ability to pass a drug screening Business development or sales experience preferred; individuals with an existing book of business are encouraged to apply Schedule Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–5:00 PM One day per week in-office (Paramus) for planning and coordination Occasional evening events (once per week, schedule adjusted accordingly) This is a high-impact, relationship-focused role with significant opportunity for growth. We are looking for someone who is personable, proactive, and passionate about connecting people with care that truly makes a difference. Please apply by clicking HERE or by sending a resume to ! Compensation: $90,00 per year #J-18808-Ljbffr
Director of Procurement - Sales and Client Relations
Posted 12 days ago
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Job Description
Are you a strategic leader who is strong when it comes to client relations? Paramount Services Group Inc. in Brooklyn, NY, a premier provider of commercial janitorial and maintenance services, is seeking a full-time Sales and Client Relations Director to oversee our sales operations and strengthen relationships with key clients. This role offers a base salary of $30,000 - $35,000, with a commission structure based on net profit , providing substantial earning potential . If you're looking for a leadership role in a flexible, growth-oriented company , this is your opportunity to make a significant impact. YOUR TYPICAL DAY In this procurement role, you will take charge of both our sales strategy and client management. A typical day may start with reviewing targets and performance, ensuring the sales team is on track to meet goals. As a Sales and Client Relations Director, you'll lead client meetings to discuss ongoing needs, ensuring our services are consistently aligned with their expectations. Additionally, you will manage relationships with vendors and suppliers, securing favorable terms for procurement while also identifying new business opportunities. Balancing client satisfaction with achieving sales targets is a key part of your responsibilities, allowing you to drive both revenue growth and long-term partnerships. QUALIFICATIONS Proven record of delivering results in sales, marketing, and procurement Leadership experience Ability to think strategically ABOUT PARAMOUNT SERVICES GROUP INC. Headquartered in Brooklyn, NY, Paramount Services Group Inc. offers professional maintenance, pest control, janitorial, and landscaping services. From medical facilities to daycare centers, we keep buildings and grounds in tip-top shape year-round. Our clients appreciate our commitment to delivering excellent results at competitive prices. At Paramount Services Group Inc., we don't just do the job faster-we also do it better! We're proud to be an inclusive, diverse company with a supportive working environment. We've learned that when every employee is treated with respect, they pull together to become an engaged, harmonious team. That's why we facilitate a laid-back, collegial atmosphere and provide our staff with flexibility and growth opportunities . If this sounds like a company you want to be a part of, connect with us today! Ready to apply? If you are ready to take on the role of Sales and Client Relations Director, we encourage you to apply through our 3-minute, mobile-friendly initial application. We look forward to meeting you! #J-18808-Ljbffr
Multi-Site Area Director for Client Relations and Operations (Village of Scarsdale)
Posted 8 days ago
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Job Description
Career Opportunities with NFC Amenity Management
A great place to work.
Careers At NFC Amenity Management
Current job opportunities are posted here as they become available.
Multi-Site Area Director for Client Relations and Operations(For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.)
This is a full-time position that pays $80,000 per year, with potential bonus opportunities.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
An NFC Amenity Management Area Director oversees a well-run operation with multiple teams spread across multiple locations.
Job Overview
We are seeking a dedicated and experienced Area Director to oversee our operations and programs within the NY/NJ/CT region. The ideal candidate will possess a strong background in 24/7 hospitality and employee management, with proven skills in client relationship management and administrative oversight. This leadership role requires a strategic thinker who can effectively manage teams, budgets, and program initiatives.
Compensation- The base pay for this position is $80,000, with a bonus potential for meeting and exceeding goals (no sales). This position requires some on-site work, as well as local travel and schedule availability to cover shifts in emergencies.
Duties
- Lead and manage employee teams, ensuring alignment with organizational goals and compliance with regulatory standards.
- Supervise and mentor staff, fostering a collaborative environment that promotes professional growth and development.
- Manage budgets effectively, ensuring resources are allocated efficiently to meet program needs.
- Build and maintain strong relationships with our clients.
- Oversee administrative functions related to scheduling and payroll management, including reporting and documentation requirements. Staff schedules are 24/7.
- This position will require some travel between NYC and CT.
Qualifications
- Previous experience in the Hospitality industry is required.
- Proven skills in relationship management and effective communication.
- Strong administrative abilities with experience in budgeting and financial oversight.
- Demonstrated capability in supervising teams and managing diverse groups of people.
- Ability to work collaboratively across various departments while maintaining a focus on organizational objectives.
- Weekly Pay!
- Paid training.
- A long list of discounts and benefits is available to all employees.
- Cellphone and other reimbursements for some applicable positions.
- State-required healthcare benefits are available to qualifying employees in applicable areas.
- Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
- Start earning generous paid time off as of your first day.
- Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
- Short-Term Disability Income is offered to qualifying employees in applicable areas.
Check out our website at nfcam.com and join our Social Networks:
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.
#J-18808-LjbffrCall Center Customer Service Representative

Posted 15 days ago
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Job Description
A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Description**
**Position Purpose:**
Under general direction of Supervisor. employee shall perform customer and field activities related to phone calls, billing, adjustments, collection and/or shut off of customer accounts. Employee will act as a liaison between departments and customers as needed. Handle various other tasks as assigned by management.
**Primary Duties/Responsibilities:**
+ Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc.
+ Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily.
+ Opens, routes and processes incoming mail.
+ Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports.
+ Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution.
+ Operates usual office machines and related customer service software/programs etc.
+ Greet and receive visitors at the building and direct them accordingly,
+ Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.
+ Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes.
**Work Environment:**
+ Shift work requirement: Monday - Friday.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Additional Information**
**Pay Rate:** $27.55 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Bilingual Call Center Representative
Posted 7 days ago
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Job Description
Position Title: Bilingual Call Center Representative
Department: Dispatch
Location: Corporate Headquarters
Employment Type: Full-Time
Schedule: 10:00 AM - 6:30 PM
Job Summary:
We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively.
Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies.
Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service
Representatives or utilized technology systems via phone and email communication modes.
Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner
Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance
Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed
Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction
Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken
Identifies escalating priority issues and reports situations to leadership as soon as possible
Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command
Follows up on complicated customer calls where required
Completes call notes and call reports as necessary; updates as needed
Obtains and evaluates all relevant data to handle complaints and inquiries
Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers
Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments
Responsible for completing all necessary training including de-escalation and customer service technique
Perform other duties as assigned and directed
Experience:
1 year of experience in a Call Center Representative role for a large organization, and/or;
1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate
High School Diploma or equivalent
Established experience in complaint resolve and incident management a must
Demonstrated ability to improve organizational procedures and work effectively to improve operations
Experience in data collection and information sorting
Experience in customer service outreach techniques and methods
Strong written and verbal communication skills
Ability to work a flexible schedule
Multilingual speaking and writing skills a plus
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Call Center Agent (Collections Agent)
Posted 3 days ago
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Job Description
LOCATION:
Cape Town, ZA
JOB TYPE:
Full-Time
PAY TYPES:
Salary
SALARY:
Commensurate
POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
The Collection Agent is responsible for managing customer accounts with overdue balances by initiating contact, negotiating payment arrangements, and ensuring compliance with regulatory standards. This role requires strong communication skills, attention to detail, and a commitment to providing excellent customer service while achieving collection targets.
This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
---:POSITION RESPONSIBILITIES:
Key Tasks and Responsibilities
Initiate contact with customers through inbound and outbound calls regarding overdue accounts
Review and analyze customer accounts to determine outstanding balances and reasons for non-payment
Negotiate payment arrangements in a professional and empathetic manner
Process payments and set up approved payment plans
Maintain accurate records of customer interactions and payment agreements
Ensure compliance with all applicable laws, regulations, and company policies
Address customer inquiries and resolve issues to prevent future delinquencies
Generate and submit regular reports on collection activities and account statuses
Participate in ongoing training and development programs
Meet or exceed monthly and quarterly collection targets
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.
- Must be 18 years of age or older
- Valid Matric Certificate
- Clear criminal record
- Minimum of 6 months of experience in collections or billing is required.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Ability to handle difficult customer interactions with empathy and professionalism.
- Proficiency in using computer systems and familiarity with collection software.
- The ability to type swiftly and accurately (45+ words a minute)
- Strong attention to detail
- Excellent organizational, written, and oral communication skills
- Excellent negotiation and problem-solving skills.
- Goal-oriented with a strong desire to achieve targets.
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Ability to work in a fast-paced and team-oriented environment.
- Highly reliable with the ability to maintain regular attendance and punctuality
CONDITIONS OF EMPLOYMENT:
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:
- Annual Leave : Earn paid time off to rest, recharge, or attend to personal matters.
- Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
- Career Growth : We prioritize internal promotions and offer clear pathways for advancement across departments.
- Paid Training : Gain valuable skills and knowledge while earning a salary.
- Positive Work Environment : Join a collaborative, team-oriented culture that values engagement and support.
- Casual Dress Code : Enjoy a relaxed dress policy that lets you work comfortably.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS:This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION:Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY:At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY):MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Project Manager - Call Center IT
Posted 1 day ago
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Job Description
To us, CoServe means that “we’re in it together” with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We’ve found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together. Our vision is to help discover the very best talent on the planet. And then help those people find their ideal work opportunity. CoServe's specific focus is IT and Telecommunication. As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time. Job Description Leading publicly traded media and telecommunications company seeks a Senior Project Manager to be responsible for managing and directing the implementation of one or more large-scale Information Systems (IS) Projects as assigned by the Program Manager. The Senior Project Manager is also directly responsible for managing / overseeing project: scope, cost, schedule, risk, human resources, communications, procurement and change. Additionally, the Senior Project Manager coordinates IT and non-IT resources to consistently deliver high quality products and services on-time and within budget. The key focus of this position is overall management of all CCIS (Call Center Information Systems) projects ensuring delivery of such projects on-time, on-budget with required business functionality. These projects include application development (e.g., JAVA, J2EE, C, XML, VXML, custom integration), call center technology (e.g. ACD, IVR, CTI, digital call recording, workforce management, operational analysis and reporting) and maintenance and enhancement projects utilizing a variety of new computing architectures (e.g., client/server, intranet, Web). Qualifications 8+ years of project management responsibility, demonstrating leadership skills and managing technical staff and financial resources through various life-cycle phases (cross functional experience highly desirable) 8+ years of information systems or relevant business experience in the development, implementation, and maintenance of information systems, preferably across multiple hardware and software platforms.database systems, such as Oracle or RedShift, on Big Data Platforms on cloud infrastructure Experience in full systems development, software development and project management life cycles with both custom development and package based application deployment Detailed knowledge of call center technology systems (e.g., ACDs, IVRs, workforce management, quality systems, digital call recording). Experience in infrastructure definition and deployment, and project management life cycles related to implementing new and refreshing/upgrading existing environments. Knowledge and use of formal software development lifecycle methodologies, including: “Waterfall”, RAD and Conference Room Pilots Knowledge of relevant infrastructure technology and tools including thick client, WAN, voice technologies, VOIP, network server, workstation, etc. Knowledge and use of formal Quality Assurance (QA) processes, including: use case development, code reviews, defect tracking, unit testing, systems testing, integration testing and performance testing Knowledge of relevant technology, tools and middleware, including Java, HTML, XML, CGI, SQL, C/C++, 4GLs, OLE/MS Office, Window, ODBC, GUIs, RPCs, Vitria, Tibco and various RDBMSs Ability to adapt to rapidly changing technology and apply it to business needs Understands development and implementation of large-scale, complex applications in a call center technology environment. Experience with Aspect, Genesys, Verint or similar call center technology packaged solutions Formal project management training/certification (e.g., Project Management Institute- “Project Management Professional (PMP)”) is required Bachelor’s degree in Business (or Management), Computer Science, Engineering, or related discipline preferred. Minimum of 60 college credits required, or military experience or accredited trade/technical certification Additional Information This is an opportunity we are looking to hire asap, please apply soon! #J-18808-Ljbffr
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Call Center Quality Assurance Evaluator

Posted 9 days ago
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Job Description
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
**Department Summary**
Our Sales team advocates for our products and the customers they serve. We've built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.
**Job Duties and Responsibilities**
**Key Responsibilities:**
+ Evaluate and audit the quality of customer interactions through transcripts, incoming calls and callbacks
+ Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
+ Provide accurate, consistent and fair evaluations while providing clear and concise feedback
+ Participate in weekly calibrations sessions to ensure a high level of consistency throughout various lines of business
+ Meet all DISH's performance expectations, including but not limited to, satisfying all assurance, productivity standards and goals
+ Regular and predictable attendance
**Skills, Experience and Requirements**
**Education and Experience:**
+ Associates Degree is a plus; or a combination of education and experience
**Skills and Qualifications:**
+ Strong customer service skills; friendly, approachable, motivated with a strong work ethic and high degree of integrity
+ Have the drive to learn and master DISH tools and resources
+ Basic understanding of Google Suite
+ Appropriately organize, prioritize and monitor tasks for effective and efficient work completion
+ Ability to display proper writing, communication and active listening skills
Visa sponsorship not available for this role
**Salary Ranges**
Compensation: $23.83/Hour - $31.25/Hour
**Benefits**
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.
Technical Support Specialist I - Call Center
Posted 22 days ago
Job Viewed
Job Description
Konica Minolta currently has an exciting opportunity for a Technical Support Specialist I - Call Center The position will be responsible for providing technical expertise on Printer and Workgroup Calls. The Specialist will utilize electronics and mechanical aptitude to identify issues and support the customers to a resolution. The Technical Support Specialist I will work closely with team members to support all callers. Must be proficient with copy process and color technologies
Responsibilities* Apply technical knowledge to diagnose problems, referencing our Knowledge Base, service manuals, bulletins, schematics, repair tools and test equipment as well as other technical assets to provide hardware/software technical support and problem resolution over the phone/web for Konica Minolta Production Print products and solutions in a high volume technical support center environment.
* Will document each call providing detailed notes on the reported issues and troubleshooting recommendation and progress in our ticketing system to provide proper reporting and auditing
* Good verbal and written communications skills along with the ability to maintain a professional attitude throughout all internal and external interactions
* Very organized and detail oriented, with a high degree of accuracy and follow up
* Manage time effectively working on one or more concurrent projects
* Must be able to travel on occasion for training or support purposes
* The Contact Support Center is open 8:00AM to 8:00 PM, so the candidate must be flexible to work various shifts throughout the week
Qualifications* A+ Certification (Preferred)
* Ability to use appropriate technology for the position (including Laptop, phone, IoT Devices)
* Technical understanding and comfort with electricity, electrical wiring, electronics including tools
* Strong mathematical, analytical, communication, and organization skills
* Self-motivated and must excel in a minimally managed position
* 1 year of work experience in a technical capacity, preferably in the printer industry (Preferred)
About UsKonica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Au sujet de Konica Minolta
Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.
Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.
EOE StatementKonica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.
Technical Support Specialist I - Call Center
Posted 1 day ago
Job Viewed
Job Description
Apply technical knowledge to diagnose problems, referencing our Knowledge Base, service manuals, bulletins, schematics, repair tools and test equipment as well as other technical assets to provide hardware/software technical support and problem resol Support Specialist, Technical Support, Technical, Call Center, Support, Specialist, Manufacturing